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Is it possible to display an NPS survey in multiple languages within a single survey, based on the user's language? We would like to have a consolidated overall NPS, but to achieve this, the text needs to be shown in English, Portuguese, and Spanish, depending on the user. If we create separate messages, we will need to extract and calculate the NPS outside of Intercom.

I tried the Intercom/Slack app, but it does not appear to be a way to send assigned conversation notifications. Does anyone know how to make this work?

I have already started a conversation through app but the solution offered is not a solution at all.Since we started using Intercom, we run all our support operations both for customers and potential users via Intercom conversations.Now many of our users are complaining that they cannot reach us out via support button and when we connect to their device and check the Intercom CDNs are banned by their modem. The affected user count increases day by day and our support team spends extra effort and time just to try to make it whitelisted, so instead of focusing the real problem Intercom now causes a time loss to fix the support button. Even our reputation is damaged because people need help about an issue but they cannot get to us effortlessly.This screenshot is taken from one of our customers’ device, they don’t use any adblocker but their modem does not allow to open the script because of safety issues: Sorry, but its unacceptable for you to tell us “tell your customers to whitelist Int

Hey All We’ve recently migrated all channels to Intercom. We have seen a 50% rise in abandoned calls, as it appears calls are routing through to an ‘unassigned’ teammate rather than agents ready and available to take calls. I wondered if any one else has experience this problem and what a possible fix could be?

Recently, we have a lot of Fatal Exception: Java.lang.illeglegalstateexception.v15.15.0 and v16.3.0I attach the entire stack trace errors:          Fatal Exception: java.lang.IllegalStateException: The specified child already has a parent. You must call removeView() on the child's parent first.       at android.view.ViewGroup.addViewInner(ViewGroup.java:5401)       at android.view.ViewGroup.addView(ViewGroup.java:5216)       at android.view.ViewGroup.addView(ViewGroup.java:5156)       at android.view.ViewGroup.addView(ViewGroup.java:5128)       at androidx.compose.ui.viewinterop.AndroidViewHolder.<init>(AndroidViewHolder.android.kt:99)       at androidx.compose.ui.viewinterop.ViewFactoryHolder.<init>(AndroidView.android.kt:332)       at androidx.compose.ui.viewinterop.ViewFactoryHolder.<init>(AndroidView.android.kt:323)       at androidx.compose.ui.viewinterop.ViewFactoryHolder.<init>(AndroidView.android.kt:342)       at androidx.compose.ui.viewinterop.AndroidVi

Hi, I need your help with user data not showing correctly in Intercom.We are initializing Intercom with name, user_id, email, and user_hash.Everything works fine for most users, but starting from 3 weeks ago, new users only show user_id, and name and email are missing on their profiles.At first, we suspected it might be an issue on our end. However, we’re also sending the exact same user data to Pendo, and it’s working perfectly there — all fields are showing as expected.Could you help us check if there were any changes on Intercom's side, or suggest what else we can verify to resolve this?Thanks!

In our app we are sending Intercom Posts with universal links in them and opening a link from a post within the app does both - triggers the deeplink action and also opens Safari. In our AppDelegate we return true from application:continueUserActivity:restorationHandler: and even when we completely remove all deeplink related logic and the method contains nothing but return true it still opens Safari, this behavior contradicts to what's written here. We have IntercomUniversalLinkDomains configured in the Info.plist file. Expected behavior: Do not open Safari when a url is matched with an entry from IntercomUniversalLinkDomains  and application:continueUserActivity:restorationHandler: returns true.iOS SDK version 16.2.3  

