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1923 Topics
J
John YbarraNew Participant
asked in Apps & Integrations
Userfeed Contact

Does anyone know how to contact Userfeed? With Bump no longer supported nor present in the available apps, we are trying to stop payment. Would like to avoid going through our bank to stop payment, but have been unable to reach anyone at Userfeed directly. Any help would be great! 

191
Emilygav
Intercom Team
19 days ago
F
fairtaxfreeNew Participant
asked in Intercom Mobile App
Intercom.client().getUnreadConversationCount() does not increment with new messages

Hello,I am experiencing an issue with the Intercom integration on Android. When I receive a message, the method "Intercom.client().getUnreadConversationCount()" does not reflect the new messages. For this function to work correctly, I need to restart the Android application.Do you have any suggestions for resolving this issue?

231
Emilygav
Intercom Team
19 days ago
Y
Yengeç DestekNew Participant
asked in Apps & Integrations
Intercom CDN Whitelisting Issue

I have already started a conversation through app but the solution offered is not a solution at all.Since we started using Intercom, we run all our support operations both for customers and potential users via Intercom conversations.Now many of our users are complaining that they cannot reach us out via support button and when we connect to their device and check the Intercom CDNs are banned by their modem. The affected user count increases day by day and our support team spends extra effort and time just to try to make it whitelisted, so instead of focusing the real problem Intercom now causes a time loss to fix the support button. Even our reputation is damaged because people need help about an issue but they cannot get to us effortlessly.This screenshot is taken from one of our customers’ device, they don’t use any adblocker but their modem does not allow to open the script because of safety issues: Sorry, but its unacceptable for you to tell us “tell your customers to whitelist Int

131
Emilygav
Intercom Team
19 days ago
A
AkmaralNew Participant
asked in Mobile SDKs
Intercom Push Notifications Not Working with Manual Handling on iOS (SDK 18.1.0)

Hi!I’ve encountered an issue with configuring push notifications in Intercom on iOS.I’m using the latest Intercom SDK (18.1.0). According to the documentation, I’ve added IntercomAutoIntegratePushNotifications with the value NO in Info.plist and am manually handling push notifications in the userNotificationCenter(_:didReceive:withCompletionHandler:) method as instructed: func userNotificationCenter(_ center: UNUserNotificationCenter, didReceive response: UNNotificationResponse, withCompletionHandler completionHandler: @escaping () -> Void) { let userInfo = response.notification.request.content.userInfo if Intercom.isIntercomPushNotification(userInfo) { Intercom.handlePushNotification(userInfo) } completionHandler(.noData)}However, Intercom notifications are not being handled correctly - it seems like the Intercom.handlePushNotification(_:) function is not being triggered at all. Has anyone faced a similar issue with manually handling push notifications on iOS? I’

331
Emilygav
Intercom Team
19 days ago
A
Aaron ByromNew Participant
asked in API & Webhooks
Image upload with Rest API

Hey there, I’m finding it difficult to understand the rest API docs around file uploads. I would love to have a user fill out a form, and attach an image, and this would be submitted by the API to create a ticket. I see that the “File” type is supported in the tickets, however I’m finding difficulty in figuring out what Intercom wants as a file.  Is there any more documentation that you could point me towards? Or could you provide a quick example of what an image upload would look like with the API?  Thanks, Aaron. 

7947
O
19 days ago
C
CuraNew Participant
posted in Mobile SDKs
Issue in Latest Andorid SDK for Workflows, Workflows not updating in Messenger

Starting Android intercom SDK 15.10.2 and even in Latest 15.10.3 and 15.11.0, In Andorid messenger if a Workflow has been already triggered, it always remain there, No other Workflows get triggered afterwards.Eg. If Workflow-1 is trigger, then Workflow-2 is never triggered, even for the Rules of Workflow-2, We always see Workflow-1.This was fine until 15.10.1.  Kindly resolve this ASAP.

