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Hello,The latest Intercom iOS SDK version (15.0.0) has an integration of the Lottie Animation framework.  This dependency seems integrated statically.  Unfortunately if the host app also integrates Lottie, we now are flooded with following warnings from the System when running the app:  ...objc[69173]: Class _TtC6Lottie14AnimatedButton is implemented in both /Users/username/Library/Developer/CoreSimulator/Devices/BFEE2DFC-C11E-470B-B711-48A3266380E2/data/Containers/Bundle/Application/B04B0D15-DDBA-4889-BE53-1EB98904A186/HOSTAPP.app/Frameworks/Lottie.framework/Lottie (0x1055dc0b0) and /Users/username/Library/Developer/CoreSimulator/Devices/BFEE2DFC-C11E-470B-B711-48A3266380E2/data/Containers/Bundle/Application/B04B0D15-DDBA-4889-BE53-1EB98904A186/HOSTAPP.app/Frameworks/Intercom.framework/Intercom (0x104d407e0). One of the two will be used. Which one is undefined. ...(One of each for each Lottie class)It is too risky for us to go to production with the version 15.0.0 of the Intercom SDK

How can I combine skype with intercom ?

Hi there!I’m looking to only have a helpdesk site. I do not wish to have the chat box on my main site. is this possible? Does Intercom offer a solution, like a forum, where members can suggest and upvote feature suggestions?ThanksAlex

We have a website that is hosted on Wix. Wix is not directly integrated with Intercom. We do have a login function on our app, but we really do not use it frequently, and our customer’s do not either. We have people email and message us, but I am trying to turn those into users through the click of a button. I am mainly trying to do this to merge all of the duplicate conversations into a single person that would constantly contact us without manually typing in the information and creating a user. Has anyone found a way to do this?

I set up a webhook when a conversation is assigned to an admin (conversation.admin.assigned). It works fine and is triggered correctly when the assignment is done manually, but it is not triggered at all when it is done through inbox rules. Is this expected?

Hi, Im currently collecting customer satisfaction by querying all the individual conversations and making the calculation myself. It would be nice if there was direct access to pull the customer satisfaction report, but besides that the issue with pulling individual conversations is that if a users account is deleted their conversation is too, preventing me from getting perfectly accurate results. The question is, whats the best way for me to pull customer satisfaction then if i cant rely on pulling individual conversations? 

iOS SDK version 16.5.5Crash on startup with the message:NSInvalidArgumentException +[ICMBridge startMonitoringCrashes]: unrecognized selector sent to class 0x10748b618We’re unable to reproduce this issue, but we see in Crashlytics that 2% of our users experience this issue.

My users are reporting that is not possible to send photos. I tried giving all permissions, but still not work. I saw this response:But my question is if Cordova is no longer supported by Intercom. Or how to enable that photopicker in Cordova SDK 

App is crashing on startup with the following error: [ICMBridge startMonitoringCrashes]: unrecognized selector sent to class 0x104edb618I’ve tried, reseting cache etc, it fails even on clean CI builds.RN intercom version: 6.4.0 (latest)I tried manually upgrading the iOS sdk (on the rn podspec) to 16.5.5 but same result.If I downgrade to latest 5.x it works, and no logs are output as expected, so seems to be that Intercom is now using sentry, but it conflicts with the version we use.Please provide the Sentry version used, atleast as a quick fix, or make it a dependency of the native iOS podspec objc[56543]: Class SentrySwiftAsyncIntegration is implemented in both /private/var/containers/Bundle/Application/85C2B49D-90F0-4323-B115-A5533DE1419F/[Redacted].app/Frameworks/Intercom.framework/Intercom (0x104ed7de0) and /private/var/containers/Bundle/Application/85C2B49D-90F0-4323-B115-A5533DE1419F/[Redacted].app/[Redacted] (0x101b45590). One of the two will be used. Which one is undefined.objc

We have an integration that posts private notes. After migrating to the new inbox, the markdown isn't formatting. Does Intercom plan to support markdown, or do we need to switch to HTML?

