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2039 Topics
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NitinNew Participant
asked in Mobile SDKs
Universal link keeps opening in safari from chat

In our app, when I type a link in the intercom chat (https://example.com/list), it opens in the Safari browser. However, when the same link is triggered from a notification or from another app like WhatsApp or Messages, it works fine.Based on the article about deep linking (https://developers.intercom.com/installing-intercom/ios/deep-linking/), I added the following configuration:<key>IntercomUniversalLinkDomains</key><array>    <string>example.com</string>    <string>https://example.com/help</string>    <string>https://www.example.com/help</string>    <string>https://example.com</string>    <string>https://www.example.com</string></array>Additionally, in my AppDelegate I have implemented:func application(_ application: UIApplication,                 continue userActivity: NSUserActivity,                 restorationHandler: @escaping ([UIUserActivityRestoring]?) -> Void) -> Bool {    print("breakp

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Trevor
Innovator ✨
TrevorInnovator ✨
asked in Intercom Mobile App
Intercom Mobile Messenger Case Study

Anyone have Intercom Messenger built into their app and willing to share their app name?I’m currently doing a case study, and putting together a presentation on the convenience and quality of life improvements for having Intercom Messenger natively in our apps. 

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Justin M12
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Matthew HoNew Participant
asked in API & Webhooks
Conversation API returning wrong type of conversation part

Has anyone ever seen an issue with the conversations API returning the wrong type for a conversation part? I’m working with a customer and we’re seeing an issue where sometimes the API returns conversation parts with a type = “assignment” but it should be a “comment” or a “note”. I have an example I can share if that is helpful.

1195
Nurit
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khpNew Participant
asked in Apps & Integrations
Is it possible to use Intercom's Hubspot app and Hubspot's app integration with Intercom in tandem?

My company recently switched over to Intercom and we made the decision to utilize the Data Sync by Hubspot app so we could pipe user / company data back and forth between Intercom and Hubspot. However, what I failed to realize is that we aren’t able to sync conversations and tickets in Intercom into Hubspot activities. I see that this is possible with Intercom’s Hubspot app integration. I’m wondering if it’s possible to utilize both apps in tandem, however, my main hesitation is that I see the potential to have user data duplicated. Or if a user already exists in Hubspot, do the conversations auto-sync to that contact? Any guidance on this is much appreciated.

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Tristan JurjensNew Participant
posted in Apps & Integrations
Why is there still no way to send a outbound message trough whatsapp?

Hello guys,I read a little bit trough the community and the weird thing is how many cases their are about outbounding messages in whatsapp. And i think i speak for a lot of people here and thats just a shame for such a good developed platform not be able to send a whatsapp message to the customer. And even if i wanted to start a conversation from the dashboard i could not even send a message like: Hey “Customer name”, Because variables are not supported……. And don’t let me start about that whatsapp is a PAID add-On. And then i tought maybe it’s just the UI that does not support it. And i looked at the developpers page to send a message trough API.  And it’s not available even their, how much work would it be just to add a option to send it trough whatsapp programatically WITH variables.You already have the API?You could already send a outbound Whatsapp message trough the dashboard? And now i am just stuck, because i cannot connect two partners to my whatsapp account. I cannot recieve m

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Krasto MilchevNew Participant
asked in Reporting
Has anyone figured out a way to report on SLA based on Companies?

Turns out a “Company” filter doesn’t work in any of the SLA reports. Leaving you with no way to see the team’s performance for any of your clients. Or any other company related info, such as attributes.I’m surprised a basic report is missing and was wondering if anyone has figured out a way to solve this.

301
Paul Byrne
Intercom Team
catjack
catjackNew Participant
asked in Apps & Integrations
Facing issues with API rate limits in my Intercom app—any solutions?

Looking for effective ways to optimize API usage, implement retries, or increase limits (Read More). Any best practices or solutions to handle this efficiently without hitting restrictions? Appreciate any insights!

