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Please, do not call UIApplication.shared.registerForRemoteNotifications() inside Intercom iOS SDK.This causes application(_:didRegisterForRemoteNotificationsWithDeviceToken:) to be called twice if you call registerForRemoteNotifications when you need in you app.I can’t disable this. Also IntercomAutoIntegratePushNotifications: NO don’t disable registerForRemoteNotifications() call.

When call API to create a conversation with empty `body` and one file attached, the API response with an error, but on https://app.intercom.com/a/inbox/ the chat appear.Here an example of CURL:```bashcurl --location 'https://api.intercom.io/conversations' \--header 'Authorization: Bearer <admin_token>' \--header 'Content-Type: application/json' \--header 'Intercom-Version: 2.10' \--data '{    "from": {        "type": "user",        "id": "<contact_id>"    },    "subject": "Test Subject",    "attachment_urls": [        "https://picsum.photos/seed/picsum/512/512"    ]}'```The example of response:```JSON{    "type": "error.list",    "request_id": "0035jabkv5b82qmiu3cg",    "errors": [        {            "code": "server_error",            "message": "Server Error"        }    ]}``` 

Current behavior:When tapping a deep link from within a conversation inside of the Intercom messenger, the modal is not closed, but the navigation is still happening in the background. Expected behavior:When tapping a deep link from within a conversation inside of the Intercom messenger, the Intercom modal should close, and the app should handle the navigation. Notes:This issue was not happening on version 5.1.2.It’s affecting only iOS.Tested on the following versions:https://github.com/intercom/intercom-react-native/releases/tag/5.3.1https://github.com/intercom/intercom-react-native/releases/tag/6.1.0

I am trying to fetch 150  contacts per page while calling  https://api.intercom.io/contacts.but on trying to do so , i am getting the following error {"type":"error.list","request_id":"0069rm2ubh0lgdfr7kg0","errors":[{"code":"invalid_document","message":"either_email_or_user_id_present validation failed"}]} attaching the REST API INTEGRTION code below: ( implemented using Salesforce Apex) String endpoint=’ https://api.intercom.io/contacts’HttpRequest request = new HttpRequest(); request.setEndpoint(endpoint); request.setMethod('GET'); request.setHeader('Authorization', 'Bearer ' + INTERCOM_API_TOKEN); request.setHeader('Accept', 'application/json'); request.setHeader('Content-Type','application/Json');       Integer perPage = 150;  String json= '{'+                        ' "per_page":'+perPage +   '}';   system.debug(json); request.setBody(json); Could you kindly share your thoughts on how to handle this error . Any input is highly appreciated . Thank you 

When I integrate intercom sdk 15.0.1 or higher, my application will crash immediately upon launch without calling any command from intercom.From SDK version 15.0.0 and earlier, the problem does not occur.Crash log image as attached file.Hope everybody help please 

Hello,I am using the React Native SDK.Since the last upgrades (from 4 to 6), I get this type of error when calling Intercom.sendTokenToIntercom in JS side. WARN [Error: Error in sendTokenToIntercom] ERROR Invariant Violation: No callback found with cbID 31610 and callID 15805 for IntercomModule.sendTokenToIntercom - most likely the callback was already invoked. Args: '[true]', js engine: hermesI did : - Full cleaning of cache (node_modules, xcode...etc)- downgrading from 4 to 6.0.1.No success.I don’t know if it comes after upgrades of another packages.But the rest works well (messenger...etc). Except this call.If you have any idea?​​​​​​​Thank you ! React Native 0.72.5Xcode 15iOS 17

Hi we have just implemented CSAT ratings and are doing surprisingly well from the customers who have rated us, however it doesn’t tell us the whole picture. Are you able to tell me whether it is possible to add CSAT to the creator of a message or ticket when there are multiple participants. I don’t want it sent to all participants just to the creator of the message. We often get messages with multiple people are CC’d into the conversation on first contact.If this cant be achieved currently are there any plans to include this?

