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API 2.3 via PHP+cURL:  I can SET or CHANGE the external_id but any attempt to set the external_id to empty posting {'external_id':''} to https://api.intercom.io/contacts/... is returned with a 200 OK but the external_id retains the former value. I have tried with '' and null to no avail.  

For the inbox canvas app:-1) Initialize is called when user chat window is opened by the teammate or when the teammate refreshes the intercom page2) submit is called when there is a interaction on the canvas app.Question :-1) Can I call initialize/submit on the inbox canvas app whenever a user replies to the conversation.2) Is there an API which I can call to refresh the inbox app

Hi,I’m trying to make a flow with Shopify Flow to update phone number and other data to Intercom.Do you know how to do it?On shopify Flow:Action: Send HTTP requestHTTP Method: POST (?)​​​​​https://api.eu.intercom.io/contacts (for Europe)Key:authorization: Bearer KEY(Intercom / create an app / access token)content-type: application/jsonBody:{ ….. data…..}What is wrong? everything? 😁  I was doing it with Zapier but I would like to do it with Shopify Flow to decrease my Zapier account thanks  

Is it possible to share positive conversations we have had with our customers on our website? It is hard to get reviews in our niche - so we would like to share and highlight certain customer converstations on our website. Is it possible?

Hello I have a workflow that ends with - Collect Customer Reply, but followed by WAIT later that day and then send message to nudge the player to reply. Will this type of pattern work? If not what is the proper way to go abou this?  

Product tour - trigger on hovering elementsIn my application i have expandable elements while hovering. There i have a button which should be clicked after hoveringHow hovering on elements can be implemented in Product Tour? Thanks

Hello!I’m trying to create, using Intercom API, a ticket with one or more attachments.I’ve created a Ticket Type that contains one Ticket Type Attribute (named Files) of data_type ‘files’.Then, following the API documentation for the POST request to create a ticket, I’ve created this payload:That, as long as the Files are an empty array ([]) works out.If I try to add the files data, I always receive this kind of error: Couple of details:I’ve read the other similar question here with no luck I have tried all the combinations for Files, like, a list of objects with one entry, an object containing a files property that is a list of objects and so on and so forth. Nothing. I’ve checked the API documentation and this entry https://developers.intercom.com/docs/references/2.9/rest-api/api.intercom.io/Models/file_attribute/ is aligned with what I did, but still not working I wasn’t able to find anywhere a specifics for the files data_type I checked the github repos but I always find info rel

Hey there, I am currently building an intercom integration to sync tickets. I have a custom ticket attribute called “priority” of type list which has the options “urgent”, “high”, “normal”,  and “low”.I try to update the ticket attribute like this via the Dev Docs and the try out button. Without the attribute the flow works fine (so my Bearer token and the rest is set up correctly):Json body:{  "ticket_attributes": {    "_default_title_": "example",    "_default_description_": "there is a problem",    "priority": "urgent"  },  "state": "in_progress"} I get the following error message:{ "type": "error.list", "request_id": "0016erd0q33c1jgjf750","errors": [{ "code": "parameter_invalid", "message": "'urgent' is not a valid value for attribute 'priority' of type 'list'" } ] } I also tried “priority”: [“urgent”], “priority”: “[urgent]” and more. Could you tell me which schema is expected for the list attribute?Kind RegardsIan

Updated to the (almost)latest react native intercom version a month ago. Pods are on 16.1.1.We get these crashes:IntercomSDK_MethodSwizzleEXC_BAD_ACCESS (KERN_INVALID_ADDRESS)Crashed: com.apple.NSURLSession-delegate0  libobjc.A.dylib                0x32f8 objc_release + 161  libobjc.A.dylib                0x32f8 objc_release_x0 + 162  Intercom                       0x5e904 IntercomSDK_MethodSwizzle + 94883  Intercom                       0x618bc IntercomSDK_MethodSwizzle + 217044  CFNetwork                      0x133c8 _CFNetworkSetHSTSStoragePath + 429045  libdispatch.dylib              0x26a8 _dispatch_call_block_and_release + 326  libdispatch.dylib              0x4300 _dispatch_client_callout + 207  libdispatch.dylib              0xb894 _dispatch_lane_serial_drain + 7488  libdispatch.dylib              0xc3f8 _dispatch_lane_invoke + 4329  libdispatch.dylib              0x17004 _dispatch_root_queue_drain_deferred_wlh + 28810 libdispatch.dylib              0x16878 _dispatch_workloop_w

I added emails to a series and I want to use Intercom email more for automated sign ups. Is there a way to sync emails sent from Intercom as tasks in Salesforce (like chats?) we really need this to utilize the series and email function more or else we have to keep sending them through our MAP. 