250
C
19 days ago
D
Daniel DavisNew Participant
posted in Workspace Data Management
Handling Data Duplication & Overwrite Issues: Best Practices and Solutions

We've encountered an issue where some companies are appearing with 4x the expected records and certain users with up to 12x. After investigating, we discovered that our system was assigning different userIDs to the same email addresses and, in some cases, associating the same company name with multiple companyIDs. Additionally, we found instances where data was being overwritten, causing users' names to change mid-chat.I noticed there are options to either delete or archive companies, but I'm unsure which approach would be best in this situation. Has anyone experienced something similar or have recommendations and best practices for handling this kind of data duplication or conflict?

101
mateusz.leszkiewicz
Intercom Team
20 days ago
M
MuneebNew Participant
asked in Mobile SDKs
Fatal Exception: java.net.MalformedURLException: no protocol

We are experiencing a few crashes with the following exception on Intercom Android SDK 15.10.13. Fatal Exception: java.net.MalformedURLException: no protocol:        at java.net.URL.<init>(URL.java:601)       at java.net.URL.<init>(URL.java:498)       at java.net.URL.<init>(URL.java:447)       at io.intercom.android.sdk.ui.preview.viewmodel.PreviewViewModel.prepareBitmap(PreviewViewModel.kt:275)       at io.intercom.android.sdk.ui.preview.viewmodel.PreviewViewModel.access$get_state$p(PreviewViewModel.kt:35)       at io.intercom.android.sdk.ui.preview.viewmodel.PreviewViewModel.access$prepareBitmap(PreviewViewModel.kt:35)       at io.intercom.android.sdk.ui.preview.viewmodel.PreviewViewModel$saveImage$1.invokeSuspend(PreviewViewModel.kt:89)       at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:33)       at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:104)       at kotlinx.coroutines.internal.LimitedDispatcher$Worker.run(

181
Jacques Reynolds
Intercom Team
20 days ago
J
John Raynold BalacanaoNew Participant
asked in Reporting
Calculation Formula

Any one can help what are the formula of these KPI?Response TimeFirst Response TimeClosed Conversation on First contactHandling Time# of Replies per active hourI’m trying to create a formula using the raw data of chat data and bit stuck trying to locate the items needed to compute these KPI.Thank you.

81
Jacques Reynolds
Intercom Team
20 days ago
J
JoanRdBOConnector
asked in Mobile SDKs
React Native iOS IntercomUnreadConversationCountDidChangeNotification, getUnreadConversationCount

React Native SDK, after first notification, subsequent messages do not trigger the `IntercomUnreadConversationCountDidChangeNotification` or update the unread conversations count. On Android, this works fine.I am getting this when I inspect further: Connection not set before response is received, failing taskTask <2DDF32F5-C689-494A-86DA-D797913F6B13>.<1> finished with error [-1005] Error Domain=NSURLErrorDomain Code=-1005 "The network connection was lost." UserInfo={NSErrorFailingURLStringKey=https://nexus-websocket-a.intercom.io/pubsub/5-u6Cx9ENZy3p6sdjM9V1iCe5wz7buKXpHc6VNBLk1HCGo5QC7Dgg_aFvSJMBYdr9mwDbTckhsvRxWmrp8fH1JAVh5VXifBJZq9Pt9?X-Nexus-Version=ios.0.17.0, NSErrorFailingURLKey=https://nexus-websocket-a.intercom.io/pubsub/5-u6Cx9ENZy3p6sdjM9V1iCe5wz7buKXpHc6VNBLk1HCGo5QC7Dgg_aFvSJMBYdr9mwDbTckhsvRxWmrp8fH1JAVh5VXifBJZq9Pt9?X-Nexus-Version=ios.0.17.0, _NSURLErrorRelatedURLSessionTaskErrorKey=(    "LocalWebSocketTask <2DDF32F5-C689-494A-86DA-D797913F6B13>.<1

968
mateusz.leszkiewicz
Intercom Team
20 days ago
P
Paul WhittallNew Participant
asked in Apps & Integrations
Access Token Invalid

