Popular Topics

When we send out a post message via push notification, select reply via emojis, the emojis don't appear in the message, any thoughts as too why?

How would I be able to send real time agent status to our WFM platform? They can set up an integration via API or database ODBC. For this specific use case we need the current agent status sent over so we can compare their status to their scheduled activity.

Webhook event topic https://developers.intercom.com/docs/references/webhooks/webhook-models/#event-topics covers a lot of events like lead generation, user events etc.I want to subscribe the topic only for Survey events(NPS or any other custom survey).Question is how can I specify event_name for surveys or is there any other way to subscribe for survey events?

Hi Im trying to create a webhook to stream some data to power bi. It seems pretty straightforward, but every time I enter the URL provided by power bi I get an error when I save.Is anyone familiar with webhooks and would know why I might be getting an error. This is the URL i’m trying to post data too.https://api.powerbi.com/beta/f4d47d75-31cd-49f6-9e40-9e32fbc4be60/datasets/c8b21055-b5c1-48e7-a3ee-fbe0b54a0b19/rows?experience=power-bi&key=GoCdtgSEk64pdsEadmz3Pe52aqKPrUSyeQewkcjSfSz9nrldMbcfntQPtmlvcZNHbF%2Fb4x8A9xESCHvmOw%2BZig%3D%3D

Can someone recommend the best way to use intercom to gather user interview participants in a mobile app? Basically I would like a way ask them if they would be open to being contacted for an interview/feedback session, and record yes/no responses and compile a list of those to reach out to. 

Has anyone else experienced a lack of response from Intercom Support?I attempted to upgrade my plan through the start-up program, but the process failed. Unfortunately, I have not received any response, and now my trial has ended, leaving me unable to respond to my clients. This situation is incredibly frustrating, especially considering that Intercom claims to offer 24/7 support. Initially, I couldn't submit the application as expected, so I sought confirmation from the support team while I was still in the trial period. EVERYONE assured me that I could submit it without any error until my trial ended. However, the reality is that I am still stuck here, and no one has replied to my messages.

Hey ,Whats the best way to programmatically export checklist step level data from the API?I'm able to get the overall numbers. But struggling to find the numbers that will give me step level data

We are getting inconsistent responses on tags from different intercom API calls for conversations. For search API with high date range we are getting lesser tags as compared to actual tags. While using list API we are getting the correct and consistent results. Is this behaviour expected or should we do something differently ?

Hi - I’m looking to set up 2 workspaces since we’re a marketplace - but i’d like to connect/authenticate the same domain for both workspaces. I already connected one domain successfully, but now i’m looking to do so for the second workspace.However, there seems to be a limitation where CNAME records that have name: intercom._domainkey.OURDOMAIN.COM can only have one unique value, etc. Is there a workaround for this such that we’re able to authenticate the same single domain for 2 workspaces?

Hey, we are looking for some one who can help us maximize our intercom set up.  We are a start up, small budget but light work for an expert :) 

showing this things in test , development sideIntercom Messenger warning: Identity Verification is set up correctly but not enabled. For details on how to enable it, see https://docs.intercom.com/configure-intercom-for-your-product-or-site/staying-secure/enable-identity-verification-on-your-web-product.this getting in my webiste  browser consolewhen i check installation it getting this error We haven’t received verified data from your installation. Please check the instructions and try again

I created a few ticket attributes as test ones but I want to delete these now. How do I do that?

After updating to new RN, everything was fine, but when i updated Intercom, the app has been starting close after open, and rn console was clean... But i found problem in xCode: 2022-12-27 22:31:47.367063-0600 MyApp[83087:2986586] [Intercom] ERROR - Tried to update user, but no user has been registered yet.   2022-12-27 22:31:47.367854-0600 MyApp[83087:2986586] [Intercom] ERROR - Tried to send metrics, but no user has been registered yet.   2022-12-27 22:31:47.368022-0600 MyApp[83087:2986586] -[NSNull code]: unrecognized selector sent to instance 0x1b9554020   2022-12-27 22:31:47.372064-0600 MyApp[83087:2986586] *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[NSNull code]: unrecognized selector sent to instance 0x1b9554020'   **** First throw call stack:**   (   0 CoreFoundation 0x000000018040e7ec __exceptionPreprocess + 172   1 libobjc.A.dylib 0x0000000180051144 objc_exception_throw + 56   2 CoreFoundation

Here is the crash log, also noticing the error about email not present. I am not sending user email to intercom. ```INTERCOM ERROR - 'email' must be an NSString and can't be nil or empty [Intercom] ERROR - Tried to update user, but there was a problem with the SDK's initialisation.[Intercom] ERROR - Tried to send metrics, but there was a problem with the SDK's initialisation. -[NSNull code]: unrecognized selector sent to instance 0x111a1d5902023-05-01 16:56:50.683285-0700 ZiggyReactNative[42315:4564543] *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[NSNull code]: unrecognized selector sent to instance 0x111a1d590'*** First throw call stack:(    0   CoreFoundation                      0x00000001117b778b __exceptionPreprocess + 242    1   libobjc.A.dylib                     0x000000010dc37b73 objc_exception_throw + 48    2   CoreFoundation                      0x00000001117c68c4 +[NSObject(NSObject) instanceMethodSignatureForSelector:] + 0    3   C

How can I retrieve Contacts, Conversations and Ticket data by specifying a date using a REST API? Could you provide the URL for this operation?

