Popular Topics

I have an issue with Apps not showing on convos, but support now responds in an abysmal 7 days. How do you justify the amount I spend with your company with complete disregard for my business needs when your product is not working?

We are moving from Zendesk to Intercom. In Zendesk, when someone calls in for support, we use Zendesk Macro's to pull up troubleshooting steps and take internal notes and do tagging. What is the best practice for taking internal notes in Intercom that the User/Customer doesn't see. I'd like to start a new conversation with the user, but not actually share the conversation with the user. Has anyone gone through a transition from Zendesk to Intercom that may have some insights on options that are comparable to how Zendesk work?

Even when using the latest version of the intercom SDK (8.+), Mobile Carousels are not showing up on the android app. They are showing up fine on iOS app so the dashboard configuration is ok. Now, on android everything else works fine with intercom - push messages, chat messenger, help center etc.

I want to send a CSAT request in Hebrew to my customers at the end of a conversation (when it's Closed), any recommendations? I have a few must have for this request:It must be in HebrewI want to write the copy of the question by myselfI want to be able to measure is easilyIt has to be sent automatically at the end of a conversation (closed) any suggestions?

Hey there, we're still new at all of this and haven't yet launched our software. We've built landing pages to attract early attention and run a couple of campaigns. The detail about participation in those campaigns is in Mailchimp. After doing an import and discovering that Intercom automatically tags all imported contacts, I was disappointed to realize that the campaign-specific tags in Mailchimp don't come through. Seems to me I could brute force that detail into Intercom, but I'd rather get your insight into best practices. Do I create segments in Mailchimp export those segments as CSV files then pull them into Intercom?  If Intercom finds two records both with the same email does it merge them?  Thanks so much!

Wondering if the Zoho Desk integration can add additional ticket requests. There is previous conversation tickets showing with no way to add an additional ticket for a new bug/concern.

We need AskNicely to help track our NPS and satisfaction ratings. Still haven't fully integrated it but want to be able to see as much as we can in intercom without having to always go back to AskNicely.

Please help me go thru the entire process. I want to integrate this chat window on my website which is in production now. Looking forward to hear from you.

I’m Trying to create a note through API but I keep geting the folowing error:{  "type": "error.list",  "request_id": "00004sf7lmss99tebltg",  "errors": [  {  "code": "parameter_invalid",  "message": "Body can't be nil"  }  ] }I also noticed that the documentation URL is wrong, ‘note’ should be “notes”API Call:$ curl https://api.intercom.io/contacts/id/note-X POST-H 'Authorization:Bearer ’-H ‘Accept:application/json’ -d{“body”: “Shiny”,“admin_id”: “12345”}

I have to collect lead information from multiple sources. Would love to be able to have a QR code that leads to a form that captures lead information.

I'm using the v2.2 API to create a new contact by POST to /contacts. I'm finding that the returned content object doesn't include an ID, and also that if I immediately search for the new contact by email right after creating the contact, I get no reply. It seems a search a few minutes later shows the ID. Is this intended behavior? Is there a reliable way to create a new contact and get the ID?

Hi, we are using segment to integrate intercom in our web portal. We are able to set up identify methods from segment and it works properly. However, how do I reset it if the user logs out? We want to show the chat icon to only logged in users.

Hey Connectors! Today we shipped a very small but impactful update 🚀  Now, you can see how many views and comments a question has from the Q&A list! Let us know what you think 🙌

In app I already have FirebaseMessagingService for my own service. And yes, I read "Step 7. Using Intercom with other FCM setups (Optional)" in tutorial, but it doesn`t work for me. Does anybody knows what the problem might be? Also want to add:*If I create clean Firebase project, Intercom pushes is worked.*But if I use main Firebase project, which is already used in the app, then Intercom pushes don`t work.

Question about the Google Calendar App. Is it possible to set scheduling buffer / minimum scheduling notice? For example, I want to prevent a user from scheduling less than 24 hours ahead of time.

What is the best way to serve relevant automated content to users?

What oAuth scopes do I need for my Messenger apps?

Do I need to have an Intercom subscription if I want to build an app for Intercom?

What's the main difference between a live canvas and an ordinary canvas?

Why do I need to set up oAuth when my app is going to be private?

Poll time! What's the one piece of Interconnected swag/merch you'd LOVE to get your hands on. Asking for a friend 😉 @Interconnected Feedback & Updates.

Slack currently opens multiple channels each time a message is responded to. How do we fix this?  

How can I create a new group in the Community?

We heavily rely on Intercom at smrtphone.io and we want to hire an expert that can validate our setup and help us improve it. Thanks

So, wondering if Intercom has plans to be a bit better about giving a heads up before changing features of a service (for example, "Rules" for Visitor Auto Messages)