Answered

Hi there,Is it possible to link to the Intercom help center, but when the user lands, pop up the messenger?The use case is that we want to try and pop up the messenger using a URL param or something similar, is that possible?​​

Bonjour, Nous n'arrivons pas à retirer l' assistant virtuel.Pourriez-vous nous aider svp ?         

We are trying to design an in-app pop up that will be displayed to a new user upon logging in the first time and direct them to take a course (external link) and we want to keep sending reminders to the user until they click the link. My question is:If a user closes a post pop-up on the first log-in, would we be able to send reminder pop-ups at some predetermined cadence? Is it possible to have a rule that makes it so that, if a user clicks the link in that message, the message won't show up any more?

Several users are added to a series, but not added to another series I thought they would have been. Is it just possible that a user can’t be added to multiple series at once?

Is there any option to get event about Post (message anouncement for instance) has been created / setted as “live” ? via API for example? before user received it

Why are my leads marked as NOT MATCHED if they capture the NAME and the EMAIL in the previous step. Do they need to stay online for 3 hours to be matched? I used to make this step using MAKE + GMAIL + TALLY and it was almost instantly. I don’t get the novelty of the Series then. Series: https://app.intercom.com/a/apps/i3tqp94h/outbound/series/281909 

I want to make sure a tour stops showing when a user has completed the tour. Is this done manually everyday by tagging everyone who has completed? Would the best option be: “Send every time the person matches the rules”Thank you in advance!Sulamita

In our company, we’re trying to retrieve recent conversations per company. I’ve tried the approach of another question posted in the forums. The problem is contacts can be part of multiple companies and when I run the query, the conversations from other companies are showing up as well. Anyway to do this?

so after adding the library I get this error while building project, how to fix that?i don’t have exoplayer on my project, i even tried to add that, but nothing really changed FAILURE: Build completed with 8 failures.1: Task failed with an exception.-----------* What went wrong:Execution failed for task ':app:mapProductionDebugSourceSetPaths'.> Could not resolve all files for configuration ':app:productionDebugRuntimeClasspath'.   > Failed to transform exoplayer-2.19.0.aar (com.google.android.exoplayer:exoplayer:2.19.0) to match attributes {artifactType=android-res, org.gradle.category=library, org.gradle.dependency.bundling=external, org.gradle.libraryelements=aar, org.gradle.status=release, org.gradle.usage=java-runtime}.      > Could not find exoplayer-2.19.0.aar (com.google.android.exoplayer:exoplayer:2.19.0).        Searched in the following locations:            https://dl.google.com/dl/android/maven2/com/google/android/exoplayer/exoplayer/2.19.0/exoplayer-2.19.0.aar   &

Intercom appear animation looks like it’s presenting its View Controller on top of the current View Controller. But in reality it adds a new UIWindow with a snapshot of the current window and presents its View Controller on top of it.The issue is it doesn’t look for the top window, but uses something like UIApplication.shared.windows.first for the snapshot — this breaks animation with multiple app windows.In our case we have another “User is blocked please contact support” window on top (with higher windowLevel), which is not used for this snapshot :(Expected:Intercom should use the top-level key window for the snapshot.Intercom UIWindow’s windowLevel should be the same or higher than the current top window.

Hey folks 👋🏾After several recent updates, Xcode debugger stopped working for us, (lldb) po selfwarning: Swift error in scratch context: error: failed to load module 'Pipedrive'.Shared Swift state for Pipedrive has developed fatal errors and is being discarded.REPL definitions and persistent names/types will be lost. error: expression failed to parse:unknown errorDo you have any ideas what can be an issue? We are using cocoapods, but adding framework manually or via SPM doesn’t solve the issue. If we roll back to 15.1.1 everything works fine for us 🤔

This is the same bug as reported here : @Engineering  LLDB still doesn’t work with latest version (15.2.1) from https://github.com/intercom/intercom-ios-spThis topic was created to attract the attention of the Intercom developers since the previous question is marked as ‘Solved’.This is a critical bug as we can not use the latest version since developing without the debugger is almost impossible.

