Outbound

Hello! I have set up an outbound post, and I want it to have the name of one of my teammates in the "from" field. I would expect that when the user receives and opens this post, this teammate will show as "active" on the post, but the problem is that in case this teammate has been inactive lately it will say that he/she is "away". But from the user's perspective it doesn't make sense - when you receive a message from someone you expect them to be "active". Is there a way to change that? Like a setting that would say that this teammate is always "active"? Or something similar? Thank you!

Hi There! I was wondering if advanced user segmentation is available in product tours. I will explain my use-case here.  We have specific URLs for each customer say customer1.mycompany.comcustomer2.mycompany.com.. etc.  Each URL is different. Customer1 will not have access to pages in Customer2.  In such a case, is there a scope of creating groups to which we can assign a product tour? I want only those specific users to view that tour. Also, in the URL to automatically start a tour, is there a support for wildcards? Will using "*.mycompany.com" or something else instead of "*" automatically make the tour available for the mentioned websites?

Hi. New to Product Tours. I am trying to create a branched tour to explain my rather complicated workflow in the product. Is this possible? Product tour seems very linear.

If the custom address has been added to our addresses & domains in the Intercom settings, does this mean the reply would come to us through intercom?If so, great! If not, what do I need to do to make sure we do get the reply through intercom? We've been receiving all of our replies so far by using this email address! Thanks for any help you can give us!

Hi, I know that Product Tours are only showing once to a user. IS there a way to trigger the tour over and over again for the same user?

Hello !  I would like to know how and when product tours button are translated in different langages ? For exemple, when I build one, on preview I see "Next" but when it is really played, as I am in France, the Next button is "Suivant". I have to build product tour for Brazil, how can I be sure that the Next button will be translate in "Próximo" ? Thank you !

Hey folks, I have a SaaS product where we onboard customers personally via Zoom. I need to create an automation to chase leads who register but do not book an onboarding call. It would work like this: Customer submits a form to register some basic info including email addressCustomer is sent to call booking system (e.g. Calendly)If no call is booked within 24 hours then customer enters a drip email series to encourage them to book a callCustomer exits drip campaign if they book a call Anyone have any thoughts on how to set this up?

Hello!I am trying to configure outbound messages to appear within my native iOS app, but I want them to only show up on specific screens (like home screen, for example). I know for the web you can specify a page/URL on which the message will appear, is there a similar functionality for mobile? Or if not then maybe there is some workaround?Thanks a lot in advance!

I'm creating series to onboard new users based on what they have or haven't done in our app. Now it could happen these events trigger on the same day and I'd rather not send them multiple emails on the same day. Is there a global setting that can make sure to always wait 2 days between sending emails? Thanks!

Hi I am having difficulty with creating my product tour. I have designed it with the 'pointer' feature that allows a message to pop up next to a part of my online platform. The majority of the time, once I save the steps and press 'save and close', when I go to run a preview, the steps just come up in the middle of the screen and not the way they should. Any advice or solutions to this would be very helpful.  Thanks

Hi All,  I have an onboarding series that sends zero messages for users who move through basic onboarding on their own, but sends emails and posts to users who get off track.  We have about 10 people a day enter this flow, and for most of them it's working, but I had a case where it didn't work and I'm trying to figure out why that one case did not work before our busy season starts in august.  The piece of the series I had an issue with is imaged here.  Ignore the blue tags and you can see it's a rule at the top left, which is event based. The event is "Assigns homework" in our application. if the user assigns homework within X time, they pass this rule and move on to the right (off screen), but if not passed after X time, the series funnels them down to the post below.  The post below doesn't have to be seen; either way, they are now in contention for the second row rule, which is identical to the first: Assigns homework. IF they now assign homework wit

Any ideas on how to run repeated tests on Series, or any messages like Posts?

It is possible to prevent the closing of my product tour before it was completed?

