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1660 Topics

E
e.vandyshevNew Participant
asked in Mobile SDKs

didRegisterForRemoteNotificationsWithDeviceToken called twice with Intercom iOS SDK

Please, do not call UIApplication.shared.registerForRemoteNotifications() inside Intercom iOS SDK.This causes application(_:didRegisterForRemoteNotificationsWithDeviceToken:) to be called twice if you call registerForRemoteNotifications when you need in you app.I can’t disable this. Also IntercomAutoIntegratePushNotifications: NO don’t disable registerForRemoteNotifications() call.

2
Jacob Cox
22 days ago
Andrii Fedyk
Andrii FedykNew Participant
asked in API & Webhooks

Small issue with Create conversation endpoint

When call API to create a conversation with empty `body` and one file attached, the API response with an error, but on https://app.intercom.com/a/inbox/ the chat appear.Here an example of CURL:```bashcurl --location 'https://api.intercom.io/conversations' \--header 'Authorization: Bearer <admin_token>' \--header 'Content-Type: application/json' \--header 'Intercom-Version: 2.10' \--data '{    "from": {        "type": "user",        "id": "<contact_id>"    },    "subject": "Test Subject",    "attachment_urls": [        "https://picsum.photos/seed/picsum/512/512"    ]}'```The example of response:```JSON{    "type": "error.list",    "request_id": "0035jabkv5b82qmiu3cg",    "errors": [        {            "code": "server_error",            "message": "Server Error"        }    ]}``` 

1
Jacob Cox
22 days ago
C
ciprian-developerNew Participant
asked in Workspace Data Management

How can i know from which region an admin is via API

A client is using the intercom integration but we have it configured in the USA region and because of this we provide them with a link to intercom with the conversation that always redirects them to this region, the problem is that one of their administrators has their account in Australia so the URL redirection is not valid, my question is how can we know when an admin is from one region or another and how is it possible that even managing the data in the USA region, they can have this same data in the AU region

1
Jacob Cox
23 days ago
H
Hugo AlvaresConnector
asked in Mobile SDKs

[React Native - iOS] Bug report: opening a deep link from within a conversation doesn't close the modal

Current behavior:When tapping a deep link from within a conversation inside of the Intercom messenger, the modal is not closed, but the navigation is still happening in the background. Expected behavior:When tapping a deep link from within a conversation inside of the Intercom messenger, the Intercom modal should close, and the app should handle the navigation. Notes:This issue was not happening on version 5.1.2.It’s affecting only iOS.Tested on the following versions:https://github.com/intercom/intercom-react-native/releases/tag/5.3.1https://github.com/intercom/intercom-react-native/releases/tag/6.1.0

4
R
27 days ago
J
Johan ONew Participant
asked in API & Webhooks

How do I trigger events on company level

Hi, I'm a little new to intercom but would like to work wtih it in a very technical automated way. We would like to be able to insert events that happen on the company level, and then trigger some emails / notifications to specific types of users (eg has ADMIN label) based on that event happening.  So for example:  Company onboards in our own system with a number of usersWe create the company entity in intercomWe create the user entities in intercom and associate them with the companyWe throw an event to intercom that the company "has_been_onboarded"Intercom rules pick up the event and send emails only to ADMIN users that welcomes them to our service So here the event is on the company level, but it should trigger an email to specific types of users within the company. Is this possible? A few quick tips & pointers would be really appreciated! /Johan

3
Lucía
28 days ago
H
habraham_martellotech.comNew Participant
asked in API & Webhooks

What is the expected format to pass request body while calling https://api.intercom.io/contacts

I am trying to fetch 150  contacts per page while calling  https://api.intercom.io/contacts.but on trying to do so , i am getting the following error {"type":"error.list","request_id":"0069rm2ubh0lgdfr7kg0","errors":[{"code":"invalid_document","message":"either_email_or_user_id_present validation failed"}]} attaching the REST API INTEGRTION code below: ( implemented using Salesforce Apex) String endpoint=’ https://api.intercom.io/contacts’HttpRequest request = new HttpRequest(); request.setEndpoint(endpoint); request.setMethod('GET'); request.setHeader('Authorization', 'Bearer ' + INTERCOM_API_TOKEN); request.setHeader('Accept', 'application/json'); request.setHeader('Content-Type','application/Json');       Integer perPage = 150;  String json= '{'+                        ' "per_page":'+perPage +   '}';   system.debug(json); request.setBody(json); Could you kindly share your thoughts on how to handle this error . Any input is highly appreciated . Thank you 

2
H
29 days ago
T
tientien255New Participant
asked in Mobile SDKs

iOS sdk crash on ios 14.6

When I integrate intercom sdk 15.0.1 or higher, my application will crash immediately upon launch without calling any command from intercom.From SDK version 15.0.0 and earlier, the problem does not occur.Crash log image as attached file.Hope everybody help please 

