Outbound

Every time I click on an element in my product tour, this element leads to a new page instead of just letting me add a pointer to the button itself. Any tips to just grab the element and not have it click me through to the next page? Thanks!

Hello guys, I have been trying to create a custom launcher in navbar using GTM and so far I have been able to get the results. The real problem is I am not figuring out how to display the notification count on the launcher. I am new to the Intercom and GTM is so I feel like I am missing something very obvious or not educated enough on this topic. In short, I just wanna know how I can get the notification count.

Hi,Is it possible to launch a survey on mobile at a specific step in a user flow, based on their actions? For example, if they open a check-in step but then close it without actually checking in, I’d like to ask them to select a reason why.Thanks in advance! Alice

Hello I’m new to Intercom and I’m familiarizing myself with Series.I’m trying to create a series for on-boarding new users in our app. I’ll run you through the Series and any help would be appreciated. Entry: User Signs Up → When Matched → Welcome Email / In-app Carousel (Wait up to 30d)The carousel highlights “How to get started. This is important for the user to see. my confusion is around the Wait period of 30 days. My concern is if the app is not opened in 30 days, they leave the series. I’ve added in a Push Message after the carousel but that won;t send until after the 30 day period, and at that stage, they won’t see the carousel. Is it there a simple solution to drive them to the app within 30 days to ensure they see the Welcome Carousel?Any help would be appreciated!CheersRay

I am trying to add double braces into a pointer inside of Product Tours. Unfortunately it appears this may already have been used as an internal method to show personalised data, as when I test the tour the value within the double braces does not show. See the two images below.Is there a way to escape these characters? It’s quite important for the functioning of our application to show to correct way to add variables into your app, and without us being able to use these characters it becomes difficult to effectively showcase how our application work.Product Tour ConfigurationProduct Tour Test  

We want to provide option to the Support Engineer before he closes the conversation, whether a Case should be created for the conversation or not. For this we wanted to show up a button which the Support Engineer will select before he closes the conversation. This button or input should be seen only by the Support Engineer and not by the Customer. How can we achieve this?

"Hello,Is it feasible to create a link to the Intercom help center that, upon a user's arrival, triggers the Messenger to pop up? Our specific scenario involves attempting to activate the Messenger via a URL parameter or a similar method. Is this achievable?Best regards,"  

I am able to use the tools to specify the URL and add tour steps to test the feature, but the preview does not show up. I’ve tried changing the audience, even making it available to everyone (Users, Visitors, and Leads), but the preview still does not display. Is there perhaps a setting on my user profile, a permission or role, that needs to be adjusted?Thanks!

I've been getting this message - "Email can't be sent right now as your workspace is being reviewed".Then your AI chatbot asked me to provide 4 pieces of information:1. The website/domain where you've installed Intercom.2. An email address on a company domain that you will be using to send messages from Intercom.3. Information on whether you validate email addresses when users sign up on your website.4. Provide a link or instructions to where the signup flow can be tested.Now that I've provided. I haven't heard back from them yet. It's been almost 1 day. What is their support email? How do I successfully send the email? How long does your review take?

Hello.About 6 months ago I tested that when I created a message that used “Company name” variable and user was member of multiple companies, the message was sent to the user once per each company (eg. three times at once, each with different company name).This is behavior is documented here: https://www.intercom.com/help/en/articles/248-personalizing-messages-using-variables#company-nameNote: If a user is a member of multiple companies, messages using company name will be sent to them once for each company. Also, if I use a filter rule based on some company attribute (eg. Plan) and I use the “Check if user matches” feature in the message dropdown menu, I can see info message:“In cases where a user is a member of multiple companies, we will evaluate each company individually to see if they match the rules.”in the “Current matching status” section. It does not tell whether the message will be sent for each message but it shows whether the rules match for each company separately.However,

I have been trying to get an answer to this via support chat without luck…We are having an issue with the authentication status of our domain for emails. We had been authorised but recently moved our website and domain host to a different service. We added the Intercom DNS records to the new host a couple of weeks ago but the status of the domain in Intercom is still showing as unauthenticated.The new host is Squarespace.What else can we try doing to resolve this? It is impacting our deliverability due to junk/spam filters.Thanks 

I want to send out emails to a list of users based on a csv upload. I want the email copy to have custom parameters that pick up data points from the csv. How can I do this in intercom?

We have one client whose chat window will not remain minimized. They will minimize the window on one screen, navigate to another, and the chat window expands again. Every time they navigate somewhere else, it re-opens. OS & Chrome are up to date. 

