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I have problem with the Slack Convert aka. Intercom Convert plugin. It seems it stopped working last week and I have a weird problem with reinstalling the integration.Does anyone know what is the issue behind?   

Hi,I have created the GA4 setup using Google Tag Manager using this setup configuration. When I run a test in Preview Mode in Tag Manager, all I get is the Tag not firing because {{Event}} which comes up as value gtm.js never equals the Trigger values.Followed this setup: https://www.intercom.com/help/en/articles/6990698-setting-up-the-ga4-integration-with-google-tag-manager#h_9e4beabb3dIs there a step I’m missing that is not in the documentation on the link above?  

For the last couple of days, my team has been traying to connect our Instagram ccount to Intercom using the app, but everytime the message “An error occurred authorizing access to Instagram” appears and the connection isn’t available. On the facebook popup everything seems to be ok and Intercom appears as a connected app on facebook config. We didn’t have any problem while connecting to facebook, and there seems that there isn’t any aditional information regarding the error that could help determine the cause.  Anyone has any tip or clue to what to check for? Thanks

Environment:Intercom iOS SDK v17.1.2iOS v16, v17 STR: for us it reproduces if a conversation has a lot of messages (100 one word messages would be enough to reproduce the issue) open Message Composer using any available method select conversation that contains many messages (100 one word messages is enough for us to reproduce), you may notice the hang after this step type some message and send it  

Can you please turn our intercom back on? We support thousands of volunteers and charities, the finance team missed one small invoice of 16 dollars which we have paid today, we have paid for our account for the year until march 25 and all the accounts and invoices are update to date. Your system is now automated to deactivate it, but the fin bot will not reactivate it. Please reinstate our account now.   

Pipedrive app does not sync properly after several attempts. Intercom only shows to re-install. Is there something else to try, or is the app not working well at the moment? 

Hey everyone, we have a lot of crashes from crashlytics related to NavGraph, production buildSDK version: 15.9.1We are unable to reproduce it, but it’s top crash for nowCould you please take a look?Fatal Exception: java.lang.IllegalArgumentException: Cannot have an empty start destination route       at androidx.navigation.NavGraph.setStartDestinationRoute(NavGraph.kt:346)       at androidx.navigation.NavGraph.setStartDestination(NavGraph.kt:331)       at androidx.navigation.NavGraphBuilder.build(NavGraphBuilder.java:187)       at androidx.navigation.compose.NavHostKt.NavHost(NavHost.kt:391)       at io.intercom.android.sdk.m5.navigation.IntercomRootNavHostKt$IntercomRootNavHost$1.invoke(IntercomRootNavHost.kt:39)       at io.intercom.android.sdk.m5.navigation.IntercomRootNavHostKt$IntercomRootNavHost$1.invoke(IntercomRootNavHost.kt:34)       at androidx.compose.runtime.internal.ComposableLambdaImpl.invoke(ComposableLambda.jvm.kt:109)       at androidx.compose.runtime.internal.Composab

ClassNotFoundExceptionDidn't find class "androidx.compose.ui.platform.ComposeView" on path: DexPathList[[zip file "/data/app/~~n484KKX1r-3zoEfjsBrAGQ==/com.android.truespaces-vuchoULl4z4i_2GC-keNLw==/base.apk"],nativeLibraryDirectories=[/data/app/~~n484KKX1r-3zoEfjsBrAGQ==/com.android.truespaces-vuchoULl4z4i_2GC-keNLw==/lib/arm64, /data/app/~~n484KKX1r-3zoEfjsBrAGQ==/com.android.truespaces-vuchoULl4z4i_2GC-keNLw==/base.apk!/lib/arm64-v8a, /system/lib64, /system_ext/lib64]]

Hi!We’ve been having issues with our Salesforce Integration and FIN. We have our integration set up where FIN creates cases in Salesforce for each conversation, but that’s not happening anymore. We have already checked to make sure the mapping is correct and the conversations are with customers, not leads, nothing is working.

Hello,I'm trying to setup inbox app to add canvas content with inbound email details for replies from 3rd party service (we need from name / reply to address as it's always forwarded from the same email and appear as conversation under same contact)  It's visible via "raw email" in web UI(in this case forwarded@email.com is always the same and we need to get Alex and alex@email.com) But looks like API has no access to those fields (it only shows subject/body and author email, which is always the same)  Is there a way to access those fields via API?Thanks

I’m using the latest version of the sdk. Here’s the crash output:java.lang.IncompatibleClassChangeError: Class 'android.content.res.XmlBlock$Parser' does not implement interface 'hk.a' in call to 'int hk.a.next()' (declaration of 'h1.a' appears in base.apk) at h1.a.a(SourceFile:6) at u1.e.c(SourceFile:66) at u1.e.d(SourceFile:113) at io.intercom.android.sdk.m5.components.HomeItemKt.HomeItem(SourceFile:112) at io.intercom.android.sdk.m5.home.ui.components.SpacesCardKt$SpacesCard$1.invoke(SourceFile:50) at io.intercom.android.sdk.m5.home.ui.components.SpacesCardKt$SpacesCard$1.invoke(SourceFile:1) at t0.b.e(SourceFile:50) at t0.b.invoke(SourceFile:1) at g0.b2$a.invoke(SourceFile:40) at g0.b2$a.invoke(SourceFile:1) at t0.b.e(SourceFile:50) at t0.b.invoke(SourceFile:1) at m0.v.a(SourceFile:41) at g0.b2.a(SourceFile:466) at g0.j.a(SourceFile:146) at io.intercom.android.sdk.m5.home.ui.components.S

Hi there, We're in the process of setting up company data on Salesforce to sync with Intercom so we can target specific customers using fields such as 'subscription expiry date'. I'm then unsure how we would target just the main contact of that company to send the comms to? We can have many users of our platform within 1 company. There is a field in Salesforce which has the main contact details on within the company record. Can I link via there?

