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Settings, Security & Permissions

Set your team up for success with permissions and roles in Intercom

  • 112 Topics
  • 209 Replies
112 Topics
K
KhabirNew Participant
asked in Settings, Security & Permissions
How do I reduce the number of false users?

How do I reduce the amount false users of my software. it's cause me to be charge upwards of $700+ per month? is there a number that I can call to assist me with billing?

300
P
Employee
2 years ago
C
Christine GNew Participant
asked in Settings, Security & Permissions
A teammate has not received her invitation email, but I can't resend the invite or delete the invite sent by our boss in order to resend it. Is there a way to fix this?

Here is what she told me specifically regarding this: "I still have not received an invitation from Intercom. ------ tried sending it again yesterday (several times) and nothing. I've tried signing in (using the work email that the invite was sent to) and it says the account doesn't exist."

1950
Shauna
Intercom Team
2 years ago
F
FiazNew Participant
asked in Settings, Security & Permissions
Is there a way to revoke an invite to intercom without having to scroll down the list of invited users?

Is there a way to revoke an invite to intercom without having to scroll down the list of invited users?

240
Daniel M15
Employee
2 years ago
E
Emmanuel UNew Participant
asked in Settings, Security & Permissions
Why was my workspace prevented from sending invite emails?

Hi I'm trying to add our developer as a Teammate and it is blocking me for some reason. Please help. It's not clear what the issue is

400
Oseas
Employee
2 years ago
Shauna
Intercom Team
ShaunaIntercom Team
asked in Settings, Security & Permissions
Can I merge 2 different workspaces?

I have 2 separate workspaces but I don't need 2 anymore - I want to merge them both together so I can have everything all together.

2811
Shauna
Intercom Team
2 years ago
U
User1861New Participant
asked in Settings, Security & Permissions
Why is Intercom not showing on our site?

I installed our intercom code on our square space site just like the intercom article said under code injection in the header section. However, it is not working. It will not show on my site: https://sellshark.comcan someone help?

1060
Daniel M15
Employee
2 years ago
B
BarrieNew Participant
asked in Settings, Security & Permissions
When can I move data hosting to Europe ?

Will a migration be required ?When will it be possible to change the hosting to Europe for existing customers ?  

6190
Racheal
Intercom Team
2 years ago
C
ColleenNew Participant
asked in Settings, Security & Permissions
I need to change colors for different parts of the chat, like replies, hover states, etc. but there is only one color that I can change in settings. Where are the rest of the color/font settings?

I need to change colors for different parts of the chat, like replies, hover states, etc. but there is only one color that I can change in settings. Where are the rest of the color/font settings?

17480
C
2 years ago
A
AthanasiosNew Participant
asked in Settings, Security & Permissions
Hello, I have created the following subdomain help.emvo-medicines.eu under our SSL Wildcard (Combell), but for some reason, it is not HTTPS certified.

After communication with our provider, this was their answer: I see that the DNS-records help.emvo-medicines.eu aren't referring to the servers of Combell, but are referring to the servers of Amazon.You should download the certificate and install it on the servers of the web hosting of help.emvo-medicines.eu. So what steps must i do in order to have the help.emvo-medicines.eu HTTPS certified?

390
Daniel M15
Employee
2 years ago
D
Innovator ✨
Denis TaranetsActive User
asked in Settings, Security & Permissions
Sales team data limitations

How can I limit the access to the user's data for particular agentsHave access only to the customers that this particular agent "owns"Even those user's agents cannot see email addresses and phone numbers (for calls Toky is integrated)There are few other things that I would like to limit but until now I would appreciate any advice on this :)

90
A
Employee
2 years ago
A
Alex B14New Participant
asked in Settings, Security & Permissions
How to force teammates to enable 2fa?

Hi,I have enabled "Require teammates to set up two-factor authentication (2FA)" - but it doesn't seem that Intercom "forces" teammates to enable this. Is there anything I can do to force them?

1600
Daniel M15
Employee
2 years ago
Diana Tripac
Intercom Team
Diana TripacIntercom Team
asked in Settings, Security & Permissions
Why set up Identity Verification and how to do that?

Why do I have to enable the Identity Verification, how does it work, does it affect users and leads and how to set that up?