1
Jacob Cox
30 days ago
E
ErwanNew Participant
asked in Mobile SDKs

No callback found

Hello,I am using the React Native SDK.Since the last upgrades (from 4 to 6), I get this type of error when calling Intercom.sendTokenToIntercom in JS side. WARN [Error: Error in sendTokenToIntercom] ERROR Invariant Violation: No callback found with cbID 31610 and callID 15805 for IntercomModule.sendTokenToIntercom - most likely the callback was already invoked. Args: '[true]', js engine: hermesI did : - Full cleaning of cache (node_modules, xcode...etc)- downgrading from 4 to 6.0.1.No success.I don’t know if it comes after upgrades of another packages.But the rest works well (messenger...etc). Except this call.If you have any idea?​​​​​​​Thank you ! React Native 0.72.5Xcode 15iOS 17

3
Jacob Cox
30 days ago
J
Joshua StroblNew Participant
asked in Mobile SDKs

Fatal error with Android SDK: java.lang.NullPointerException: ConversationHeaderV2

I am getting a crash when using the Android SDK via a Flutter-based application. This crash is occurring on a Pixel 8 running Android 14.intercom_flutter 8.1.1 This uses Android SDK 15.6.3 Also tested against intercom 8.0.9, which uses SDK 16.5.1 Built using minSdkVersion 21, compileSdkVersion being Flutter’s compile SDK version.  Java compatibility set to JavaVersion.VERSION_1_8This crash occurs when clicking to access recent messages.E/AndroidRuntime(32192): java.lang.NullPointerException: Parameter specified as non-null is null: method io.intercom.android.sdk.m5.conversation.states.ConversationHeaderV2.<init>, parameter subtitleE/AndroidRuntime(32192):     at io.intercom.android.sdk.m5.conversation.states.ConversationHeaderV2.<init>(Unknown Source:8)E/AndroidRuntime(32192):     at io.intercom.android.sdk.m5.conversation.reducers.HeaderReducerKt.reduceHeaderV2(HeaderReducer.kt:48)E/AndroidRuntime(32192):     at io.intercom.android.sdk.m5.conversation.reducers.Conversatio

3
J
1 month ago
Brent
Super User
BrentExpert User
asked in Settings, Security & Permissions

Tips and tricks for changing brand / company name

Hey all! We are about to change our company name and branding and I’m going to be looking into what needs to happen in intercom. There will be changes to URL’s and email addresses etc, as well as branding the messenger etc, but in the hope that I make this as smooth as possible for our customers, I was wondering if anyone has been through this process and if there is any advice, gotchas, must do’s that you experienced?

2
Brent
Super User
1 month ago
D
david meakinActive User
asked in Post-Event Q&A

Multiple participant CSAT

Hi we have just implemented CSAT ratings and are doing surprisingly well from the customers who have rated us, however it doesn’t tell us the whole picture. Are you able to tell me whether it is possible to add CSAT to the creator of a message or ticket when there are multiple participants. I don’t want it sent to all participants just to the creator of the message. We often get messages with multiple people are CC’d into the conversation on first contact.If this cant be achieved currently are there any plans to include this?

1
aykut.aydin
1 month ago
C
Carlos062New Participant
asked in Apps & Integrations

Call URL endpoint when button is pressed

Hi there! I am building an app to be used in Inbox using Glitch. In this app I need two buttons:   - One to call my endpoint API address.  - Another button to call my another endpoint API address.Obs: I don't want to open a link when button is pressedHow could I build this?

1
E
1 month ago
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prabh_aircallNew Participant
asked in Apps & Integrations

Oauth cancel button redirects back to last page, can a redirect url be set to handle it?

How to handle Cancel button redirection as it is automatically redirecting back to the last page? 

2
A
1 month ago
J
JenkinsNew Participant
asked in Apps & Integrations

Why intercom is not accessible on mac os big sur?

Mac os big sur 11.7 Safar can not reach the app.intercom

4
mateusz.leszkiewicz
1 month ago
T
TJ B12Connector
asked in Apps & Integrations

Create Hubspot Ticket from Intercom

Hello,I’m looking for any possible ways we might be able to create a Hubspot Ticket from within Intercom.Our use case is this: our Support Team directly supports our customers via chat and email in Intercom. If an issue is identified that requires Engineering help, we create a Ticket in Hubspot for Engineering to pick up.I’m looking for solution so that our Support Reps don’t have to keep a tab open in Hubspot to manually create tickets.Any possible ways to do this?

