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We need to automatically generate reports with comments for agents or admins, but the Intercom Excel report files do not contain the roles.Could you send us Excel files with the role information for each user?

Hello,I'm trying to setup inbox app to add canvas content with inbound email details for replies from 3rd party service (we need from name / reply to address as it's always forwarded from the same email and appear as conversation under same contact)  It's visible via "raw email" in web UI(in this case forwarded@email.com is always the same and we need to get Alex and alex@email.com) But looks like API has no access to those fields (it only shows subject/body and author email, which is always the same)  Is there a way to access those fields via API?Thanks

I’m using the latest version of the sdk. Here’s the crash output:java.lang.IncompatibleClassChangeError: Class 'android.content.res.XmlBlock$Parser' does not implement interface 'hk.a' in call to 'int hk.a.next()' (declaration of 'h1.a' appears in base.apk) at h1.a.a(SourceFile:6) at u1.e.c(SourceFile:66) at u1.e.d(SourceFile:113) at io.intercom.android.sdk.m5.components.HomeItemKt.HomeItem(SourceFile:112) at io.intercom.android.sdk.m5.home.ui.components.SpacesCardKt$SpacesCard$1.invoke(SourceFile:50) at io.intercom.android.sdk.m5.home.ui.components.SpacesCardKt$SpacesCard$1.invoke(SourceFile:1) at t0.b.e(SourceFile:50) at t0.b.invoke(SourceFile:1) at g0.b2$a.invoke(SourceFile:40) at g0.b2$a.invoke(SourceFile:1) at t0.b.e(SourceFile:50) at t0.b.invoke(SourceFile:1) at m0.v.a(SourceFile:41) at g0.b2.a(SourceFile:466) at g0.j.a(SourceFile:146) at io.intercom.android.sdk.m5.home.ui.components.S

Hi there, We're in the process of setting up company data on Salesforce to sync with Intercom so we can target specific customers using fields such as 'subscription expiry date'. I'm then unsure how we would target just the main contact of that company to send the comms to? We can have many users of our platform within 1 company. There is a field in Salesforce which has the main contact details on within the company record. Can I link via there?

In this example (Excel report), the comment 'Simplicity' comes from a user Fábio with ID '4740'. However, in Intercom, we have a different username and domain with the same ID. Yesterday, during the review of the May comments, we noticed 4 cases with this issue. Can you fix the problem or provide me with a correct Excel report?

Hello, since we are using our own notifications implementation using AWS amplify, we currently rely on the webhook to send Intercom notifications for our users. To send a push notification when creating a new chat message trough Proactive support we listen for the 'content_stat.chat' topic and stat_type: 'receipt'. However, for some users this event is only sent when they open the app, for other users (so far I could only make it work for one at a time) this event is sent even when they have the app on the background (which is the behavior I want). What is the behavior of this event, and how can I make it work for multiple users at the same time? I don’t want them to have the app open for this notification to arrive.If listening for this event is not a reliable way of sending push notifications when chat messages are sent, is there any alternative way of making Intercom Notifications work alongside amplify notifications?

Hello, please could someone point me towards the exact provisions in your contract/service agreement which ensures UK personal data can be transferred outside of the UK in accordance with the UK GDPR. I understand that data centre can be changed from US to EU with some manual efforts.Many thanks 

I’m trying to add tags to users via APi but is not working, Are there any diferences between contacts and users?I tryed using both and was not sucessful.I’m doing this http request but nothing is happening to the user tag  

Hi all,Wondering is anyone else has the issue where newsletter signups from Shopify come through with the field “Shopify verified email= true” despite not having actioned the double opt in email managed by Shopify.I’m currently being bounced between both support teams. 

Release Date: 14-06-2024 🚀 Enhancements It is now possible to send push notifications to the Simulator. 🐛 Bug Fixes Fixed an issue where it was not possible to close modal view that was opened from a Messenger App. The message composer is now always displayed on the conversation screen when appropriate. When a conversation is closed, form entry is disabled on the conversation screen. Made some minor UI bug fixes.

I think the webhook body has changed when a user sends a message,For the first message a user sends, I see the below. The body used to have the user’s message, but now it’s null. Also it’s a new part_type `language_detection_details`Anyone else notice this? "conversation_parts": { "type": "conversation_part.list", "conversation_parts": [ { "type": "conversation_part", "id": "2322", "part_type": "language_detection_details", "body": null, "created_at": 1718102859, "updated_at": 1718102859, "notified_at": 1718102859, "assigned_to": null, "author": { "id": "7189586", "type": "bot", "name": "Fin AI", "email": "operator+wed4314z@intercom.io" }, "attachments": [], "external_id": null, "redacted": false } ], "total_count": 1 } } }

Hi! When building the application in Xcode 14.0 b6, it shows the following error:Thread Performance Checker: Thread running at QOS_CLASS_USER_INITIATED waiting on a lower QoS thread running at QOS_CLASS_DEFAULT. Investigate ways to avoid priority inversions PID: 743, TID: 31796 Backtrace ================================================================= 3 Intercom 0x000000010440805c IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 80944 4 Intercom 0x0000000104407e48 IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 80412 5 libdispatch.dylib 0x0000000103c2a04c _dispatch_client_callout + 20 6 libdispatch.dylib 0x0000000103c2bbbc _dispatch_once_callout + 136 7 Intercom 0x0000000104407de0 IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 80308 8 Intercom 0x0000000104403d5c IntercomSDK_PINRemoteImageManag

Hello. I’ve found this report, but didn’t find the answer, so I’ll write my own example.We are faced with similar problem, after updating to version 17.0.1 from the version 14.0.7 (video in attachment). I can’t downgrade the library to the lowest version, due to we updated it to avoid another issues, which have been fixed in 17.x.  This issue is not reproducible on versions below 16.x.x. If you’ll have any additional question, please contact me. 

