Settings, Security & Permissions

We recently had a query about the CORS headers coming back from the API and whether they could be narrowed down to just the domain(s) we use- I searched the docs but I couldn't find anything about explicitly setting CORS config, is this the case?

I want a teammate to only be able to access a specific workspace in intercom. how do I go about doing that?

How do I reduce the amount false users of my software. it's cause me to be charge upwards of $700+ per month? is there a number that I can call to assist me with billing?

Here is what she told me specifically regarding this: "I still have not received an invitation from Intercom. ------ tried sending it again yesterday (several times) and nothing. I've tried signing in (using the work email that the invite was sent to) and it says the account doesn't exist."

Is there a way to revoke an invite to intercom without having to scroll down the list of invited users?

Hi I'm trying to add our developer as a Teammate and it is blocking me for some reason. Please help. It's not clear what the issue is

I installed our intercom code on our square space site just like the intercom article said under code injection in the header section. However, it is not working. It will not show on my site: https://sellshark.comcan someone help?

Will a migration be required ?When will it be possible to change the hosting to Europe for existing customers ?  

I need to change colors for different parts of the chat, like replies, hover states, etc. but there is only one color that I can change in settings. Where are the rest of the color/font settings?

How can I limit the access to the user's data for particular agentsHave access only to the customers that this particular agent "owns"Even those user's agents cannot see email addresses and phone numbers (for calls Toky is integrated)There are few other things that I would like to limit but until now I would appreciate any advice on this :)

Hi,I have enabled "Require teammates to set up two-factor authentication (2FA)" - but it doesn't seem that Intercom "forces" teammates to enable this. Is there anything I can do to force them?

Hi, when customers add images or attachments to a conversation, the URL is publicly open. Anyone can open them at any time.How come we don't have the 'expires' and the 'signature' parameters in the URL as I see with other Intercom accounts?

How do I setup an automatic message to warn customers that we're no longer online, but on open conversations? There are a few of my customers who like do reopen conversations outside office hours, so I want to warn them that we're no longer online.

can i search for a closed conversation by User id?

We need some urgent help - one of my associates asked for help a few weeks ago and hasn't had a response.We are using Intercom to interact with our customers, however, part of our business model is changing and we will soon be responding to our customers, customers.We currently use an @intercom email address, as cloud commerce group. We cannot have this address used by us when we respond as our customer to their customer.We have tried to change the settings to use our email address, but this changes everyone to use @ccg. What we need is a way to change the response email address for just a few people in the teams. 

I would like to set up conversation assignment based on an uneven split and not a round-robin style rotation. Are there any integrations that allow this? Or could this be a feature that can be added in the future?

Hi! I don´t know if this is only a Finnish problem (😅 ) but after the customer has declined the cookies, chat cannot be available. Hubspot has created a solution where after the cookie declines messenger stays visible, you can open the messenger but nothing works inside (you cannot click any button in the messenger). However, there is a notification to accept the cookies to use the messenger and a button with you can do so. Does anyone have an idea how this could be solved with Intercom?

This employee no longer works with us. We need to remove her access and give access to a different employee. How can this be done?

Hey. Impossible to save Segment, error displayed again and again is "An error occurred while loading your users." Any help? Thanks!

Hi all! I'm building an app using Canvas Kit and I couldn't find how to configure a basic auth header in Intercom to send it to my banckend endpoint.

Hi, we're trying to figure out the best practice of escalating a support inquiry to other teams within the company; for example - R&D, eng; or biz dev; obviously, not all of the team-members on these teams are on Intercom. Would be grateful for advice.Thanks!

Should the app_id be secured or hidden in any way? I see that its public and accessible to everyone.

I want to add tags to conversations that happened in the past. How do I do that? Is it possible?

in the past there were control on permissions mean not all users can get access to the inbox now I see all the users can access  pulse is there any way to prevent assigning the conversation to the teammate but still can have access to inbox

Example Error: Access to XMLHttpRequest at 'https://api-iam.intercom.io/messenger/web/ping' from origin 'https://not-my-real-domain.com#39; has been blocked by CORS policy: The value of the 'Access-Control-Allow-Origin' header in the response must not be the wildcard '*' when the request's credentials mode is 'include'. The credentials mode of requests initiated by the XMLHttpRequest is controlled by the withCredentials attribute.