Answered

Hi everyone,I’ve been sending newsletters and promotional emails for my small business, but a significant number of them are ending up in recipients’ spam folders.I’m trying to improve engagement, but low deliverability is holding me back. I’ve heard about authentication protocols like SPF, DKIM, and DMARC, but I’m not sure how to implement them correctly.Can anyone share practical tips or strategies for maintaining a clean email list, avoiding spam triggers, and improving sender reputation?I’d love guidance on how to increase email deliverability effectively without overcomplicating things.

I'm seding custom attributes using the update function from react-use-intercomBut I'm having problems using those custom attributes in the text and messages on the intercom painel After reseach a lot, I found those 3 options, but I couldn't find any oficial documentation about it// {{custom_token}}// {{prop.custom_token}}// {{custom_attributes.custom_token}}could someone confirm to me, how is the correct syntax is to use the custom attributes as placeholders in my texts

Hi,We currently have an outdated single onboarding checklist in our product, and we’ve created new segmented versions to replace it. However, we don’t want to lose the data from the existing checklist.I checked with Fin and reviewed the checklist FAQs, and it looks like I’d need to delete the old checklist to prevent users who’ve already seen it from accessing it again. Is there really no way to simply “unpublish” or disable it instead?Thanks in advance!

Hello everyone, our app (Coview) implemented the health check. Based on the following description from the documentation, we assumed that we would receive at least one call for each of the installations of our app each day: This will happen at least once a day for each workspace where the app is installed. With this information, we expect you to discover if the app is in a healthy state for this workspace and respond to the request telling us whether it's healthy, unhealthy, or you don't currently know.However, according to our logs we just a handful of checks each day although we have a few hundred installations. Do we misunderstand something here?

Hi everyone,I'm seeking advice on effectively managing our company's online reputation using Intercom. Specifically, how can we leverage Intercom's features to monitor customer feedback, address concerns promptly, and build trust with our audience?For more insights on this, you might want to check out Reputation Prime. Are there any tools or integrations within Intercom that can assist in this process? Additionally, how can we ensure our team maintains a consistent and positive tone when responding to customer inquiries?Any insights or experiences would be greatly appreciated.Looking forward to your suggestions!

Hi folks We use Articles as our help centre, and for the most part, it does the job. It also has the benefit of being useable in Messenger etc. We do however keep running into shortcomings and hoping that either there is a roadmap we can refer, or someone may know the likelihood of the following feature requests: Customise look at feel of help centre with CSSLog in directly to the help centre to "authenticate" users, without having to load Intercom in your app first.More options in the editor, such as better tables, markdown support, images from links, and generally more formatting options.Security for an entire collection, not just article by article.Syntax highlighting in code blocks.Customisation of the "You can try sending us a message or logging in at <x>" message. I have more in mind, but this is a good start. We are trying to work out if Intercom is going invest in Articles and bring it up to scratch with the other products, or whether we need to look e

I’m curious if there is a known issue with the Users Scroll API? The Company one works just fine, but the users one returns that it is not a valid resource.I found a github incident from 2018 where something similar happened and I’m wondering if something similar is at play again. I notice that the users scroll documentation page doesn’t have a Try It option like Companies does, which leads me to believe it may be a known issue that the endpoint doesn’t actually work.Current Documentation: https://developers.intercom.com/docs/references/1.3/rest-api/users/iterating-over-all-users

Hi there,we’ve recently added events tracking and it was noticed that we get ad hock "User Not Found" error however user exists years. Request we send:{  "event_name": "post_autopublished",  "created_at": 1731959712,  "user_id": "..."} Response we received:{  "type": "error.list",  "request_id": "0045a0lc51qku6vpphg0",  "errors": [    {      "code": "not_found",      "message": "User Not Found"    }  ]} Retrying the API call can work but would be great to know what causes the issue. Any help would be appriciated. Best,Antal

Can I search Inbox by users phone number?

It seems that in v2 when the User and Lead models have been merged into Contacts, the session_count attribute has been removed from the response.  The Company object displays the session_count information so I'm wondering if there's a specific reason why the user session_count has been removed or if it's just a slip?

Hi Team,Where can I change the timestamp for the Dataset export to any other than the default one? I can simply switch that in other views, but not for Dataset export where I would need to do so. Thank you for any hint.Martin

I’m getting “Something went wrong loading this message” error.  And I see below JavascriptError.vendors~sentry~app.47087327.js:1 DOMException: Failed to execute 'setAttribute' on 'Element': 'data-といったエラーが発生する。' is not a valid attribute name. at g (https://js.intercomcdn.com/vendor.b8d3fa93.js:2:368553) at Qs (https://js.intercomcdn.com/vendor.b8d3fa93.js:2:451809) at Sc (https://js.intercomcdn.com/vendor.b8d3fa93.js:2:474108) at xc (https://js.intercomcdn.com/vendor.b8d3fa93.js:2:473848) at bc (https://js.intercomcdn.com/vendor.b8d3fa93.js:2:473715) at gc (https://js.intercomcdn.com/vendor.b8d3fa93.js:2:473578) at uc (https://js.intercomcdn.com/vendor.b8d3fa93.js:2:470413) at fc (https://js.intercomcdn.com/vendor.b8d3fa93.js:2:470795) at Vo (https://js.intercomcdn.com/vendor.b8d3fa93.js:2:411940) at https://js.intercomcdn.com/vendor.b8d3fa93.js:2:468368

The Contacts model have an attribute called language_override, but when I try to set it when creating a new Contact, or to update it on an existing Contact the attribute seems to be ignored. Docs also doesn't mention it for those operations, so I guess that is as-designed. Is there any way I can change it?

