Popular Topics

Is it possible to make an outbound phone call to a contact from the ‘view contact’ page? Seems an odd feature to be missing, as currently it seems you can only call a customer if they’ve first messaged you?See the screen below - I feel there should be a ‘call’ button here somewhere?  

The JS API call is not working for me → Intercom('showArticle', articleId) I am using some othe JSAPI calls on the same page which are wirking.Are there any known issues?  

Hello, please understand that I have a few big issues on hand here, so I will explain a couple items first, then you can reply, then I am normally prompt to reply back.  I am a small human rescue nonprofit.  My VOIP/fax/SMS provider went totally out of business 2 days ago; not one bit of notice.  Everyone tells me to go with Intercom all the way, but honestly, until today, I had never looked at a portal that has as many options as you.  Which is great, I am not complaining. Is there a kind person, community leader that would help me get these various service on board today, ASAP?  I cannot operate with no forms of communication available to my clients.  HIPAA compliancy is a huge thing and if my total communications package is doomed, then I have 48 hours to bring up an entirely new system - thanks to the many federal communications guidelines that are imposed on nonprofits like me.Let me explain also that I am hearing impaired, so I am allowed to post a public email so people on this

Hi there, as we try to integrate 3CX to Intercom, but the 3CX can perform only GET requests. Can somebody suggest how can this be done. The request that that 3CX can initiate is in https://api.com/search?number=[number], then it can map the response fields and purse the data. Any idea is appreciatedThanks in advance 

Has anyone here has integrated Intercom with Parative?my company is looking into it but before moving forward I wanted to ask here if anyone has used it and if you can share what added values you got out of it? 

Hi there,I am trying to leverage the messages endpoint (https://api.intercom.io/messages and send an email using Intercom, with the template 'plain'. However, it seems like the 'message_type' body parameter is not working, since I send it and it generates an in-app message instead of an email. Here is the body of my request:{ "message_type": "email", "subject": "Hey", "body": "test", "template": "plain", "from": { "type": "user", "id": "63db09ccde07bab99d849eb0" }, "to": { "type": "user", "id": "630e7f6692c1ab99a7ef98af" } }And here is the response I am getting:{ "type": "user_message", "id": "1585218670", "created_at": 1675374629, "subject": "Hey", "body": "test"

I'm using Intercom Android SDK And when I'm using the old version, like 12.5.3 I'm able to displayHelpCenter page with the Messenger launcher button in bottom right But when I upgrade to newer version, not sure which version exactlyex : newest version 15.6.3 I call displayHelpCenter and setLauncherVisibility VISIBLE with the same code The launcher icon cannot show above the Help Center home screen (It seems like displayed below the Help Center activity page) In old version 12.5.3 my old code : Intercom.client().displayHelpCenter()Intercom.client().setLauncherVisibility(Intercom.Visibility.VISIBLE)After upgrade to version 15.6.3 my code : Intercom.client().present(IntercomSpace.HelpCenter)Intercom.client().setLauncherVisibility(Intercom.Visibility.VISIBLE)Is it possible to display launcher icon above the Help Center activity page?

It looks like Intercom currently only supports the legacy Firebase Cloud Messaging service which is depreciated and will stop working on 6/20/2024 https://firebase.google.com/docs/cloud-messaging/migrate-v1. When will Intercom be updated to use the Firebase Cloud Messaging HTTP v1 API?

Hello Dear Intercom-Support-Team, as of recently we noticed a strange behavior in our application and it is no longer possible to start a conversation programmatically from our application. The server returns 400 http error on request.We have not changed anything in the intercom settings (I have asked the entire support team) SDK Keys are not expired or so, and have been never changed. Other functions of Intercom Messenger are not affected.Could You please help here, as we use this functionality to provide our customers the possibility to send us Device Logs.Mobile Platforms affected: iOS, Android (both native Apps)Intercom SDK Version: 15.5.0 (also tested with 15.6.2 the same behaviour) POST https://jabaugui-android.mobile-messenger.intercom.com/messenger/mobile/conversationsRequest:{  "body" : "App: lexoffice Android, Version 267 ….",  "from" : {    "id" : "{id here}",    "type" : "user"  },  "app_id" : "{app id here}",  "hmac" : "{hmac string here}",  "user" : {    "email" : "{my em