Seeing a new crash on Samsung Galaxy S24 Ultra (in the field)  Android 15At least 3 different users all with this same device.  java.lang.IllegalStateException (crashed)ViewTreeLifecycleOwner not found from android.widget.FrameLayout{ff120ae V.E...... ........ 0,0-1080,2340 #7f0a04d4 app:id/intercom_overlay_root}androidx.compose.ui.internal.InlineClassHelperKt.throwIllegalStateExceptionForNullCheck (SourceFile:34)androidx.compose.ui.platform.WindowRecomposer_androidKt.createLifecycleAwareWindowRecomposer (SourceFile:455)androidx.compose.ui.platform.AbstractComposeView.ensureCompositionCreated (SourceFile:250)androidx.compose.ui.platform.AbstractComposeView.onMeasure (SourceFile:285)android.view.View.measure (View.java:29591)android.view.ViewGroup.measureChildWithMargins (ViewGroup.java:7383)android.widget.FrameLayout.onMeasure (FrameLayout.java:207)android.view.View.measure (View.java:29591)android.view.ViewGroup.measureChildWithMargins (ViewGroup.java:7383)android.widget.FrameLayout.o

When a user replies to an email notification from Intercom Messenger, the email is duplicated. Has anyone found the cause and a solution to this issue? 

I’m looking to set up a separate brand for my messenger that serves a very specific purpose with its own focused knowledge base. Only advanced users will be interacting with this brand, and I want to ensure Fin’s knowledge is tightly scoped to this particular module.Only certain pages of our console would expose this specialized brand, while our default brand remains unchanged. At the same time, I don’t want the technical content for this advanced module bleeding into our default setup, as it’s too niche for general users.Is there a way to achieve this type of segmentation so that Fin’s knowledge is isolated to specific brands?

Hi everyone,I’ve been sending newsletters and promotional emails for my small business, but a significant number of them are ending up in recipients’ spam folders.I’m trying to improve engagement, but low deliverability is holding me back. I’ve heard about authentication protocols like SPF, DKIM, and DMARC, but I’m not sure how to implement them correctly.Can anyone share practical tips or strategies for maintaining a clean email list, avoiding spam triggers, and improving sender reputation?I’d love guidance on how to increase email deliverability effectively without overcomplicating things.

I'm seding custom attributes using the update function from react-use-intercomBut I'm having problems using those custom attributes in the text and messages on the intercom painel After reseach a lot, I found those 3 options, but I couldn't find any oficial documentation about it// {{custom_token}}// {{prop.custom_token}}// {{custom_attributes.custom_token}}could someone confirm to me, how is the correct syntax is to use the custom attributes as placeholders in my texts

Hi,We currently have an outdated single onboarding checklist in our product, and we’ve created new segmented versions to replace it. However, we don’t want to lose the data from the existing checklist.I checked with Fin and reviewed the checklist FAQs, and it looks like I’d need to delete the old checklist to prevent users who’ve already seen it from accessing it again. Is there really no way to simply “unpublish” or disable it instead?Thanks in advance!

Hello everyone, our app (Coview) implemented the health check. Based on the following description from the documentation, we assumed that we would receive at least one call for each of the installations of our app each day: This will happen at least once a day for each workspace where the app is installed. With this information, we expect you to discover if the app is in a healthy state for this workspace and respond to the request telling us whether it's healthy, unhealthy, or you don't currently know.However, according to our logs we just a handful of checks each day although we have a few hundred installations. Do we misunderstand something here?

Hi everyone,I'm seeking advice on effectively managing our company's online reputation using Intercom. Specifically, how can we leverage Intercom's features to monitor customer feedback, address concerns promptly, and build trust with our audience?For more insights on this, you might want to check out Reputation Prime. Are there any tools or integrations within Intercom that can assist in this process? Additionally, how can we ensure our team maintains a consistent and positive tone when responding to customer inquiries?Any insights or experiences would be greatly appreciated.Looking forward to your suggestions!

Hi folks We use Articles as our help centre, and for the most part, it does the job. It also has the benefit of being useable in Messenger etc. We do however keep running into shortcomings and hoping that either there is a roadmap we can refer, or someone may know the likelihood of the following feature requests: Customise look at feel of help centre with CSSLog in directly to the help centre to "authenticate" users, without having to load Intercom in your app first.More options in the editor, such as better tables, markdown support, images from links, and generally more formatting options.Security for an entire collection, not just article by article.Syntax highlighting in code blocks.Customisation of the "You can try sending us a message or logging in at <x>" message. I have more in mind, but this is a good start. We are trying to work out if Intercom is going invest in Articles and bring it up to scratch with the other products, or whether we need to look e