HiAre there any tips or tricks on how to onboard customers? We have a complex product and we find many features left unutilized in the long run. 

Hello Intercom Team,We are using @intercom/intercom-react-native for in-app support, which is a core feature of our app. Users often need to attach screenshots when contacting support.According to the official documentation, the SDK requires storage permission. On Android 13+, this maps to READ_MEDIA_IMAGES.However, Google Play has rejected our app, even after appeal, because this permission is considered sensitive. They are asking us to justify its usage, and one-time photo pickers are not accepted since the Intercom SDK manages its own gallery internally.This is now blocking our app release. We saw intercom-android PR #587 regarding Android 13 media permissions. Can you please confirm if this is the only way for the SDK to work, or if you plan to move towards the system photo picker (which Play Store prefers)? Is there an official statement from Intercom that we can submit to Google to justify this permission? This is a critical blocker — without this permission, our users cannot

hi all,  The content we want to import from is https://wellthy.com/faq The settings I use to import the content are: The result that intercom imports are like this:   So it looks like it’s not getting the information from the clickable links. So when I test and ask Fin a question, sometimes it would say something like this:   Wondering how I can actually have those clickable links expand so sync can grab the information and not go “based on the FAQ structure...” but just answer the question.  Or does anyone have a better thought?

I’m fetching articles from Intercom using the API. In the case where multiple help centers are present, how do I fetch the articles from only a specific help center and not all articles? Alternatively, I am also open to fetching all articles but filtering them on the basis of help center. How can I do this using the API?

My YTD CSAT Survey Response Rate dropped from 35% in Q1 to 30% in July and currently trending at 25% for August. Despite the freefalling response rate, my CSAT ranges between 93-95% but I’m still worried about the decreasing response rate. My divedeeps didn’t reveal anything actionable, I’m reaching out to this community to gain some best practices to help improve my response rate. 

This was reported 4 years ago in another post here:and supposed to have been fixed in Intercom’s iOS SDK 17.0.4:but unfortunately we’re seeing it again. This started happening after we turned on push notification integration for our app, and seems related to calling Intercom.setDeviceToken when iOS gives us an APNS token.In case it’s relevant, we have IntercomAutoIntegratePushNotifications turned off because it caused problems with Firebase Cloud Messaging’s similiar swizzling. 

Hi, Does someone received such errors recently? Where this error should be fixed: on intercom or our side? 

I’m trying to create a Zapier integration that syncs Intercom conversations to ClickUp tasks. We have the Intercom ClickUp integration set up such that we can link conversations to tasks just fine. The problem is that the Intercom API does not expose the ClickUp task ID or any other identifiers that could allow Zapier to see that Interom → ClickUp link.Is there a workaround for this, and if not, is it possible for the API to be extended to provide access to the third-party integration’s conversation attributes?

When I pull down an example line in the body via API I get something like this:\n<p class=\"no-margin\"></p>\n<p class=\"no-margin\"><b>Can I add in other activities?</b></p>\n<p class=\"no-margin\">Not at this time. If this is a feature you would like, please send us a message.</p>When I push that back up, it adds a new line to below the bolded text. This is also happening above lists as well, but only when it’s below a <p> class.The output looks like this:<b>Can I add in other activities?<b/>Not at this time. If this is a feature you would like, please send us a message.Where the intended output should be<b>Can I add in other activities?</b>Not at this time. If this is a feature you would like, please send us a message.Is this a bug? Is there a way around this?

Have been following the recommended approaches for authentication in the data conenction - once running via the messenger I can never get a real user auth passed through - it always sends my test token? Has anyone setup intercom message with a custom jwt to a custom MCP server?

I’m Prakash Hinduja, a financial strategist, born in Amritsar, India, and now reside in Geneva, Switzerland (Swiss), where I continue to pursue innovative financial solutions.I’m starting to explore apps and integrations within Intercom, and I’d love to hear how you’re using them in your setup. Which integrations have been the most helpful for you, and do you have any tips or recommendations to get the most out of them?RegardsPrakash Hinduja Geneva, Switzerland (Swiss) 

I’m Prakash Hinduja, a financial strategist known for visionary thinking and global insight. Raised in Amritsar, India, and now based in Geneva, Switzerland (Swiss), I bring an East-meets-West perspective to finance and strategy.Does anyone know how to make sure that Fin stops responding once a conversation has been assigned to a team member? I want to avoid any overlap between Fin’s replies and the human agent’s responses. Any tips or best practices would be appreciated! Thanks!RegardsPrakash Hinduja Geneva, Switzerland (Swiss)