Popular Topics

Is it possible to delete multiple contacts via the Intercom API? The article here does not say anything to that affect https://developers.intercom.com/intercom-api-reference/v1.3/reference/delete-users/p>

In our case, we have an attribute called "preferred_language" and a team inbox called "Repair Inbox".If a conversation would end up in the Repair Inbox and if the preferred_language of the customer would be "EN", then I would like to add a note or subject to the conversation saying "English Customer". Would be great if anyone could help me out or let me know if this is possible :)  Thanks!

Hello, I would like to be able to query a team to see how many tickets are in them at a given time. For example, we have an overnight queue and I would like to be able to alert on if that queue gets past a certain number.  Seems like I would want to add a tag using the rule and then query for tag count? Thanks!

Hi! We've been snoozing a lot of tickets for which users do not reply instantly for days which results in the "time close" being increased. What should be the ideal time to close a ticket if a user has not replied? How many followups should be sent?

As i said, i'm trying to POST a new intercom/message to my customer but i'm not able to do it. Maybe the body is not correct. I have no problems with 'intercom-client' node library but now I must send this information through a serverless function :P 

I need to create a dashboard that gathers certain charts from different reports in intercom and I'm wondering how I should do it and what's the best way to do it.I need to display the engagement summary of different custom bots + the number of tagged conversations for a specific tag + opening rate of certain emails + reply rate of certain emails + number of new inbound conversations VS number of replied conversations

I want to try out the https://api.intercom.io/conversationsendpoints with demo data

Hello,I am developing an integration from my company's system to Intercom using the new features of Custom Objects and Custom Actions, but I have not been able to retrieve in my Custom Bot as a Data selection button the data mapped to my Custom Object.I have already set up the right relationships from my Custom Object to the People and Conversation objects following this tutorial (https://www.intercom.com/help/en/articles/6298283-setting-up-the-right-relationships-with-custom-objects), but no buttons are being shown in my bot.Can you assist me setting this up? As this is a new feature, I could not find any other help in the Intercom Help Center.Thank you,

It has been reported that on devices with smaller screens the configured layout does not work in the same way. Could anybody help me? 

Hi, We randomly get the following error when trying to build an android release build. After building a few times it seems to fix itself but suddenly appears again after some time. This is pretty annoying since it costs unnecessary credits on CI servers. It already happened in react-native-intercom 2.1.0 but also happens now on latest 3.0.5. FAILURE: Build failed with an exception. * What went wrong: Execution failed for task ':@intercom_intercom-react-native:generateReleaseRFile'. > A failure occurred while executing com.android.build.gradle.internal.res.GenerateLibraryRFileTask$GenerateLibRFileRunnable > /Users/vagrant/git/node_modules/@intercom/intercom-react-native/android/build/intermediates/local_only_symbol_list/release/R-def.txt 

Hi,  I have the simplest of questions. I have an extremely simple set of outbound conversations that go identify product-> capture product specific data -> end conversation -> generate lead for callback  when I have enough for a lead for that specific product, I want to take everything captured and fire it off to a webhook. I cannot for the life of me figure out how this happens in intercom, all of the help articles talk endlessly about webhooks and there are screenshots of a place you can stick your https webhook url but absolutly no description of how to get to that screen, and how to trigger a payload send when you close an outbound conversation.  I would also love to just preview what the payload looks like so I can get started on integration work into our CRM - it seems like you cannot do this without sending to a webhook? which as described above I cannot figure out how to do.  I am waiting on an intercom architect to have a free meeting slot to walk me through this, but

I'm not looking for a way to share a full article just simply for whomever is monitoring intercom to pick the right statement that applies to gather more information from the prospect or customer. I want to crawl, walk, run so not yet to the point of bots.

Hello, We'd like to query via REST APIs all the Conversation SLAs for an account. We'd also like to know how much time is left/overdue with reference to an SLA for a single conversation. As of now, we can see that the conversational model has sla status but not details - https://developers.intercom.com/intercom-api-reference/reference/conversation-model/p> But, I don't seem to find a way to get the SLA details. Does Intercom provide a way to do that programatically? Regards

There are events that are in segment and are not visible in intercom, I would like to know why.

I need to change colors for different parts of the chat, like replies, hover states, etc. but there is only one color that I can change in settings. Where are the rest of the color/font settings?

Hello Everyone,I am building a desktop windows application using .NET Core 3.1 and WPF. Any information will help on the best way to integrate with WPF application?

I created a canvas kit app for my teammates that looks up some customer details in our database and displays them in the inbox details panel, but I don't see any incoming data (like an access token) that I can use on our side to make sure the request is coming from intercom.

We would like to set the "Priority" or "SLA" attributes of conversations in particular. The reason is that we want to externalize the decision making of important vs non important conversations as soon as they come in. In the update conversation API, you can only update custom attributes. Right now we are only interested in Priority and SLA, but in the future we also might want to set tags or other fields. What we already tried: 1.Create an inbox rule that e.g. sets Priority if a custom attribute has a certain value. We set up a webhook to be notified when a new conversation comes in and set that custom attribute on the conversation through the API. Problem with this is that the inbox rule is triggered before we set the custom attribute. We also tried to call the /conversations/{id}/run_assignment_rules API but that only seems to trigger inbox rules which assign conversations. Even if we have an inbox rule that both assigns and sets the priority flag, only the assig

How can I limit the access to the user's data for particular agentsHave access only to the customers that this particular agent "owns"Even those user's agents cannot see email addresses and phone numbers (for calls Toky is integrated)There are few other things that I would like to limit but until now I would appreciate any advice on this :)

Hey everyone. I try to understand how I can connect a bot made on a different platform to the Intercom. Has anyone come across a similar case?

How do you grant access to custom reports?

I am having ab issue in a Next.js app. It only happens when the app is on mobile size, right after opening and closing the messenger and navigating to a different route the styling breaks. If I refresh the browser, the styling reset to its original state. This behaviour is not presented on desktop size.

From the documentation it seems to only be supported on messenger apps and not inbox. If this is the case, are there any plans for it to be supported on inbox apps too any time soon? Thanks

Do you have sample code on how to get the list of conversations for all users with the date range?

Hello everyone, I would like to know if I can list custom bots and resolution bots of my app by requesting the API. Thank's in advance.