Hello;Trying to do a API call on all the users but keep on getting this error:  {"type":"error.list","request_id":"0045poj8nclou5t7cb00","errors":[{"code":"unauthorized","message":"Access Token Invalid"}]}How can i revoke the invalidness of the token? Can it be re-assigned? Thanks 

181
E
Intercom Team
21 days ago
S
sadabNew Participant
asked in Apps & Integrations
Build failing with RN 0.74.5 and intercom 7.2.1

I’m getting this errro: Script '../node_modules/@react-native-community/cli-platform-android/native_modules.gradle' line: 203 * What went wrong:A problem occurred evaluating project ':app'.> Could not find method implementation() for arguments [DefaultProjectDependency{identityPath=':intercom_intercom-react-native', configuration='default'}] on object of type org.gradle.api.internal.artifacts.dsl.dependencies.DefaultDependencyHandler.  

1064
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Intercom Team
21 days ago
F
Felix EigenmannNew Participant
asked in Apps & Integrations
Link Intercom with Microsoft Dynamics

Hi everyone, I am currently trying to link Intercom to our CRM Microsoft Dynamics. Is there a way to view the Intercom Ticket data on Dynamics so all our customer data is on one page? I am trying to do it with Zapier, but I do not have good knowledge of Dynamics. Does anyone run a similar setup that I am trying to?

331
bernice
Intercom Team
22 days ago
R
robin.nguyenNew Participant
asked in API & Webhooks
Help to get delivery status of conversation

Hi there,I am trying to get the delivery status of a conversation (ex : delivery, undelivered). I tried using the retrieve a conversation API, but there isn't any field referring to delivery status.https://developers.intercom.com/docs/references/rest-api/api.intercom.io/conversations/retrieveconversationCould someone please help me with how to get delivery status via API or Webhook?Thanks.

191
bernice
Intercom Team
22 days ago
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User2306New Participant
asked in Apps & Integrations
Does Intercom's WordPress plugin capture user details?

Hello guys, hope you're well. I'm currently using intercom in our WordPress site and we are using the official plugin version 2.6.5. I'm just wondering does it automatically capture users' email and name when I'm logged in or there is a special script I need to add to my site.

552
Nur Nahid
Innovator ✨
22 days ago
U
User1424New Participant
asked in Apps & Integrations
Google page speed error suggests lazy loading the Intercom widget with a facade (Wordpress site)

Hello, we have Intercom on our WordPress site (installed via the plugin). We're getting a suggestion from Google Page Speed to lazy load the Intercom widget with a facade.Does anyone have experience with this?

14113
Nur Nahid
Innovator ✨
24 days ago
U
User281Connector
asked in Apps & Integrations
how twitter integration in intercom?

I want to connect the Twitter channel with Intercome, but we need to see how it will happenhow the massaging appearhow will it reflect on the reportcan I send or receive massaging from it or not 

3604
W
26 days ago
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User908New Participant
asked in Intercom Community
How to add a contact to 'CC' when sending an email using intercom php sdk ?

I am sending an email to a contact using intercom php sdk, i want to add one/multiple other contact(s) to 'CC' of this email. How i can do that?Also please guide me where to find these outgoing emails in intercom-dashboard ?

14485
D
27 days ago
G
giangp2901New Participant
posted in Mobile SDKs
Issue with Intercom Android SDK 15.6.1

We are experiencing a few crashes with the following exception on Intercom Android SDK 15.6.1. Can you help handle the exception gracefully? Fatal Exception: java.net.MalformedURLException: no protocol: at java.net.URL.<init>(URL.java:601) at java.net.URL.<init>(URL.java:498) at java.net.URL.<init>(URL.java:447) at io.intercom.android.sdk.ui.preview.viewmodel.PreviewViewModel.prepareBitmap(PreviewViewModel.kt:114) at io.intercom.android.sdk.ui.preview.viewmodel.PreviewViewModel.access$get_state$p(PreviewViewModel.kt:33) at io.intercom.android.sdk.ui.preview.viewmodel.PreviewViewModel.access$prepareBitmap(PreviewViewModel.kt:33) at io.intercom.android.sdk.ui.preview.viewmodel.PreviewViewModel$saveImage$1.invokeSuspend(PreviewViewModel.kt:68) at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:33) at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:108) at kotlinx.corou