Hi there! I am building an app to be used in Inbox using Glitch. In this app I need two buttons:   - One to call my endpoint API address.  - Another button to call my another endpoint API address.Obs: I don't want to open a link when button is pressedHow could I build this?

How to handle Cancel button redirection as it is automatically redirecting back to the last page? 

Mac os big sur 11.7 Safar can not reach the app.intercom

Hi IntercomI installed @intercom/intercom-react-native with my expo sdk, working on iOS.I used expo prebuild to be able to add intercom following the installation instruction provided for iOS, and it’s working correctly using iOS simulator or a dev environment.But when we distributed the release using Testflight, the app crash while initializing Intercom. It is not happening when we deactivate intercom.Please find below my settings : Package.json{ "dependencies": { "@expo/webpack-config": "^0.17.2", "@gorhom/bottom-sheet": "^4", "@hookform/resolvers": "^2.9.10", "@intercom/intercom-react-native": "^5.1.0", "@notifee/react-native": "^7.8.0", "@react-native-async-storage/async-storage": "^1.17.11", "@react-native-community/datetimepicker": "6.5.2", "@react-native-firebase/app": "18.0.0", "@react-native-firebase/messaging": "18.0.0", "@react-navigation/material-bottom-tabs": "^6.2.15", "@react-navigation/native": "^6.1.1", "@react-navigation/native-sta

i am trying to delete contact with API and it keeps giving me error "errors":[{"code":"not_found","message":"User Not Found"}] , i double checked about the id i am passing and it is correct. i also check for this error code but didn't find anything in the documentation

I have tried to find the answer to no avail, and haven’t quite figured out how to get this done with Zapier.  I’d like to have a way to post specific customer feedback onto a Slack channel. I tried the workflow by making a tag that triggers the message being posted to Slack, but I’d also want to have some more information (i.e. customer email or another identificator). I then went to Zapier to see if I could get a better quality message from there, but was not able to figure it out.  Is there anyone who has experience sharing specific customer messages onto Slack with some customer information? Thanks in advance!

I updated in my application the sdk from version 15.0.0 to the newest version 15.7.0 and I notice that I’m getting crash when I open my application by deep link and then by pressing back button. The crash: I notice that the handleExtras method was added in version 15.1.3  and there is bug:  activity.getIntent() can return null and than it throw NPE Please add null checking to avoid crashing users applications:Intent intent = activity.getIntent();if (intent == null){ return;}String instanceId = intent.getStringExtra(.... 

Hi. I am integrating the Intercom API in our application. Currently, I am unable to figure out how to perform a search for tickets with a specific custom attribute. As an example, we have created a custom attribute “Paying customer” based on whose value i need to filter and retrieve the tickets using the API search. Kindly advise on how best to proceed. Please see attached screenshot for further reference. 

Is it possible to make an outbound phone call to a contact from the ‘view contact’ page? Seems an odd feature to be missing, as currently it seems you can only call a customer if they’ve first messaged you?See the screen below - I feel there should be a ‘call’ button here somewhere?  

The JS API call is not working for me → Intercom('showArticle', articleId) I am using some othe JSAPI calls on the same page which are wirking.Are there any known issues?  

Hello, please understand that I have a few big issues on hand here, so I will explain a couple items first, then you can reply, then I am normally prompt to reply back.  I am a small human rescue nonprofit.  My VOIP/fax/SMS provider went totally out of business 2 days ago; not one bit of notice.  Everyone tells me to go with Intercom all the way, but honestly, until today, I had never looked at a portal that has as many options as you.  Which is great, I am not complaining. Is there a kind person, community leader that would help me get these various service on board today, ASAP?  I cannot operate with no forms of communication available to my clients.  HIPAA compliancy is a huge thing and if my total communications package is doomed, then I have 48 hours to bring up an entirely new system - thanks to the many federal communications guidelines that are imposed on nonprofits like me.Let me explain also that I am hearing impaired, so I am allowed to post a public email so people on this

Hi there, as we try to integrate 3CX to Intercom, but the 3CX can perform only GET requests. Can somebody suggest how can this be done. The request that that 3CX can initiate is in https://api.com/search?number=[number], then it can map the response fields and purse the data. Any idea is appreciatedThanks in advance 

Has anyone here has integrated Intercom with Parative?my company is looking into it but before moving forward I wanted to ask here if anyone has used it and if you can share what added values you got out of it? 

