Popular Topics | Community
Skip to main content

Popular Topics

-

2188 Topics
R
rahulmiNew Participant
asked in Reporting
Intercom to powerbi

Hey I want to export Intercom data(mostly Conversations data) to powerbi. I have tried Skyvia, airbyte,zapier. etc. None of them third party apps are working. Can you please help me?

3341
bernice
Expert User ✨
N
NickNew Participant
asked in Mobile SDKs
Crashing issue with iOS Intercom SDK 15.02

Dear Intercom Devs,After a new Intercom 15.0.2 SDK release, we have updated it on our end and released a new version of our app last week. Unfortunately, we started getting a new crashes from Intercom on Firebase. Here are the details of them.Crashed: nexus.reachability0  libobjc.A.dylib                0x3a7c objc_retain + 161  libobjc.A.dylib                0x3a7c objc_retain_x0 + 162  Intercom                       0x5d424 -[IntercomSDK_IntercomNexusSocket resetSocket] + 186763  Intercom                       0x5d4a0 -[IntercomSDK_IntercomNexusSocket reconnect] + 188004  Intercom                       0x5a5e0 -[IntercomSDK_IntercomNexusConnection reconnectSockets] + 68325  Network                        0x7f2e5c __nw_path_necp_update_evaluator_block_invoke + 4566  libdispatch.dylib              0x2320 _dispatch_call_block_and_release + 327  libdispatch.dylib              0x3eac _dispatch_client_callout + 208  libdispatch.dylib              0xb534 _dispatch_lane_serial_drain + 6689  l

112514
A
J
Jim BacaNew Participant
asked in Mobile SDKs
NullPointerException

We are using @intercom/intercom-react-native@4.0.1. The stack trace a user is running into is below. Can you let me know what the minimum version we need to upgrade to?java.lang.NullPointerException: Attempt to invoke virtual method 'java.lang.String io.intercom.android.sdk.models.CustomizationColorsModel.getBackgroundColor()' on a null object reference at io.intercom.android.sdk.views.TextAttributeView.updateSubmitButtonColor(TextAttributeView.java:122) at io.intercom.android.sdk.views.holder.AttributeCollectorViewHolder.addAttributeView(AttributeCollectorViewHolder.java:115) at io.intercom.android.sdk.views.holder.AttributeCollectorViewHolder.renderAttributes(AttributeCollectorViewHolder.java:80) at io.intercom.android.sdk.views.holder.AttributeCollectorViewHolder.bind(AttributeCollectorViewHolder.java:57) at io.intercom.android.sdk.conversation.ConversationPartAdapter.onBindViewHolder(ConversationPartAdapter.java:234) at androidx.recyclerview.widget.RecyclerView$Ad

1523
E
Intercom Team
S
sagar.viradiyaNew Participant
asked in API & Webhooks
Company Name in Qualification Data are not updated [Segment to Intercom]

We are syncing User data from Segment to Intercom via Identify calls.We want to update company name for User from Segment to Intercom.When we Identify call for updating Company name in user. we can see that fields are passed to Intercom from Segment, but when we see Qualification Section in User details. Company Name is not updated. but when we export user details, latest company name is shown in Excel file.

2136
Jacob Cox
Intercom Team
G
GalenNew Participant
asked in Apps & Integrations
Progress on ticket integration for Azure DevOps (aka Azure Boards)?

There's one other thread I can see on this topic that hasn't been touched since Feb 2021. Hopefully the 'answer' has changed. I'd like to sync Tier 3 tickets with Azure DevOps (aka Azure Boards). I'd love for the integration to work like GitHub's, or better yet, like Jira's. A little time searching online shows that merge.dev has connectors for both Intercom and Azure DevOps, and with its native support for a Ticket entity, seems to have bi-directional syncing. https://merge.dev/integrations/intercom. We could use their free license level to do this, I imagine. Would prefer something direct and native from Intercom or this community. Thanks!

3852
Niels Kristiansen
U
User1122New Participant
asked in Settings, Security & Permissions
How can I change or remove my Authenticate domain and put a new one?

Our company did a rebranding and changed their domain and we need to change this domain in Intercom too but I don't find any edit or remove button.

