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Hello I’m new to Intercom and I’m familiarizing myself with Series.I’m trying to create a series for on-boarding new users in our app. I’ll run you through the Series and any help would be appreciated. Entry: User Signs Up → When Matched → Welcome Email / In-app Carousel (Wait up to 30d)The carousel highlights “How to get started. This is important for the user to see. my confusion is around the Wait period of 30 days. My concern is if the app is not opened in 30 days, they leave the series. I’ve added in a Push Message after the carousel but that won;t send until after the 30 day period, and at that stage, they won’t see the carousel. Is it there a simple solution to drive them to the app within 30 days to ensure they see the Welcome Carousel?Any help would be appreciated!CheersRay

Can’t work out why my intercom series is triggering 4 webhook triggers (n8n executions) for the same payload/customer (user a)series:n8n executions : bare in mind the final merge2 in n8n waits for both inputs then sends slack message.all nodes set to execute once.in the left panel you can see the webhook was triggered 8.11, 8.14, 8.16, 8.21 am intercom webhook block statsuser a should only have triggered the webhook once 

Hello, The Intercom iOS SDK (16.2.2) is configured and integrated as per the documentation steps. Everything works except the Push Notifications.The push notifications are receiving both within the app and when it’s in background. But once you tap on the notification, you’re presented with an empty Intercom’s conversation modal screen.Tested it on iOS 16 and iOS 17 devices.What could be the reason? 

Intercom gives me the ability to create multiple Help Centers.  However in the Messenger settings I can only specify one Help Center, with no way to apply any sort of audience rule on which one gets used? What am I missing?  Is there a programmatic way to specify which Help Center a User is directed to?  

Hello!Is it possible to use the activity log endpoint to query results for a specific admin rather than having to sift through all admins? 

We want to engage customers better and make them feel like they been cared for by a real human being once they sign up for our system. Optimally we’d love to open up a conversation where we ask them 3 questions so we get some basic information about them, but also showing that there’s a person taking care of them.Any ideas on how to use the power of intercom to achieve this?

hiding the sidebars stretches the image, but it should just be the correct locked aspect ratio the entire time so that I can view and read it as it was intended 

The Whatsapp has the feature to reply an specific message.  Intercom has this feature working in Whatsapp channel?

Another way of asking this question is: Is the result of loginIdentifiedUser() persisted across app launches and device reboots?My assumption is that I only need to call this method once when my user logs in to my app and I need to call logout() when the user logs out. I don’t need to worry about updating a registration each time the app launches.However, this section in the docs are throwing me off. It asks to call loginIdentifiedUser() twice: Once on successful login (private fun successfulLogin()) and again “anywhere they sign in”. Is this second call supposed to be when we relaunch the app and detect that the user is logged in or not?

I am trying to add double braces into a pointer inside of Product Tours. Unfortunately it appears this may already have been used as an internal method to show personalised data, as when I test the tour the value within the double braces does not show. See the two images below.Is there a way to escape these characters? It’s quite important for the functioning of our application to show to correct way to add variables into your app, and without us being able to use these characters it becomes difficult to effectively showcase how our application work.Product Tour ConfigurationProduct Tour Test  

I've updated Intercom sdk today to version 16.2.2 and by updating it the keyboard would not be displayed on any textfield in the app regardless if it was intercom messenger or just any field. This happened only on iOS 17. Once I've downgraded to 16.2.1 it has started working again.

Hello 🖐 I’m working on building a chat application where customers in group chats can purchase items from inside the chat. I’m designing this in a way that uses APIs and Webhooks. I’ve been spending the last few days reading over the API documentation and am still uncertain about what best practices are regarding tickets and conversations. I know that I’ll need to open a conversation for my customers to be able to speak to support. Is it standard practice to open a ticket each time the conversation is opened? Also, from my understanding tickets can be converted into a conversation but there is no standard way to track tickets with conversations. Any insights would be greatly appreciated

Can we automate the sending of meeting invitation emails based on customer responses to specific data attributes? For instance, if the customer specifies the meeting mode (virtual or in-person), their preferred meeting date (dd/mm/yyyy), and preferred meeting time slots (e.g., 10 AM to 12 PM, 12 PM to 2 PM, 2 PM to 4:30 PM), I'd like to automatically send them an email invitation accordingly.I have tried using Google Calendar for appointment booking, but it doesn't seem to work for my particular case.