1235
mateusz.leszkiewicz
Intercom Team
29 days ago
sanjeevmansotra
sanjeevmansotraNew Participant
asked in Intercom Community
How can I integrate Intercom into my existing customer support system ?

Hello community people, I introduce myself as Sanjeev Mansotra core educator and engineer. Help with my query!How can I integrate Intercom into my existing customer support system to streamline communication, automate responses, and provide personalized assistance while tracking user interactions in real-time?    

261
Nur Nahid
Innovator ✨
29 days ago
D
Innovator ✨
Denis TaranetsActive User
asked in Mobile SDKs
Mobile app. Attach file option

Hello, intercom community. It seems the messenger in the mobile app doesn't allow to attach the files inside the dialogue. I would like to provide this option to our customers. Could let me know if that's possible?

2294
M
29 days ago
A
AdnanNew Participant
asked in Mobile SDKs
Deep links on Intercom push notifications for iOS do not send the user to the correct page.

Package: @intercom/intercom-react-native: ^3.0.3 When a push notification is sent via Intercom, with a deep link, the deep link opens correct on android (it opens to the correct in-app page when the app is in the background and the notification is clicked, as well as when the app is closed and the notification is clicked). However, on iOS, if the notification is clicked while the app is closed, the notification does not send the user to the correct page, it simply sends them to the home page (the page they would have landed on if they had simply opened the app by itself). If the notification is clicked while the app is backgrounded however, it does send them to the correct page. Anyone have any idea why this behaviour might be happening? 

3604
A
30 days ago
Patrick H12
Patrick H12New Participant
asked in API & Webhooks
Any idea why my POST request to add a tag to a conversation via Zapier doesn't work?

I'm pretty new to custom API requests. I want to create a Zapier connection to send a POST request to update a conversation in Intercom to add a tag to a conversation, but I'm having issues. I suspect the issue is with the formatting of the body, but I'm not sure what I'm going wrong. I've successfully performed other GET requests, but I can't get the POST request to work.In the image below you can see I have the following:HTTP Method: POSTURL: https://api.intercom.io/conversations/CONVERSATION_ID/tagsAuthorization: Bearer TOKENAccept: application/jsonBody:{ "id": "12345", "name": "empty-bug-report", "admin_id": "123"}Any ideas where I might be getting this wrong?

423
Patrick H12
30 days ago
A
AxelNew Participant
asked in Mobile SDKs
Expo 50 With Official Plugin Realtime Chat Not Working

Hi there,I've just installed the latest version of the Expo plugin (6.8.1). Everything is mostly working, but there are some issues. I've noticed problems with push notifications, and I'm unsure if they are related to the following:1. We're unable to retrieve the unread message count correctly. The listener isn't working, and even when the app is open, new messages aren't being fetched.2. In chat, replies from an "agent" aren't showing up in real-time. To see new messages, we have to close and reopen the conversation, which disrupts the chat experience.Any advice on these issues would be appreciated.Thank you

28410
T
1 month ago
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Robin LaferneyNew Participant
asked in Apps & Integrations
Integrating Intercom with Circle.IO

We plan purchase Circle. IO for our course and community platform. We need to make sure that Intercom integrates with it before we finalize the purchase, though. Circle said it should integrate just fine, but we want to test it first. They asked me for an Intercom code snippet. Intercom bot directed me where I can find this. I shared it with Circle and they were unsuccessful with getting the snippet to work. Is there anyone at Intercom that can help me outside of the bot? Or anyone else use Circle and have had success integrating intercom?

934
T
1 month ago
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