Outbound

I was wondering if there is any way of automatically tagging users when sending individual/personalized outbound emails, so that tag could (later) be used as the entry rule to a series. Is it possible? Is there any other way? Thanks in advance!

hi. can I change the phrase "Rate your conversation" when I close a conversation?

Hi there,Is it possible to link to the Intercom help center, but when the user lands, pop up the messenger?The use case is that we want to try and pop up the messenger using a URL param or something similar, is that possible?​​

We are trying to design an in-app pop up that will be displayed to a new user upon logging in the first time and direct them to take a course (external link) and we want to keep sending reminders to the user until they click the link. My question is:If a user closes a post pop-up on the first log-in, would we be able to send reminder pop-ups at some predetermined cadence? Is it possible to have a rule that makes it so that, if a user clicks the link in that message, the message won't show up any more?

Several users are added to a series, but not added to another series I thought they would have been. Is it just possible that a user can’t be added to multiple series at once?

Why are my leads marked as NOT MATCHED if they capture the NAME and the EMAIL in the previous step. Do they need to stay online for 3 hours to be matched? I used to make this step using MAKE + GMAIL + TALLY and it was almost instantly. I don’t get the novelty of the Series then. Series: https://app.intercom.com/a/apps/i3tqp94h/outbound/series/281909 

I want to make sure a tour stops showing when a user has completed the tour. Is this done manually everyday by tagging everyone who has completed? Would the best option be: “Send every time the person matches the rules”Thank you in advance!Sulamita

We need to know if its possible with eg a switch to decide not to send the reply with whole conversation by email in some occations?Eg if the answer I am going to provide is including sensitive data / GDPR stuff I want to “check a box” for the reply only to be visible when logged in and reading in the messenger and not to included in the email notification. As in “read the answer here when logged in”. All other messages can be includes, as ordinary support answers.I could find there is a general setting to either turn it on or off but the question here is if its possible with a switch in every conversation/ticket to turn it off just per message?https://www.intercom.com/help/en/articles/3527623-sending-email-notifications-without-conversation-content-or-history

With surveys is there any way to get them to work well on mobile devices when they are large format?Here attached from Intercom is what the survey is suggested to look like on mobile view, which I presume is if you’ve done the work with SDK’s to make the survey push on an app.It looks pretty tidy!Mobile view from Intercom survey previewBelow is an actual image of the same survey in real life on a standard Android phone. It doesn’t look as good, and on even smaller mobile devices some of the survey can’t even be read without scrolling _horizontally_ :| I am guessing it’s because it’s a mobile device accessing a web app and not an actual mobile app. Is this a correct assumption?Secondly, is there any way to get the formatting to scale better on mobile. Something to match what’s shown in Intercom’s preview would be great. Any other suggestions I’d welcome too!  

Hi! I’m wondering how I would set a goal up to capture total signs ups after sending an email. 

When I am creating a post I will use a URL, but we are offering an additional benefit to our existing customers - as this is something that we want our team to get on quickly is it possible to receive notifications through email which tells us who it was that clicked the link in real-time?

Hi, a a product tour I built is only showing after page refresh. I added a “wait 3 seconds” rule to see if there needs to be a delay but that didn’t help. I’ve seen in another question that selecting an element “by text” may be a better option but I’m not seeing that option anywhere. 

It would be good to be able to choose which logic to apply in terms of company, for the users with multiples companiesRight now, the logic is: if there is at least one company that matches, the rule, then the rule will be applied.It would be good to be able to have the possibility to choose the option: if at least one company does not match, then do not apply the rule 

Hi all - I have noticed that if I set a post live whilst I am already logged in (and have my account in the targeted tag) I will sometimes not receive the post until I log out. In my industry that is a big regulatory issue, so I was wondering how I prevented any user from being able to see the post when logged out?

Is there a way to grant access to a third party vendor to analyze all our transcripts? I can see how they can be download easily from a team member but is there a way to grants access to a separate party to go in and download or analyze all transcripts from the last two years?  

Hello there,I’m trying to replicate what I was able to do with our previous email and automation provider.I used to be able to pre-populate our JotForms with data from ActiveCampaign by linking the form field data with the attributes via a URL. This meant that when a contact would open the email and click the link, the form would automatically populate with their unique data, and so we’d be able to attribute submissions to users without having to rely on them adding the exact email address they use to sign up to our service.I’ve tried using the same logic for Intercom in the URL below, but so far I’ve not been successful. Please say I’m missing something obvious! This is the URL I’ve implemented in an Intercom CTA linkAnd unfortunately here you can see that it’s not had the desired effect - the data isn’t being pulled from Intercom  

HI. can we see when an outbound chat message was read by the user? We send out important info that sometimes the customer says they didn't see, yet the message shows as seen. Can i tell when that message was read? Not after last seen info. Thanks.

Hello Intercom Community , I am getting crash when i navigate to Intercom Messenger (version of 15.1.0 to 15.1.6 )Ex : Intercom.client().present(space = IntercomSpace.Messages) i am using kotlin version 1.9.0 and compose version 1.5.0but in version of intercom  15.0.0  everything working good,So i raise this issue , Please give me proper solution 

Hi all,I’m using an event tracking to trigger a survey from code:window.Intercom('trackEvent', 'open-survey')I have set up the survey to trigger on this event, and it works fine.What I want to do is to keep sending the survey till they actually complete it.I have to collect responses and I’d like to force them to actually respond (not only dismissing the survey but completing it). How could I achieve that? Is there anything I’m misunderstanding here?Thanks in advance

Hi There,I am trying to connect our Sales Team with our Customer Support Team, the idea is to triage customers that are slipping away in their first 7 and 14 days -  Purpose - Sales team working with leads in Hubspot who are not reponding to attempts to contactAim - Customer Support in Intercom is able to set up an automation for the customer in the meessenger which will ask them to reach out to us ad book a meeting using Hubspot Calendar or Calednly and then we can continue the onboardingResult - that the link between Hubspot and Intercom is able to trigger this automation on a user by user basis Has anyone got a solution to this problem, I think that we need some link from Hubspot that pushes the automation to the audience we want - but I haven’t seen anything like this available?

Can I edit company attributes? I would like to display product tours based on company attibutes

If I use Intercom's Survey and find out the aggregated results for customer A,Is it possible to have the results as data in A's account information（visible details）?For example, how often do you log in each month? to the question,If the answer is 5 times, I would like to know if it is possible to record the data as Store A's Login Count 5.t: 5.

Hi, is there a way to preview live without having to duplicate the product tours so many times or creating multiple profiles? For example a way I can find myself as a user and just delete the user info each time so that I can continue testing?

I’ve tried using the series but nothing happens when I set it live (only for myself to preview). I tagged the tooltips and product tour then added them to the series. I’ve also tried setting the tooltips and product tour live then setting the series live but I can’t tell if that worked just because I set them live individually.  

I want to ask my customer who have completed a product your to give me an NPS score - can I do that?