I would like to have the Product Tour show up only if we have a particular element on the screen (e.g. start it only if we have a particular box on the screen).  The solutions that I can think of are:Trigger a JS event once the box has shown up and then filter if the event has a count of greater than 0. However, that doesn't seem to always work for us. Once the event gets trigger, the product tour doesn't show up. We seem to have to always refresh the page in order for the tour to show up.Do something like this - Intercom('startTour', tourId) - aka trigger this event once the element shows up. However, this requires us to create the product tour first and find the tour id. Are there better ways of doing this? Ideally, I would like to just have something in the product tour setup to specifically say "if this named element is present, start this tour". For context, we have a React based application that has a lot of interactivity.

I have a number of messages that were created as test messages and never sent - the same with campaigns and series. Is there a way to delete them? I click the checkbox next to the item, but I don't see an option to delete them appear (only "tags"). How do I delete the test data?

We have gotten feedback from customers that the automated outgoing message interferes with their shopping experience. Currently it is set up to show a snippet of a welcome message, and I can clearly see where the CLOSE button is located directly above the chat, but I think quite a few customers are missing that and becoming frustrated. This is primarily happening when customers are shopping on their phones (we do not have an app, just a mobile website) We want to continue to use the snippet feature instead of just using the badge, so I was wondering if there is a way to set up a time frame to allow the message to show. For instance, can I say that it should pop up after 10seconds on the page, but then automatically close 10 seconds later if the customer has not clicked on the chat to engage.

I am trying to see if there is a way that I can A/B a product tour using Series. I know that you can A/B test posts, but I am not seeing the same functionality in the Product Tours portion of my series. Has anyone else run into this or know if there's a solution. I would also be open to a workaround using an Intercom integrated app.

I have set up series to send out a post to users, and I observed there could be users who are eligible to be a part of multiple series. Which message will they get first?Since it is an in-app post on the same page of our product, I am a bit confused about what entry rules to add.I have used multiple AND's and OR's on Series started, disengaged, completed, etc. as an entry rule to make sure the message that is relevant goes first. Just wanted to confirm on this.Any help is appreciated.Thanks in advance!

Hello, I would like to know if it's possible to get a pointer on button which is available only by hover and where is it possible to click on it then to go to the next step ?Thank you

I've set up an Intercom "series" campaign with specific set of entry rules, however when I tested it with a test account, I noticed I received the first series email only a day after I matched all the rules. How do I get my first email in the series to get sent to customers immediately after they match the rules?

Hello !I want to send posts using filters. But I noticed that if I set the post live and then match the filter in the app, I never receive the post. I only receive it if I exit my app account and then sign in again. Do you know why the message isn't send unless i sign in again? (just in case it helps understand the problem : i'm working on a mobile app and I used a "when" condition so that the post is send when the user load a specific screen)

I created a series with a "rules" element, where I have a "current page url" as a rule. But underneath I'm getting "126 users are in your audience right now" and a list, where a lot of the users have never visited that URL. The wording is quite confusing: "If you set this Series live, they would enter it, as well as new people that start to match your rules." I'm not sure if all the people would be thrown into the series and tagged, or if the audience shows ignores my rule, and only people who visit the URL I've mentioned will be tagged.   

Hi folks!I set up a Carousel to push an important offer to the users. However, users would only see it if they open the app. So I decided to send a Push Notification to nudge the user to open the app, hoping they would then see the Carousel. The unfortunate thing is that the Push notification seems to cancel the Carousel. When we tested them between us, we didn't receive the Carousel when we clicked on the Push notification.How can I send a push notification with a Carousel? or is there another way to go about this? Thank you!

I need a bit of help understanding something in my series when using product tours and tagging users based on whether they've completed the tour or not.  I'm noticing that the tours are being delivered (44 in the screenshot within 30 days of coming online), but the next step of my series is confusing me... I want to tag someone if they completed the tour, and tag someone if they didn't complete the tour, so I've got a step in the series to see if the user completed the tour (the tour is 4 steps long btw, it's short) within 30 days of seeing it (This was the default value and I thought that was plenty of time to run the check). BUT the series tells me that 28 people are still trying to match which looks like they are not moving through my series fast enough... Is that because the 30 days must elapse before the user can continue through the series? So actually I was this number to be as small as possible...  Can someone help me understand what settings to use here and

Is there a way to add a tag to someone based off an email or chat response in a series (i.e. if they respond to an intercom email they are tagged automatically)?