Hello all, we’ve had a fairly major technical issue for a while now and are unable find a POC to solve this with - hoping someone can help or point me in the right direction! Our flows are already established and set up. Problem is - when someone writes in our chat, a specific message gets sent as a reply pretty much 80% of the time (not all) and the message is not is not a part of any flow. Who can I contact to get help with this?

Hi all, Is anyone else having issues with opening attachments (regardless of the file type ...some are just standard .PDF) in Intercom?  We’re getting the following errors when trying to open attachments: Any tips would be greatly appreciated.Cheers,Suja

Hello world. I am searching for a tool to handle feature requests and bug reports, and optionally, a public roadmap. 🛣️ Jodel is a social network with millions of users worldwide, so lots of incoming feedback. It would make sense for us to either manage it through Intercom directly or with another service that we can integrate with Intercom. We need a tool that also lets us manage the same feature request in several languages. Any recommendations?

Im running a retro on the emails sent to our top users during the year 2023. Im loking for a way to view all the emails specific users received in a year. I found the rceent content section in each user’s profile, but I cannot expand it to see the entire year, it shows up to May 2023. Is there a way to easily find this?

iOS Intercom SDK: 15.0.3Steps: - Present the messenger view from source app `Intercom.present()`- Dismiss the Messenger viewIssue:  - When we dismiss the `Messenger View`, we see a white background for a second.We’ve been investigating this issue for past few days and require your support to close it.Note: Attaching the video for your reference. Thanks! 

Hello! We would love to be able to set a "verification interval" for our help articles. We use this feature in Guru and it's very useful for keeping our internal knowledge base up-to-date. It would be even more useful for our Intercom help articles, since we want to be sure we're providing customers with accurate information. Thank you!

Two weeks ago I wanted to segment my leads and add a Calendly integration, ok, I had to use the Support Pro plan for that, no problem. At that exact moment, I already wanted to upgrade. If there were a button to pay more and upgrade me I would happily do it immediately.But no, there wasn't a button to upgrade; there was a button to "TALK WITH SALES TEAM".How unbearable. I asked the woman to upgrade, but she wanted to make a sales call. Omg, NO! I don't want a sales call! I was already using the feature and just wanted to confirm my upgrade. "Please upgrade me, miss." My upgrade was not done.The worst happened. 2 weeks passed, the trial ended. The feature I was using stopped working and disrupted my processes. And the UPGRADE hasn't been done yet!I've been through two more salespeople, and still nothing. Seriously, what the hell is this?Everything could have been resolved with the push of a button! But no, they did it by assigning me to thousands of sellers—a nightmare. I started thinki

I am experiencing an error while integrating the Speakatoo API. I have correctly specified the voice ID within the "tts_resource_ids" parameter, but I receive a message stating "The voice you select is unavailable to use." I would appreciate assistance in understanding the cause of this error and finding a solution.

Right now we’re trying to improve engagement with a segment of our customers who have access to chat with our team. After asking FIN a question, they can select the standard “get more help” reply buttons and they’ll be connected with our team. However, we’re seeing a lot of people drop off after asking FIN a question. They’ll get a question that appears unhelpful and will go submit a ticket rather than live chat with our team. We want to help get those users connected with our team rather than dropping off after FIN and submitting a ticket. Curious if there is anyone here who has ideas or has worked through a similar problem! Any insight would be appreciated!

why there is no inbox rule in my inbox settings? is it because there is not so many teammates and chats in my workspace?

If starting the app in CarPlay, Intercom causes the app to crash:[CPTemplateApplicationScene windows]: unrecognized selector sent to instanceTerminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[CPTemplateApplicationScene windows]: unrecognized selector sent to instance 0x103386dc0'terminating with uncaught exception of type NSException​Previously we haver setup Intercom in AppDelegate, but in preparation for CarPlay, we moved Intercom setup to SceneDelegate, as per the documentation.​Currently the only way to have Intercom be stable, is to uninstall the app and reinstall. But that user experience is terrible.

Hi, the SDK crash if I try to start a CarPlay app. The error is [CPTemplateApplicationScene windows]: unrecognized selector sent to instance 0x1228ef470 The error is thrown from login method: Intercom.loginUser(with: attributes, completion: nil)

The language in our workspace is English but when I create and send emails, the Powered by Intercom in the footer is in Chinese. How can we switch it back to English? Thank you

Is there an app/integration to ask users for app store reviews directly on Intercom Messenger.

Hi there! Approximately three weeks ago I submitted a PR to add a missing feature to the SDK for Node.JS but I think the repo. isn’t getting much attention lately. Is there a way to contact the maintainers of the code? Thanks in advance!