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2188 Topics
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Intercom AdminNew Participant
asked in Apps & Integrations
setDOMStorage enabled in Android sdk

Our app uses intercom Andorid sdk and intercom Android sdk uses setDomStorageEnabled(true) that is reported as a security concern for our app.The DOM storage control is set to true, which allows the application to store page elements that could include user sensitive information. Setting the DOM Storage value to false will prevents local storage from being used. The setDomStorageEnabled flag found to be TRUE in the following class io.intercom.android.sdk.sheets.SheetWebViewPresenter We are using the version 12.3.0 of Android sdk in our app, could you please let us know if this behavior has changed in any of the recent versions of the sdk or if setDOMStorage is still enabled  in intercom sdk what kind of data is stored in local storage?   

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Jacob Cox
Intercom Team
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mdermanNew Participant
asked in Reporting
How to measure team capacity with multiple chats at once

Hi everyone, I am trying to do some in-depth analysis of my team’s capacity by looking at historical volume data. The challenge I am facing is that each support agent on the team can have up to 4 chats going at a time, so it’s not as easy as taking the total number of chats and multiplying by the average resolution time—I need to somehow represent in the math the possibility of multiple chats overlapping. Has anyone ever tackled this type of analysis before? How did you approach it? Thanks!

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Jacob Cox
Intercom Team
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Ryan L13New Participant
asked in Mobile SDKs
Has anyone managed to use the SDK's with expo?

I'm trying to integrate the SDK's with our react native app that uses expo. The only comment about it on this forum is to try this Expo Config Plugin. I've followed the directions like so:I have Expo SDK 45.I Installed expo-cli@4.4.4I Installed @intercom/intercom-react-native@3.0.4 I followed this article which explained how to get my keys and run it in the app with this import. import Intercom from '@intercom/intercom-react-native';  But I get this error: TypeError: null is not an object (evaluating 'IntercomEventEmitter.UNREAD_COUNT_CHANGE_NOTIFICATION') I searched this error and found a discussion where the only person who said they could get things to work ended up ejecting expo. This is something we are unwilling to do. If we cant get this to work we cant use intercom.  Do I have to eject expo to get this to work?With this package installed, how do I access and initialize intercom?

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Jazmin JConnector
asked in Apps & Integrations
Can I install Intercom on an Expo mobile app?

I am looking information to integrate our app (built under expo) with Intercom. I really appreciate any information or documentation

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jasonNew Participant
asked in Mobile SDKs
Android / React Native SDK Crashes on latest versions: java.lang.IllegalStateException: No OnBackPressedDispatcherOwner was provided via LocalOnBackPressedDispatcherOwner

We are seeing the following crashes on Android only when upgrading to Version 6 of the React Native SDK. iOS works fine: 1-07 12:50:31.668 21555 21555 D AndroidRuntime: Shutting down VM11-07 12:50:31.672 21555 21555 E AndroidRuntime: FATAL EXCEPTION: main11-07 12:50:31.672 21555 21555 E AndroidRuntime: Process: com.neuropeakpro, PID: 2155511-07 12:50:31.672 21555 21555 E AndroidRuntime: java.lang.IllegalStateException: No OnBackPressedDispatcherOwner was provided via LocalOnBackPressedDispatcherOwner11-07 12:50:31.672 21555 21555 E AndroidRuntime: at androidx.activity.compose.BackHandlerKt.BackHandler(BackHandler.kt:97)11-07 12:50:31.672 21555 21555 E AndroidRuntime: at androidx.navigation.compose.NavHostKt.NavHost(NavHost.kt:212)11-07 12:50:31.672 21555 21555 E AndroidRuntime: at androidx.navigation.compose.NavHostKt.NavHost(NavHost.kt:129)11-07 12:50:31.672 21555 21555 E AndroidRuntime: at io.intercom.android.sdk.m5.helpcenter.HelpCenterScreenKt.HelpCenter

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bernice
Expert User ✨
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LaurentNew Participant
asked in Mobile SDKs
App is crashing when starting on iOS 13 devices

Hello, I wanted to report to you a problem we faced recently.Our application is crashing when it's starting on iOS 13.We are using the Intercom SDK version 16.1.2.We installed this one with Cocoapod.It seems the SDK is referencing one Library that is available for iOS14+UniformTypeIdentifiershttps://developer.apple.com/documentation/uniformtypeidentifiersDid you also experience the same issue?I noticed the SDK should support iOS 13 in the podspec file: https://github.com/intercom/intercom-ios/blob/master/Intercom.podspecCrash log:Termination Description: DYLD, dependent dylib '/System/Library/Frameworks/UniformTypeIdentifiers.framework/UniformTypeIdentifiers' not found for '/private/var/containers/Bundle/Application/33855C68-5037-413A-B790-77EB65129A22/Qonto.app/Frameworks/Intercom.framework/Intercom', tried but didn't find: '/System/Library/Frameworks/UniformTypeIdentifiers.framework/UniformTypeIdentifiers' '/System/Library/Frameworks/UniformTypeIdentifiers.framework/UniformTypeIdenti

