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Hi,When a conversation comes in, intercom assigns it to a ‘company’. I would like to a different company. How do I do that?(I’m focused on Users, not leads)

SDK version: 16.6.1We’re unable to reproduce this issue, but it seem to occur in Intercom chat.Here’s the crashlog:IntercomSDK_saveViewHierarchycom.apple.main-thread0 libsystem_kernel.dylib 0x1808 mach_msg2_trap + 81 libsystem_kernel.dylib 0x5008 mach_msg2_internal + 802 libsystem_kernel.dylib 0x4f20 mach_msg_overwrite + 4363 libsystem_kernel.dylib 0x4d60 mach_msg + 244 CoreFoundation 0x53f5c __CFRunLoopServiceMachPort + 1605 CoreFoundation 0x53600 __CFRunLoopRun + 12086 CoreFoundation 0x52cd8 CFRunLoopRunSpecific + 6087 GraphicsServices 0x11a8 GSEventRunModal + 1648 UIKitCore 0x40a90c -[UIApplication _run] + 8889 UIKitCore 0x4be9d0 UIApplicationMain + 34010 Runner 0xbf74 main + 12 (AppDelegate.swift:12)11 ??? 0x1b2aa9e4c (Missing)com.apple.uikit.eventfetch-thread0 libsystem_kernel.dylib

Himy intercom is connected with IOS but In android, it is crashing with latest SDK 7.1.1details as below:  ClassNotFoundExceptionDidn't find class "androidx.compose.ui.platform.ComposeView" on path: DexPathList[[zip file "/data/app/~~_6n0USz8LnZCXj6M1KD4qg==/com.android.truespaces-wtWLOzkW30uslK-SfrqcEg==/base.apk"],nativeLibraryDirectories=[/data/app/~~_6n0USz8LnZCXj6M1KD4qg==/com.android.truespaces-wtWLOzkW30uslK-SfrqcEg==/lib/arm64, /data/app/~~_6n0USz8LnZCXj6M1KD4qg==/com.android.truespaces-wtWLOzkW30uslK-SfrqcEg==/base.apk!/lib/arm64-v8a, /system/lib64, /system_ext/lib64]]images as:  Can you please suggest how can we resolve this issue? Thanks 

Hey all, I love using the events via the Intercom iOS SDK. For some actions, users might trigger large amount of events(~30 in 1 min). Should I batch these events myself or the Intercom SDK is already handling it?  Specifically, do I need to batch events myself before calling this method?Intercom.logEvent(withName: event, metaData: metadata) Thanks!

Hey!I am seeking to report on ‘Teammate Away Mode’. Currently Intercom Reporting allows this, however it is against a Calendar period rather than my set Business Hours period.(See image below). I need to calculate how much time and agent spends away within our set business hours.Thanks!

I've already set and verified WhatsApp and WhatsApp templates

Is there a way to expire a HMAC hash for identity verification? How long does the hash last if the secrets are not rotated? Rotating a secret requires downtime so it is not ideal. If a HMAC signature is leaked, it can be use by anyone to impersonate a user. Unless I am misunderstanding..

Hi, I try to export my Workspace data to Amazon. However, in the last step, when I run the export, your system said it needs to verify my email. However, my email account does not receive any verificaiton email at all. I try to “resend”, but still fail.

Release Date: 28-05-2024 🐛 Bug Fixes Fixed some memory issues that impacted a small number of users. Fixed an issue that was preventing some modals from closing correctly. Removed Xcode console warning.

The Exel report for my intercom flow on android doesn't show some information about the user, such as the user's name and email address, this is happening every month.Could you please provide me with this information? 

Hi, I have two questions. I use the messager to contact Intercom but they do not reply after 24 hours. So I have to ask here:If I cancel the subscription, will all my data be deleted after the subscription expires? How can I switch from an old plan to the new plan, since from March, 2024, the price model has changed and I want to switch from the old one to the new one. 