Hi everyone, since SPM loads a full mirror of the repository it needs to fetch ~1.5GB of data before a build can start. On a developer machine I don't care to much about that. A lot of it is cached, so its not like I have to pull the repo every time.​BUT:​The loading of the Intercom SDK SPM on our CI takes a very long time, since it needs to pull a fresh repo mirror everytime it runs. By far the most time of any of our packages which we load. And since we pay per minute this really increases our costs. Other SDKs like Stripe (https://github.com/stripe/stripe-ios-spm and Klarna (https://github.com/klarna/klarna-mobile-sdk-spm have created lightweight mirrors of the SDK that just contain the Sources and Binaries in tagged releases. Would this be a something you could consider?​This would save us a lot of time and money during our CI runtime.

Hi! I’ve been trying to use a GET method in a custom action to bring in values in the Intercom People object for an attribute from a Salesforce custom object but can’t seem to find documentation on this. Is there any documentation that I might explore to make this work?Thanks for the help!

Hi!We’ve started seeing crashed on the Intercom version 15.4.0 on an Android 14 device (SM-S918B). We’re updating to the latest 15.5.0 version of the Intercom SDK, but it’s release notes don’t mention if this is fixed there or not.I’m attaching the exception’s stacktrace below, please let me know if you need any additional information. java.lang.IllegalArgumentException: Targeting U+ (version 34 and above) disallows creating or retrieving a PendingIntent with FLAG_MUTABLE, an implicit Intent within and without FLAG_NO_CREATE and FLAG_ALLOW_UNSAFE_IMPLICIT_INTENT for security reasons. To retrieve an already existing PendingIntent, use FLAG_NO_CREATE, however, to create a new PendingIntent with an implicit Intent use FLAG_IMMUTABLE. at android.os.Parcel.createExceptionOrNull(Parcel.java:3073) at android.os.Parcel.createException(Parcel.java:3053) at android.os.Parcel.readException(Parcel.java:3036) at android.os.Parcel.readException(Parcel.java:2978) at android.app.IActivi

Using latest version of sdk 15.6.0, there is a crash by clicking on the new button Take a photo in the message redaction.The device is on Android 14, here is the stack trace. Fatal Exception: java.lang.SecurityException: Permission Denial: starting Intent { act=android.media.action.IMAGE_CAPTURE flg=0x3 cmp=com.google.android.GoogleCamera/com.android.camera.activity.CaptureActivity clip={text/uri-list hasLabel(0) {U(content)}} (has extras) } from ProcessRecord{31fdd92 30802:com.kiplin.app.staging/u0a483} (pid=30802, uid=10483) with revoked permission android.permission.CAMERA at android.os.Parcel.createExceptionOrNull(Parcel.java:3057) at android.os.Parcel.createException(Parcel.java:3041) at android.os.Parcel.readException(Parcel.java:3024) at android.os.Parcel.readException(Parcel.java:2966) at android.app.IActivityTaskManager$Stub$Proxy.startActivity(IActivityTaskManager.java:2086) at android.app.Instrumentation.execStartActivity(Instrumentation.j

Hello, is the only current way of initializing Intercom still through the native codes of both Android and IOS?If so, how would you suggest retrieving the API Keys for them? We currently use AWS Secrets Manager but I’m not exactly sure how to retrieve it inside the native codes of Android and IOS or if that would even work.Having another way of initializing Intercom would be great, if not, how would you suggest doing that? Is there a recommended way from the Intercom team?Exposing the API Keys and APP ID doesn’t seem like a good idea

As an example, I want to search for all tickets which have the text “high priority” in the title (The words must appear together in the title)I am unable to figure out how to do this.