Hello, since we are using our own notifications implementation using AWS amplify, we currently rely on the webhook to send Intercom notifications for our users. To send a push notification when creating a new chat message trough Proactive support we listen for the 'content_stat.chat' topic and stat_type: 'receipt'. However, for some users this event is only sent when they open the app, for other users (so far I could only make it work for one at a time) this event is sent even when they have the app on the background (which is the behavior I want). What is the behavior of this event, and how can I make it work for multiple users at the same time? I don’t want them to have the app open for this notification to arrive.If listening for this event is not a reliable way of sending push notifications when chat messages are sent, is there any alternative way of making Intercom Notifications work alongside amplify notifications?

I’m trying to add tags to users via APi but is not working, Are there any diferences between contacts and users?I tryed using both and was not sucessful.I’m doing this http request but nothing is happening to the user tag  

Hi all,Wondering is anyone else has the issue where newsletter signups from Shopify come through with the field “Shopify verified email= true” despite not having actioned the double opt in email managed by Shopify.I’m currently being bounced between both support teams. 

Release Date: 14-06-2024 🚀 Enhancements It is now possible to send push notifications to the Simulator. 🐛 Bug Fixes Fixed an issue where it was not possible to close modal view that was opened from a Messenger App. The message composer is now always displayed on the conversation screen when appropriate. When a conversation is closed, form entry is disabled on the conversation screen. Made some minor UI bug fixes.

I think the webhook body has changed when a user sends a message,For the first message a user sends, I see the below. The body used to have the user’s message, but now it’s null. Also it’s a new part_type `language_detection_details`Anyone else notice this? "conversation_parts": { "type": "conversation_part.list", "conversation_parts": [ { "type": "conversation_part", "id": "2322", "part_type": "language_detection_details", "body": null, "created_at": 1718102859, "updated_at": 1718102859, "notified_at": 1718102859, "assigned_to": null, "author": { "id": "7189586", "type": "bot", "name": "Fin AI", "email": "operator+wed4314z@intercom.io" }, "attachments": [], "external_id": null, "redacted": false } ], "total_count": 1 } } }

Hi! When building the application in Xcode 14.0 b6, it shows the following error:Thread Performance Checker: Thread running at QOS_CLASS_USER_INITIATED waiting on a lower QoS thread running at QOS_CLASS_DEFAULT. Investigate ways to avoid priority inversions PID: 743, TID: 31796 Backtrace ================================================================= 3 Intercom 0x000000010440805c IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 80944 4 Intercom 0x0000000104407e48 IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 80412 5 libdispatch.dylib 0x0000000103c2a04c _dispatch_client_callout + 20 6 libdispatch.dylib 0x0000000103c2bbbc _dispatch_once_callout + 136 7 Intercom 0x0000000104407de0 IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 80308 8 Intercom 0x0000000104403d5c IntercomSDK_PINRemoteImageManag

Hello. I’ve found this report, but didn’t find the answer, so I’ll write my own example.We are faced with similar problem, after updating to version 17.0.1 from the version 14.0.7 (video in attachment). I can’t downgrade the library to the lowest version, due to we updated it to avoid another issues, which have been fixed in 17.x.  This issue is not reproducible on versions below 16.x.x. If you’ll have any additional question, please contact me. 

I have set up a custom domain using Cloudfare, I can now route from the custom domain to intercom article. I was wondering how do I route via my custom domain to an exact article:example custom route: somesite.com/supportwill go to:https://intercom.help/someintercomHow can I do it so that I can go from:somesite.com/support/some-articleTo my actual intercom article:https://intercom.help/someintercom/en/articles/some-article

I’m using the Android SDK version and I got this crash in the intercom. Crash Stacktrace 

Hi everyone,I've recently upgraded from Intercom API version 2.3 to 2.11 and I'm encountering some issues. I understand that sections are now deprecated and are accessed via collections. I'm able to update the section names using the new path help_center/collections/{id}.However, when I try to use translated_content, I receive the following error:{ "type": "error.list", "request_id": "0001t87jrm46e5t3rtp0", "errors": [ { "code": "not_found", "message": "Resource Not Found" } ]} Has anyone else experienced this issue or can provide guidance on how to correctly use translated_content in version 2.11? Any examples, workarounds, or documentation links would be highly appreciated.Thanks in advance for your help! 

Title + I understand I have to use the Intercom API somehow, but I'd like a little more guidance.

Hi there!Going crazy over here. Trying to add a Vimeo iframe to my article by API.When it’s youtube, it works fine, but with Vimeo - no matter the URL I choose I always get “video src not supported”.The article creation works well and I am just trying to add a vimeo iframe to it.here is a fake video I created an uploaded This will not pass API validation “video src not supported” (but will work if I add it from the UI): <iframe src="https://player.vimeo.com/video/956950834?h=adfcdc69e8"></iframe> This will pass API validation but the URL is missing the h parameter and Vimeo cannot read: <iframe src="https://player.vimeo.com/video/956950834"></iframe>What can I do? I also tried multiple version of the vimeo URL - no luck.Let me know!

Hi, I was wondering on how do I route to specific article vai custom domain. I have setup so that we can access intercom page via our domain /support, do I do it in the same way with redirect rules via Cloudfare so that I can reach specific artcile via my own custom domain path etc. /support/some-article → Intercom Article?