App crashes on user entering Intercom interface, here is crash logs from Crasklytics. Fatal Exception: NSInternalInconsistencyException0 CoreFoundation 0xc7bc __exceptionPreprocess1 libobjc.A.dylib 0x18ea0 objc_exception_throw2 Foundation 0x6aac24 _userInfoForFileAndLine3 UIKitCore 0x7aa458 -[UICollectionView _Bug_Detected_In_Client_Of_UICollectionView_Invalid_Batch_Updates:]4 UIKitCore 0x2fec4c -[UICollectionView _endItemAnimationsWithInvalidationContext:tentativelyForReordering:animator:collectionViewAnimator:]5 UIKitCore 0x25ef54 -[UICollectionView _updateRowsAtIndexPaths:updateAction:updates:]6 UIKitCore 0x25eda4 -[UICollectionView insertItemsAtIndexPaths:]7 Intercom 0x139d30 (Missing UUID 97c5fb2d3c3d3fe5b90a2180a2c2ccbc)8 CoreFoundation 0x414b8 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__9

We are currently experiencing crashes when opening old messages on Intercom - iOS SDK.  Here is the error message:  *** Assertion failure in -[IntercomSDKPrivate.TouchTransparentCollectionView _Bug_Detected_In_Client_Of_UICollectionView_Invalid_Batch_Updates:], UICollectionView.m:10,929*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid batch updates detected: the number of sections and/or items returned by the data source before and after performing the batch updates are inconsistent with the updates.Data source before updates = { 1 section with item counts: [2] }Data source after updates = { 1 section with item counts: [2] }Updates = [Insert item (0 - 0)]Collection view: <IntercomSDKPrivate.TouchTransparentCollectionView: 0x7fe6630e8c00; baseClass = UICollectionView; frame = (-393 0; 393 783); transform = [1, 0, 0, 1, -393, 0]; clipsToBounds = YES; alpha = 0; gestureRecognizers = <NSArray: 0x600000590e70>; backgroundColor = UIEx

Hi, I’m Darshan Hiranandani, How does the API handle large datasets when performing bulk user operations? Are there any specific mechanisms or best practices in place to ensure efficient processing and minimal performance impact? Have anyone any suggestion and idea please share.  

 Crashlitics has reported a `FileNotFoundException` on Android, the resource can not be downloaded within the browser either.Androdi SDK version: 15.7.0Fatal Exception: java.io.FileNotFoundException: https://downloads.intercomcdn.com/i/o/1052073407/eabcb799a0515a981f18b011/IMG-20240515-WA0067.jpg       at com.android.okhttp.internal.huc.HttpURLConnectionImpl.getInputStream(HttpURLConnectionImpl.java:255)       at com.android.okhttp.internal.huc.DelegatingHttpsURLConnection.getInputStream(DelegatingHttpsURLConnection.java:211)       at com.android.okhttp.internal.huc.HttpsURLConnectionImpl.getInputStream(HttpsURLConnectionImpl.java:30)       at com.google.firebase.perf.network.InstrURLConnectionBase.e(InstrURLConnectionBase.java:24)       at com.google.firebase.perf.network.InstrHttpsURLConnection.getInputStream(InstrHttpsURLConnection.java:3)       at io.intercom.android.sdk.ui.preview.viewmodel.PreviewViewModel.prepareBitmap(PreviewViewModel.kt:17)       at io.intercom.android.sdk.ui.

lead #<Intercom::Contact:0x0000561eb31f1788 @changed_fields=#<Set: {"name", "custom_attributes"}>, @email="genuitytest+56565@work4humanity.com", @last_seen_ip=nil, @custom_attributes={"Company Name"=>"", "Company Website"=>""}, @client=#<Intercom::Client:0x0000561eb6dae938 @token="dG9rOmJkYzViNmQxXzBiZjFfNDhkNF85MDg0X2EzNjBiNDcwNmI0MDoxOjA=", @api_version=nil, @base_url="https://api.intercom.io", @rate_limit_details={}, @handle_rate_limit=false, @timeouts={:open_timeout=>30, :read_timeout=>90}>, @type="contact", @id="663b8c8ae671dfde9a0b02a0", @user_id="57858049-29f2-40b9-93d7-f9ad46352826", @anonymous=true, @phone=nil, @name="folka  devop", @pseudonym="Lime Anchor", @avatar=#<Intercom::Avatar:0x0000561eb7af9a20 @changed_fields=#<Set: {}>, @type="avatar", @image_url=nil, @client=#<Intercom::Client:0x0000561eb6dae938 @token="dG9rOmJkYzViNmQxXzBiZjFfNDhkNF85MDg0X2EzNjBiNDcwNmI0MDoxOjA=", @api_version=nil, @base_url="https://api.intercom.io", @rate_l

