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2186 Topics
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Eduardo G11New Participant
asked in Mobile SDKs
Why do you display a modal with an error message if the app attempts to display a carousel that is not live?

Why not just throw an error and let the developer handle it?

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Employee
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Henrik S11New Participant
asked in Apps & Integrations
Does data from Salesforce sync with Intercom through the Salesforce app?

We have integrated Intercom with Salesforce. We now like to send smart messages through Intercom based on updated dialogue and data from Salesforce, but it looks to us that it does sync both ways?

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Mike CNew Participant
asked in Mobile SDKs
Intermittent Android SDK crashing when Intercom is experiencing downtime.

The Intercom servers went down on June 6 causing multiple crashes of our app. The advice from Intercom at the time was to upgrade to 12.4.1, which we did and this solved the issue until today, when the server went down again (as per intercomstatus.com) and our app had multiple crashes.  The crashes being caused when the intercom log event is triggered in our app. Intercom.client().logEventPlease advise on the solution.  Our crashlytics shows the following crash data :ErrorStringExtractor.kt line 8io.intercom.android.sdk.api.ErrorStringExtractorKt.extractErrorString Fatal Exception: com.google.gson.JsonSyntaxException: Expected a com.google.gson.JsonObject but was com.google.gson.JsonPrimitive       at com.google.gson.internal.bind.TypeAdapters$33$1.read(TypeAdapters.java:869)       at com.google.gson.Gson.fromJson(Gson.java:963)       at com.google.gson.Gson.fromJson(Gson.java:928)       at com.google.gson.Gson.fromJson(Gson.java:877)       at com.google.gson.Gson.fromJson(Gson.java:84

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MarkoNew Participant
asked in API & Webhooks
Can I install more than 1 app on the same workspace? Will this affect the workspace in anyway?

Essentially I have a production workspace and an app linked to it based off the 1.0 API version. I would like to make another app with the latest API version and more permissions and use it to retrieve the data from the same workspace. Will installing this app on the existing workspace break the other app or the workspace itself?

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User2226New Participant
asked in API & Webhooks
Passing arbitrary data in conversation custom_attributes doens't work

Hey there, I want to pass arbitrary data as custom_attributes to conversations. The update conversation endpoint succeeds but the data is not returned from the retrieve endpoint. Do you know why? Is this property working and if how? Is arbitrary data even allowed or do I have to define this data upfront?

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Sourabh ANew Participant
asked in Mobile SDKs
I am getting crashes today on intercom android . Intercome version : 12.1.1

I am getting huge amount of crashes on intercom android SDK . The stack trace is. These are appearing on my bugsnag.  com.google.gson.JsonSyntaxException: Expected a vh.n but was vh.p    at com.google.gson.internal.bind.TypeAdapters$35$1.read(TypeAdapters.java:897)    at com.google.gson.Gson.fromJson(Gson.java:932)    at com.google.gson.Gson.fromJson(Gson.java:897)    at com.google.gson.Gson.fromJson(Gson.java:846)    at com.google.gson.Gson.fromJson(Gson.java:817)    at io.intercom.android.sdk.api.ErrorStringExtractorKt.extractErrorString(ErrorStringExtractor.kt:8)    at io.intercom.android.sdk.api.Api$1.onError(Api.java:222)    at io.intercom.android.sdk.api.BaseCallback.handleError(BaseCallback.java:43)    at io.intercom.android.sdk.api.BaseCallback.onResponse(BaseCallback.java:28)    at retrofit2.DefaultCallAdapterFactory$ExecutorCallbackCall$1.lambda$onResponse$0(DefaultCallAdapterFactory.java:89)    at retrofit2.DefaultCallAdapterFactory$ExecutorCallbackCall$1.$r8$lambda$hVGjmafR

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XIAONew Participant
asked in API & Webhooks
How to send a message through the api to receive a reply from the robot

How to send a message through the api to receive a reply from the robot

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Daniel M15
Employee
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AlexandruNew Participant
asked in Mobile SDKs
Intercom iOS SDK is not working

Intercom SDK for iOS platform is not working... and it is not working only on production environment because on staging everything work well. Is something working wrong with the SDK?

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User1317New Participant
asked in Apps & Integrations
Retrieve conversation model api attributes

RAW data for 2.5 API: POST https://api.intercom.io/conversations/IDHTTP/1.1Authorization: Bearer xxxxxHost: api.intercom.ioAccept: application/jsonContent-Type: application/jsonContent-Length: 0 This results in:{  "errors": [{    "code": "not_found",    "message": "The requested resource does not exist; check your path and try again"  }],  "type": "error.list"} What am I doing wrong? Auth code is 2.5 compatible. Conversation ID is the one in the URL bar.