Hello,I’ve been successfully using the Intercom API to tag multiple contacts at once using the /tags endpoint. However, I’m now facing a challenge: I need to remove tags from multiple contacts, but I can’t find a straightforward solution in the documentation.Here’s the snippet I’ve been using to tag contacts:const resp = await fetch( `https://api.intercom.io/tags`, { method: 'POST', headers: { 'Content-Type': 'application/json', 'Intercom-Version': '2.10', Authorization: 'Bearer <YOUR_TOKEN_HERE>' }, body: JSON.stringify({name: 'test', users: [{ id: 'userId1' }, { id: 'userId2' }] }) } );https://developers.intercom.com/docs/references/rest-api/api.intercom.io/Tags/createTag/  Now, I’d like to perform the reverse operation: remove tags from multiple contacts. Is there an equivalent endpoint for this task? I’ve checked the documentation, but it seems that the /contacts/{contact_id}/tags endpoint is not suitable for bulk removal due

Asking on behalf of the user 👉 “One question for my team, we use a workflow-based bot to engage with users when they go to our page; We wanted to be able to have the bot respond to unresponsive customers who drop off the automation rather than just closing out the ticket, specifically if they haven't hit the point where they have responded or our team hasn't stepped in, and has only responded to quick replies. Ideally, we want it where that users can be followed up with automatically if they haven't left that quick reply stage.”

Hi Team! One of our integrations, Dashworks, (app_package_code dash-bdz0) got uninstalled from the app store for the whole organization and we’re unable to find sufficient logs to investigate how or why this happened. We are the developer of this integration as well. Can you help us investigate into this issue?

Some of our users are facing this crash in DocumentPreview.OS version: android8.0.0devices_otherModel:Galaxy A5(2017)I think its reasonable to expect some error handling instead of crash, so user knows that file is not supported or is corrupted.

Intercom(‘trackEvent’, ‘myevent’).on(‘fired’, function () {  // The event has fired.}).on(‘unscheduled’, function () {  // The event rules met but unable to fire based on schedule.});See example above: Is there a way to track an event not firing based on not being scheduled but meeting the rules? (meeting rules but not in schedule to be fired)The reason being that I’m working with javascript where there would need to be default behavior if the Intercom banner doesn’t show.intercom banner → close banner → redirect to url (no banner) → redirect to url

I’m trying to create a conversation with https://api.intercom.io/conversations REQUST BODY:{    "from": {        "type": "contact",        "user_id": "123456789"    },    "body": "Hello"},HEADER PARAMETERS:Intercom-Version: 2.10Authorization: Bearer <access_token> RESPONSE:{    "type": "error.list",    "request_id": "0002sf5fchfdlt2eus20",    "errors": [        {            "code": "not_found",            "message": "User Not Found"        }    ]} Could I be missing something? 

Can I tell Intercom to stop syncing Leads to Salesforce and only sync Contacts? Context is we have a SFDC integration with Calendly. We have Leads being submitted through Calendly then following to SFDC and assigning the applicable Lead Owner. The issue is that Intercom data will override the Calendly > SFDC data and will change the Lead Owner.

Hello Intercom Community,I am currently designing an ETL job to ingest daily customer conversation data from Intercom and have a specific question regarding the merging of lead and user profiles, as documented here: Merge Lead and User Profiles.When a lead profile is merged with a user profile and the lead's conversations are transferred to the user's profile, how is this process implemented in the background regarding the conversation_id and the intercom_id of the transferred conversation? Specifically, are the conversations from the lead profile:Copied as new conversations with new conversation IDs [conversation_id], but now associated with the user's Intercom ID [intercom_id]? Or is the existing conversation (originally under the lead's profile) simply updated to reflect the user's Intercom ID [intercom_id], retaining the original conversation ID [conversation_id]?Understanding this process is important for my ETL design. If conversations are copied as new with new conversation IDs

Our app uses intercom Andorid sdk and intercom Android sdk uses setDomStorageEnabled(true) that is reported as a security concern for our app.The DOM storage control is set to true, which allows the application to store page elements that could include user sensitive information. Setting the DOM Storage value to false will prevents local storage from being used. The setDomStorageEnabled flag found to be TRUE in the following class io.intercom.android.sdk.sheets.SheetWebViewPresenter We are using the version 12.3.0 of Android sdk in our app, could you please let us know if this behavior has changed in any of the recent versions of the sdk or if setDOMStorage is still enabled  in intercom sdk what kind of data is stored in local storage?