I’m trying to create notifications for conversations initiated and/or replied by users. However, I am unable to save the webhook with the selected topic(s). I see a popup that says “Your webhook settings were successfully updated and a test request was sent successfully” but the topics are not saved to the webhook.

I send a message user the api: Reply to a conversation,How do I get reply when customer reply ?I need to subscribe conversation.admin.replied  this topic ?

In the past, we used to send interactive PDF documents to customers when we required their signature to perform actions in their account. These documents allowed customers to fill in their details and sign electronically via chat or email, without needing to download any additional software. We are now seeking suggestions for an app that has an integration with Intercom and can perform the same function. Do you have any recommendations?

[Error: ERROR - [HTTP 404] - Resource Not Found]. when I try to use one of the login function.we are using or trying to present the Intercom Messenger. const loginWithIntercom = async () => { const status1 = await Intercom.setUserHash(user.id.toString()); console.log('status hash : ', status1) // true const status = await Intercom.loginUserWithUserAttributes({ userId: user.id.toString() }); // throw 404 not found error console.log('login success : ', status); };I’ve checked in the native code that everything is configured as it should be after running npx expo prebuild.how to deal with this issue ?We are using :expo SDK: 51react-native: 0.74.1intercom/intercom-react-native: 7.1.1how to deal with this issue

Hello everyone,Our team, operating within the travel industry, heavily rely on API calls to extract valuable insights from our database (e.g. departure dates, company codes, destinations etc.) wihin Intercom workflows. We then save this information as custom object attributes.This setup was designed to facilitate detailed data analysis of our workload while saving our team time by automating the input process for each request.However, to our surprise, custom object attributes are not accessible through search, reporting, or exporting functions within Intercom. As a result, despite the data residing in Intercom, our team still needs to manually input it into conversation and people data to make it available for reporting and exports.Recognizing the significance of this time-consuming process, we're actively seeking a solution to automate it.Is it feasible to complete conversation and people attributes via an API call (bypassing reference option), or are there alternative workarounds to

Hi there,This is just to inquire about the support of date picker and uploading attachment in a custom application build using Canvas Kit.-Mitali

Release Date: 16-05-2024 🐛 Bug Fixes * Fixes a layout issue with the Powered by Intercom link. Note This release contains some beta features.

Hello everyone,Our team, operating within the travel industry, heavily rely on API calls to extract valuable insights from our database (e.g. departure dates, company codes, destinations etc.) wihin Intercom workflows. We then save this information as custom object attributes.This setup was designed to facilitate detailed data analysis of our workload while saving our team time by automating the input process for each request.However, to our surprise, custom object attributes are not accessible through search, reporting, or exporting functions within Intercom. As a result, despite the data residing in Intercom, our team still needs to manually input it into conversation and people data to make it available for reporting and exports.Recognizing the significance of this time-consuming process, we're actively seeking a solution to automate it.Is it feasible to complete conversation and people attributes via an API call (bypassing reference option), or are there alternative workarounds to

Hello everyone,Our team, operating within the travel industry, heavily rely on API calls to extract valuable insights from our database (e.g. departure dates, company codes, destinations etc.) wihin Intercom workflows. We then save this information as custom object attributes.This setup was designed to facilitate detailed data analysis of our workload while saving our team time by automating the input process for each request.However, to our surprise, custom object attributes are not accessible through search, reporting, or exporting functions within Intercom. As a result, despite the data residing in Intercom, our team still needs to manually input it into conversation and people data to make it available for reporting and exports.Recognizing the significance of this time-consuming process, we're actively seeking a solution to automate it.Is it feasible to complete conversation and people attributes via an API call (bypassing reference option), or are there alternative workarounds to