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User627Active User
asked in Apps & Integrations
If I want to click install now button to install my app, what url should I fill in the Installation section in the second image?

 

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User1332New Participant
asked in Apps & Integrations
Custom Button in Conversation Details

Hi There! I'm looking to see if it's possible to add a custom button in the Conversation Details section when viewing a conversation. The idea behind it would be to create a ticket in Shortcut (formerly Clubhouse) when the button is clicked. It would take necessary info from the Conversation and POST it to the Shortcut API. Has anyone done something like this? I know it is possible to do something like this through Zapier, but we only need SOME of our conversations turned into tickets - Zapier works off triggers and wouldn't be smart enough to know which conversations we want turned into tickets. Thanks!

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Daniel M15
Employee
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Serhii RNew Participant
asked in Apps & Integrations
How can i get daily admin login activity?

Hello. I'm track my admins activity via this API https://developers.intercom.com/intercom-api-reference/reference/view-admin-activity-logsI can fetch activities list and fetch this object type admin_login_successIf user logged in in system 2 weeks ago can i see login event for each day? I need to know if this admin use my app.Also for what period can you pull historical data (90/60/30 days, are there any restrictions?)

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Pete HNew Participant
asked in API & Webhooks
Parent_Id not matching article collection/section

I am hitting the articles API and it returns the parent id for each article. Here is the article:https://support.tulip.co/en/articles/2280642-how-to-run-an-app-in-the-tulip-player/p>and its parent is:https://support.tulip.co/en/collections/2983157-introduction-getting-started-with-tulip#general-guides/p>which has an ID of 2983157, but when I call that document from the api I get a parent id of 3463139, which isnt a section or collection in my workspace.  Any idea what could be causing this? Pete

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User1317New Participant
asked in Mobile SDKs
Articles not being displayed in IOS mobile SDK

As of today, the articles displayed in our iOS app doest work any more. I get a 'That page isn't here any more'. Nothing has changed on the iOS code side, and help center is available through the web. App was force quitted, re-installed, phone rebooted.

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User1321New Participant
asked in Mobile SDKs
Intercom 12.4.2 crashes - apparently when an IntercomSurveyActivity is created

Many of our Android users experienced this crash. I wonder if you can help diagnose the issue? I was using: io.intercom.android:intercom-sdk:12.4.2com.google.firebase:firebase-messaging:23.0.5 I also saw this issue appear on the following versions: io.intercom.android:intercom-sdk:12.3.0com.google.firebase:firebase-messaging:20.2.+ Stack trace: java.lang.NoSuchMethodError: No static method rememberSystemUiController(Landroidx/compose/runtime/Composer;I)Lcom/google/accompanist/systemuicontroller/SystemUiController; in class Lcom/google/accompanist/systemuicontroller/SystemUiControllerKt; or its super classes (declaration of 'com.google.accompanist.systemuicontroller.SystemUiControllerKt' appears in base.apk!classes2.dex) at io.intercom.android.sdk.survey.ui.IntercomSurveyActivity$onCreate$1$1.invoke(IntercomSurveyActivity.kt:53) at io.intercom.android.sdk.survey.ui.IntercomSurveyActivity$onCreate$1$1.invoke(IntercomSurveyActivity.kt:52) at androidx.compose.runtime.internal.Compo

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Daniel M15
Employee
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EntyNew Participant
asked in Mobile SDKs
iOS app that works in a development environment does not work in production.

We are launching our ios app that has intercom chat integrated into prod environment. It worked well in dev environment, but won't open in prod. What can cause it? Do we need a new API key and stuff for prod? Is Identity verification a must for that?

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Daniel M15
Employee
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TESTNew Participant
asked in API & Webhooks
Is it possible to increase article statistics and use reactions via API?

Hi, I'm building a custom support page listing articles using API. I saw a report called "Article engagement" with some statistics like "Views", "Conversations" and "Reactions". Is it possible to implement these statistics with API?

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Lucas S12New Participant
asked in API & Webhooks
Receiving HTTP error 429 (Too Many Requests) when I'm using /search endpoints, even if I send only 1 request to this endpoint..

Apparently when I do a request for /search endpoints that has many results I receive the HTTP error 429.. e.g:body = { "query": {"field": "updated_at", "operator": ">", "value": 1656362751}, "sort": {"field": "updated_at", "order": "ascending"}, "pagination": {"per_page": 150,}, }   response = request.post(endpoint="https://api.intercom.io/conversations/searchquot;, payload=body)Even if it's only one day of search it leads to that 429 error...