I’m using Android SDK version 14.0.0 and I got this crash in intercom.Inconsistency detected. Invalid view holder adapter positionPartViewHolderCompose{5687a3 position=24 id=-1, oldPos=23, pLpos:23 scrap [attachedScrap] tmpDetached no parent} androidx.recyclerview.widget.RecyclerView{acb0621 VFED..... ......I. 0,109-720,762 #7f0a0212 app:id/conversation_list}, adapter:io.intercom.android.sdk.conversation.ConversationPartAdapter@1f9fbdb, layout:androidx.recyclerview.widget.LinearLayoutManager@88f2678, context:io.intercom.android.sdk.activities.IntercomConversationActivity@4ee8fa7androidx.recyclerview.widget.RecyclerView$Recycler in validateViewHolderForOffsetPosition at line 6156androidx.recyclerview.widget.RecyclerView$Recycler in tryGetViewHolderForPositionByDeadline at line 6339androidx.recyclerview.widget.RecyclerView$Recycler in getViewForPosition at line 6300androidx.recyclerview.widget.RecyclerView$Recycler in getViewForPosition at line 6296androidx.recyclerview.widget.LinearLayo

Hello,The latest Intercom iOS SDK version (15.0.0) has an integration of the Lottie Animation framework.  This dependency seems integrated statically.  Unfortunately if the host app also integrates Lottie, we now are flooded with following warnings from the System when running the app:  ...objc[69173]: Class _TtC6Lottie14AnimatedButton is implemented in both /Users/username/Library/Developer/CoreSimulator/Devices/BFEE2DFC-C11E-470B-B711-48A3266380E2/data/Containers/Bundle/Application/B04B0D15-DDBA-4889-BE53-1EB98904A186/HOSTAPP.app/Frameworks/Lottie.framework/Lottie (0x1055dc0b0) and /Users/username/Library/Developer/CoreSimulator/Devices/BFEE2DFC-C11E-470B-B711-48A3266380E2/data/Containers/Bundle/Application/B04B0D15-DDBA-4889-BE53-1EB98904A186/HOSTAPP.app/Frameworks/Intercom.framework/Intercom (0x104d407e0). One of the two will be used. Which one is undefined. ...(One of each for each Lottie class)It is too risky for us to go to production with the version 15.0.0 of the Intercom SDK

How can I combine skype with intercom ?

Hi there!I’m looking to only have a helpdesk site. I do not wish to have the chat box on my main site. is this possible? Does Intercom offer a solution, like a forum, where members can suggest and upvote feature suggestions?ThanksAlex

We have a website that is hosted on Wix. Wix is not directly integrated with Intercom. We do have a login function on our app, but we really do not use it frequently, and our customer’s do not either. We have people email and message us, but I am trying to turn those into users through the click of a button. I am mainly trying to do this to merge all of the duplicate conversations into a single person that would constantly contact us without manually typing in the information and creating a user. Has anyone found a way to do this?

I set up a webhook when a conversation is assigned to an admin (conversation.admin.assigned). It works fine and is triggered correctly when the assignment is done manually, but it is not triggered at all when it is done through inbox rules. Is this expected?

Hi, Im currently collecting customer satisfaction by querying all the individual conversations and making the calculation myself. It would be nice if there was direct access to pull the customer satisfaction report, but besides that the issue with pulling individual conversations is that if a users account is deleted their conversation is too, preventing me from getting perfectly accurate results. The question is, whats the best way for me to pull customer satisfaction then if i cant rely on pulling individual conversations? 

iOS SDK version 16.5.5Crash on startup with the message:NSInvalidArgumentException +[ICMBridge startMonitoringCrashes]: unrecognized selector sent to class 0x10748b618We’re unable to reproduce this issue, but we see in Crashlytics that 2% of our users experience this issue.

