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Settings, Security & Permissions

Set your team up for success with permissions and roles in Intercom

  • 106 Topics
  • 196 Replies
106 Topics
U
UgoConnector
asked in Settings, Security & Permissions
Why does Intercom handle former employees stats so poorly?

It bugs me enormously why we can't just have employee@wherever.com (deactivated) instead of having them disappear once and for all on Intercom. I can't retrieve my Support team's stats correctly from last month because I removed someone who left the company. Intercom's answer was to change their email and password and leave it there, paying their seat monthly to have access to their information.Does this make any sense to anyone?

4
U
3 years ago
U
User333New Participant
asked in Settings, Security & Permissions
Why did office hours turn off?

Hi, have a few gremlins and need to know if due to updates either intercom or we made - however, noticed this morning when I went in the our office hours had been turned off in messenger? Could this be a result of updates or other users having a fiddle??

1
Eric Fitz
3 years ago
E
elizabethNew Participant
asked in Settings, Security & Permissions
How do I disable the integration with my email account?

I need to disable the integration with my email account, as my transactional emails are now being sent FROM intercom, which I don't want

1
R
Top Expert
3 years ago
K
Katherine MNew Participant
asked in Settings, Security & Permissions
How to set up custom email address when website domain was purchased from Google Domains?

I have a Google domain set up with a business suite attached to it. How do I set up so my emails come from name@websitename instead of Intercom?

1
R
Top Expert
3 years ago
U
User478New Participant
asked in Settings, Security & Permissions
Billing settings and signed contract discrepancy

Our billing settings and signed contract conditions are different. This also affects invoices. I'm trying to reach anyone on this since August, but we still couldn't set this right. I've tried emails, intercom support chats, and direct approach.I overall love how intercom helps my team daily and hope this issue will be resolved soon :)

3
Eric Fitz
3 years ago
C
CeceNew Participant
asked in Settings, Security & Permissions
Verifying a domain on Bluehost

Hi Intercom community, I'm wanting to verify our domain using Bluehost but I'm having trouble understanding which values from Intercom's DKIM settings page to paste and where. Here are the fields Bluehost is asking me to fill out. Thanks in advance! 

3
R
Top Expert
3 years ago
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