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aykut.aydin
Employee
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JPIntoNew Participant
asked in Mobile SDKs
[Android] Android Sdk Crash failing to resolve LocalSoftwareKeyboardController

Integration with the sdk seems to work but when I navigate to the messaging screens it crashes immediately  java.lang.NoClassDefFoundError: Failed resolution of: Landroidx/compose/ui/platform/LocalSoftwareKeyboardController;                                                                                                        at io.intercom.android.sdk.m5.conversation.ui.ConversationScreenKt.ConversationScreenContent(ConversationScreen.kt:240)                                                                                                        at io.intercom.android.sdk.m5.conversation.ui.ConversationScreenKt.ConversationScreen(ConversationScreen.kt:119)                                                                                                        at io.intercom.android.sdk.m5.navigation.ConversationDestinationKt$conversationDestination$5.invoke(ConversationDestination.kt:79)                                                                                                      

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Jacob Cox
Intercom Team
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mitren-usapathNew Participant
asked in API & Webhooks
Error "Query body must contain a query hash" when searching contacts

Hello,I trying to search by using the “POST /contacts/search” API. If I call the API from either POSTMAN or form the JSON as string, everything works fine. But when I trying to serialize an object to JSON and call the API, I get the error “Query body must contain a query hash”.This is from .NET API.Scenario which worksvar json = JObject.Parse($@"{{    ""query"": {{        ""operator"": ""AND"",        ""value"": [            {{                ""field"": ""email"",                ""operator"": ""="",                ""value"": ""{email}""            }}        ]    }}}}");var jsonStr = json.ToString();var postData = new StringContent(jsonStr, Encoding.UTF8, "application/json");using (HttpResponseMessage response = await httpClient.PostAsync($"/contacts/search", postData)){ … }Scenario which results in the errorvar searchQuery = new IntercomSearchQuery{    Operator = "AND",    Value = new List<IntercomSearchValue>    {        new IntercomSearchValue        {            Field = "email

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E
Intercom Team
Diana Tripac
Intercom Team
Diana TripacSenior Community Program Manager @Intercom
asked in Post-Event Q&A
Allow required fields for Tickets Creation in Workflows?

Asking on behalf of the user 👉 “Is it on the Road Map to allow required fields for Tickets Creation in Workflows?”

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bernice
Expert User ✨
Diana Tripac
Intercom Team
Diana TripacSenior Community Program Manager @Intercom
asked in Post-Event Q&A
Reports to compare YOY statistics?

“Are there reports to compare YOY statistics?”

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bernice
Expert User ✨
Diana Tripac
Intercom Team
Diana TripacSenior Community Program Manager @Intercom
asked in Post-Event Q&A
Fin question

“Is there a timeline for FIN kicking in with SMS's sooner than email or around the same?”

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bernice
Expert User ✨
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orcunNew Participant
asked in Mobile SDKs
[Intercom SDK v15.6.0] CRASH - Caused by: java.lang.ClassNotFoundException: Didn't find class "androidx.paging.Pager"

Hi, After updating to latest android sdk version (15.6.0), there's a crash when user clicks 'Send us a message' or 'Messages' Button. I attach crash logs below  java.lang.NoClassDefFoundError: Failed resolution of: Landroidx/paging/Pager; at io.intercom.android.sdk.m5.inbox.InboxViewModel.<init>(InboxViewModel.kt:44) at io.intercom.android.sdk.m5.inbox.InboxViewModel.<init>(InboxViewModel.kt:30) at io.intercom.android.sdk.m5.inbox.InboxViewModel$Companion$factory$1.create(InboxViewModel.kt:109) at androi

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bernice
Expert User ✨
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retention analytics reportsNew Participant
asked in API & Webhooks
Why the Intercom Webhook topic conversation.rating.added doesn't include the rating and remark?

Hello, I’ve successfully subscribed my url to the conversation.rating.added topic, and I’m getting the data.However, I’ve noticed that the conversation_rating object which is supposed to contain the “rating” and “remark” is always null.How can I get the “rating” and “remark” directly from the webhook each time a rating is added to a conversation? Thanks!

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Alicia Church
Alicia ChurchNew Participant
asked in Customer FAQ
Job opportunity

Hello, friends.  I am wondering if anyone has a link handy that will take me to Intercom’s employment opportunities?