7512
D
M
mpsantosNew Participant
asked in Reporting
Hi. It's been 24 hours since I requested a CSV file exported data and I have not received any email response yet. Can anyone help please?

Hi! I made a request for a CSV file yesterday, but haven’t received anything yet.Can anyone help, please? Thank you!

1174
sean.reid
Employee
J
Jess MatthewsNew Participant
asked in Apps & Integrations
Custom Actions: "Error occurred validating request values"? and no way to troubleshoot

Trying to set up a Custom Action that, when triggered from a conversation part in Inbox, POSTs the content of that conversation part as JSON along with some other information about the user & conversation to a webhook catch URL (Zapier, in this case): When I’m sending sample data through the Custom Actions UI, this works perfectly every time, the webhook catches the data and I can parse it and go on my merry way.But as soon as I use the Custom Action on real conversation data in Intercom, I get sporadic errors. The logs say this is because an Error occurred validating request values, but there’s no way to see anything else about what might be causing this:To make things more confusing, triggering the Custom Action for one message in the conversation is sometimes successful, while triggering the Custom Action for a different message in the same conversation fails! I can only guess that some characters in the message aren’t being escaped and therefore the JSON is not valid. Has anyon

8083
C
J
JaneabbottNew Participant
asked in Apps & Integrations
I want to analyze intercom datas some of my client in my analyzing web app. I couldn't find anywhere how?

I want to analyze intercom datas some of my client in my analyzing web app. I couldn't find anywhere how?I have 2 clients and they want to integrate their intercom account in our app to analyze conversation data.I want to add this integration but I couldn’t find the right way to this. Could you help me?

582
bernice
Expert User ✨
G
GiMeoNew Participant
asked in API & Webhooks
Default sorting in GET request for "List All Contacts"

Hello Intercom Community,I’m relatively new to interacting with APIs. I’m trying to extract the list of all contacts following the instructions from the API documentation.My ultimate goal is to run this GET request every let’s say 1 hour and then from the resulting set to get the data I need for the contacts who have an “updated_at” value later than a <fixed threshold_time> (ie. the most recently updated items). If I understood correctly it is not possible to provide sorting parameters for this GET request (eg. based on descending “updated_at”).So my question is: What is the default sorting method that defines the order of items in the resulting list of contacts. I’m not not if that’s “updated_at” or “last_seen_at” or any other field. If I know for instance that contacts are by default sorted based on descending “updated_at” then I can paginate through the results, and get the data from each page, until I reach a page with “updated_at” values earlier than my <fixed threshold_t

1762
G
L
Lisa B13New Participant
asked in Customer FAQ
I'm very interested in the new AI Beta which uses Chat GPT, can you tell me a bit more about it please?

I'm very interested in the new AI Beta which uses Chat GPT, can you tell me a bit more about it please?

1575
M
R
rahulsidduNew Participant
asked in Apps & Integrations
can we build an app without using canvas kit and use only html,css and javascript in inbox?

i see that , for building an app . we should only canvas kit and limit the app components and elements with canvas kit.i want to create an app using html,css and javascript and is it possible to do that ??

931
Jacob Cox
Intercom Team
R
rahulsidduNew Participant
asked in Apps & Integrations
how to create a simple html,css and javascript app in intercom inbox.

hi ,i want to create an app using html,css and javascript in intercom inbox. but i didn’t find any reference for the same.does intercom provide any interface methods..? through which we can access the current ticket details such as id,subject and description and make api’s call to third party api’s?any leads are helpful.thanks rahul

1491
Jacob Cox
Intercom Team
A
arnausauNew Participant
asked in API & Webhooks
How can I get the receiver of a conversation_part, when using the API?

I am using the API. When I retrieve a conversation and inspect each of its conversation_parts, I see each of them has an author. However, there seems to be no information regarding who this message is addressed to. Is it possible to get that information? Or at least to know wheter it is internal or external communication.

421
Larissa Alberti
Intercom Team
M
Marcos S11New Participant
asked in API & Webhooks
How can I clear the external_id field on my users?