3
T
1 month ago
A
AxelNew Participant
asked in Mobile SDKs

Expo 50 With Official Plugin Realtime Chat Not Working

Hi there,I've just installed the latest version of the Expo plugin (6.8.1). Everything is mostly working, but there are some issues. I've noticed problems with push notifications, and I'm unsure if they are related to the following:1. We're unable to retrieve the unread message count correctly. The listener isn't working, and even when the app is open, new messages aren't being fetched.2. In chat, replies from an "agent" aren't showing up in real-time. To see new messages, we have to close and reopen the conversation, which disrupts the chat experience.Any advice on these issues would be appreciated.Thank you

5
R
1 month ago
D
David SrunConnector
asked in Mobile SDKs

Using intercom with Expo

Hi IntercomI installed @intercom/intercom-react-native with my expo sdk, working on iOS.I used expo prebuild to be able to add intercom following the installation instruction provided for iOS, and it’s working correctly using iOS simulator or a dev environment.But when we distributed the release using Testflight, the app crash while initializing Intercom. It is not happening when we deactivate intercom.Please find below my settings : Package.json{ "dependencies": { "@expo/webpack-config": "^0.17.2", "@gorhom/bottom-sheet": "^4", "@hookform/resolvers": "^2.9.10", "@intercom/intercom-react-native": "^5.1.0", "@notifee/react-native": "^7.8.0", "@react-native-async-storage/async-storage": "^1.17.11", "@react-native-community/datetimepicker": "6.5.2", "@react-native-firebase/app": "18.0.0", "@react-native-firebase/messaging": "18.0.0", "@react-navigation/material-bottom-tabs": "^6.2.15", "@react-navigation/native": "^6.1.1", "@react-navigation/native-sta

6
S
1 month ago
P
PraveenNew Participant
asked in API & Webhooks

Delete Contact API not working

i am trying to delete contact with API and it keeps giving me error "errors":[{"code":"not_found","message":"User Not Found"}] , i double checked about the id i am passing and it is correct. i also check for this error code but didn't find anything in the documentation

4
Jacob Cox
1 month ago
U
User1739Connector
asked in Apps & Integrations

Posting customer feedback onto a Slack channel

I have tried to find the answer to no avail, and haven’t quite figured out how to get this done with Zapier.  I’d like to have a way to post specific customer feedback onto a Slack channel. I tried the workflow by making a tag that triggers the message being posted to Slack, but I’d also want to have some more information (i.e. customer email or another identificator). I then went to Zapier to see if I could get a better quality message from there, but was not able to figure it out.  Is there anyone who has experience sharing specific customer messages onto Slack with some customer information? Thanks in advance!

1
Jacob Cox
1 month ago
M
Mariusz SaramakNew Participant
asked in Mobile SDKs

[Android] Crash from LifecycleTracker#handleExtras method from version 15.1.3

I updated in my application the sdk from version 15.0.0 to the newest version 15.7.0 and I notice that I’m getting crash when I open my application by deep link and then by pressing back button. The crash: I notice that the handleExtras method was added in version 15.1.3  and there is bug:  activity.getIntent() can return null and than it throw NPE Please add null checking to avoid crashing users applications:Intent intent = activity.getIntent();if (intent == null){ return;}String instanceId = intent.getStringExtra(.... 

2
Jacob Cox
1 month ago
V
Venkat NarasimhanNew Participant
asked in Apps & Integrations

Intercom API - Search ticket by custom attribute

Hi. I am integrating the Intercom API in our application. Currently, I am unable to figure out how to perform a search for tickets with a specific custom attribute. As an example, we have created a custom attribute “Paying customer” based on whose value i need to filter and retrieve the tickets using the API search. Kindly advise on how best to proceed. Please see attached screenshot for further reference. 

1
Jacob Cox
1 month ago
K
kennedy.gusNew Participant
asked in Apps & Integrations

Outbound call using Intercom Phone

Is it possible to make an outbound phone call to a contact from the ‘view contact’ page? Seems an odd feature to be missing, as currently it seems you can only call a customer if they’ve first messaged you?See the screen below - I feel there should be a ‘call’ button here somewhere?  

1
Jacob Cox
1 month ago
V
victim manNew Participant
asked in Settings, Security & Permissions

ender email address

Hello team,Could you tell me which permission is necessary in a custom role  to an invited user in an organisation to access sender email address while he can add/archive/edit a custom email addresses? Let me also share the screenshot of it for the clear preview of it. 

1
Jacob Cox
1 month ago
M
Michael MollathNew Participant
asked in API & Webhooks

Intercom('showArticle', articleId) is not working for mew

The JS API call is not working for me → Intercom('showArticle', articleId) I am using some othe JSAPI calls on the same page which are wirking.Are there any known issues?  

6
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1 month ago
E
Erik Jon DunwellNew Participant
asked in Intercom Community

Desperate for help getting phone system, SMS, email, and fax systems up and running at 100%....

Hello, please understand that I have a few big issues on hand here, so I will explain a couple items first, then you can reply, then I am normally prompt to reply back.  I am a small human rescue nonprofit.  My VOIP/fax/SMS provider went totally out of business 2 days ago; not one bit of notice.  Everyone tells me to go with Intercom all the way, but honestly, until today, I had never looked at a portal that has as many options as you.  Which is great, I am not complaining. Is there a kind person, community leader that would help me get these various service on board today, ASAP?  I cannot operate with no forms of communication available to my clients.  HIPAA compliancy is a huge thing and if my total communications package is doomed, then I have 48 hours to bring up an entirely new system - thanks to the many federal communications guidelines that are imposed on nonprofits like me.Let me explain also that I am hearing impaired, so I am allowed to post a public email so people on this

1
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1 month ago
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