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I’m currently preparing for the MD-102: Endpoint Administrator exam and I’m particularly interested in understanding best practices for managing device updates and ensuring security compliance. Could anyone share strategies or tips on:The key steps for configuring update policies on Windows devices. How to verify that updates are applied successfully and troubleshoot any issues. Methods for ensuring that security compliance is maintained across all managed devices.Any insights or resources would be greatly appreciated!

Open the modal of the intercom → swipe left and right → the app freezes as a result. Issue is only in IOS mobiles.

I noticed there were updates to reports as of last night/this morning. Was this announced somewhere and is there documentation about the updates? 

Hi team, recently I found that background-blend-mode is not working when creating email template.it seems acceptable styling when itself creating, but, after saving the template, background-blend-mode section is automatically removed. I tried !important but it also not working. Anyone please clearly answer how I can use background-blend-mode?

I'm seeing this weird error.TypeError: null is not an object (evaluating 'IntercomEventEmitter.UNREAD_COUNT_CHANGE_NOTIFICATION') I followed the guide on the official Github repo https://github.com/intercom/intercom-react-native#android. After trying the manual linking, I get a different error when building the app.> Task :intercom-react-native:generateDebugRFile FAILED Execution optimizations have been disabled for task ':intercom-react-native:generateDebugRFile' to ensure correctness due to the following reasons: - Gradle detected a problem with the following location: '/Users/bryamrodriguez/src/sammy-native/node_modules/@intercom/intercom-react-native/android/build/intermediates/packaged_manifests/debug'. Reason: Task ':intercom-react-native:generateDebugRFile' uses this output of task ':intercom_intercom-react-native:processDebugManifest' without declaring an explicit or implicit dependency. This can lead to incorrect results being p

Release Date: 23-08-2024 🚀 Enhancements Added the ability to disable swizzling. This can be done by adding the following value to your Info.plist: xml <key>IntercomDisableSwizzling</key> <true/> 🐛 Bug Fixes Fixed various memory leaks. Addressed some constraint-related issues in the SDK that were outputting warnings in the console.. Fixed a bug related to the Scroll to Bottom button in the conversation screen. Note This release contains some beta features.

How do you unlock a teammates account?

My team and I would like to know what would be considered a world-class handling time, so we can set it as a goal. This way, we can measure our efforts against the highest standard.

I have a custom action which is executed at the end of a custom bot flow. It sends a Post Request to an API endpoint with the details above. If the user inputs only first name, e.g. “Andrew” in the “Full Name” field then the API call is never triggered. Any solution for this? or is there a way to validate the “Full Name” field and ask the user to also input their last name? Thanks

Hi.I’m trying to write Android UI tests on the app with Intercom integrated.I’d like to check that Intercom main screen is opened after some actions made in our UI.However I’ve discovered, that Intercom uses Compose, that’s why usual techniques to find views ids are not working.Could you suggest if any semantics were used in your Compose code or how can I find any stable identifiers to check them in my tests?

BottomSheet for attaching images/videos to a message is overlapped by Navigation Bar if Navigation type is Buttons. 

Hello! I am currently seeking an Intercom Specialist who possesses the expertise to assist me in optimizing the utilization of Intercom.

Hi, is it possible to set a contact's default SMS to "Replied STOP. Filtered by carrier" using an API? And listen for changes to SMS settings via webhook.Thanks

Is it possible to delete only a specific language from the translated content of an article with the API?

I’m able to create news items via API and assign to the correct news feed, but is there a way to add them to the news center?When creating a news item through Intercom’s interface, there is an option to show a badge on the launcher, which corresponds to the “deliver_silently” property, and there is an option to add to the news center.  That news center option doesn’t have a property that I can find in the API documentation.Is it possible to add the created news item to the news center via API, or would I still be required to use the interface to do this?

Hello, is it possible today to target multiple Intercom instances under the same application? We currently are forced to have two different instances to handle different types of users, but they all use the same app. Is there any way to decide which Intercom app is targeted for each user?In a more technical note we use React and React Native apps.

Does anyone know what is needed on the Salesforce side of the house to ensure the fields are synced to Intercom? I have a new Case Field in Salesforce that I want to map a field in Intercom to, but when I go to the Salesforce integration Settings, the field is not available in the list of fields. Is there something I need to do on the Salesforce side of the operation to ensure it’s visible for Intercom to read?

ERROR - [HTTP 403] - Request failed: forbidden (403)

Hi Team,I’m Darshan Hiranandani, looking to obtain a full export of my articles and helpdesk inbox messages, including all their text. Could anyone provide suggestions or guidance on how to achieve this? Your insights would be greatly appreciated!Thanks,Darshan Hiranandani

Hi All,We’re currently setting up Intercom to replace Zendesk and are integrating it with Slack. We would like replies to threads in Intercom to appear as messages within a Slack thread. Is this configuration possible?Additionally, it would be very useful to have the user’s email address included in the Slack message.Any insights or suggestions on how to achieve this would be greatly appreciated! Regards Darshan Hiranandani 

permission: android.permission.RECORD_AUDIOI am wondering why the permission for audio recording is required in the new version. Also this new information is not stated in the documentation. I am planing to force the permission remove from the manifest file, but before that want to know if there is any consequence of doing that.Thanks!

Is there a way to update a field in Intercom, in this example via zapier, and append text to the field rather than overwriting the text?I haven’t seen anything in the community or documentation about this so if I have missed it sorry about that!Cheers,Alex

Hello, We would like to pull the following Intercom Reporting Metrics via the API. We are looking at the documentation here https://developers.intercom.com/docs/references/rest-api/api.intercom.io/conversations/conversation. That being said, we are having a hard time matching the following. Please let us know if there is documentation on how to pull the metrics listed below. Time to Close - Bot inbox time includedFirst response time, excluding bot inbox time and within office hoursReplies per conversationCSAT scoreConversations openNew Tickets  

I set up identity verification for web about a year ago and it has been working fine until recently when I noticed that for new users the initial ping request fails with the following error:{ "type": "error.list", "request_id": "00008k...", "errors": [ { "code": "invalid_document", "message": "either_email_or_user_id_present validation failed" } ]}My application sends email address only and generates a user_hash HMAC against the email only. I have verified that the new users are sending the correct email and user_hash HMAC using the hash checker tool in the admin web console. What’s odd is that older users pass validation and the ping request succeeds while newer users fail (same code path). I’ve compared the request/response for successful and failing users and I don’t see any difference. I’ve also tried a variety of new email addresses in case there is some email validation I’m unaware of but all new user emails consistently fail. Has anyone else experienced this?

Hello,We are planning to build a app for intercom.  This app will allow you pay anyone inside intercom. You will be able to pay via following wayPaper Check - Print on blank check stock paper Mail Paper Check - We will print & ship on our behave Pay any one electrically - via ACH Or Issue Virutal CardDo you think there is a need for this app?