Outbound

Message goals should be able to target segments or allow for the same filtering and/or options used to build segments. Limiting users to just one binary goal creates a lot of bad reporting for us. Has anyone found a way around this?

Hi can I use a custom action and/or custom object in a series (not in a bot).  ex.  I would like to send an email after fetching data from an external API using a GET request.  This action will be triggered by the user’s place in the series, NOT by them sending a message to us.   

Hi,Is it possible to detect the Messenger was dismissed on iOS, so that we can call another method right after the user is back to our app?

So, my requirement is that I want to start a series for a user when a tag is added to them. Let’s say I add the tag user-email-not-verified, and they get added to a series (which will walk them through the steps to verify their email) However, I’ve not been able to figure out how to do it yet without using events. Can anyone please help. 

We would like to send transactional emails using your Visual Email Template editor, but include attachments (like say an invoice) to the Email? Is this something that you support either via your web application or API?I know that we can add a file to the editor but we need a way to attach a PDF file we generate on the fly.

Our company has a platform that multiple clients are using. The websites they have are the same for UI elements and functions, but each client has a different URL. We want to realise product tours and checklist once and apply them across different tenant (clients with different URL). Is this possible?

Hey everyone 👋🏼,Does anyone know how can i check what is the percentage of users who fill in the CSAT survey out of the total number of closed conversations? i’m trying to build it in a report, but can’t find the right formula.

We want to trigger a custom app handler based on the link/button user clicks in the in-app message (web app). We do not want the user to navigate using this link, we rather want to get this event and react to it the way we need. How to do it? I.e. we want to open some particular page in our web app with some param. But messenger only allows us to insert link and users to navigate to those links directly.

Any tips or best practices for announcing the new messaging app within the product? I tried putting a tooltip above the messaging app but ran into an error. Any ideas you have would be greatly appreciated?

I have a ticket set up for users to submit bugs. They click on an element, I launch the Messenger to have user create the ticket. However, I want to track the URL that the user was on when they submitted the bug/ticket.  Is there a way to do this?

An automated message was set up to send to the users after they onboard the programs. But the message is coming from an employee account who created those automated message templates. What I want to do is to dynamically changing the sender’s email address of the employees who is assigned to look after the particular user.  Is there a way to adjust the setting in intercom so these automated messages look like they are coming from that designated employee who is actually assigned to the user's account?  

Hello Intercom team,I am Shubham from Webgility company.We are using your Intercom service in our online application with the attached plan features.We are trying to initiate the intercom chat for our customers, whenever any error comes in the app, with an auto-populated message in it. And for that we are using the javascript function as mentioned in your api doc -> https://developers.intercom.com/installing-intercom/docs/intercom-javascript#intercomshownewmessage.This is working as expected on your dev environment. On dev, the chat pop-up opens with an auto-populated message in it. But on production, it is just opening the pop-up and not auto-populating the message we are passing in the method.Is it due to our plan features or there is something else we are missing?  

We are hoping to build an SMS based series that takes into account user responses to determine the next message sent. It would be a minimally complex “choose your own adventure” series where user interaction via SMS response drives the chosen series path. Does anyone have any idea if this is possible? I’ve looked at the audience rules in a series but there doesn’t seem to be any rule based on an SMS reply. Thanks! 

I want to know if in the intercom I can send a cadence of emails where the sending of the second email is triggered if the user has downloaded the file from the previous email?

I moved all of our transactional emails to intercom, but it’s a real issue that we can’t use a workaround for people who need to reset password if they have unsubscribed. 

Hello everyone, Our company uses Intercom to make marketing campaigns. When we send them in Post format we can disable the replies but when they are in Mail format it is not possible and we have several replies from customers. Does anyone know how we can block these responses? Thank you Paola

Is there a way to send a follow up email as a reply to a previous email in a series?Example:New lead enters the funnel > We send an email via Series > If no reply after 3 days > Send X email as reply to first email creating a thread > If no reply after 7 days > Send email as reply to the threadMost email automation services (Salesloft, Outreach, Apollo, etc.) offer this but I’m struggling to pull this off with Intercom. 

Hi all! I am looking to send an automated outbound message every time a new team member signs on for the first time welcoming them to our company. Ideally, each time somebody with the tag “new nurse” signs on for the first time, this message would be sent to their inbox giving them a brief introduction and some best practices. I don’t want it to show up for anyone who currently has this tag, only new nurses that are starting in the future.Is there an easy or easier way to accomplish this? I was brainstorming and I suppose I could also create an alternate tag that only new employees get, and then manually remove it once the message goes out? In short, I want to automate an intro message that will only go out to new employees joining our company. Any help would be appreciated. 

Hi everyone, I’d like to send a CSAT rating when a ticket (not a conversation is closed) is there any way to set this up?I tried something with the custom bot but unfortunately it doesn’t work because I guess of this rule “ The conversation includes at least one message from both the customer and a teammate" and in ticket there is currently no interaction (messages). Or maybe I’m wrong and conversation rating can only be triggered for conversation and not ticket? I’d appreciate your help!Thank you

Hi,Newbie alert here. I’d like to for the chatbot to capture feedback from a user. Something like:  Please describe who you are and what you’re looking forI get the impression that that isn’t really possible or am I mistaken? 

Just wondering if we can do something similar to messanger but wihtout the message function? What we want to do is use intercom to display our tours, links to help content etc in our products, but we aren’t quite ready to have people messaging us in intercom. 

We're curious if the newly released Tooltip feature set was designed with any accessibility requirements in mind. It's great we can adjust colors to ensure contrast ratios are met but can these tool tips be used by users who require keyboard tabbing? Can they be utilized by those who consume content with a screen reader?

Hi I want to ask how to stop sending a series of email campaign until the user ends up logging back in to my product? I created a particular reengagement email campaign, and I want to stop sending the rest of the emails after the user returns to my product. How should I set up my email campaign to detect such activity?  Thank you! 

I’m looking for a solution that allows my web app visitors to 1) submit feedback at any time and 2) submit bugs they encounter. I’d like there to be a button on my web app or simply click the Intercom message app and have a place within the Messenger that allows this. I would need to know the section of the app they are in.I’m not able to find a solution to this on the Intercom website or demos. Does this exist?

Objective: Programmatically (API) send SMS through Intercom while passing in a payload of variables to inject into the SMS template. We can’t find a path forward to utilize event metadata to fill in SMS template variables inside of series. Our current path that led to a dead-end isCreate a series with an event trigger. We POST an event to effectively send an SMS Use event metadata to pass in sms template variable values The only event attributes that show up in the SMS template builder are <eventname> first, last and count. Not our custom event metadata we specified.