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I have created a user and given them full access. However, when I query the API for their user/admin ID, they don't exist.I'm trying to use their ID's for use in the 'Create a Message' model.

Has anyone used Pardot with Intercom before? We're looking at adding it to our tech stack but was wondering if anyone had used Intercom to collect lead information and used Pardot Form Handlers to send that info into Pardot before?

Has anyone had issues with Typeform? Whenever I clicked Create new block, nothing is happening. I've tried on all browsers, uninstalled/reinstalled etc. but nothing is working. It is so frustrating, please help!

We have a customer that would like to get email notifications whenever a user from his company started a chat. How can we achieve that in an automatic way?

The version 7.1.2 of Intercom seems to be causing issues to some users. Look the screenshot below: This only started happening on iOS 14.0, this issue is visible on an iPhone 11 Pro Max. Note the rounded border around the application. My application does not apply any mask in the app view. Did the version 8.0.0 meant to fix that? Could you please write a clear and sensible changelog instead of "The SDK has been updated to support iOS 14."?

The Intercom API allows for searches where a data attribute "has any value". I'm looking to perform a similar search through the API but "known" is not an "operator". I see the UI is using the old /users API, wondering if this search is available using the new contacts API. Thank you.

I have set live a mobile carousel as an education screen for a section of my app.  When a user clicks on the screen, they are shown an overview of the screen and what they need to do to make the most of it (its a finance app so this includes linking an account) Currently the carousel plays when a user first clicks to the screen but when they have 'completed' the carousel it doesnt show again (even if they still match the rules).  I want to show this carousel to all users who haven't completed the goal (link an account) regardless of whether they have completed it before.  Any tips?

I'd like to prepopulate the form fields of the information we've already collected on some of the messages published via intercom? i.e. If I already know the user e-mail, name, etc...whenever the user has to complete again a form, to prepopulate these fields with the information we already have.. is it possible?

It's that time again, Connectors - it's Welcome Wednesday! Take a minute to head over to our Welcome Party and welcome some of the new Connectors who've joined us this week!

Hi, I want to implement OAuth for my app but as I can understand from the docs, I can do it only after making it public.Until then I receive: `This app is private and can’t be installed or authorized `  So, I tried to make my app public but intercom crew sent me this: "We need to see OAuth in action to make sure it's working"Please help, I'm a bit stuck. Thanks in advance

Happy Fix-It Friday, Connectors! We've got a few questions posted this week that still need an answer - do you think you can help these Connectors? Can someone help me set up my CNAME record?How do I populate lead information from a Facebook ad conversation?How do I remove the red bar that reads "there is no variable content after importing an html into the mailer section of intercom?What the best metrics to use for passing/managing Sales leads?Why is there such a big difference in my median first reply time when I export my reports?How do I prepopulate a form using my Hubspot values? Happy fixing!

I have setup the cname to point to the intercom, however, im currently seeing that the SSL is not been setup.  Can you please advise on how to set this up, as the my hosting is not using Cloudflare? Thanks,

The iOS SDK is crashing our app anytime a push notification is received in the background and sometimes even in the foreground on iOS 14. ** I have attempted to report this to Intercom via the messenger and haven't received a response in > 4 days. ** Our mobile app is built on Ionic and we are using Firebase messaging as our main push notification service. If the Intercom SDK is installed in the project - the app will crash when a background notification is received - and on iOS 14 - sometimes even when in the foreground. This has required us to completely remove the SDK. It has been identified that the mere presence of the SDK - even if we don't call or reference it in code - causes this issue. We have since removed it and had 0 crashes.

Hello guys.I was wondering how can I send unsubscribe links with emails I send with the API (create conversation) I've tried few things:Add {{ unsubscribe_link }} to the email but I got back an error: "there is no variable called 'unsubscribe_link'"Create the unsubscribe link myself but I noticed that in order to do so I most modify the conversation id, and unfortunately I only manage to get it after I send the message.Change template - tried to create a custom template with the unsubscribe button but it seems like the create message API doesn't support any other template besides "plain" and "personal".Add unsubscribe button to all mails by default - couldn't find any setting like this Any suggestions?Best, Tomer.

