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2188 Topics
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yd-theraNew Participant
asked in Mobile SDKs
IOS intercom SDK - In-App Message (small post popup) Text Alignment Inquiry

Hello,We've recently enabled in-app messages using setInAppMessagesVisible in our iOS app. However, we've noticed that messages in English appear to be right-aligned in the small post popup. Is there a way to control the text alignment (RTL/LTR) for these in-app messages based on the text language?Your assistance is greatly appreciated.Best regards,

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Jacob Cox
Intercom Team
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Victor MendezNew Participant
asked in Apps & Integrations
Jira for Tickets - Issues created from Workflows Not being Synced

Hello all, Recently I Integrated Jira for Tickets on my Intercom workspace, I had no issues setting up the basics, and toggling on auto-create Jira issues upon Intercom ticket creation. However, the data being sent to the Jira Issue when dealing with tickets that carry additional custom attributes in them is limited. I was planning on creating workarounds, such as noting down the ticket details in the conversation upon ticket creation, so that the details could reflect in the Jira Issue comments, however upon building that workflow I found the workflow templates, which indicate that I could in fact include all the extra details in my Jira Issues.After a dozen or so attempts, I found that the workflow method would create the Jira Issues successfully ( including all the data I wanted transferred ), however I was never able to get those tickets / issues created with this method to link automatically. As the ticket and issue would both be created, but there was no automatic sync between th

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Jacob Cox
Intercom Team
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MizuhaNew Participant
asked in Apps & Integrations
How to set up auth for Messenger app lifecycle flow

I am building an Messenger app for internal use only. How do I make sure app lifecycle flows (Initialize, Configure, Submit, and Sheet) can only be accessed by Intercom since those apis are public? 

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Eden
Employee
Rhiann Porter
Rhiann PorterConnector
asked in Apps & Integrations
Why don't Facebook conversations appear in Inbox searches?

We have our Facebook messages linked to our Intercom inbox so the team can answer customer queries from Intercom. Sometimes I need to check between a Facebook conversation on Meta Business Suite and on Intercom, to see who answered the query. But if I search the customer’s name in Inbox Search, they never show. You can search for the customer in Contacts and get to the conversation that way, but it seems odd for the conversation not to appear when searching the Inbox. Why is this the case?

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Eden
Employee
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jpmNew Participant
asked in Apps & Integrations
Please provide an API to check logged in user

This was requested multiple times here , but the topic was closed without a useful response.In previous versions of the Intercom SDKs, logging in and out was idempotent: if we called login more than once with the same user ID (or log out more than once), it wouldn’t give any error. That’s no longer the case on the latest versions, and this presents a problem. The SDK persists the user’s login state between launches but doesn’t expose its user state, so the only way an app can avoid calling login with the same user details the next time the app runs (which would cause the SDK to throw an error), is by also persisting the user log in state via its own method, in hope of remaining in sync with the SDK’s login state. However, this is problematic: state persistence is error-prone, and if an error occurs with either the app’s or the SDK’s persistence, the two can get out of sync, and the SDK will throw an error and leave the app in an inconsistent state.There are two options for the SDK to e

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Eden
Employee
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Kevin McBainNew Participant
asked in Apps & Integrations
Is it possible to only turn on the ability to view HubSpot information in Inbox without syncing data?

Hey all!New to Intercom as a whole but well versed with HubSpot.We currently have the Hubspot-Marketplace sync turned on which is syncing our contact data from Intercom to HubSpot, but one thing we don’t want are the Intercom Conversations in HubSpot.  What I’m trying to discern is if the ability to only turn on the HubSpot Inbox view is able to be separated from the data sync portion of the App/Integration?Basically we want our CS team to be able to see who the current Owner is of the HubSpot deal 

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Eden
Employee
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DennyNew Participant
asked in Mobile SDKs
How to initialize Intercom thru code in React Native?