My users are reporting that is not possible to send photos. I tried giving all permissions, but still not work. I saw this response:But my question is if Cordova is no longer supported by Intercom. Or how to enable that photopicker in Cordova SDK 

App is crashing on startup with the following error: [ICMBridge startMonitoringCrashes]: unrecognized selector sent to class 0x104edb618I’ve tried, reseting cache etc, it fails even on clean CI builds.RN intercom version: 6.4.0 (latest)I tried manually upgrading the iOS sdk (on the rn podspec) to 16.5.5 but same result.If I downgrade to latest 5.x it works, and no logs are output as expected, so seems to be that Intercom is now using sentry, but it conflicts with the version we use.Please provide the Sentry version used, atleast as a quick fix, or make it a dependency of the native iOS podspec objc[56543]: Class SentrySwiftAsyncIntegration is implemented in both /private/var/containers/Bundle/Application/85C2B49D-90F0-4323-B115-A5533DE1419F/[Redacted].app/Frameworks/Intercom.framework/Intercom (0x104ed7de0) and /private/var/containers/Bundle/Application/85C2B49D-90F0-4323-B115-A5533DE1419F/[Redacted].app/[Redacted] (0x101b45590). One of the two will be used. Which one is undefined.objc

We have an integration that posts private notes. After migrating to the new inbox, the markdown isn't formatting. Does Intercom plan to support markdown, or do we need to switch to HTML?

Hi everyone, since SPM loads a full mirror of the repository it needs to fetch ~1.5GB of data before a build can start. On a developer machine I don't care to much about that. A lot of it is cached, so its not like I have to pull the repo every time.​BUT:​The loading of the Intercom SDK SPM on our CI takes a very long time, since it needs to pull a fresh repo mirror everytime it runs. By far the most time of any of our packages which we load. And since we pay per minute this really increases our costs. Other SDKs like Stripe (https://github.com/stripe/stripe-ios-spm and Klarna (https://github.com/klarna/klarna-mobile-sdk-spm have created lightweight mirrors of the SDK that just contain the Sources and Binaries in tagged releases. Would this be a something you could consider?​This would save us a lot of time and money during our CI runtime.

Hi! I’ve been trying to use a GET method in a custom action to bring in values in the Intercom People object for an attribute from a Salesforce custom object but can’t seem to find documentation on this. Is there any documentation that I might explore to make this work?Thanks for the help!

Hi!We’ve started seeing crashed on the Intercom version 15.4.0 on an Android 14 device (SM-S918B). We’re updating to the latest 15.5.0 version of the Intercom SDK, but it’s release notes don’t mention if this is fixed there or not.I’m attaching the exception’s stacktrace below, please let me know if you need any additional information. java.lang.IllegalArgumentException: Targeting U+ (version 34 and above) disallows creating or retrieving a PendingIntent with FLAG_MUTABLE, an implicit Intent within and without FLAG_NO_CREATE and FLAG_ALLOW_UNSAFE_IMPLICIT_INTENT for security reasons. To retrieve an already existing PendingIntent, use FLAG_NO_CREATE, however, to create a new PendingIntent with an implicit Intent use FLAG_IMMUTABLE. at android.os.Parcel.createExceptionOrNull(Parcel.java:3073) at android.os.Parcel.createException(Parcel.java:3053) at android.os.Parcel.readException(Parcel.java:3036) at android.os.Parcel.readException(Parcel.java:2978) at android.app.IActivi

Using latest version of sdk 15.6.0, there is a crash by clicking on the new button Take a photo in the message redaction.The device is on Android 14, here is the stack trace. Fatal Exception: java.lang.SecurityException: Permission Denial: starting Intent { act=android.media.action.IMAGE_CAPTURE flg=0x3 cmp=com.google.android.GoogleCamera/com.android.camera.activity.CaptureActivity clip={text/uri-list hasLabel(0) {U(content)}} (has extras) } from ProcessRecord{31fdd92 30802:com.kiplin.app.staging/u0a483} (pid=30802, uid=10483) with revoked permission android.permission.CAMERA at android.os.Parcel.createExceptionOrNull(Parcel.java:3057) at android.os.Parcel.createException(Parcel.java:3041) at android.os.Parcel.readException(Parcel.java:3024) at android.os.Parcel.readException(Parcel.java:2966) at android.app.IActivityTaskManager$Stub$Proxy.startActivity(IActivityTaskManager.java:2086) at android.app.Instrumentation.execStartActivity(Instrumentation.j

Hello, is the only current way of initializing Intercom still through the native codes of both Android and IOS?If so, how would you suggest retrieving the API Keys for them? We currently use AWS Secrets Manager but I’m not exactly sure how to retrieve it inside the native codes of Android and IOS or if that would even work.Having another way of initializing Intercom would be great, if not, how would you suggest doing that? Is there a recommended way from the Intercom team?Exposing the API Keys and APP ID doesn’t seem like a good idea