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I can aggregate all other conversation metrics in a custom report except for conversation volume, why is that?

If I'm building a custom report, which conversation metrics can I add to my report?

I really want to make the most of the new Conversation Topics feature, how have you used it in your team?

I want to build a custom report to help me track efforts to improve my team’s CSAT, what’s the best way to go about this?

It would very depend on your business and tech landscape, but interested in what the broader community use and consider must haves when using the full Intercom suite. For us to start;SalesforceMarketoZoomCalendlyContent ShowcaseIntercom for JIRAQuicklinks (although less useful now we have more data and the SF app Our main goal is looking at integrations that can be pushed in app, and engaged with via the Intercom launcher versus new windows / emails etc

Hi all, I'm trying to use Intercom to allow a Price Upon Request feature. We have a Shopify Plus website, and we don't want to reveal publicly the price of certain products. Ideally when someone hits a page with that product, they could press a button which would trigger the chat window - and the chat operator would receive information on which product (or page) they were visiting. Any thoughts on how to pull this off?

I am not able to save the webhook. The webhook is already created, I am trying to edit and save but the save is getting a timeout.

I can't set up Zendesk and intercom integration. I wrote from one mail to both Zendesk and Intercom. And this data is not visible

Right now we use Salesforce to manage our Opportunities. Opportunities are at an account record level, not a contact level (happy to modify it to contact level if I can get this to work). We use both SFDC and Intercom for our Customer Success Managers to manage customer opportunities. There's two things I'd like to achieve a. Ideally, with the Intercom and SFDC integration, I'd like to create segments of Opportunities in Intercom and send them targeted messages and campaigns in Intercom based on their pipeline stage in SFDC (prospecting, qualified, etc).  b. I would also like to create further defined segments of all Opportunities in Intercom based on their activity. So for example, I could view all my Opps in Intercom, sort/filter by web sessions, events they've done. If they reached x criteria based on product usage I could quickly update them in Intercom from prospecting to qualified, which would push back to SFDC and update the opportunity pipeline stage. Hope th

In our application the language can be changed from "settings" and does not depend from device language. But your SDK choose language from the device settings and I have problem with that.How can I change SDK language?

Intercom allows the user to select an image but just after tapping Send the app crashes. GIFs are text messages are sent without any trouble. *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[__NSPlaceholderDictionary initWithObjects:forKeys:count:]: attempt to insert nil object from objects[0]' 

I've noticed quite a few conversations return a null time_to_admin_reply in the conversation.statistics object even though there are agent replies to the conversation in Inbox.  My assumption is that the time_to_admin_reply key would return a duration in seconds of the time from when the conversation was created until the first admin (agent) responded. Is that not the case? If not, why would a conversation with admin replies return a null value?

Hey all, I’m curious to see if anyone has experience integrating one of the voip phone apps with Intercom?  Im looking to have a conversation (I’d call it a ticket or otherwise in Zendesk) per voicemail, missed call & text message from my clients.  Thank you :) Dinos  

I registered an account on Intercom and connected a subscription, but I cannot add support managers since the mail sending function is disabled for the account. And in the online chat no one answers me since February 11

A couple of months ago we built a workaround to export Messages from Intercom via the unstable Message Export endpoint. In the latest API, does the Search for Conversations return messages? In other words, if I did a search for yesterdays conversations, would it also return one-off / single messages from campaigns or manual messages to Contacts? https://developers.intercom.com/intercom-api-reference/reference#search-for-conversations/p>

If I create a bunch of contacts I'm hoping they won't be counted a people reached until they actually use intercom.

I turned on Identity Verification and therefore need to set a user hash. The documentation states this to set the User Hash:When your iOS app initializes Intercom if the user is identified (i.e., you have a user id or email address), pass in a String of the HMAC returned from your server's authentication call. This should be called before any registration calls. I looked at the Intercom iOS sample app here. I do see that registerUser is called in two places:On app launch inside of: AppDelegate/didFinishLaunchingWithOptions (Objective-C sample) or SceneDelegate/willConnectTo (Swift sample)On user tapping login: handleUserLogin My question is: do I have to call setUserHash in both places as well? The documentation states I need to call setUserHash before any registration calls. I'm not sure if this means that I have to call it in both app launch and user tapping login. Could someone please confirm when to call setUserHash?

I'd like to know, for example, how many members wrote in about green frogs last month.  The next week, if there's a rise in conversations about red turtles, I want to be alerted that this is becoming a trending topic from members reaching out. I don't want to rely on our CS team to notice the trend, because with the sheer volume of conversations we're handling, it shouldn't (and can't) be up to human eyes to spot these trends.  Thank you SO much for any help or suggestions!

We're using stitch and metabase to get a companywide reporting. So I want want to calculate our medium first response time. But the results doesn't match with the intercom report. How do I have to use the attribute `statistics median time to reply`?

Slack: "Reply in Channel" click gives the error: "intercom: We couldn't find the user who started this conversation in Intercom." when the chat was initiated via intercom. We have 2 support workflows, workflow-1 works fine but workflow-2 doesn't.  WORKFLOW-1 (Works): Our app users send a message via in-app intercom messenger and it gets to our slack channel where the support engineer can click on "Reply in channel" to start a conversation. ALL GOOD WITH THIS WORKFLOW WORKFLOW-2 (Works partially): We want to send a new message (not reply) to a particular user, preemptively (without that user ever having send us a message first). We send this message via intercom dashboard... but then we want to continue any conversation on our integrated slack channel... So what we do next is this: 1) After sending this message to the user, we assign this conversation to our "Support" intercom team. 2) Only after this assignment, it pops up a message on ou

I see that you can use the Slack integration to send notifications to public Slack channels. Can I use it to send notifications to private channels?

Hey all, I've been evaluating Intercom for what I feel like is a long while...my use case is different than many people here most likely...I don't have an app; just want to use Intercom for marketing & support for my website consulting clients.  The biggest thing I haven't figured out to do yet (without writing code...) is when a new lead signs up for my services (which I'm slowly moving to pre-paid packages that they pay for monthly), I have a Zapier zap that changes their user profile from a lead to a user in Intercom.  Does anyone know if that's possible to do with Zapier? I believe it is from the docs I've read, but any guidance would be awesome :)  Thank you all! DInos

Hi - I am writing a custom Bot that needs to gather up conversation attributes that have been set via a custom bot, and send them to our system to trigger an alert. It seems that the conversation_parts where these conversation attributes are being set are coming back in a "comment" conversation part without any body, and without any other structured data. Is there some additional API or trick I need to use to retrieve these conversation attributes? I am assuming it is possible, right? Help!

If we use this API https://developers.intercom.com/intercom-api-reference/reference#list-data-attributes can we able to fetch any of the data attributes and pass that attribute value to a variable and then that variable need to be passed on to Watson. If yes could you please provide some guides/steps to achieve this?

Hey Connectors! It's time for Fix-It Friday once again! It's your chance to help out your fellow Connectors with their burning questions. Can you help these folks out? Can I set all links to open on a new tab?Hi all intercom guru, Do you know how to create Automation rule by using if " Email CC " I saw only option to use " Email To" Happy fixing!