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Larissa Alberti
Intercom Team
N
Nava SupportConnector
asked in Mobile SDKs
Trigger a workflow when a page is viewed

I’m trying to find documentation on how to trigger a workflow from within the mobile app, more specifically when a specific page in my application is viewed. I see lots of information on how to build the flows, but I can’t seem to find any documentation on how to update my application to enable this.

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Jacob Cox
Intercom Team
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alexforasoftNew Participant
asked in Apps & Integrations
Intercom on mobile removes some styles from our website

Problem description: On our website, after integration with Intercom, our some components lost CSS styles. Problem occurs only on mobile devices. Steps to reproduce:Open Intercom chat window Close Intercom chat window Move between pagesTech Stack:NextJS  MUI

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C
Employee
D
Dominik RActive User
asked in Mobile SDKs
Intercom SDK attributed to high battery usage in Xcode

When going through Xcode’s Organizer window you can see a breakdown of energy logs. In there Intercom-related calls and processes are listed as high impact.Here are couple of examples:48 seconds cpu time over 51 seconds (94% cpu average), exceeding limit of 80% cpu over 60 seconds 48 seconds cpu time over 59 seconds (81% cpu average), exceeding limit of 80% cpu over 60 seconds48 seconds cpu time over 59 seconds (81% cpu average), exceeding limit of 80% cpu over 60 secondsThe rest of the reports is quite similar in the stack traces and impact.Is there anything that Intercom could do to help with the battery impact? Maybe by exposing methods to stop listening for websocket messages?  Some additional information:We’re utilizing bluetooth-central background execution mode to listen to BLE device, which means that the app in some circumstances may never go to terminated/suspended state App is built with Flutter Intercom SDK version used 16.3.0

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hablasNew Participant
asked in Intercom Community
Can you recover data on a deleted team? (not a teammate or article but rather an "inbox")

A team “inbox” has been deleted and data from when that team was active needs to be recovered, is this possible? This happened within 7 days. 

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Intercom Team
Diana Tripac
Intercom Team
Diana TripacSenior Community Program Manager @Intercom
asked in Post-Event Q&A
How and when to use reusable workflows?

 “Can we get an example on how and when to use reusable workflows?”

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E
Intercom Team
H
haifnNew Participant
asked in Apps & Integrations
Why does the language_override attribute not take effect?

After the script script is loaded, set the global attribute language_override to English, but it seems to have some problems. Some contents of the dialog box are displayed in Chinese. How to solve it?window.intercomSettings = { app_id: 'xxxxxx', language_override: 'en',};   

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aykut.aydin
Employee
Z
Zoom SureshNew Participant
asked in API & Webhooks
Which client secret should be used fro webhook authentication

We do have our app published in intercom store and our customers gonna use that app to install / use it to interact with our system, we do ask customers to configure the our endpoint under webhook for interaction purpose. I do have questions, as per this documentation https://developers.intercom.com/docs/references/webhooks/webhook-models/#signed-notifications they mentioned “your app’s client secret” do that mean client secret of published app or we should get customer’s intercom workspace app’s client secret

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mateusz.leszkiewicz
Intercom Team
Diana Tripac
Intercom Team
Diana TripacSenior Community Program Manager @Intercom
asked in Post-Event Q&A
Fin available for email conversation?

Asking on behalf of the user 👉 “Any update for if/when Fin will be available for email conversation?”

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bernice
Expert User ✨
F
felipecssNew Participant
asked in Apps & Integrations
Intercom API, how to fix CORS error?

I'm trying to use the Api directly on the front end, but I'm getting this CORS error strict-origin-when-cross-origin. httpOptions = { headers: new HttpHeaders({ 'Content-Type': 'application/json', 'Authorization': 'Bearer ....', 'Access-Control-Allow-Origin': '*' }) };doest not Intercom apis  work in the client side?

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F
Diana Tripac
Intercom Team
Diana TripacSenior Community Program Manager @Intercom
asked in Post-Event Q&A
Fin AI question

Asking on behalf of the user 👉 “Hi there! Question - our team is using Fin AI, and it is maxed out at 10 URL's. Is expanding that cap in the product roadmap?”

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bernice
Expert User ✨
N
Nadine SchimanskiNew Participant
asked in API & Webhooks
Multiple showArticle(...) calls lead to unexpected widget state

Hello intercom support team,we successfully integrated the intercom widget in our react application and we would like to make use of the showArticles(...) function to display certain articles on button click. Is there a possibility to navigate back to the home tab directly after opening multiple articles via the showArticles(...) function? Because at the moment, If a user opens multiple articles on a button click the user has to navigate back through all articles which got opened.Another thing we experienced was that, after the user navigated all the way back, the help tab of the widget was shown without any possibility to select another tab or was blank without any content. Is there a possibility to avoid that? Messanger without content in the help tabScaled home tab without navigation possibilities after back navigation in an article.  

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