I’m curious if there is a known issue with the Users Scroll API? The Company one works just fine, but the users one returns that it is not a valid resource.I found a github incident from 2018 where something similar happened and I’m wondering if something similar is at play again. I notice that the users scroll documentation page doesn’t have a Try It option like Companies does, which leads me to believe it may be a known issue that the endpoint doesn’t actually work.Current Documentation: https://developers.intercom.com/docs/references/1.3/rest-api/users/iterating-over-all-users

Hi there,we’ve recently added events tracking and it was noticed that we get ad hock "User Not Found" error however user exists years. Request we send:{  "event_name": "post_autopublished",  "created_at": 1731959712,  "user_id": "..."} Response we received:{  "type": "error.list",  "request_id": "0045a0lc51qku6vpphg0",  "errors": [    {      "code": "not_found",      "message": "User Not Found"    }  ]} Retrying the API call can work but would be great to know what causes the issue. Any help would be appriciated. Best,Antal

It seems that in v2 when the User and Lead models have been merged into Contacts, the session_count attribute has been removed from the response.  The Company object displays the session_count information so I'm wondering if there's a specific reason why the user session_count has been removed or if it's just a slip?

Hi Team,Where can I change the timestamp for the Dataset export to any other than the default one? I can simply switch that in other views, but not for Dataset export where I would need to do so. Thank you for any hint.Martin

I’m getting “Something went wrong loading this message” error.  And I see below JavascriptError.vendors~sentry~app.47087327.js:1 DOMException: Failed to execute 'setAttribute' on 'Element': 'data-といったエラーが発生する。' is not a valid attribute name. at g (https://js.intercomcdn.com/vendor.b8d3fa93.js:2:368553) at Qs (https://js.intercomcdn.com/vendor.b8d3fa93.js:2:451809) at Sc (https://js.intercomcdn.com/vendor.b8d3fa93.js:2:474108) at xc (https://js.intercomcdn.com/vendor.b8d3fa93.js:2:473848) at bc (https://js.intercomcdn.com/vendor.b8d3fa93.js:2:473715) at gc (https://js.intercomcdn.com/vendor.b8d3fa93.js:2:473578) at uc (https://js.intercomcdn.com/vendor.b8d3fa93.js:2:470413) at fc (https://js.intercomcdn.com/vendor.b8d3fa93.js:2:470795) at Vo (https://js.intercomcdn.com/vendor.b8d3fa93.js:2:411940) at https://js.intercomcdn.com/vendor.b8d3fa93.js:2:468368

The Contacts model have an attribute called language_override, but when I try to set it when creating a new Contact, or to update it on an existing Contact the attribute seems to be ignored. Docs also doesn't mention it for those operations, so I guess that is as-designed. Is there any way I can change it?

HiAre there any tips or tricks on how to onboard customers? We have a complex product and we find many features left unutilized in the long run. 

Hello Intercom Team,We are using @intercom/intercom-react-native for in-app support, which is a core feature of our app. Users often need to attach screenshots when contacting support.According to the official documentation, the SDK requires storage permission. On Android 13+, this maps to READ_MEDIA_IMAGES.However, Google Play has rejected our app, even after appeal, because this permission is considered sensitive. They are asking us to justify its usage, and one-time photo pickers are not accepted since the Intercom SDK manages its own gallery internally.This is now blocking our app release. We saw intercom-android PR #587 regarding Android 13 media permissions. Can you please confirm if this is the only way for the SDK to work, or if you plan to move towards the system photo picker (which Play Store prefers)? Is there an official statement from Intercom that we can submit to Google to justify this permission? This is a critical blocker — without this permission, our users cannot

hi all,  The content we want to import from is https://wellthy.com/faq The settings I use to import the content are: The result that intercom imports are like this:   So it looks like it’s not getting the information from the clickable links. So when I test and ask Fin a question, sometimes it would say something like this:   Wondering how I can actually have those clickable links expand so sync can grab the information and not go “based on the FAQ structure...” but just answer the question.  Or does anyone have a better thought?