We are facing some trouble as the Intercom Conversation search API is not returning the expected data. Here is an example, If we fetch the conversation via API, its being returned as expected  ➜ ~ curl https://api.intercom.io/conversations/38016602896875 \-H 'Authorization:Bearer XXXX=' \-H 'Accept:application/json' { "type": "conversation", "id": "38016602896875", "created_at": 1593990326, "updated_at": 1594391137, ......}  But now if we try to get this conversation using the updated_at field, neither of the following two requests are returning any data:  ➜ ~ curl -X POST --data '{"query":{"operator":"AND","value":[{"field":"updated_at","operator":">","value":1594391137},{"field":"updated_at","operator":"<","value":1594391137}]}}' -H 'Authorization: Beare

Happy Fix-It Friday, Connectors! We've had a lot of questions in the community this week, and there are some of them where folks still need your help - do you think you have the answer to these questions? Is it possible to open a specific article in the Help Center using the iOS SDK?We're seeing a several minute delay in chats sitting in the inbox before assigning to agents who are available. Is there a way to fix this so our CX is not impacted with longer wait times?How do I install the same Intercom instance on multiple apps?How can I edit multiple contacts at once?Can I create my own messenger instead of using the default one that intercom provides?Replacing linking Salesforce KB articles with Intercom ArticlesHow can I build a report about which user tags were applied, by whom and when? Happy fixing! 

I have created an app for Messenger . The app integrates to the messenger after installation from marketplace. Lets say i have 10 users who installed my app. When they click on the app in messenger , how do i know which user is hitting my express.js api . Is there any token stored by Intercom while installing the app ? If yes, does it include this token while hitting my api?

I have slack integration setup for "All conversation activity" However it seems like half the time I do not get notifications for replies to existing conversations.   Does anyone have reliable slack notifications working for Intercom?

I have an issue with Apps not showing on convos, but support now responds in an abysmal 7 days. How do you justify the amount I spend with your company with complete disregard for my business needs when your product is not working?

We are moving from Zendesk to Intercom. In Zendesk, when someone calls in for support, we use Zendesk Macro's to pull up troubleshooting steps and take internal notes and do tagging. What is the best practice for taking internal notes in Intercom that the User/Customer doesn't see. I'd like to start a new conversation with the user, but not actually share the conversation with the user. Has anyone gone through a transition from Zendesk to Intercom that may have some insights on options that are comparable to how Zendesk work?

Even when using the latest version of the intercom SDK (8.+), Mobile Carousels are not showing up on the android app. They are showing up fine on iOS app so the dashboard configuration is ok. Now, on android everything else works fine with intercom - push messages, chat messenger, help center etc.

I want to send a CSAT request in Hebrew to my customers at the end of a conversation (when it's Closed), any recommendations? I have a few must have for this request:It must be in HebrewI want to write the copy of the question by myselfI want to be able to measure is easilyIt has to be sent automatically at the end of a conversation (closed) any suggestions?

Hey there, we're still new at all of this and haven't yet launched our software. We've built landing pages to attract early attention and run a couple of campaigns. The detail about participation in those campaigns is in Mailchimp. After doing an import and discovering that Intercom automatically tags all imported contacts, I was disappointed to realize that the campaign-specific tags in Mailchimp don't come through. Seems to me I could brute force that detail into Intercom, but I'd rather get your insight into best practices. Do I create segments in Mailchimp export those segments as CSV files then pull them into Intercom?  If Intercom finds two records both with the same email does it merge them?  Thanks so much!

Wondering if the Zoho Desk integration can add additional ticket requests. There is previous conversation tickets showing with no way to add an additional ticket for a new bug/concern.

We need AskNicely to help track our NPS and satisfaction ratings. Still haven't fully integrated it but want to be able to see as much as we can in intercom without having to always go back to AskNicely.