Messenger

Hello everyone!I often need to copy large snippets of code that users send to me via messenger for debugging.Is there an easy way to select the content of the message to copy and paste it somewhere else? Cmd+A doesn't work as that shortcut is already reserved. Thank you in advance!

Hello!Could you please tell me if it is possible to permanently set the language chosen by the user for communication with support? For example, if a user selects Ukrainian once, will this language be used for all subsequent inquiries?Thank you! 

HiI’m using the web Intercom object to interact with the messenger.  I have set up an automation workflow with a few buttons for the user to choose from.  This works great when a user is “coming in cold”, but I also have parts of my web app where I know which button they will choose and so would like to skip this initial showing of the buttons and just open the messenger with the relevant workflow automatically triggered.i.e. In a similar way that you can automatically trigger a survey with Intercom('startSurvey', 123);Is this possible with workflows? Many thanks

I want to open the Messenger when a certain button on my site is clicked, how do I set this up?

When we were first setting up Intercom we had 2 people testing out features such as sending a welcome message to all customers and someone else testing the message feature by sending a test message to all customers. Now, when a customer opens the intercom message center they see a bunch of fake messages or old welcome messages, and they don't go away. This is on EVERY customer and I didn't realize it until I took over intercom.  What if our customers use Intercom a lot? Will they just have a loooong list of conversations here?  

Rather than having the standard, we will get back tomorrow message that I have turned on, I'd like our bot to let clients know of our exact office hours. Basically, if anyone contacts our Messenger outside of our office hours, how can I customize the message? 

export async function bootIntercom(open = true) { const app_id = window.intercomSettings?.app_id await loadScript(`https://widget.intercom.io/widget/${app_id ?? 'XXXXXXX'}`) window.Intercom('boot', window.intercomSettings ?? { app_id: 'XXXXXXX' }) // the intercom widget needs to be shown once for it to stay closed, in button shape window.Intercom('show') window.Intercom('hide') if (open) { window.Intercom('show') }}Hello! We have Intercom integrated in our website and until now, relied on Users clicking on a Facade button to open and boot intercom. However, we want to get rid of that and just boot the messenger button widget on the bottom of the page automatically.The only solution I can come up with is this. First “show” and then “hide”  to present the user with the button. Is this a bug? I think just calling “boot” should be sufficient

Hey! My company only recently started using Intercom, and non of us have prior experience with anything similar. We currently have 2 products we want to use it for - one being free-to-use, visitor only website (on its own URL), and one being a client-only portal (separate URL as well). In the future, we might have more.We would like to know within the help desk which product the message is coming from (or in other words - is it a free user from URL 1, or one of our paying customers from URL 2). We’d love to make this scalable, so it’s easy to add new products in the future. What’s your recommendation on achieving this?

Hello,I’m implementing your SDK on an Android app and I’m facing an issue regarding the unreadConversationCountListener method.After a login, if my user doesn’t have any unread message and I send him a new one from the admin dashboard, the listener receive nothing.For it to work, I need to close and reopen the app but if I logout and login again, the same issue appear.If there is already a message unread when I login, the listener is working and directly send me the correct amount.I tried to move the listener in different places, before the login, after it, at the creation of the app, … but nothing change.I didn’t found directly this issue because it appears only after my pipeline build the app and send it to my Firebase App Distribution.I thought that was because of proguard but I put the rules found in your documentation.Let me know if you need more informations.Thank you

Dear Community,I would like to inquire if it's possible to adjust our system settings to allow clients to reopen a closed conversation within a six-hour window. Currently, the system permits reopening only with day-long intervals, which is too prolonged for our needs. Post the six-hour period, clients should be required to initiate a new conversation to address distinct issues, ensuring each matter is appropriately tracked.Thank you for your assistance!Best regards,Yuval.

Is there a method for forwarding an email from Outlook to Intercom? Despite my attempts and following the FAQ, I have not been successful

Hi everyone, I've been tinkering with the messenger settings, specifically trying to add some space at the bottom and sides, but I've hit a bit of a roadblock. I've tried fiddling with the code and exploring the Intercom web settings, but so far, no luck.Interestingly, I've managed to switch the messenger's side from left to right and vice versa successfully, both through code and the web settings. However, adding space seems to be a bit trickier.Just to give you a bit of context, I'm working with the react-use-intercom package.Any insights or guidance on how to achieve this would be greatly appreciated!Thanks in advance for your help.

I have intercom messenger installed in my SPA using GTM. In various places in the product I have buttons with the key value pair data-testid="get-help". The issue I’m having is that when the site loads one button with the above data-testid is visible and clicking it triggers the messenger as required. See first image below, help button on the left triggers a workflow in the messenger (all fake data btw). I then have the following, which shows when a user clicks a different button and in this space we have another help button (see top left of the green space). This button again has data-testid="get-help" and operates in the exact same way as the other help button but when clicking it, it doesn’t trigger the workflow in the messenger. 