I have set up a custom domain using Cloudfare, I can now route from the custom domain to intercom article. I was wondering how do I route via my custom domain to an exact article:example custom route: somesite.com/supportwill go to:https://intercom.help/someintercomHow can I do it so that I can go from:somesite.com/support/some-articleTo my actual intercom article:https://intercom.help/someintercom/en/articles/some-article

All of a sudden when trying to log in last Monday, May 20, my colleague and I were surprised to find that 2FA had been activated on our account, even though we never activated it ourselves. Since we do not have teammates on this account we are unable to get a recovery code. We then tried to reach out to the Support team via Messenger that same day, but it’s been 3 days since and we have not gotten any response. We are now locked out of our account with no way of recovery. Could someone assist as soon as possible please?Thank you.

I’m using the Android SDK version and I got this crash in the intercom. Crash Stacktrace 

Hi everyone,I've recently upgraded from Intercom API version 2.3 to 2.11 and I'm encountering some issues. I understand that sections are now deprecated and are accessed via collections. I'm able to update the section names using the new path help_center/collections/{id}.However, when I try to use translated_content, I receive the following error:{ "type": "error.list", "request_id": "0001t87jrm46e5t3rtp0", "errors": [ { "code": "not_found", "message": "Resource Not Found" } ]} Has anyone else experienced this issue or can provide guidance on how to correctly use translated_content in version 2.11? Any examples, workarounds, or documentation links would be highly appreciated.Thanks in advance for your help! 

Title + I understand I have to use the Intercom API somehow, but I'd like a little more guidance.

Hi there!Going crazy over here. Trying to add a Vimeo iframe to my article by API.When it’s youtube, it works fine, but with Vimeo - no matter the URL I choose I always get “video src not supported”.The article creation works well and I am just trying to add a vimeo iframe to it.here is a fake video I created an uploaded This will not pass API validation “video src not supported” (but will work if I add it from the UI): <iframe src="https://player.vimeo.com/video/956950834?h=adfcdc69e8"></iframe> This will pass API validation but the URL is missing the h parameter and Vimeo cannot read: <iframe src="https://player.vimeo.com/video/956950834"></iframe>What can I do? I also tried multiple version of the vimeo URL - no luck.Let me know!

Hi, I was wondering on how do I route to specific article vai custom domain. I have setup so that we can access intercom page via our domain /support, do I do it in the same way with redirect rules via Cloudfare so that I can reach specific artcile via my own custom domain path etc. /support/some-article → Intercom Article?

Hello! We have successfully implemented Intercom as part of our Qt for Android application. All integrations were done on the Android side and it is working fine. One issue is that our app is running in complete fullscreen (transient action bar and status bar - WindowInsetsControllerCompat.BEHAVIOR_SHOW_TRANSIENT_BARS_BY_SWIPE ). However tapping on the Intercom launcher, calling Intercom.client().present() brings us into home view with both action and status bars visible. Is there any way how to pass a parameter to intercom so that it loads in fullscreen with the same options as the app?We do have some limitations on native Views and Activity management in Android when doing things through Qt.

I’m writing a helper app that adds notes to conversations and would like to be able to format the contents.Basis HTML seems to work OK but I’d like to add a code block and a table and neither are well supported. Can anyone point me at the correct documentation or provide other guidance?

We are facing an issue in our app that shows the following error messages in our Firebase. They are for the same issue with other Exceptions too, but these are the first two.We have tried to retrace the stacktrace locally but nothing was different.### First error message      Fatal Exception: java.lang.ExceptionInInitializerError:       at kotlin.reflect.jvm.internal.impl.resolve.jvm.JvmPrimitiveType.values(JvmPrimitiveType.java:722)       at kotlin.reflect.jvm.internal.impl.builtins.jvm.JavaToKotlinClassMap.<clinit>(JavaToKotlinClassMap.kt:722)       at kotlin.reflect.jvm.internal.RuntimeTypeMapper.mapJvmClassToKotlinClassId(RuntimeTypeMapper.java:116)       at kotlin.reflect.jvm.internal.KClassImpl.getClassId(KClassImpl.kt:116)       at kotlin.reflect.jvm.internal.KClassImpl.access$getClassId(KClassImpl.kt:5)       at kotlin.reflect.jvm.internal.KClassImpl$Data$simpleName$2.invoke(KClassImpl.java:5)       at kotlin.reflect.jvm.internal.KClassImpl$Data$simpleName$2.invoke(KClass

Because Conversations and Tickets seem to have different data sets. I want to create a very simple report that says:> Show me where Agent A, has uniquely closed X number of Tickets & Conversations.I want this on a dashboard. How do I accomplish this? Because when I try to make it, I can very obviously see there is a large(not a trivial one) divide between the counts of “Resolved Tickets”, “Closed Conversations”, and “First Closed Conversations”. I just want it under a single umbrella without having to make 3 unique reports. Is this possible? 

How can I create a chart showing the number of users versus the number of tickets in the Intercom tool?