Hi there,I am trying to leverage the messages endpoint (https://api.intercom.io/messages and send an email using Intercom, with the template 'plain'. However, it seems like the 'message_type' body parameter is not working, since I send it and it generates an in-app message instead of an email. Here is the body of my request:{ "message_type": "email", "subject": "Hey", "body": "test", "template": "plain", "from": { "type": "user", "id": "63db09ccde07bab99d849eb0" }, "to": { "type": "user", "id": "630e7f6692c1ab99a7ef98af" } }And here is the response I am getting:{ "type": "user_message", "id": "1585218670", "created_at": 1675374629, "subject": "Hey", "body": "test"

I'm using Intercom Android SDK And when I'm using the old version, like 12.5.3 I'm able to displayHelpCenter page with the Messenger launcher button in bottom right But when I upgrade to newer version, not sure which version exactlyex : newest version 15.6.3 I call displayHelpCenter and setLauncherVisibility VISIBLE with the same code The launcher icon cannot show above the Help Center home screen (It seems like displayed below the Help Center activity page) In old version 12.5.3 my old code : Intercom.client().displayHelpCenter()Intercom.client().setLauncherVisibility(Intercom.Visibility.VISIBLE)After upgrade to version 15.6.3 my code : Intercom.client().present(IntercomSpace.HelpCenter)Intercom.client().setLauncherVisibility(Intercom.Visibility.VISIBLE)Is it possible to display launcher icon above the Help Center activity page?

It looks like Intercom currently only supports the legacy Firebase Cloud Messaging service which is depreciated and will stop working on 6/20/2024 https://firebase.google.com/docs/cloud-messaging/migrate-v1. When will Intercom be updated to use the Firebase Cloud Messaging HTTP v1 API?

Hello Dear Intercom-Support-Team, as of recently we noticed a strange behavior in our application and it is no longer possible to start a conversation programmatically from our application. The server returns 400 http error on request.We have not changed anything in the intercom settings (I have asked the entire support team) SDK Keys are not expired or so, and have been never changed. Other functions of Intercom Messenger are not affected.Could You please help here, as we use this functionality to provide our customers the possibility to send us Device Logs.Mobile Platforms affected: iOS, Android (both native Apps)Intercom SDK Version: 15.5.0 (also tested with 15.6.2 the same behaviour) POST https://jabaugui-android.mobile-messenger.intercom.com/messenger/mobile/conversationsRequest:{  "body" : "App: lexoffice Android, Version 267 ….",  "from" : {    "id" : "{id here}",    "type" : "user"  },  "app_id" : "{app id here}",  "hmac" : "{hmac string here}",  "user" : {    "email" : "{my em

I’m using Android SDK version 14.0.0 and I got this crash in intercom.Inconsistency detected. Invalid view holder adapter positionPartViewHolderCompose{5687a3 position=24 id=-1, oldPos=23, pLpos:23 scrap [attachedScrap] tmpDetached no parent} androidx.recyclerview.widget.RecyclerView{acb0621 VFED..... ......I. 0,109-720,762 #7f0a0212 app:id/conversation_list}, adapter:io.intercom.android.sdk.conversation.ConversationPartAdapter@1f9fbdb, layout:androidx.recyclerview.widget.LinearLayoutManager@88f2678, context:io.intercom.android.sdk.activities.IntercomConversationActivity@4ee8fa7androidx.recyclerview.widget.RecyclerView$Recycler in validateViewHolderForOffsetPosition at line 6156androidx.recyclerview.widget.RecyclerView$Recycler in tryGetViewHolderForPositionByDeadline at line 6339androidx.recyclerview.widget.RecyclerView$Recycler in getViewForPosition at line 6300androidx.recyclerview.widget.RecyclerView$Recycler in getViewForPosition at line 6296androidx.recyclerview.widget.LinearLayo