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Hey everyone - just shipped TicketReel, a Canvas Kit app I built for the Intercom inbox.The idea: when an agent resolves a ticket, they add an internal note with the resolution steps, then click Generate Video in the TicketReel panel. The app turns that note into a 60-second branded AI avatar video — scripted by GPT-4o, rendered via HeyGen, captioned via Whisper — and posts the video link back to the conversation as an internal note.The video can be shared with the customer or published to your knowledge base, so the same resolution helps future customers who hit the same issue.Built with Canvas Kit + the Conversations API. Happy to answer any questions about how it works under the hood.App Store listing:https://ticketreel.chriscastle.com/   

If you're still on Drift, you've probably heard: Clari + Salesloft announced the gradual sunset of Drift in March 2026, with no hard end-of-life date confirmed. A vague timeline isn't a safety net — it's a risk. Post-acquisition, releases slowed, CSM support was eliminated for most accounts, and a 2025 data breach took the platform offline for ten days with limited communication. That's what you're migrating away from.  Why Intercom?The use case overlap is real. Intercom has evolved into a full AI-first platform that combines live chat, ticketing, and Fin AI in a unified workspace — so if your Drift setup handled both inbound leads and post-sale support, Intercom handles both natively.A few things that matter when you're comparing:Pricing: Drift's minimum entry was $2,500/month. Intercom's Essential plan starts at $29/seat/month and includes a shared inbox, Fin AI, and a help center. Integrations: Intercom offers 400+ integrations across support, analytics, and marketing. Drift's deepe

We’re migrating from Zendesk to Intercom.In our App, we have notes that preserve certain actions and any associated Zendesk tickets with URLs to that ticket, like https://{workspace}.zendesk.com/agent/tickets/12345.We’d like to record a direct URL to a ticket in the same fashion with Intercom. However, it’s not immediately apparent what that URL would look like.If I have just created an Intercom ticket via the API with id 12345, what would the URL to that ticket look like?

Hi there.Intercom chat does not load on Safari Mobile (iPhone). The window.Intercom object is not available, and the chat widget does not appear. However, the same implementation works correctly on: Chrome (desktop and mobile) Safari on macOS desktop Expected behavior Intercom should initialize and expose window.Intercom, and the chat widget should be available on all supported browsers, including iOS Safari. Intercom is integrated via GTM and it’s initialized in a React hook: Library: react-gtm-module

Hi,I’m using the Intercom Messenger SDK in a React application and I’m trying to pass contextual data onto the conversation as conversation attributes.For example, I want to set values such as:workspace_name workspace_id current_url subscription_plan item_id item_title item_urlThese values are specific to the conversation the user is starting, as a user may be in different workspaces or different parts of the application at different times, so storing this as user attributes is not appropriate because the values can change from conversation to conversation.Fin suggested updating user attributes via the SDK, but that does not solve the problem for us. We need the data attached to the conversation itself, so it can be used reliably in Workflows, Inbox, and downstream connectors.It feels like the Messenger SDK should support setting conversation attributes when opening or creating a conversation. I’d prefer not to make a separate REST API call to update the conversation after it has been

Scribe tutorial videos are very helpful for customers.  We would like to embed in Intercom using iframe.  Is this something product is considering, or may have already implemented?

Hey everyone,Small finding I wanted to share for those of you who prefer a cleaner workspace.A common complaint is that Intercom is browser-only, but there's a neat trick to make it feel like a proper desktop app, at least visually. No extra software needed. Here's how:Press Windows + R, type the following, and hit Enter: chrome --app=https://app.intercom.comIn the code snippet above and in the following snippets below, the command is shown as chrome -, but it should be chrome - - (double dash). However, the markdown editor converts this to just one dash. If you simply copy the commands everywhere, it will always be correct!This opens Intercom in a stripped-down Chrome window: no tabs, no address bar, no browser toolbar. It sits in your taskbar like any other app and feels much more focused.To be clear: this doesn't improve performance, loading times, or anything under the hood. It's purely a visual/UX improvement for those who like a dedicated window without browser distractions.Inter