How to integrate Intercom with CHAT Gpt?

I have an event that comes from Stripe called "received discount" which has metadata coupon_id, percent_off, amount_off, and duration. I want to be able to create a filtered view for users that received discount with a specific coupon_id. I am able to view this event and metadata in the user profile it just appears that for filtering purposes you can only filter on date or count.

I’m using the /admins endpoint to fetch a list of customer support agents. The response contains only a partial list of the agents. How can I get the full list?

we are also seeing this issue on the latest React native version. "react-native": "0.72.4",or     "react-native": "0.71.4","@intercom/intercom-react-native": "^5.2.0",maybe i’m doing some wrong thing, but when login user I got the details about it and do such a code: useEffect(() => { if (user) { Intercom.setUserHash(user?.uuid).then(() => { Intercom.loginUserWithUserAttributes({ email: user?.email, userId: user?.uuid, languageOverride: 'en', signedUpAt: Date.now(), unsubscribedFromEmails: false, }); }); } }, [user]);also tried without setUserHash and only with email and uuid.  this is the stack:  Exception '-[NSNull code]: unrecognized selector sent to instance 0x1bbb347d8' was thrown while invoking loginUserWithUserAttributes on target IntercomModule with params ( { email = "daria.xxxxx@buildbook.co"; languageOverride = en; signedUpAt = 1693481234436; unsubscribedFromE

When I snoozed a conversation, Fin always opens it back before the ddl and somtimes, it opened the conversation after I just closed it. I do appreciate if anyone could give some advice. 

Hi there! We’re having problems to see the current subscription statuses of our users. Stripe integration doesn’t show the latest statuses, it doesn’t sync when a subscription canceled for example. This is an issue for a while so wanted to check if anyone else experience the same issue + Intercom team has plans to fix it. Thanks!

Hi there,We have an existing subscription with Intercom. The subscription was deactivated due to the unpaid invoice and now we've lost access to the Inbox and can't answer and help our customers.We have successfully paid for the outstanding invoice, however we still don't have access to our Inbox.Could you please activate the account as soon as possible as this impacts our reputation with our customers?thank you!

Can i create a workflow that sends a message to all open conversations in a specific inbox letting customers know our support agents will be going offline soon based on our office hours? For example, 20 minutes before our default office hours, can a message be triggered and sent to all open conversations in ABC inbox? 

My React native app integrates with Intercom and implements the push notification function, but when the iOS application runs in the foreground, it cannot receive push notifications. Is it because it cannot be implemented or am I missing something？Android is all normal, and iOS is also normal in non foreground mode。Could you please help me solve it as soon as possible。

I have 16,000 conversations which originated from emails being forwarded to Intercom. I’m looking for an easy way of closing all these messages. I’ve tried creating a workflow to close messages, but this seems to only apply to new messages coming in, and is not retrospective.Due to the large number of messages, it’s not practical to hover and highlight or click them one by one.

Hello, We are building a custom dashboard integrating our systems and would like to be able to retrieve how many tickets and its category in a specific period. Is it planned to be implemented?Thanks 

We need to know if its possible with eg a switch to decide not to send the reply with whole conversation by email in some occations?Eg if the answer I am going to provide is including sensitive data / GDPR stuff I want to “check a box” for the reply only to be visible when logged in and reading in the messenger and not to included in the email notification. As in “read the answer here when logged in”. All other messages can be includes, as ordinary support answers.I could find there is a general setting to either turn it on or off but the question here is if its possible with a switch in every conversation/ticket to turn it off just per message?https://www.intercom.com/help/en/articles/3527623-sending-email-notifications-without-conversation-content-or-history

Hi there,   I am using react-native intercom library and after release of io.intercom.android:intercom-sdk-base:15.1.6, getting below errorManifest merger failed with multiple errors