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A team “inbox” has been deleted and data from when that team was active needs to be recovered, is this possible? This happened within 7 days. 

 “Can we get an example on how and when to use reusable workflows?”

After the script script is loaded, set the global attribute language_override to English, but it seems to have some problems. Some contents of the dialog box are displayed in Chinese. How to solve it?window.intercomSettings = { app_id: 'xxxxxx', language_override: 'en',};   

We do have our app published in intercom store and our customers gonna use that app to install / use it to interact with our system, we do ask customers to configure the our endpoint under webhook for interaction purpose. I do have questions, as per this documentation https://developers.intercom.com/docs/references/webhooks/webhook-models/#signed-notifications they mentioned “your app’s client secret” do that mean client secret of published app or we should get customer’s intercom workspace app’s client secret

Asking on behalf of the user 👉 “Any update for if/when Fin will be available for email conversation?”

I'm trying to use the Api directly on the front end, but I'm getting this CORS error strict-origin-when-cross-origin. httpOptions = { headers: new HttpHeaders({ 'Content-Type': 'application/json', 'Authorization': 'Bearer ....', 'Access-Control-Allow-Origin': '*' }) };doest not Intercom apis  work in the client side?

Asking on behalf of the user 👉 “Hi there! Question - our team is using Fin AI, and it is maxed out at 10 URL's. Is expanding that cap in the product roadmap?”

Hello intercom support team,we successfully integrated the intercom widget in our react application and we would like to make use of the showArticles(...) function to display certain articles on button click. Is there a possibility to navigate back to the home tab directly after opening multiple articles via the showArticles(...) function? Because at the moment, If a user opens multiple articles on a button click the user has to navigate back through all articles which got opened.Another thing we experienced was that, after the user navigated all the way back, the help tab of the widget was shown without any possibility to select another tab or was blank without any content. Is there a possibility to avoid that? Messanger without content in the help tabScaled home tab without navigation possibilities after back navigation in an article.  

We’re seeing the following log when running our iOS app:“Your app will be rejected from the AppStore unless you add NSCameraUsageDescription and NSMicrophoneUsageDescription to your Info.plist. More information is available here: https://developers.intercom.com/installing-intercom/ios/installation/#step-2---update-info.plist” The linked doc has no mention of these two usage descriptions. Are these still required?

How can I get rid of the Intercom Branding?

When a new user is created in our webapp, we send an event with information to Intercom. Can we use Intercom to create a new Contact in Salesforce?

“Is it in the pipeline to add Folders to workflows? Not sure deleting them always makes sense, but if we could subfolder them under each workflow type that would be great.”

We wanted to use Intercom chat messenger on our Salesforce Community (Lightning Aura). 

Hi! In my report, I have "Median response time" Chart (Response time, Reply sent at, Median aggregation)I want to calculate the same metric via Intercom API. In the conversations schema, I found statistics.median_time_to_reply attribute. However, the results I'm getting while using this attribute is different from the chart, like +20 minutes. Can you please suggest what can be wrong here? Are there any other ways to calculate this via Intercom API?

Hi,I need to give search options functionalty inside dropdown component using Canvas Kit in inbox appI have 300+ single select option in dropdown so it is very deficult to find option when change the option from the dropdown list, So I have to integrate kind of search functionality.     

Hi,We're encountering an issue with the  Intercom for Jira and Intercom intergration, where conversations are being incorrectly moved to the "Unassigned" inbox. This happens after an agent creates a Jira ticket, connects it to a conversation and then snoozes the conversation. Initially, these conversations are correctly assigned to a specific inbox. However, upon unsnoozing, they revert to "Unassigned" instead of their original inbox. This only happens when there is a Jira-ticket in the conversation.The typical flow is as follows: a customer interacts with our chatbot, the conversation is then routed to an appropriate inbox, an agent responds and subsequently creates a Jira ticket, and finally snoozes the conversation. The problem arises when the conversation is unsnoozed and does not return to its initially assigned inbox.Could anyone suggest a solution to this problem?