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Diana Tripac
Intercom Team
Diana TripacSenior Community Program Manager @Intercom
asked in Messenger Security
Why set up Identity Verification and how to do that?

Why do I have to enable the Identity Verification, how does it work, does it affect users and leads and how to set that up?

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Diana Tripac
Intercom Team
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Rodrigo M12Connector
asked in API & Webhooks
How to connect Intercom to my PowerBI application

Dear friends,  Do you guys know how can I connect my Intercom data into my MS Powerbi? I've searched and it looks like it is possible to get this done using the rest APIs provided by the Intercom but I'm not managing to access them, can someone help me on this?  Kind regards,

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LudmilNew Participant
asked in Mobile SDKs
App crashes on Pixel 5 with this exception: Expected com.google.gson.JsonObject , but it was com.google.gson.JsonPrimitive

This is the stacktrace: com.google.gson.internal.bind.TypeAdapters$35$1.read (TypeAdapters.java:60)com.google.gson.Gson.fromJson (Gson.java:20)com.google.gson.Gson.fromJson (Gson.java:4)com.google.gson.Gson.fromJson (Gson.java:9)com.google.gson.Gson.fromJson (Gson.java)arrow_rightio.intercom.android.sdk.api.ErrorStringExtractorKt.extractErrorString (ErrorStringExtractorKt.java:30)io.intercom.android.sdk.api.Api$1.onErrorio.intercom.android.sdk.api.BaseCallback.handleErrorio.intercom.android.sdk.api.BaseCallback.onResponseretrofit2.DefaultCallAdapterFactory$ExecutorCallbackCall$1.lambda$onResponse$0retrofit2.DefaultCallAdapterFactory$ExecutorCallbackCall$1.lambda$onResponse$0$DefaultCallAdapterFactory$ExecutorCallbackCall$1retrofit2.-$$Lambda$DefaultCallAdapterFactory$ExecutorCallbackCall$1$hVGjmafRi6VitDIrPNdoFizVAdk.runandroid.os.Handler.handleCallback (Handler.java:938)android.os.Handler.dispatchMessage (Handler.java:99)android.os.Looper.loopOnce (Looper.java:201)android.os.Looper.lo

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Product T14New Participant
asked in API & Webhooks
Getting: "message": "User Not Found" when trying to merge two contacts that exists in the workspace.

Hello, I am trying to merge contacts leads into users as follow: curl --location --request POST 'https://api.intercom.io/contacts/merge#39; \--header 'Authorization: Bearer toto=' \--header 'Content-Type: application/json' \--header 'Accept: application/json' \--data-raw '{  "from": "623f6320f06ce936269f7bd9",  "to": "6189c5687f416a8308a57a23"}'When I try and query for them individually like this: curl --location --request GET 'https://api.intercom.io/contacts/623f6320f06ce936269f7bd9#39; \--header 'Authorization: Bearer toto=' \--header 'Content-Type: application/json' \--header 'Accept: application/json' The API returns the contact (lead or user) that I want to merge.Also, same result when going through the platform:  https://app.intercom.com/a/apps/glsleifc/users/623f6320f06ce936269f7bd9/all-conversations/p> I get the proper profile with associated conversation. Yet, when I want t

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Ryan ZConnector
asked in Mobile SDKs
Umbrella Header issue in iOS SDK 12.3.0

I recently tried upgrading from 11.1.0 to 12.3.0 of the Intercom iOS SDK and encountered the following error when attempting to build and archive:umbrella header for module 'Intercom' does not include header 'ICMLoadingViewController.h'I am using the following:macOS 12.4Xcode 13.4 (13F17a)Swift Package Manager (swift-tools-version:5.6)Fastlane 2.206.0Minimum iOS target version of 13.0 I also had the same issue when attempting to use version 12.2.1 of the Intercom iOS SDK. Has anyone else encountered this or found a workaround?

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User1303New Participant
asked in API & Webhooks
Will contact.created events ever have `companies` populated?

In my current integration, I made an assumption that if a contact was created and associated to a company that contact's company details would come in on the `contact.created` webhook notification. However, I'm no longer convinced that this is ever the case as I see the creation of a contact and attaching it to a company are always done in 2 separate requests in the UI or via API. Is there ever a case where the `contact.created` notification would contain the contact's company details? I haven't been able to make it work even making the attach to company API request in quick succession after creating a contact.  Are there other webhook notifications we could use to know when the contact becomes attached to a company or any other alternative approaches we could use besides polling the contact for updates?

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EmanNew Participant
asked in API & Webhooks
How can I pass user_id with email when sending message ?

can I have an example !

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Daniel M15
Employee
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