1470
Diana Tripac
Intercom Team
2 years ago
A
ArnonNew Participant
asked in Settings, Security & Permissions
Image/Attachment URL are not secured in our instance.

Hi, when customers add images or attachments to a conversation, the URL is publicly open. Anyone can open them at any time.How come we don't have the 'expires' and the 'signature' parameters in the URL as I see with other Intercom accounts?

2640
L
Employee
2 years ago
U
User1791New Participant
asked in Settings, Security & Permissions
How do I setup an automatic message to warn customers that we're no longer online, but on open conversations? There are a few of my customers who like do reopen conversations outside office hours, so I want to warn them that we're no longer online.

How do I setup an automatic message to warn customers that we're no longer online, but on open conversations? There are a few of my customers who like do reopen conversations outside office hours, so I want to warn them that we're no longer online.

2940
L
Employee
2 years ago
G
GennaroNew Participant
asked in Settings, Security & Permissions
can i search for a closed conversation by User id?

can i search for a closed conversation by User id?

2870
Brent
Super User ✨
2 years ago
S
Stuart H11New Participant
asked in Settings, Security & Permissions
How do we use different email addresses for support?

We need some urgent help - one of my associates asked for help a few weeks ago and hasn't had a response.We are using Intercom to interact with our customers, however, part of our business model is changing and we will soon be responding to our customers, customers.We currently use an @intercom email address, as cloud commerce group. We cannot have this address used by us when we respond as our customer to their customer.We have tried to change the settings to use our email address, but this changes everyone to use @ccg. What we need is a way to change the response email address for just a few people in the teams. 

3560
Diana Tripac
Intercom Team
2 years ago
T
TamiaNew Participant
asked in Settings, Security & Permissions
Is there any way to assign conversations to teammates based on percentages?

I would like to set up conversation assignment based on an uneven split and not a round-robin style rotation. Are there any integrations that allow this? Or could this be a feature that can be added in the future?

100
T
2 years ago
P
PiaConnector
asked in Settings, Security & Permissions
How to ask for cookie acceptance after declining to use the messenger?

Hi! I don´t know if this is only a Finnish problem (😅 ) but after the customer has declined the cookies, chat cannot be available. Hubspot has created a solution where after the cookie declines messenger stays visible, you can open the messenger but nothing works inside (you cannot click any button in the messenger). However, there is a notification to accept the cookies to use the messenger and a button with you can do so. Does anyone have an idea how this could be solved with Intercom?

670
A
Employee
2 years ago
M
MenushaNew Participant
asked in Settings, Security & Permissions
How do we remove a team member on Intercom?

This employee no longer works with us. We need to remove her access and give access to a different employee. How can this be done?

1010
B
2 years ago
U
User2162New Participant
asked in Settings, Security & Permissions
Why can't I save my segment?

Hey. Impossible to save Segment, error displayed again and again is "An error occurred while loading your users." Any help? Thanks!

560
R
2 years ago
A
AgustínNew Participant
asked in Settings, Security & Permissions
How to configure auth header for Canvas Kit?

Hi all! I'm building an app using Canvas Kit and I couldn't find how to configure a basic auth header in Intercom to send it to my banckend endpoint.

210
A
Employee
2 years ago
R
RonaNew Participant
asked in Settings, Security & Permissions
Escalating support inquiries to other teams

Hi, we're trying to figure out the best practice of escalating a support inquiry to other teams within the company; for example - R&D, eng; or biz dev; obviously, not all of the team-members on these teams are on Intercom. Would be grateful for advice.Thanks!

1380
Eric Fitz
Employee
2 years ago
J
Jai LNew Participant
asked in Settings, Security & Permissions
Is my app_ID secure?

Should the app_id be secured or hidden in any way? I see that its public and accessible to everyone.

3290
Eric Fitz
Employee
2 years ago
J
Jai DNew Participant
asked in Settings, Security & Permissions
Can we add tags retroactively to conversations?

I want to add tags to conversations that happened in the past. How do I do that? Is it possible?

1090
A
Employee
2 years ago
U
User281Connector
asked in Settings, Security & Permissions
Can I restrict teammates from reassigning conversations?

in the past there were control on permissions mean not all users can get access to the inbox now I see all the users can access  pulse is there any way to prevent assigning the conversation to the teammate but still can have access to inbox

180
U
2 years ago
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