Settings, Security & Permissions

"Hello , I need to add SendInBlue app for intergration . I need permission to do so, the app dosent give me a option to install and your forum stated I need to request permission. Could you help me with that? Thank you !"

"Hello , I need to add SendInBlue app for intergration . I need permission to do so, the app dosent give me a option to install and your forum stated I need to request permission. Could you help me with that? Thank you !"

Hi all. We are trying to enable the integration with OKTA (firstly for SSO, secondly for SCIM provisioning). The problem we are facing is due to the fact that we have enabled a TEST workspace (separate workspace ID, separate url -> separate app in OKTA). The issue is the following: * If we enable SSO in OKTA only for the primary (production) workspace - the users will be authenticated when going to this workspace. But once they switch to the [TEST] one - they are being redirected to a login page where the are requested to login with their local user/pass (as OKTA cannot authenticate them). COMPLICATIONS: 1. If we create a second app in OKTA for the TEST workspace - the authentication will most probably work, but we will be facing other problems on OKTA side (having to administer 2 apps, 2 set of user groups and respectively - having to add/remove people from both apps). While at the same time the user base on Intercom is one for the both workspaces (the primary and the TEST one) and th

We recently had a query about the CORS headers coming back from the API and whether they could be narrowed down to just the domain(s) we use- I searched the docs but I couldn't find anything about explicitly setting CORS config, is this the case?

I want a teammate to only be able to access a specific workspace in intercom. how do I go about doing that?

How do I reduce the number of false users?

How do I reduce the amount false users of my software. it's cause me to be charge upwards of $700+ per month? is there a number that I can call to assist me with billing?

A teammate has not received her invitation email, but I can't resend the invite or delete the invite sent by our boss in order to resend it. Is there a way to fix this?

Here is what she told me specifically regarding this: "I still have not received an invitation from Intercom. ------ tried sending it again yesterday (several times) and nothing. I've tried signing in (using the work email that the invite was sent to) and it says the account doesn't exist."

Is there a way to revoke an invite to intercom without having to scroll down the list of invited users?

Is there a way to revoke an invite to intercom without having to scroll down the list of invited users?

Hi I'm trying to add our developer as a Teammate and it is blocking me for some reason. Please help. It's not clear what the issue is

I installed our intercom code on our square space site just like the intercom article said under code injection in the header section. However, it is not working. It will not show on my site: https://sellshark.comcan someone help?

When can I move data hosting to Europe ?

Will a migration be required ? When will it be possible to change the hosting to Europe for existing customers ?

I need to change colors for different parts of the chat, like replies, hover states, etc. but there is only one color that I can change in settings. Where are the rest of the color/font settings?

I need to change colors for different parts of the chat, like replies, hover states, etc. but there is only one color that I can change in settings. Where are the rest of the color/font settings?

Hello, I have created the following subdomain help.emvo-medicines.eu under our SSL Wildcard (Combell), but for some reason, it is not HTTPS certified.

After communication with our provider, this was their answer: I see that the DNS-records help.emvo-medicines.eu aren't referring to the servers of Combell, but are referring to the servers of Amazon. You should download the certificate and install it on the servers of the web hosting of help.emvo-medicines.eu. So what steps must i do in order to have the help.emvo-medicines.eu HTTPS certified?

Sales team data limitations

How can I limit the access to the user's data for particular agents Have access only to the customers that this particular agent "owns" Even those user's agents cannot see email addresses and phone numbers (for calls Toky is integrated) There are few other things that I would like to limit but until now I would appreciate any advice on this :)

How to force teammates to enable 2fa?

Hi, I have enabled "Require teammates to set up two-factor authentication (2FA)" - but it doesn't seem that Intercom "forces" teammates to enable this. Is there anything I can do to force them?

Image/Attachment URL are not secured in our instance.

Hi, when customers add images or attachments to a conversation, the URL is publicly open. Anyone can open them at any time. How come we don't have the 'expires' and the 'signature' parameters in the URL as I see with other Intercom accounts?

How do I setup an automatic message to warn customers that we're no longer online, but on open conversations? There are a few of my customers who like do reopen conversations outside office hours, so I want to warn them that we're no longer online.

How do I setup an automatic message to warn customers that we're no longer online, but on open conversations? There are a few of my customers who like do reopen conversations outside office hours, so I want to warn them that we're no longer online.

can i search for a closed conversation by User id?

can i search for a closed conversation by User id?

How do we use different email addresses for support?

We need some urgent help - one of my associates asked for help a few weeks ago and hasn't had a response. We are using Intercom to interact with our customers, however, part of our business model is changing and we will soon be responding to our customers, customers. We currently use an @intercom email address, as cloud commerce group. We cannot have this address used by us when we respond as our customer to their customer. We have tried to change the settings to use our email address, but this changes everyone to use @ccg. What we need is a way to change the response email address for just a few people in the teams.

Is there any way to assign conversations to teammates based on percentages?

I would like to set up conversation assignment based on an uneven split and not a round-robin style rotation. Are there any integrations that allow this? Or could this be a feature that can be added in the future?

How to ask for cookie acceptance after declining to use the messenger?

Hi! I don´t know if this is only a Finnish problem (😅 ) but after the customer has declined the cookies, chat cannot be available. Hubspot has created a solution where after the cookie declines messenger stays visible, you can open the messenger but nothing works inside (you cannot click any button in the messenger). However, there is a notification to accept the cookies to use the messenger and a button with you can do so. Does anyone have an idea how this could be solved with Intercom?

How do we remove a team member on Intercom?

This employee no longer works with us. We need to remove her access and give access to a different employee. How can this be done?

Why can't I save my segment?

Hey. Impossible to save Segment, error displayed again and again is "An error occurred while loading your users." Any help? Thanks!

How to configure auth header for Canvas Kit?

Hi all! I'm building an app using Canvas Kit and I couldn't find how to configure a basic auth header in Intercom to send it to my banckend endpoint.

Escalating support inquiries to other teams

Hi, we're trying to figure out the best practice of escalating a support inquiry to other teams within the company; for example - R&D, eng; or biz dev; obviously, not all of the team-members on these teams are on Intercom. Would be grateful for advice. Thanks!