Hey there, first I'd like to give a s/o to the creator of the Expo config plugin for Intercom here, and say that this is something the Intercom could pickup as well ;) That said, the way the RN SDK is initialized is thru the native code in both Android and iOS, and unless I am mistaken, there is no way to initialize it from the SDK itself. Would be good to have a way to start it programmatically from the code as right now it is required for us to provide the API keys at build time and this makes it much harder to load those keys dynamically for example at our CI workflows. Since the RN SDK is a wrapper of the native libraries, I could recommend to follow the approach that Segment and Sentry used on their SDKs as those also are wrappers and allow the initialization to be done at run time. Thank you!

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Annie KapoorNew Participant
asked in Reporting
TeamMate Active & Away status

Hello Team, Please help to fetch the Report to check the Active and Away status on Intercom for my Team.  Also, please help how can I get Unique response timestamp based data for all the conversation TMs are having.

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Shauna
Intercom Team
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MizuhaNew Participant
asked in Apps & Integrations
How to make input required before action component in canvas-kit

I am building a custom app in messenger home. It will open a form asking user input and submit. I wonder if there is any built-in method to make interaction component required (input, text area, select etc) before the user hit action component (button).Also, my app will stay at the submit flow after the user interaction. Is anyway I can reset the UI back to initialize flow?

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Kevin D13Connector
asked in API & Webhooks
Salesforce Community Lightning Component

Hi Community,Does anyone have experience with building Lightning Components for Intercom? We want to add a button to our Salesforce Community that says, “start a live chat” and when clicked, it uses the Intercom JS API to open the messenger - https://developers.intercom.com/installing-intercom/web/methods/The challenge we’re having is we don’t know how to build a lightning component that will work in our Salesforce community that calls the Intercom JS API.Best,Kevin

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Jacob Cox
Intercom Team
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aviploNew Participant
asked in API & Webhooks
Conversation webhook

During my research within the API documentation,I encountered a challenge in identifying a method to establish a webhook for the purpose of receiving notifications when a message is received by the agent.I am inquiring whether such a webhook functionality is available within the provided resources.

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Jacob Cox
Intercom Team
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zahra_mumtazNew Participant
asked in Apps & Integrations
How to stop user tracking?

Hi, is there is a way to stop user tracking while using intercom with a react web application?

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Jacob Cox
Intercom Team
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Josh BlackwellNew Participant
asked in Apps & Integrations
Bugs with Jira for Tickets using Workflows

I am trying to add some additional fields to the Jira tickets when they are created. Bug #1:The additional fields do not show up on the Jira side unless I specify “Bug” as the “Issue Type” field of the workflow. However when I do specify the “Bug” type I get 2 different Jira issues created. One Jira issue contains the additional fields and one does not.     Bug #2:Also, as a side note I’ve re-installed the “Jira for Tickets” app a few times trying to get the above to work correctly and now I see multiple copies of the Jira actions in the workflow template.  

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dilara.murathanogluNew Participant
asked in API & Webhooks
Retrieving 25K conversations via the API - Help!

Hello,We are working on conversation export via the API for 25K conversations.The first step, listing the conversations via the API is completed.Could you recommend a practical way for the second step - retrieving the conversations?Because it is very challenging to retrieve each conversation one by one and we are on a very tight schedule.Does anyone has experience with coding to retrieve the conversations in bulk and automatically in a quick manner?Any suggestions related to coding or any other options that will achieve our goal will be highly appreciated.Thanks. 

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Eden
Employee
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Steve-ThriftNew Participant
asked in Reporting
Conversation Tag Report combined with Closed on First response

Hi there,I was wondering if anyone has created a custom report that shows a breakdown of the number of tickets that have been closed on first response but via message tags?CheersSteve

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JenzNew Participant
asked in Mobile SDKs
[iOS] Not able present

Not able to present overCurrentContext. Need ModalPresentationStyle Support   

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Jacob Cox
Intercom Team
Pat Barlow
Pat BarlowConnector
asked in Reporting
Looking for advise on how to best use office hours for reporting

Hi! Our support team is made up of 3 people across San Francisco and Sydney (2 in SF, 1 in SYD). How do I best set up office hours to accurately reflect our response times and reporting?Would it be to:Create two teams, SF Support + SYD Support, and set team based office hours? (Would this just give me two sets of response times, and not an overall Support response time?) Disable default office hours in the messenger, so that they are not used for reporting? Delete default office hours entirely? (Would these last two just make our response times worse by essentially being online 24/7?)Help!

