Answered

In Word when you create an ordered list you get...first bulletsecond bulletsub-bulletIt looks like even the forums have this functionality! Does this exists when writing an article in the help center? I can't seem to find it.

I would like the ability to kick off a zoom session from an Intercom conversation, and have Zoom automatically create a meeting id, set the meeting subject based on the client's name and put the invite into the chat. Right now I kick off client zoom sessions, based on Intercom conversations, by hand, using by personal meeting id, and locating a previously recorded session (if I ever need to review it) is difficult, because all recorded zoom sessions are called "Personal Meeting Room".

After communication with our provider, this was their answer: I see that the DNS-records help.emvo-medicines.eu aren't referring to the servers of Combell, but are referring to the servers of Amazon.You should download the certificate and install it on the servers of the web hosting of help.emvo-medicines.eu. So what steps must i do in order to have the help.emvo-medicines.eu HTTPS certified?

Some co-workers who don't regularly check Intercom need Slack notifications when a certain number of conversations are linked to a tracker ticket.I’ve considered a few options. The first is a workflow that checks the number of "customer reports" repeatedly, but there isn't a "wait" option in a ticket workflow, only snooze, which I want to avoid.The second option is sending a webhook to a third-party service to check linked conversations via an API call, but this would involve too many calls.Another option is creating a view that filters for customer reports above a certain number, but that doesn’t help since those needing alerts aren’t always on Intercom. Is there a better solution?

Hi everyone! Is there anyone here using the Linear integration? We just added it and the search option to find and link a conversation to an existing issue or project is not working. It’s not showing relevant results. 

Hi,I would like to know if there is a way to have each new conversation in my team's Intercom inbox to be forwarded to an external email address.Thanks

Hi! I'm using Intercom Android SDK 15.15.0 and i caught a crash. The crash happens if you go from the home screen to an empty chat screen -> start a new chat -> send any message -> quickly go back to the home screen -> and press the "Send message" button before the home screen has updated. This sequence of actions leads to a crash with the following logs: java.lang.IllegalStateException: The specified child already has a parent. You must call removeView() on the child's parent first. at android.view.ViewGroup.addViewInner(ViewGroup.java:5601) at android.view.ViewGroup.addView(ViewGroup.java:5387) at android.view.ViewGroup.addView(ViewGroup.java:5327) at android.view.ViewGroup.addView(ViewGroup.java:5299) at androidx.compose.ui.viewinterop.AndroidViewHolder.<init>(AndroidViewHolder.android.kt:99) at androidx.compose.ui.viewinterop.ViewFactoryHolder.<init>(AndroidView.android.kt:332) at androidx.compose.ui.viewinterop.ViewFactoryHolder.<init>(AndroidView.and

Our team uses Amplitude for product engagement reporting and historically we have been pretty light in including Intercom engagement data. As our team begins to launch more complex campaigns in Intercom, the use of Intercom tags for Amplitude analysis feels limited, especially when trying to measure events over time. My question is: Is it possible to create a custom event by posting to an Intercom endpoint with a series triggered webhook?As a super simple example: An Intercom series has a step where an email is sent to users. Rather than tag the user when an email is sent, can I create a custom Intercom event using a webhook? Adding and removing tags as steps in a series seems inefficient to me if we are trying to track reoccurring events over time.Thanks!

Friends, are there any Paid Consultations around Fin optimization? I’m wanting someone to hop on a call with me so that I can check my logic. I pulled ticket information via the MCP into claude and did some ticket analysis. We’ve learned what our top support gaps are and we created documentation with SME’s to fill those gaps especially on the troubleshooting side. The rub is that I don’t know how to effectively attribute the benefit of the document(s) that we created - to the potential improvement of Fin Resolution rate (nor by how much).  Also, separate thought - is there a way to review edits that were updated through the suggestions in Train? Sorry for the vomit, I just want the effort we put it to count! :)

Whenever I create a conversation or ticket, I’m running into a bug where the user ID is automatically being populated. There’s no AI workflow that would auto-assign this user ID to me yet it’s there every time and I have to x out to get rid of it.Anybody know how I can keep this field clear going forward?

Has the webhook been updated to retrieve the subscription status of contacts?I need to sync my application with the subscription preferences expressed by users.Currently, I’m using the user.unsubscribed webhook to track when users unsubscribe via SMS. However, the product team has requested that I also sync contacts who had previously been automatically unsubscribed during the period when unsubscribe tracking wasn’t yet in place.

Dear Intercom team,We are having a problem opening attachment with document type .xlsx. These have been added as described in the unsupported file types. See image,This worked previously, but for some inexplicable reason it no longer works. Can you help us?Groet, Gwendolyn  

I’m trying to implement a newsletter signup. User enters their email and if they want to be on the marketing list or the build announcments list.  The way I have this setup in sendgrid is via a custom field request should be something like: {   “email”: “john.doe@appleseed.com”,   “list”: “marketing”}Right now I can easily collect boolean values for if the user wants marketing or build announcments but I can’t see a way to transform that into the correct string to insert in the body. Thanks!