API 2.3 via PHP+cURL:  I can SET or CHANGE the external_id but any attempt to set the external_id to empty posting {'external_id':''} to https://api.intercom.io/contacts/... is returned with a 200 OK but the external_id retains the former value. I have tried with '' and null to no avail.  

1367
D
W
Welltech AppsNew Participant
posted in Mobile SDKs
[Bug]Conversation partner icon is shifted until full screen info is loaded

*Environment:*iOS 17.0.3, iPhone 11 Pro.*Steps to reproduce:*Open intercome chat Take a look at the partner icon*Actual result:*       

161
C
Employee
U
User2089New Participant
asked in API & Webhooks
How configure Shopify Flow to update contacts on Intercom

Hi,I’m trying to make a flow with Shopify Flow to update phone number and other data to Intercom.Do you know how to do it?On shopify Flow:Action: Send HTTP requestHTTP Method: POST (?)​​​​​https://api.eu.intercom.io/contacts (for Europe)Key:authorization: Bearer KEY(Intercom / create an app / access token)content-type: application/jsonBody:{ ….. data…..}What is wrong? everything? 😁  I was doing it with Zapier but I would like to do it with Shopify Flow to decrease my Zapier account thanks  

961
C
Employee
M
MarcelloNew Participant
asked in API & Webhooks
Create a Ticket with Attachments

Hello!I’m trying to create, using Intercom API, a ticket with one or more attachments.I’ve created a Ticket Type that contains one Ticket Type Attribute (named Files) of data_type ‘files’.Then, following the API documentation for the POST request to create a ticket, I’ve created this payload:That, as long as the Files are an empty array ([]) works out.If I try to add the files data, I always receive this kind of error: Couple of details:I’ve read the other similar question here with no luck I have tried all the combinations for Files, like, a list of objects with one entry, an object containing a files property that is a list of objects and so on and so forth. Nothing. I’ve checked the API documentation and this entry https://developers.intercom.com/docs/references/2.9/rest-api/api.intercom.io/Models/file_attribute/ is aligned with what I did, but still not working I wasn’t able to find anywhere a specifics for the files data_type I checked the github repos but I always find info rel

9171
Jacob Cox
Intercom Team
I
Ian Test 1New Participant
asked in API & Webhooks
Unable to update ticket_attribute of type list via API

Hey there, I am currently building an intercom integration to sync tickets. I have a custom ticket attribute called “priority” of type list which has the options “urgent”, “high”, “normal”,  and “low”.I try to update the ticket attribute like this via the Dev Docs and the try out button. Without the attribute the flow works fine (so my Bearer token and the rest is set up correctly):Json body:{  "ticket_attributes": {    "_default_title_": "example",    "_default_description_": "there is a problem",    "priority": "urgent"  },  "state": "in_progress"} I get the following error message:{ "type": "error.list", "request_id": "0016erd0q33c1jgjf750","errors": [{ "code": "parameter_invalid", "message": "'urgent' is not a valid value for attribute 'priority' of type 'list'" } ] } I also tried “priority”: [“urgent”], “priority”: “[urgent]” and more. Could you tell me which schema is expected for the list attribute?Kind RegardsIan

2192
Jacob Cox
Intercom Team
E
Elad GelmanNew Participant
asked in Mobile SDKs
App crash ios 17.1.2 iphone 15 pro

Updated to the (almost)latest react native intercom version a month ago. Pods are on 16.1.1.We get these crashes:IntercomSDK_MethodSwizzleEXC_BAD_ACCESS (KERN_INVALID_ADDRESS)Crashed: com.apple.NSURLSession-delegate0  libobjc.A.dylib                0x32f8 objc_release + 161  libobjc.A.dylib                0x32f8 objc_release_x0 + 162  Intercom                       0x5e904 IntercomSDK_MethodSwizzle + 94883  Intercom                       0x618bc IntercomSDK_MethodSwizzle + 217044  CFNetwork                      0x133c8 _CFNetworkSetHSTSStoragePath + 429045  libdispatch.dylib              0x26a8 _dispatch_call_block_and_release + 326  libdispatch.dylib              0x4300 _dispatch_client_callout + 207  libdispatch.dylib              0xb894 _dispatch_lane_serial_drain + 7488  libdispatch.dylib              0xc3f8 _dispatch_lane_invoke + 4329  libdispatch.dylib              0x17004 _dispatch_root_queue_drain_deferred_wlh + 28810 libdispatch.dylib              0x16878 _dispatch_workloop_w

6511
Jacob Cox
Intercom Team
C
Constanza ArgonzNew Participant
asked in Reporting
How can I view all the email content sent to a user during the year 2023?

