Answered

After upgrading the intercom to version 7.1.3, Android fails to build. Execution failed for task ':app:mergeExtDexDebug'.> Could not resolve all files for configuration ':app:debugRuntimeClasspath'. > Failed to transform lifecycle-livedata-core-2.8.1.aar (androidx.lifecycle:lifecycle-livedata-core:2.8.1) to match attributes {artifactType=android-dex, asm-transformed-variant=debug, dexing-enable-desugaring=true, dexing-enable-jacoco-instrumentation=false, dexing-is-debuggable=true, dexing-min-sdk=25, org.gradle.category=library, org.gradle.dependency.bundling=external, org.gradle.libraryelements=aar, org.gradle.status=release, org.gradle.usage=java-runtime}. > Execution failed for DexingNoClasspathTransform: /Users/gustavojorge/.gradle/caches/transforms-3/9fc0c96944c3586bc20019947323a0d6/transformed/lifecycle-livedata-core-2.8.1-runtime.jar. > Error while dexing.* Try:> Run with --info or --debug option to get more log output.> Run with --scan to get ful

We are trying to update user_id for a bunch of intercom users but UpdateUser method is giving "400 - User already exists" error when trying to update user_id. We are calling this api for multiple users and for most it is giving 400 response. According to the API documentation, we should be able to update user_id when id is passed.Params passed{    id: <Intercom user id>,   user_id: <user Id to set>}We are using node intercom-client 2.11.2 with app token for API version 1.0

I opened a support ticket 15+ hours ago and the intercom automated messenger provided me zero help.  Its automated bot said up to 5 hour response times.  Of course this is unacceptable when the issue is causing a production outage of my product but there is no way to escalate.I have emailed all the support and customer service emails I have ever dealt with and it seems like Intercom is just a shadow of a company run by FinAI now.  Are there people there that I can talk to?This is seriously a terrible demonstration of how their tech can help customer support teams.  It is an abysmal service from the customer's perspective.If anyone can guide me on how to escalate to a human at Intercom I would really appreciate it.  This is having a material impact on my business at this point. Update: There isn’t even a category from the pick list on this forum that fits my need.  Terrible experience.

Everything is in the title :-) When inserting a Typeform app in a Post, we are asked to configure it. But what means those 2 buttons “one time use” and ‘save for later use”?? I’ve been looking at the knowledge base and the community messages, and I found nothing on it. Could someone help me understand? Thanks! 

Hi, while trying to configure product tour on our test website I am getting this error.I am not sure what is causing this. I am hopping to get some help. This is a NextJs application.

In Conversation Topics, how should I expect the "Keywords and phrases to track" feature to work? Phrases, in particular, don't appear to work as described. I've found that if a phrase is added to this field, it will reliably include results that only feature one word within a phrase, rather than the whole phrase. In my attached screenshot you can see two phrases in the field "Home page" and "to do list". The volume of conversation results increased by an order of magnitude when I added "to do list" because it seems to include any conversation with the word "list."  According to the Help Center article, I'm under the impression it should only include conversations in which the words "to", "do", and "list" are all within three words of one another. Am I misapprehending how the Keywords and phrases feature works, or is this not working as expected?

Good evening, community, it’s night here in Brazil.Maybe someone can help me, here’s the situation:I have an initial support bot that asks the customer 3 mandatory questions. If the customer doesn’t answer them, they won’t be directed to an agent.However, we have many cases where customers abandon the bot and don’t respond to the questions.In these cases, the chat stays idle for hours, and I couldn’t find an option in the trigger conditions to set up automatic closure when the customer remains inactive while still in the bot.Does anyone know how to configure this?

Hi there, We have issue with the mobile SDK “@intercom/intercom-react-native” when trying to integrate it with our APP with Expo.  Below is the sample code we ran with local development build with iOS/Android simulatortry { console.log('==== SIGN IN ===='); await Intercom.loginUnidentifiedUser(); } catch (error) { console.error( error.code, // 101 error.message, // Error in loginUnidentifiedUser error.userInfo?.NSLocalizedDescription // HTTP Error: 404 not found ); }environment variables & dependencies version: @intercom/intercom-react-native - v7.2.1 expo SDK: v51.0.31 react: v18.2.0 react-native: v0.74.5  Any idea?Kind regards, 

Hi thereWe have chats set to auto-close after 15 minutes of the visitor being unresponsive. However, visitors will often chat back in and when they do the chat gets put in the Unassigned queue. This leads to some issues because we have members of other teams accidentally grabbing that chat thinking it is for them. We want to ensure that if the visitor chats back in that it gets re-assigned to the same team it was previously assigned to.  Can anyone help with this?

I’m having a problem where intercom will automatically assign tickets to a team but not assign them to anyone within the team. This results in the team missing tickets because they aren’t assigned to anyone. I’m wondering if anyone else has encountered a problem like this and if so, how they fixed it. Right now I’m trying to solve this issue by setting an arbitrarily high workspace ticket limit, setting the team ticket type to balanced, and then setting to 0 the ticket limit for team members that should only receive ticket assignments manually. If anyone has any ideas for what to do here, I’d appreciate the help

When I select to ‘Edit Latest’ on a published article, the page opens to a blank page with just the title of the article available. The published article is visible, and unpublishing then attempting to edit still gives a blank page. Anyone run into this and have a solve? TIA

Hi is it possible to create a macro to resolve a ticket and leave a message. I can do the leave a message part but i cant seem to find an option to set a ticket to resolved.I have an automation that closes a ticket when it has been resolved so the close option is no good. It has to be resolved as this ends the sla too.