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Emilygav
Intercom Team
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rickyEPNew Participant
asked in API & Webhooks
Problem to search multiples tickets_attributes.{id}

Hi, nice to meet you!First of all, I want to apologize if there is any misunderstanding. My native language is Spanish, and I wrote this message myself, with a review by ChatGPT.I'm here because I have a small issue with a specific functionality, specifically the /tickets/search endpoint.The main issue is that I have two types of tickets. To give you an example, one type is for delayed shipping, and the other is for requesting a shipment cancellation. In both cases, when I create the ticket, I send an extra attribute called tracking_number. Both types of tickets are created correctly with this extra parameter and the necessary data.Now, here’s the issue: when I try to search, I do it like this: As you can see, I can't find any results. However, when I search individually, I can find both tickets.  I’d like to know if this functionality is supported. I checked the documentation but couldn't find an exact example for a multiple search.Additionally, I’d also like to know if there is a way

301
Emilygav
Intercom Team
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Jean MeloNew Participant
asked in Mobile SDKs
Mobile onboarding

Hello everyone,I see that there are several possibilities for Intercom onboarding on the web. Among them is a checklist. For mobile, we basically have the carousel, which makes the experience very limited.Is there any plans to add more mobile onboarding features to Intercom or could someone recommend tools to add a better onboarding experience on mobile?Thank you.

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Emilygav
Intercom Team
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mpratticoNew Participant
asked in Apps & Integrations
React Native expo error: Error while parsing method IntercomModule.loginUnidentifiedUser:

I am using the latest expo 52 with latest intercom and I get this error when on the first screen that uses Intercom Error while parsing method IntercomModule.loginUnidentifiedUser: Methods that return promises must accept a RCTPromiseResolveBlock followed by a RCTPromiseRejectBlock. I am using the expo 52 and React Native .76 We call this in our main componentIntercom.loginUserWithUserAttributes({name: user?.first_name + ' ' + user.last_name,phone: user?.phone,email: user?.email,userId: user?.uuid,}); We set the config in our app.config.js file like this ```config.plugins.push( ["@intercom/intercom-react-native",{"appId": process.env.INTERCOM_APP_ID,"androidApiKey": process.env.INTERCOM_IOS_TOKEN,"iosApiKey": process.env.INTERCOM_ANDROID_TOKEN,"intercomRegion": "US"}]) ``` Not sure what we may be missing

691
Emilygav
Intercom Team
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Lydia GollandNew Participant
asked in Mobile SDKs
intercom-react-native and RN 0.77.0 Swift support

Hi there,The latest version of React Native, 0.77.0, migrates the iOS AppDelegate to Swift. Currently the intercom-react-native module only seems to support set up in Objective C, will this be changing soon?Many thanks, Lydia

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Emilygav
Intercom Team
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kDmNew Participant
asked in Apps & Integrations
Custom workflows - 401 Unauthorized

We are using Jira for tickets with the basic mode. In it, I created custom workflows. I made several workflows, and they were working fine, allowing tasks to be created in Jira. However, at some point, all of them stopped working and started returning a 401 Unauthorized error. Even though we completely reinstalled Jira for Tickets in Intercom yesterday. Now, none of my custom workflows are working. I found articles where people reported the same problem. Is there a solution?

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Trevor
Innovator ✨
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RaymondValentineNew Participant
asked in Intercom Community
Intercom Newbie - some general questions!

Hi everyone!I’m new to Intercom and have some questions which might come across as extremely basic.  I’m trying to send out a once off message to a select cohort, but Intercom continues to send this to people who match in the future. Is it possible to send this once only at that given time? I’m creating a series for new users who sign up. It has 7 touch points over 3 weeks. I want a user to exit the series when they make a purchase, and begin another series. The attribute is [is_customer: true]. Once this updates, I want them to exit the following engagements.  Has anyone integrated Intercom with Slack? I want to be notified in my slack channel when someone starts a conversation. Is this possible? What is an underrated feature on Intercom? (Just out of curiosity!)Thank you in advance. 

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Rotem Ben ShitritConnector
asked in Reporting
How to find how many tickets and conversations WE sent out

Hi guys, One of the things we do is to measure the number of tickets/conversations we started.What’s the best way to create a report that shows that on a weekly/monthly basis? Thank you!Ro

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Innovator ✨
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Nawfal MellahNew Participant
asked in API & Webhooks
API 401 error "token_not_found" but the access token is provided

Hello,I am using Intercom API in a GCP cloud run to do several things, especially updating a user.Sometimes it works, but sometimes I get an 401 error: “token_not_found”, and I checked multiple times with logs: I am always sending the access token and it’s the right one. “intercom_user_id” is also the right one.I also checked multiple times my server and logic, and there’s no error. It’s happening both in production and test mode.Here are some request ids where this error happened: 0003sad4ua316ingi1l0, 000an1qat9nc63bsg160, 0021017ivsn8tt93ipd0.Here is the call in python:url = f"https://api.intercom.io/contacts/{intercom_user_id}"headers = { "Authorization": f"Bearer {settings.INTERCOM_ACCESS_TOKEN}", "Intercom-Version": "2.12", "Content-Type": "application/json",}update_dict = intercom_profile.model_dump()try: response = await httpx_client.put(url=url, headers=headers, json=update_dict) if response.status_code != 200: log.info(response.json()) log.i

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Diogo Silva
Innovator ✨
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GardnerCaitlinNew Participant
asked in Customer FAQ
Resending push notification request

Hi, I need to send a request to all of the users to ask their permission to allow push notifications from my company via intercom. Please tell me in detail exactly how to send this request.Thanks!

