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Intercom Mobile App

Reply to your customers on the go with Intercom's mobile app

  • 33 Topics
  • 65 Replies
33 Topics
R
RowenNew Participant
asked in Intercom Mobile App
Why is my mobile SDK recording unregistered users?

I am having confusion about how our messenger works. We have an app that you will be needing to log in to be able to send a message. Now there are times when a user name has "user + random 4 letters/number" but then there are other messages that has users name on it. What is wrong? Why is it doing that?

1241
A
Employee
2 years ago
U
User2470New Participant
asked in Intercom Mobile App
Can I get notified on a mobile app when a visitor visits my site?

How can I get sound notification on mobile app (iOS app) when a visitor comes on the website?Or there is no such option, and I can only get notified when the visitor initiates the chat?

1214
U
3 years ago
U
User730New Participant
posted in Intercom Mobile App
Intercom relaunches in our mobile when attachment from phone gallery is done

The app relaunches out to the conversations dashboard when an image attachment is done. We do not allow gif etc but emotions are allowed. ​I can see the image attached in the chat if you click back in, but obviously the ux is not ideal. ​I am using a galaxy S21.​Tia

191
Eric Fitz
Employee
3 years ago
D
Drew P11New Participant
asked in Intercom Mobile App
Attaching Articles from the Mobile App

Are there plans to allow the mobile app to insert articles in the same message as my reply to the customer? Currently I have to send my first message to them explaining the issue and then send a separate message using the article inserter. It would be nice for the app to add it to my message as it does in the Inbox on the browser.

282
R
Top Expert ✨
3 years ago
I
IntercomCustomerActive User
posted in Intercom Mobile App
Mobile App falling behind

Hi intercom, I just wanted to ask that you keep up with adding features to the intercom mobile app (to support customers) and do not let it go by the way side. With today's landscape, everyone is mobile and working from home, the car, bus, airport etc. The mobile app is a lifeline for our team especially as it helps us provide fast support. We need the tools available to do so.  While I don't have any specific features here, a lot have posted some great ones that should be kept up with. One of the reasons why we chose intercom was that we felt they kept up with their mobile app. I've also submitted many bugs I found so hopefully they get looked at sooner than later as they are affecting productivity. Thank you!

421
I
3 years ago
I
IntercomCustomerActive User
asked in Intercom Mobile App
Feature Requests

It would be great if the mobile app could have some basic app visibility. For example, we use statuspage for our outages. it would be great if our mobile guys can see the status page "status" in the intercom app. This would make it easier for the agent to get better visibility.  It would also be nice to see recent "events" to help someone over mobile see what someone has done. We use events to track actions in the app and its usually helpful to see if someone has ever used a function or what they're currently doing in the app.  

8321
Eric Fitz
Employee
3 years ago
K
Kim TConnector
asked in Intercom Mobile App
How do I stop getting multiple push notifications per message in the mobile app?

For every conversation, every time a customer startsa customer responds toor when a team member responds it notifies me 2-3x times in the notification view of my iPhone. This is happening to all of us in our tiny team of 5x people. We all have iOS 14.x 

29514
Charlie P
3 years ago
R
RolfConnector
asked in Intercom Mobile App
Why isn't Qualifications a primary information block for contacts in the app?

Title pretty much covers it, but it would be convenient to have the Qualifications of a user available in the app. Right now it doesn't seem to be available at all in the app, and when it becomes available it should be at the top of a user record.

233
Eric Fitz
Employee
3 years ago
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