I have some auto messages live and I want them to automatically translate depending on the end user’s browser language, how do I set this up?

I’d love to know if we can backdate news items. We’re going to migrate a bunch of news articles over from Pendo. Will they all look like they shipped on the same day, or can we make it look like they came out when they came out?

I’ve got a C# Blazor application that calls Intercom endpoints via api. When a new user signs up for my app, I want to send them a simple email with a link to a url. The email is a registration confirmation email. When they click the url in the email, they’re confirmed.I tried doing this by sending a POST to the intercom `/messages` endpoint with my own custom email body. It triggers the email just fine, but the url gets transformed incorrectly.I also tried sending the email via Intercom’s Outbound emails, but I can’t figure out how to trigger this email and include the confirmation url in with the payload.I’m also wondering if either of these paths is the right one. Please let me know :)

Hello! Our company just rolled out the Tickets Portal to a few of our companies. For context, we’re a bespoke website CMS development company, and our select partners use our software to build marketing websites for their clients. 👩🏻‍💻Our partners have the option to submit feature requests, and they’d like to share whether those requests are priorities for their team. Ideally, they’d like to see which tickets are a priority at a glance within the Tickets Portal.However, since we can’t control the columns in the portal, we don’t have an easy way of doing that. Has anyone received a similar request from their users, and if so, have you found creative solutions to help them? Thank you in advance! 🎉

There seems to be a bug specifically with Chrome in workflows. I cannot select a path (line arrow) and press delete. It won’t delete. This does work correctly in Firefox.

My company is developing its own conversational AI feature. Our tool will be trained on the data that our users have in our product and help them answer questions about it or do analysis on it.We are now working on how we will have two chat tools co-exist in our product. Aside from making it clear to users which tool to use for which type of question, we’re working on a real estate problem. We can use the available launcher location setting to move the launcher to the left, to make room for our first party tool on the right. Though because the information density in our product is loaded to the left, we would rather have the launcher be pinned to the left edge of our chat tool. So two chat tools lined up next to each other on the right. It is not clear from the documentation about the custom launcher that we can accomplish this. https://www.intercom.com/help/en/articles/2894-create-a-custom-launcherDoes anyone have experience creating a custom launcher that could lend any advice about

Hello guys,I’m facing a strange behavior. I think it’s an issue but I would like to explain it so you can confirm it.  Configuration:Workflow Ticket Trigger : “If teammate changes the state of a ticket”From the API, I’m changing the ticket state. I have a workflow where one ticket state leads to a Reply step. If no answer is given from the customer, not any other possible path is used when trigger is made. Ticket state is changed but trigger is not done. Here is an example. When ticket state is changed “waiting_for_check_in2” message “Reminder check-in 2 (30min)” should be sent. It’s not.  It really sounds like a bug to me. It’s not written anywhere (at my knowledge) that “Reply” step is blocking any new trigger. What do you think?

We are building a substantial knowledge base collection of articles in intercom.  However, many terms are repeated in the article, and when one searches for such a term, only 10 articles are displayed.  How do we get a list of all the articles, even if we need to scroll through several pages?

Hello there! Has anyone here any suggestions for an app to integrate on top of Intercom to give our customers possibility to have anice list overview of their chat/conversation/ticket history, and where they can search in theit conversation history, etc.?

Hello everyone.I'm experiencing an MQRC 2035 (Authorization) error when integrating Intercom with our messaging queue system. The setup involves deploying an application with MQ Client Connection Properties, specifying all necessary details.While trying to resolve the issue, I reached out to RabbitMQ support to ensure our configurations were correct. Despite Intercom running as the root user and the queue manager using default mqm users, the connection still fails. The error message indicates a failure to connect to the queue manager on the specified hostname and port.Has anyone encountered this issue while integrating Intercom with a messaging queue? What steps did you take to resolve it?Any insights or suggestions would be greatly appreciated.

I am the admin of a help center - facebook group. How can I feed this into FIN as this would be an incredible source of information for my software?

We’re loving Fin, but running into customer questions where Fin is answering using incorrect product articles. Is there a way for Fin to recognize a product tag on a conversation (or possibly a field from Salesforce?) and default to using knowledge from a particular product help center? I looked into using audiences as well, but there are a number of product combinations that customers can use and I don’t want to limit Fin to only using Product A knowledge when a customer may have Product A and Product B. The Content and Sources guidance section in beta only allows tagging individual articles, not a whole help center section. If I go that route, I have to tag 100+ articles per product...not ideal. Any suggestions would be helpful!