Im running a retro on the emails sent to our top users during the year 2023. Im loking for a way to view all the emails specific users received in a year. I found the rceent content section in each user’s profile, but I cannot expand it to see the entire year, it shows up to May 2023. Is there a way to easily find this?

2361
Larissa Alberti
Intercom Team
V
VenkyNew Participant
asked in Mobile SDKs
iOS: On dismissing ``MessengerView, white background view appears for a fraction of seconds

iOS Intercom SDK: 15.0.3Steps: - Present the messenger view from source app `Intercom.present()`- Dismiss the Messenger viewIssue:  - When we dismiss the `Messenger View`, we see a white background for a second.We’ve been investigating this issue for past few days and require your support to close it.Note: Attaching the video for your reference. Thanks! 

912
A
A
Aksh ShahNew Participant
posted in Mobile SDKs
Fatal Exception: java.lang.IllegalStateException

I’m using Android SDK version 14.0.0 and I got this crash in intercom. Fatal Exception: java.lang.IllegalStateException: ViewTreeLifecycleOwner not found from android.widget.FrameLayout{61dc520 V.E...... ......ID 0,0-1080,2180 #7f0a0389 app:id/intercom_overlay_root}       at androidx.compose.ui.platform.WindowRecomposer_androidKt.createLifecycleAwareWindowRecomposer(WindowRecomposer.android.kt:349)       at androidx.compose.ui.platform.WindowRecomposer_androidKt.createLifecycleAwareWindowRecomposer$default(WindowRecomposer.android.kt:324)       at androidx.compose.ui.platform.WindowRecomposerFactory$Companion$LifecycleAware$1.createRecomposer(WindowRecomposer.android.kt:168)       at androidx.compose.ui.platform.WindowRecomposerPolicy.createAndInstallWindowRecomposer$ui_release(WindowRecomposer.android.kt:224)       at androidx.compose.ui.platform.WindowRecomposer_androidKt.getWindowRecomposer(WindowRecomposer.android.kt:299)       at androidx.compose.ui.platform.AbstractComposeView.re

6311
Jacob Cox
Intercom Team
P
PauloNew Participant
asked in Intercom Community
Why is it a nightmare to change your Intercom plan? I don't want to talk to the "Sales team".

Two weeks ago I wanted to segment my leads and add a Calendly integration, ok, I had to use the Support Pro plan for that, no problem. At that exact moment, I already wanted to upgrade. If there were a button to pay more and upgrade me I would happily do it immediately.But no, there wasn't a button to upgrade; there was a button to "TALK WITH SALES TEAM".How unbearable. I asked the woman to upgrade, but she wanted to make a sales call. Omg, NO! I don't want a sales call! I was already using the feature and just wanted to confirm my upgrade. "Please upgrade me, miss." My upgrade was not done.The worst happened. 2 weeks passed, the trial ended. The feature I was using stopped working and disrupted my processes. And the UPGRADE hasn't been done yet!I've been through two more salespeople, and still nothing. Seriously, what the hell is this?Everything could have been resolved with the push of a button! But no, they did it by assigning me to thousands of sellers—a nightmare. I started thinki

891
Jacob Cox
Intercom Team
L
luffy01New Participant
asked in Apps & Integrations
Speakatoo voice ID in tts_resource_ids parameter, but getting 'unavailable' error.

I am experiencing an error while integrating the Speakatoo API. I have correctly specified the voice ID within the "tts_resource_ids" parameter, but I receive a message stating "The voice you select is unavailable to use." I would appreciate assistance in understanding the cause of this error and finding a solution.

281
Jacob Cox
Intercom Team
Ask a question
Terms & Conditions