Hi, I’m new to Intercom so apologies if this one is obvious.I would like to trigger a banner or post as a prompt for users who either:Closed a product tour on a page without completing the tour Remain on a page without action for an extended periodEssentially I want to create reminder prompts when it looks like the user is having trouble on a page. Thanks

While testing a product tour in a test environment, I found the most frequently I could send a tour to any user was once a day. Can it be made possible to create a test user, or an audience called ‘Test’ that can be sent a product tour more frequently than once a day?  It makes it very hard to test otherwise, and I have had to create many user accounts to test more than once a day. Or is there a way to do this with the current configuration?

Hi there,I love the new checklist feature, and am wanting to use them to onboard new users instead of tours, as they obviously work across pages, show progress etc, and are generally more informative and less intrusive. The biggest issue I’m having right now though is that I can’t find any way to determine whether a checklist has actually been completed.Basically, my scenario is this: Create an ‘onboarding’ checklist, have an intercom banner, intercom tooltip or in-app button that initiates the checklist on the home page that is only shown when the ‘onboarding’ check list is incomplete. Yet it appears this isn’t possible as there is no way to determine whether the checklist is complete or not.As an aside, it also appears that it isn’t possible to launch a checklist from a banner. Do they not support smart links?Thanks! 

HiWe're new to Intercom. We'd like to post a message to a user that pops up on opening of the app like this: What we are getting is the message view first: Is there any way to suppress this and go straight to the pop-up message? Thanks in advance, John

It looks like Intercom.logEvent(withName: ) is not thread safe, Yet the in line documentation is not warns the user and the provided url is broken: “Log an event with a given name. You can log events in Intercom based on user actions in your app. Details about Events here “Broken url: https://developers.intercom.com/reference/#events Workaround:Intercom.logEvent(withName: event) should be called on main thread only. Solution:Make sure Intercom.logEvent(withName: event) is thread safe or make it clear if its not.Stack trace:Main Thread Checker: UI API called on a background thread: -[UIApplication supportsMultipleScenes]PID: 16482, TID: 5635365, Thread name: (none), Queue name: com.apple.NSXPCConnection.m-user.com.apple.photos.service, QoS: 0Backtrace:4 Intercom 0x0000000105475054 IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 8106205 Intercom 0x00000001053f3c44 IntercomSDK_PINRemoteImageManagerSubclassOverridesSele

Many times, when we communicate with our customers, we need to use their message data for segmentation. This applies to any of the Intercom channels.We would like to utilize message data to, for example, exclude or include contacts who received message x. Another example would be to exclude or include contacts who did not open message x. We understand that this can be partially achieved with series, but not with individual messages.Currently, we address this issue by applying tags to users. For instance, we tag everyone who opened message x and then exclude or include them from the next message.Is there anyone solving this in a different way?

I’ve checked the previous asked questions, but can’t find a proper way to do it.While creating a Product tour for multiple pages, how can I add steps that should showing up on after navigating away from the first page(ex: abc.com/home), the URL of the second page is generated dynamically, like this: abc.com/project/1234, 1234 is the project id.Scenario: In my tour I ask user to create a new project and this takes the user to new page. Now on the new page, we have the projectId as the url parameter. So when I create a tour and user clicks on the New Project button, I want to show the following steps when the user navigate to abc.com/project/1234Is there a way that I can input the dynamic URL for the second or even the third page in a tour? 

Hi,  I want to create a survey to get an idea if a new feature is working as expected. How can I create a survey with “How did our xxxx do?” thumbs up and down, with an optional free text field after selecting?

One of my proactive support messages isn't sending despite users matching rules. I checked using the “check if a user matches” and Intercom agrees that the users match but is not sending the messages. 

Is there data on what is more engaging - Large message (popup that darkens the screen) or small message (on the side and less intrusive)? 

Hi, I launched a product tour twice and both times the issues are mostly that it’s appearing on other pages for some users. Is there something I’m missing when setting up the URLs?I’ve attached screenshots of my URL settings and a screenshot of the issues. The only solution I found is to add all the “does no contain” links to keep it from popping up on those pages. Is there another way around this?Thank you in advance,Sulamita 

Hi,I have set hide_default_launcher: true when booting Intercomwindow.Intercom?.("boot", {   api_base: "api_base",   app_id: “appId”,   user_id: “userId”,   email,   hide_default_launcher: hideDefaultLauncher,});But the intercom-notifications-frame"is still shown, how to force hide it?(The issue relates to my checklist or tasks of Intercom)Thanks