Hi, We have the messenger installed on our website and we now need to 1) create the companies available in our product 2) associated the users to each company.I know that both points are possible via the intercom API but I was wondering if these two steps can be achieved directly by passing the company_id and name (for 1) and some sort of link in the payload sent by the messenger like we do for the user_data:user_data{"email":"myemail@google.com","user_id":"github|blabla","user_hash":"d5c0534625a6ec7ad75bc5b2a9f231b1febb226ff37bde15df3e6693c0130677"}it’s probably not the most secure way but I was wondering if it’s something that can be done instead of doing all this back-end side  thank you

Hey Team, so we integrated Intercom into our apps, we rely on React Native V0.72.9 and we @intercom/intercom-react-native v5.3.1and we did already select Camera, Media, Files, GIFs on the Attachements in conversations settings for our apps. but still when starting conversation we can only see Gifs and Images only. do we miss something here ? thank you

I have a real problem because on mobile devices, my app displays a bottom navigation/tab bar. As you can see in the picture attached, the standard mobile layout that you impose means that the messenger obscures the mobile menu:  Even if I adjust the bottom spacing to say, 60px, it has no effect on mobile devices.This is a real annoyance and I can't immediately think of a way to solve it. Surely other customers have experienced this issue before?

I didn’t see a section for phone so posting here. We have a need to transfer a call to another phone number for another business unit.  Use case: call comes in call answered realize it is for other business unit who do not use Intercom need to transfer to that phone numberWe don’t see a way to do this.I can transfer a call in a workflow, before it gets to the agent.Anyone solved this?Zendesk supports this. 

Anyone experiencing this? I’m able to replicate internally after a customer brought this up. Possibly related to the last updated as they have no issues on Chrome.Verified the following:No browser extensions or plugins are being used No plugins (other than the standard present) Cleared cache/cookies Tried in Private browsing mode No errors in the browser console or network tab (ctrl + shift + i)Any info would be appreciated. Thanks!Michael

I followed the example for how to create a Messenger Canvas App, and I got it to work. The problem is that it creates a button. After pressing that button, it displays some text. I cannot figure out how to reset the program to go back to the button so that I can begin making and testing my own changes to the program. The only way I’ve been able to do it is to change browsers, but there are only so many of those. I’ve tried deleting cookies and the cache, changing the APIs, resetting the project. I’m getting desperate here.  The example code is completely changing what is on the canvas:app.post("/submit", (request, response) => {  const body = request.body;  response.send({    canvas: {      content: {        components: [          { type: "text", text: "Someone just clicked something!", style: "header", align: "center" },        ],      },    },  });});I can’t try changing anything, because nothing ha

In Salesforce, there are ways to create Categories and multiple sub catergories to these data points. So lets say you have two categories: Category 1 and 2.  In Category 1, you have the option to choose from X amount of options. When you choose one option, it will show specific data points to choose from in Category 2. The reason we are looking for this is to have more consistent data chosen in Intercom while also offering more data to choose from. We would love to have more specific data chosen in drop down lists but don't want to add too much to them right now as it just becomes too much to choose from.  Just curious if there's been any demand for this.

Hi,I’ve got a problem with opening articles in the messenger. You can test this problem on this website: https://community.intercom.com/Click on an article in the list under “search for help” The article opens, click on the back icon Click on another article in the list under “search for help” The article doesn’t open, the messenger is blank and doesn’t respondI’ve also got the same problem with opening articles with window.Intercom(“showArticle”, 12345), sometimes the messenger doesn’t open the article and is blank and doesn’t respond. I think this might be the same problem.Step 1:Step 2:

Hi All, Hoping someone can help or provide some direction as how to prevent SPAM bots starting conversations on our Intercom Messenger on our Public Website.We have the Intercom Messenger on our Public facing website (Visitors/Leads) https://freshtrack.comWhen someone starts a conversation they need to provide Name, Email and Contact Number (which they do). However, the conversation is SPAM.  The email and phone number are fake and the message is generally “How do I register?”  or most recently “Where may I find a food bank” or similar.   The phone set to USA number.The volume of these messages is increasing and we want to prevent them as it is causing issues when our marketing automation runs and the emails just bounce back. Sometimes we get replies with exactly the same original conversation message  “How do I register”, “How can I book a appointment” etc.

Currently, in our android app is configured such that whenever a user clicks on the Intercom button, it initiates a new conversation.This setup, although functional, is not ideal for our users who often return to continue previous discussions. How can we modify this so that clicking the Intercom button opens the most recent conversation with that user instead of starting a new one every time.

I’m getting an error for identified users with `user_hash`, using the javascript APIThe Intercom.booted is true, but I can’t show it even with Intercom(‘show’) from the console, other events like shutdown throws this error which breaks other parts of our code is this a known issue? or is there a debug mode or something that can help me figure out the cause of the issue, it used to work just fine and it works perfectly for visitors 

Hi there, I'm hoping to find a way in my web app to insert a link that could open the Messenger directly to a specific Collection of help articles. We're hoping to draw attention to a category of resources without forcing the user to open a new tab. Does anyone know if this is possible? Thanks!