Hi all, After going through this article in the help center, we have implemented the update requests every time the URL changes in our SPA. I see the ping requests being made as expected.However, the widget is not behaving as expected. Article suggestions & page-specific messages are not being triggered. The widget does not change at all from how it is on first page load.As suggested in the article, I am just passing the last_request_at field, as no user data has changed, but I want the widget to update based on URL. I have also tried passing the user_id along but there is no difference. Am I doing something wrong, or is this the expected behaviour? The article seems to have contradicting information, which is a bit confusing: and later in the article: Which one is correct? Any help is appreciated. Thank you!

I’m using same dependencies with your sample and have the crash: java.lang.IncompatibleClassChangeError: Found interface androidx.compose.ui.graphics.drawscope.DrawScope, but class was expected (declaration of 'androidx.compose.ui.graphics.drawscope.DrawScope'proj lever build.gradle:plugins {    id 'com.android.application' version '8.1.1' apply false    id 'com.android.library' version '8.1.1' apply false    id 'org.jetbrains.kotlin.android' version '1.8.22' apply false}app level:composeOptions {        kotlinCompilerExtensionVersion "1.4.8"    }   def composeBom = platform('androidx.compose:compose-bom:2023.08.00')    implementation composeBom    androidTestImplementation composeBom    implementation 'androidx.compose.material:material'    implementation 'androidx.compose.ui:ui-tooling-preview'    debugImplementation 'androidx.compose.ui:ui-tooling'     implementation("io.intercom.android:intercom-sdk:15.2.2") 

Hello, We have integrated Intercom service with RevenueCat so we can send promotional message to particular users who have not renewed their subscription over a week. We have integrated Intercom into RevenueCat and we are able to see RevenueCat sending some events to Intercom. We have also confirmed that RevenueCat is sending event to Intercom or not, by adding custom event names rather than using default names and found that events are being tracked properly on Intercom. However, we are not able to see count updates for any events on Intercom. So, we can't filter users who have cancelled their subscription and not renewed their subscription over a week. We have reached to RevenueCat support as well and found RevenueCat successfully delivers all subscription events to Intercom. Would you please help us clearing this blocker?Any help would be appreciated. Regards,Paresh.

When I create an admin initiated message from API https://developers.intercom.com/intercom-api-reference/reference#admin-initiated-conversationI get no conversation_id in response. Then, I cannot find this conversation or refer to it somehow. Although in contact's profile this message belongs to conversation with an id! So, what I'm trying to achieve is to send a message to contact through API and then be able to save a link to this message.

Bonjour, Nous n'arrivons pas à retirer l' assistant virtuel.Pourriez-vous nous aider svp ?         

Is there any option to get event about Post (message anouncement for instance) has been created / setted as “live” ? via API for example? before user received it

In our company, we’re trying to retrieve recent conversations per company. I’ve tried the approach of another question posted in the forums. The problem is contacts can be part of multiple companies and when I run the query, the conversations from other companies are showing up as well. Anyway to do this?

Intercom appear animation looks like it’s presenting its View Controller on top of the current View Controller. But in reality it adds a new UIWindow with a snapshot of the current window and presents its View Controller on top of it.The issue is it doesn’t look for the top window, but uses something like UIApplication.shared.windows.first for the snapshot — this breaks animation with multiple app windows.In our case we have another “User is blocked please contact support” window on top (with higher windowLevel), which is not used for this snapshot :(Expected:Intercom should use the top-level key window for the snapshot.Intercom UIWindow’s windowLevel should be the same or higher than the current top window.

Hey folks 👋🏾After several recent updates, Xcode debugger stopped working for us, (lldb) po selfwarning: Swift error in scratch context: error: failed to load module 'Pipedrive'.Shared Swift state for Pipedrive has developed fatal errors and is being discarded.REPL definitions and persistent names/types will be lost. error: expression failed to parse:unknown errorDo you have any ideas what can be an issue? We are using cocoapods, but adding framework manually or via SPM doesn’t solve the issue. If we roll back to 15.1.1 everything works fine for us 🤔

This is the same bug as reported here : @Engineering  LLDB still doesn’t work with latest version (15.2.1) from https://github.com/intercom/intercom-ios-spThis topic was created to attract the attention of the Intercom developers since the previous question is marked as ‘Solved’.This is a critical bug as we can not use the latest version since developing without the debugger is almost impossible.