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Jennifer K
Intercom Team
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Janet CarolanNew Participant
asked in API & Webhooks
Webhook is triggered multiple times when it shouldn't be

Can’t work out why my intercom series is triggering 4 webhook triggers (n8n executions) for the same payload/customer (user a)series:n8n executions : bare in mind the final merge2 in n8n waits for both inputs then sends slack message.all nodes set to execute once.in the left panel you can see the webhook was triggered 8.11, 8.14, 8.16, 8.21 am intercom webhook block statsuser a should only have triggered the webhook once 

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Racheal
Intercom Team
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Atanas DimitrovNew Participant
asked in Mobile SDKs
Push notifications received and empty conversation

Hello, The Intercom iOS SDK (16.2.2) is configured and integrated as per the documentation steps. Everything works except the Push Notifications.The push notifications are receiving both within the app and when it’s in background. But once you tap on the notification, you’re presented with an empty Intercom’s conversation modal screen.Tested it on iOS 16 and iOS 17 devices.What could be the reason? 

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Racheal
Intercom Team
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zwinansNew Participant
asked in API & Webhooks
Activity log for specific agents

Hello!Is it possible to use the activity log endpoint to query results for a specific admin rather than having to sift through all admins? 

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Racheal
Intercom Team
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Kiran RaoNew Participant
asked in Mobile SDKs
Do I need to call loginIdentifiedUser on every app launch?

Another way of asking this question is: Is the result of loginIdentifiedUser() persisted across app launches and device reboots?My assumption is that I only need to call this method once when my user logs in to my app and I need to call logout() when the user logs out. I don’t need to worry about updating a registration each time the app launches.However, this section in the docs are throwing me off. It asks to call loginIdentifiedUser() twice: Once on successful login (private fun successfulLogin()) and again “anywhere they sign in”. Is this second call supposed to be when we relaunch the app and detect that the user is logged in or not?

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Marcela AuslenterNew Participant
asked in Mobile SDKs
Bug: keyboard not being displayed anywhere in the app with intercom version 16.2.2 on iOS 17

I've updated Intercom sdk today to version 16.2.2 and by updating it the keyboard would not be displayed on any textfield in the app regardless if it was intercom messenger or just any field. This happened only on iOS 17. Once I've downgraded to 16.2.1 it has started working again.

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Jacob Cox
Intercom Team
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Spencer HawkinsNew Participant
asked in API & Webhooks
Tickets and Conversations

Hello 🖐 I’m working on building a chat application where customers in group chats can purchase items from inside the chat. I’m designing this in a way that uses APIs and Webhooks. I’ve been spending the last few days reading over the API documentation and am still uncertain about what best practices are regarding tickets and conversations. I know that I’ll need to open a conversation for my customers to be able to speak to support. Is it standard practice to open a ticket each time the conversation is opened? Also, from my understanding tickets can be converted into a conversation but there is no standard way to track tickets with conversations. Any insights would be greatly appreciated

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Jacob Cox
Intercom Team
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yehoshooa friedNew Participant
asked in API & Webhooks
Creating an Add-On for Intercom Call Routing

I'm interested in developing an add-on for our telephone representative service that would allow other companies using Intercom to route their calls through us. How can I get started with this integration, and what resources or documentation should I be aware of in order to make it happen?

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Harleigh ShepherdNew Participant
asked in API & Webhooks
Access logging for API activity

Hi thereIs it possible to view a log of API activity, similar to the Teammate Activity Log, but for any changes or activities carried out via API? We are specifically interested in identifying any User updates or Users created via the API endpoint.Many thanksHarleigh

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Jacob Cox
Intercom Team
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