I noticed a regression in conversation webhooks. The regression effects messages with embedded images.Previously, in version of API 2.14 , embedded image in a message (e.g. paste screenshot from clipboard) was send as in webhook as an embeedded `IMG` in conversation part’s body. After releasing 2.15, the behaivor of v2.14 also has changed. The embedded image(-s) are available both in `body` and `attachments`. As a result, users receive a duplicated images in replies. Is there a way to restore the previous behaivour for v2.14 and not include an embedded images in `attachments`? Example of conversation part from webhook payload (v.2.14):{ "type": "conversation_part", "id": "45209530418", "part_type": "assignment", "body": "<p class=\"no-margin\">Image test<br>​</p>\n<div class=\"intercom-container\"><img src=\"https://downloads.intercomcdn.com/i/o/l4e36xhv/2373221822/cdc43c786608e690132109617c4e/image.png?expires=1778501700&signature=2421a4a292d391e9aeb

For those of you managing multiple brands within Intercom, I'd love to hear about your approach and any lessons learned.What best practices have worked well for you when using Intercom and Fin across multiple brands? Are there specific do's and don'ts you would recommend?Intercom appears to be optimized primarily for single-brand organizations, so I'm interested in learning how others have structured their instance, content, workflows, and AI experiences to support a multi-brand environment.  As an Intercom Manager, my focus is on managing the customer experience, support operations, content, and AI performance—not on building and maintaining complex technical integrations or data connector strategies. We have dedicated teams for that. I'm particularly interested in understanding how other organizations have kept multi-brand management simple, scalable, and sustainable from an operational perspective.What has been most successful for your team? And just as importantly, what mistakes or

I was wondering if there’s a timeline or expected timeframe at least to when can we expect intercom’s MCP to expand outside the US hosted servers? 

Hey Team, Quick question: “Is it possible to create an alert via Workflows or some other means to alert via Slack when a customer rates a conversation with a teammate as poor?” e.g. CSAT Score is 3 or less.Intercom has the ability to alert Slack Channels based on other workflow triggers like no response within X minutes or an unresponsive conversation, but for us to be able to manage DSATs as they happen with a live alert via Slack or some other modality would be super beneficial to our Support Managers and leaders to help coach and improve our teams. Please let me know if any of you have any ideas on how we can institute something like this or build something like this using Intercom and Slack. Thanks again! 

Hi,I have embedded the Intercom script using Javascript. When I checked the Intercom setting configuration, everything looked good to me. But when I tried to init Intercom messager, I got an error "Invalid user_hash". Then I tried to check the user_hash value in the setting and compare it to the value in the dashboard. It's all the SAME. Why I still got this error?  

We’re trying to export Intercom data to Google BigQuery to run more advanced analytics. Right now, we can only view basic reports in Intercom, but we want to analyze conversation trends, response times, and customer behavior alongside other data in BigQuery.Ideally, we need a way to:Regularly sync Intercom conversations, user attributes, and events into BigQuery. Structure the data properly so it’s easy to query. Avoid manual exports and keep everything automated. What’s the best approach to get this data into BigQuery?

Title: How to get our redirect URI allowlisted for MCP DCR?Body:Hi team,We're integrating Intercom's MCP server into our platform, which lets customers connect their own Intercom accounts to AI agents they build with us. When attempting Dynamic Client Registration, we get:POST https://mcp.intercom.com/register{ "error": "invalid_redirect_uri", "error_description": "Redirect URI https://app.integry.io/auth/redirect/ is not in the allowlist, reach out to Intercom Customer Support if you believe we should support it"}A few questions:What's the process to request a production redirect URI be added to the allowlist? Is this handled through Customer Support, developer hub, or a partner channel? Are there review criteria or a security questionnaire we should prepare for? Can we allowlist a staging URI alongside production in the same request? As an alternative — does the MCP server accept access tokens issued by a standard Intercom OAuth app (via app.intercom.com/oauth) as bearer tokens? If

Hi everyone,since around April 17th, our Shopify Storefront MCP Data Connector ("Search shop catalog") has been completely broken. Every call returns:"Tool not found: search_shop_catalog"Background:Shopify renamed the Storefront MCP tool from search_shop_catalog to search_catalog as part of their UCP migration. The old tool is being deprecated (deadline June 15, 2026), but on some stores it has already been disabled — including ours.What I tried:1. Followed Intercom Support's recommendation: deleted the tool and re-added it. Intercom now correctly detects the new search_catalog. ✅2. But when calling it, I get a different error:"Invalid arguments: The property '#/meta' of type string did not match the following type: object [...] '#/catalog' of type string did not match the following type: object"This means: Shopify's new UCP-compliant tool expects meta and catalog as JSON objects, but Intercom serializes them as JSON strings. The result is rejected by schema validation.I tested the sam

We're experiencing an issue with iOS SDK where AI agent responses are not immediately visible in the chat interface. When a user sends a question and the agent responds right away, the message doesn't appear on screen unless the user navigates back to the dashboard and returns to the chat. This same issue previously occurred in the Android SDK but was resolved with a version update. I attached a video of it. We are using 19.4.1 swift package version.