We want the full name of the sender to appear instead of "sender_first_name from company_name"

I'm interested in developing an add-on for our telephone representative service that would allow other companies using Intercom to route their calls through us. How can I get started with this integration, and what resources or documentation should I be aware of in order to make it happen?

Is it feasible to have separate bots for each page or URL of my website, including articles and news? If this is achievable, should I create separate bots, articles, and news sections for each part of my website, or are there alternative methods to accomplish this?

Hi thereIs it possible to view a log of API activity, similar to the Teammate Activity Log, but for any changes or activities carried out via API? We are specifically interested in identifying any User updates or Users created via the API endpoint.Many thanksHarleigh

I want to run a custom bot with a caveat that my rep is able to take control of the conversation anytime i.e. even if the custom bot has not completed the entire sequence.  So essentially the chat is assigned to a rep but as the rep is currently unavailable the bot is interacting using the predetermined sequence. As soon as the representative becomes available, he takes over, the custom bots stops its sequence and the rep handles the entire conversation. How do we implement this. And what functions we can leverage not limiting to custom bot, inbox automation rules etc.

Hello Intercom Community,My Self Kathleen Hemsworth I hope you're all doing well. I'm currently working on enhancing our Help Center's articles to provide the best possible support to our users. I'd like to tap into the collective wisdom of this community and gather some insights and tips on creating effective help center articles.Here are a few questions to get the discussion started:What are the key elements of an effective help center article? What makes an article truly stand out? How do you organize your articles to make them user-friendly and easy to navigate? Are there any best practices for writing and formatting help center content that you've found particularly successful?

Hi everyone, I’m posting here in the desperate try to get somebody from Intercom online to help with reinstating the account which was frozen due to too many failed payments associated with the card you guys had on file. We’ve since changed the payment method and fixed the errors that led to unintentional problems with the card and the invoice was processed. However, we’ve been collectively logged out of our workspace and are still unavailable to attend to the support queries which have been piling up in the inbox since the Saturday morning. It’s been 48 hours now without any response from either the response team or our designated account managers. Can somebody/anybody please help and immediately? For context, we’ve tried reinstating the account from inside the admin, however, we were unable to do that as we were experiencing the you already have an account error prompt. (?!)Yes, we do have an account but it seems that we need help from an operator to help reinstate our account. Would

Which format work best for Fin? It seems that Snippets are better processed by Fin. In this case, I am wondering if there is a solution to manage this content with efficiency. Is there a way I can isolate snippets on the same subject to make the changes needed? Or should I only count on my classification (titles) to do so? Is there a hierarchy in Fin’s choice to use an article or a snippet? What makes it choose an article from another? Or an article rather than a snippet? Is it based on the same algorythm than the one for the helpcenter?  Question: comment créer une facture?Answer based on those articles:Gestion de trésorerie - Comment importer manuellement une liste de factures ?Gestion de trésorerie - Comment supprimer une facture ?Gestion de trésorerie - Comment supprimer une échéance de paiement ?Utiliser les factures d'avoirWheareas I have an article called that does not appear at all Créer une facture, un devis, un document de vente 

I’ve added a new attribute to my Conversation object. The attribute is a Reference to a Custom Object. I have a workflow, and I’m trying to branch off a value in the Custom Object, but the newly added reference in the Conversation is not showing up. I have a Custom Action that’s populating the Custom Object and mapping the reference in the Conversation to the new object. Any clue what could be going on? Do new attributes take a long time to propagate to workflows?

When I attempt to log in (using either loginUnidentifiedUser or loginUserWithUserAttributes), I encounter the following error: [Error: ERROR - [HTTP 404] - Resource Not Found].The Android API Key and app ID are correctly set in android/app/src/main/java/com/recruitrobin/MainApplication.java.Using:RN v0.7.2.6android.minSdkVersion=21android.compileSdkVersion=34android.targetSdkVersion=33android.buildToolsVersion=29.0.2

Hi *,I recently stumbled upon the last-seen attribute being some days behind the last activity we log in our backend for most of our users.Is there some logic behind how last seen is being updated (especially by just using intercom-rails to integrate)?

We want to provide option to the Support Engineer before he closes the conversation, whether a Case should be created for the conversation or not. For this we wanted to show up a button which the Support Engineer will select before he closes the conversation. This button or input should be seen only by the Support Engineer and not by the Customer. How can we achieve this?