231
Diogo Silva
Innovator ✨
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Harry GardnerNew Participant
asked in Apps & Integrations
Adding intercom conversations into hubspot

Hi everyone! 👋Our support team works in Intercom, but our sales and customer success managers use HubSpot. I’m looking for a way to ensure that Intercom conversations are added to customer records in HubSpot automatically.I’ve come across some apps in the Intercom App Store, but I’d love to hear from anyone who’s done this before. Specifically:Are there any integrations you’d recommend? Ideally something that doesn’t require dev work (but if it does, that’s ok) How well do they sync conversations between Intercom and HubSpot? Any tips or best practices to ensure the integration works smoothly?Thanks for reading, and I appreciate any advice you can share! 😊

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Patrīcija
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GloriaofcNew Participant
asked in Apps & Integrations
Is there a limit to the number of apps I can integrate with my Intercom workspace?

Hi Community, I’m looking to integrate multiple third-party apps with my Intercom workspace. Is there a limit to the number of apps I can connect? Also, are there any performance issues or best practices I should be aware of when managing multiple integrations? Thanks in advance for your help!

151
Nathan Sudds
Expert User ✨
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Richard ChamberlainNew Participant
asked in Apps & Integrations
Support for React Native new architecture

Hi,We’re looking to upgrade React Native and use the “new architecture” https://reactnative.dev/architecture/landing-pageHowever all libraries with native dependencies need to support the new architecture before this can be enabled.Is there a plan to provide a version of intercom-react-native https://github.com/intercom/intercom-react-native to support the new architecture?Richard

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Simon HerdNew Participant
asked in API & Webhooks
Include activeContentId in Articles API Response, to create direct links to help articles

Hi Intercom,We're building tools to help our team manage help center content more efficiently, but we've encountered a discrepancy that's causing some challenges.Currently, the article ID returned through the Articles API (/articles endpoint) doesn't include the activeContentId required in the Intercom app URL for editing articles. For example:API response article ID: 10515400 Required activeContentId in URL: 11181100 (e.g. https://app.intercom.com/a/apps/ej501111/knowledge-hub/all-content?activeContentId=111811--&activeContentType=article&editorMode=view)This means we can't programmatically generate direct links to the article editor in the Intercom app using the data from the API response.Request: Could you consider adding the activeContentId to the API response? This would allow us to generate accurate deep links to articles in the Intercom app editor, making it much easier for our team to quickly access and edit specific articles.Current API response:{ "id": "10515400", "ty

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MichaelSNew Participant
asked in Apps & Integrations
Start new whatsapp conversation with approved templates by trigger

I am looking for a way to automatically start new Whatsapp conversations—using approved Templates (triggered by events that are synced from the product to IC).I know that this is not possible with the current Whatsapp integration and that only 1:1 conversations can be started via the Inbox.Does anyone have any ideas on how I could implement this? Has a workaround perhaps been found?If not, an external solution would also be conceivable. I would be grateful for any advice.

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ninoNew Participant
asked in API & Webhooks
App integration in workflow

Hello everyone, i would like to know how can i solve this problem:I made a  part of my chatbot with botpress so i created an app to integrate botpress in my intercom chatbot. Nevertheless, i’m strugguling with integrating it in my workflow, this message shows. How can i make this thing work please ? 

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Johannes WallnerNew Participant
asked in Apps & Integrations
Intercom integration in angular 15

How to integrate intercom in angular 15 app ?

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lifanActive User
asked in API & Webhooks
Search ticket with ticket_id in the rest API

How can I search a ticket using the ticket_id with the rest API? It looks like we can only search with id, not ticket_id.

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Valerio ChangNew Participant
asked in Workspace Data Management
Unable to add a Teammate to a Team without Inbox Seat

We don't need a teammate (call them X) to have access to the Inbox, we just need him to belong to a team.Here are the replication steps1. Assign teammate X an Inbox seat license2. Add teammate X to the Sales team successfully3. However as soon as I remove the Inbox seat from teammate X, he disappears from the Sales team.

151
Jacques Reynolds
Intercom Team
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