Release Date: 25-05-2026 🐛 Bug Fixes Fixed an issue where the status bar could display the incorrect text colour.

Release Date: 14-05-2026 🚀 Enhancements Users can now send multiple images and files in a single message, with a preview of selected media in the composer. 🐛 Bug Fixes Fixed an issue where login-triggered notes may not appear when logging in mid-session. Fixed an issue where the Fin typing avatar could display the brand color as its background in the inbox. Fixed an issue where images in multi-block message bubbles could display with incorrect corner radii. Fixed an issue where isUserLoggedIn could return false despite a successful login. Fixed an issue where GIF timestamps and attributions may not align with the image width. Fixed an issue where short article URLs could open the Help Center home screen instead of the article.

Release Date: 14-05-2026 🚀 Enhancements Users can now send multiple images and files in a single message, with a preview of selected media in the composer. 🐛 Bug Fixes Fixed an issue where login-triggered notes may not appear when logging in mid-session. Fixed an issue where the Fin typing avatar could display the brand color as its background in the inbox. Fixed an issue where images in multi-block message bubbles could display with incorrect corner radii. Fixed an issue where isUserLoggedIn could return false despite a successful login. Fixed an issue where GIF timestamps and attributions may not align with the image width. Fixed an issue where short article URLs could open the Help Center home screen instead of the article.

Looks like it was some kind of cache on my other machine even though I cleaned it. Feel free to remove this since I don’t seem to have that option to remove my own post…_____________________________________ Xcode cloud is failing with this error:xcodebuild: error: Could not resolve package dependencies: checksum of downloaded artifact of binary target 'Intercom' (c4899e99e52e6ea85cd26417345071217ca9c61161e3bec44a5eacc21146f69b) does not match checksum specified by the manifest (8c63c9925605caf31f44587c098319bff7873f040d7aa64de7ca1918e52680a9) fatalError Most likely related to this: https://github.com/intercom/intercom-ios/wiki/Codesigning-Issue Any ide how to make it work again? Can't run rm command in xcode cloud  

Hello,Is it possible to create a side conversation in a ticket using the REST API?   

Hey everyone 👋, It was fantastic seeing you at the May 11 Office Hours Community Meetup. First off, apologies for the slight delay. I know I promised to drop this file within an hour of our meetup, but I decided to take a little extra time to polish it up and make a significantly better version for you all to use. During the meetup, I shared a quick video of the data framework I use, and a lot of you asked for a copy. As we discussed, a successful Intercom implementation always starts with a Data Collection Plan.  Before you flip the switch on Messenger or Fin AI, you need total internal alignment on: What specific data points you are sending to Intercom. Why your company needs to track them. What outcome each attribute will drive (e.g., routing a VIP ticket, triggering a churn-prevention Series, or giving Fin AI context to resolve a complex query). If you don't define the why and the outcome first, you end up with a cluttered workspace and missed opportunities. 📂 Template - http

I've been searching through the Intercom docs, asked Fin, and tried Claude, but I can't find a clear answer on this.I want to set up a webhook that triggers for every outbound email we send. When I try conversation.admin.replied and conversation.admin.opened it doesn't work. In an older community thread (link) someone mentions conversation.part.created as the solution, but I can't find that topic anywhere in the current webhook configuration.It has to trigger the webhook when a reply in a conversation is made, when a new conversation is made. It just has to trigger after every email that we send.What's the correct webhook topic to use for all outbound mail?

Intercom has multiple conversation-related webhooks.When a new conversation is created in the Intercom Inbox, the `conversation.*` topics are not triggered.Below the screenshots on how a new conversation is created.  Thanks for help!

Hi there,Working with the HubSpot Integration, I need to create a ‘list’ field and enter every Country in a drop-down field, so that the user does not have to manually enter this information and then this will be synced over to HubSpot. The challenge is that Intercom limit ‘People Data’ fields to 35 options, and you can’t use Conditional Fields either.So given this limitation, and the fact it has to be People Data Atrributes, has anyone else face this challenge and come up with a workaround? Is there any other way to pass the country to HubSpot from the other values in Intercom that simply cannot be mapped or used in many cases it seems?Is there anyway to pull in data from HubSpot to a Custom Data Field in People Data?It seems the sync is just Intercom to HubSpot, so I don’t believe I can do anything here with the limitations of Intercom’s People Data lists.Thanks in advance. IM.