I want to set an event on my site. So when the customer click on it, there will be an automated message sent from the customer to our chat box and we will collect their data  as lead from then. I tried setting the series with rules but it seems that those are my actions, not the lead (customer). Is there any workaround?

I can’t seem to figure this out. I can create view to see tickets or conversations that are not currently snoozed or closed.However, we are trying to create baseline reporting and would like to report on the number of non-closed tickets or conversations ie the snoozing doesn’t matter for this particular report. The views don’t give me that and I can’t work out the appropriate metric on the reports. Any ideas?

Hello Intercom Community!I'm seeking guidance on integrating Intercom with Webflow. My academy is currently powered by Webflow, and I'm interested in automating the process of updating our Intercom help center.Specifically, I want to ensure that whenever a new article is added to our Academy on Webflow, it automatically gets published in the Intercom help center as well.Is this type of integration feasible? If so, could you please provide some insights or direct me to relevant resources or documentation?Thank you for your assistance!Best regards,Yuval

Hello, i have a question about WhatsApp REST API, do we have how to send a message to my contact via API? 

Is it possible to set hotkeys for the likes of resolving or closing a ticket?

Is it possible to change the Data Hosting Region Configuration at runtime? We’re using native Android and iOS apps. The documentation says we need to set the region in the AndroidManifest or the plist (iOS). But we have US and AU customers. Attempting to just change the app ID and API key grabs most of the helpful stuff (I can see the icon color changing for example...) but when opened, the Intercom app just says “Something’s gone wrong.”Are mobile apps able to support multiple regions with Intercom?

What tools or apps are you using to analyze Intercom ticket data?I'm used to ZenDesk reporting and am finding reporting in Intercom really lacking or else I just don't know how to use it.For example, I'd love to get a report on tags. In Zendesk, I could select multiple tags and then select a date range and various ways of displaying data - bar, line, etc.I was also able to set up tags with a prefix like Login: and then have sub tags like Login: email typo, Login: password reset loop, etc. I could make a report that could show all Login issues by only selecting the top tag so I could compare against other top-level issue like Refunds, Acct Management, etc.Or I could make a report where I could select all the Login tags and see a report about the frequency of each one, all one report.In Intercom, the tag reporting doesn't allow this. You can only view a report on one tag at a time. If you choose multiple tags, the only option is AND, not OR.Thanks for any help!

After upgrading to Compose 1.7.0, I get the following crash.Process: com.toasttab.toastoperator.preprod, PID: 23851java.lang.NoSuchMethodError: No static method rememberModalBottomSheetState(ZLkotlin/jvm/functions/Function1;Landroidx/compose/runtime/Composer;II)Landroidx/compose/material3/SheetState; in class Landroidx/compose/material3/ModalBottomSheet_androidKt; or its super classes (declaration of 'androidx.compose.material3.ModalBottomSheet_androidKt' appears in /data/app/~~b5UPeePLMTwW-g8HyLVhuA==/com.toasttab.toastoperator.preprod-94iR5SgFn2i9HyAs8uyDnA==/base.apk)at io.intercom.android.sdk.m5.conversation.ui.ConversationScreenKt.ConversationScreenContent(ConversationScreen.kt:371)at io.intercom.android.sdk.m5.conversation.ui.ConversationScreenKt.ConversationScreen(ConversationScreen.kt:189)at io.intercom.android.sdk.m5.navigation.ConversationDestinationKt$conversationDestination$13.invoke(ConversationDestination.kt:178)at io.intercom.android.sdk.m5.navigation.ConversationDestina

Hi Team,I am Darshan Hiranandani, have two different tickets that address essentially the same issue, and I would like to merge them into one. I’m wondering if the feature to merge tickets has been developed or if it’s planned for future updates.If anyone has insights or updates on this, I’d appreciate your suggestions or ideas on how to handle this situation in the meantime.Thank you!Best,Darshan Hiranandani

Hey there,It appears that for, Google Ads only where we have auto-tagging, our utm_source/campaing & medium are not being filled resulting in null values being very high for conversion source. My theory is that this is because it is hashed into the GCLID.How can we ensure that the correct source and campaigns are being sent to Intercom? Thanks!Sam

I kept getting the following error when trying to reply to a whatsapp message using an admin type with the admin_id retrieved from the admin endpoint {  "type": "error.list",  "request_id": "003ririmu25u6re52260",  "errors": [    {      "code": "not_found",      "message": "User Not Found"    }  ]}

Once a back office ticket is created for a customer, does it then become associated with the users account/details page? Or is the only way to see the back office ticket that was created in intercom, within the original conversation is was created within?  

Hi,I’ve configured a data export to S3 and the historical export has failed but hourly exports are running OK. I've not received any email with a log or something similar showing the error and causes. Why has the export failed? Where can I see the logs in order to know why has failed?