I’m new to Intercom and I’m setting up my first Custom Actions. The app that I use the most is called Simplero so it is my top priority for getting set up.It uses Basic authentication (ref https://github.com/Simplero/Simplero-API?tab=readme-ov-file#authentication) and I’ve set up an authentication text token (ref https://www.intercom.com/help/en/articles/6615543-setting-up-custom-actions-authentication#h_7c58d5179f) in Intercom: In the Token value box, I pasted my API key. The API key that I have works. I’ve tested it in other apps (i.e. Pipedream) and it works just fine. I’ve also tried generating new API keys and I’ve tried 3 different ones. All of them return the following error: 401 Unauthorized{"error":"Bad API key"}The setup appears so simple, I can’t imagine what I might be doing wrong. So I tried setting up another Authentication Token for a different app I also use, and that one works fine, although it’s a Bearer token not Basic. So I’m not completely a newbie, but I’m by no m

Only my “Test workspace” crashes, the production one works fine.The code I’m calling is the following when opening the Help Center:Intercom.present(Space.helpCenter)--The uncaught exception that is being thrown is:Terminating app due to uncaught exception 'NSUnknownKeyException', reason: '[<IntercomSDKPrivate.ErrorViewController ...> setValue:forUndefinedKey:]: this class is not key value coding-compliant for the key closeImageView.'Which often means the `ErrorViewController.xib `(or storyboard?) had a property set in a XIB which longer exists in ErrorViewController.--The expected behaviour is that if an error needs to display (because I’m using a test workspace) that the error shows rather than the app crashing.

Has anyone successfully integrated Split.io with Intercom? One use case would be to drive segmentation via split as it’s how we soft launch new features. If Intercom doesn’t find the UI component to point at, it tends to just point at anything.

When I use the sample on the iOS platform, this error will be reported. How can I solve this problem 

Hello! I’m exploring the options to do outbound campaigns in Intercom using SMS and WhatsApp. Anyone facing the same problem?Basically I’m taking a look at some of the Apps within the Intercom App Store, but not sure about which solution could be the best. 

While integrating and testing SDK, I’ve got this error:Error Domain=IntercomSDKErrorDomain Code=403 "ERROR - [HTTP 403] - Your workspace is hosted in Europe but you connected to United States" UserInfo={NSLocalizedDescription=ERROR - [HTTP 403] - Your workspace is hosted in Europe but you connected to United States}The reason is clear for me but not so clear how to fix it.How exactly my team can help to resolve this issue? 

My current understanding of webhooks in Intercom is when we specify them in our app, they get enabled for the workspace upon install. However, we offer a two-week trial and after this point, we'd like to silence webhooks from workspaces that are not customers / dormant. I understand we can reply to a webhook with an HTTP 410 and the Intercom will disable them for us. However, how do we re-enable them if a customer subsequently subscribes? Does the customer have to go through the install flow again? Given webhooks are no longer part of the API, I assume we can't do it on our side.

Hi, I would like to know if there is within your api services which allows to open a workflow after a click event. We need to be able to open a workflow after a click without the need to make the connection with Customer clicks to website element and open a new conversation. This is thinking of a mobile application.Thanks! https://www.intercom.com/help/en/articles/2785347-customer-clicks-a-website-element

I am using react native and I am using the following code: Intercom.updateUser({  email: userInfo.email ?? '',  userId: userInfo.id,  name: (userInfo && userInfo.first_name) ?? '',  phone: userInfo.phones[0].number,  avatar: 'https://www.w3schools.com/howto/img_avatar.png',  custom_attributes: {     date_of_birth: userInfo.dob ?? '',     user_connected_from: App'  }}) EVERYTHING, absolutely everything works, except the avatar attribute, could you please tell me how to make that image be my client's profile picture here in the red circle? Thank you.