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We have our Facebook messages linked to our Intercom inbox so the team can answer customer queries from Intercom. Sometimes I need to check between a Facebook conversation on Meta Business Suite and on Intercom, to see who answered the query. But if I search the customer’s name in Inbox Search, they never show. You can search for the customer in Contacts and get to the conversation that way, but it seems odd for the conversation not to appear when searching the Inbox. Why is this the case?

This was requested multiple times here , but the topic was closed without a useful response.In previous versions of the Intercom SDKs, logging in and out was idempotent: if we called login more than once with the same user ID (or log out more than once), it wouldn’t give any error. That’s no longer the case on the latest versions, and this presents a problem. The SDK persists the user’s login state between launches but doesn’t expose its user state, so the only way an app can avoid calling login with the same user details the next time the app runs (which would cause the SDK to throw an error), is by also persisting the user log in state via its own method, in hope of remaining in sync with the SDK’s login state. However, this is problematic: state persistence is error-prone, and if an error occurs with either the app’s or the SDK’s persistence, the two can get out of sync, and the SDK will throw an error and leave the app in an inconsistent state.There are two options for the SDK to e

Hey all!New to Intercom as a whole but well versed with HubSpot.We currently have the Hubspot-Marketplace sync turned on which is syncing our contact data from Intercom to HubSpot, but one thing we don’t want are the Intercom Conversations in HubSpot.  What I’m trying to discern is if the ability to only turn on the HubSpot Inbox view is able to be separated from the data sync portion of the App/Integration?Basically we want our CS team to be able to see who the current Owner is of the HubSpot deal 

Hey there, first I'd like to give a s/o to the creator of the Expo config plugin for Intercom here, and say that this is something the Intercom could pickup as well ;) That said, the way the RN SDK is initialized is thru the native code in both Android and iOS, and unless I am mistaken, there is no way to initialize it from the SDK itself. Would be good to have a way to start it programmatically from the code as right now it is required for us to provide the API keys at build time and this makes it much harder to load those keys dynamically for example at our CI workflows. Since the RN SDK is a wrapper of the native libraries, I could recommend to follow the approach that Segment and Sentry used on their SDKs as those also are wrappers and allow the initialization to be done at run time. Thank you!

I am building a custom app in messenger home. It will open a form asking user input and submit. I wonder if there is any built-in method to make interaction component required (input, text area, select etc) before the user hit action component (button).Also, my app will stay at the submit flow after the user interaction. Is anyway I can reset the UI back to initialize flow?

Hi Community,Does anyone have experience with building Lightning Components for Intercom? We want to add a button to our Salesforce Community that says, “start a live chat” and when clicked, it uses the Intercom JS API to open the messenger - https://developers.intercom.com/installing-intercom/web/methods/The challenge we’re having is we don’t know how to build a lightning component that will work in our Salesforce community that calls the Intercom JS API.Best,Kevin

During my research within the API documentation,I encountered a challenge in identifying a method to establish a webhook for the purpose of receiving notifications when a message is received by the agent.I am inquiring whether such a webhook functionality is available within the provided resources.

Hi, is there is a way to stop user tracking while using intercom with a react web application?

I am trying to add some additional fields to the Jira tickets when they are created. Bug #1:The additional fields do not show up on the Jira side unless I specify “Bug” as the “Issue Type” field of the workflow. However when I do specify the “Bug” type I get 2 different Jira issues created. One Jira issue contains the additional fields and one does not.     Bug #2:Also, as a side note I’ve re-installed the “Jira for Tickets” app a few times trying to get the above to work correctly and now I see multiple copies of the Jira actions in the workflow template.  

Hello,We are working on conversation export via the API for 25K conversations.The first step, listing the conversations via the API is completed.Could you recommend a practical way for the second step - retrieving the conversations?Because it is very challenging to retrieve each conversation one by one and we are on a very tight schedule.Does anyone has experience with coding to retrieve the conversations in bulk and automatically in a quick manner?Any suggestions related to coding or any other options that will achieve our goal will be highly appreciated.Thanks. 

Not able to present overCurrentContext. Need ModalPresentationStyle Support   

Can’t work out why my intercom series is triggering 4 webhook triggers (n8n executions) for the same payload/customer (user a)series:n8n executions : bare in mind the final merge2 in n8n waits for both inputs then sends slack message.all nodes set to execute once.in the left panel you can see the webhook was triggered 8.11, 8.14, 8.16, 8.21 am intercom webhook block statsuser a should only have triggered the webhook once 

Hello, The Intercom iOS SDK (16.2.2) is configured and integrated as per the documentation steps. Everything works except the Push Notifications.The push notifications are receiving both within the app and when it’s in background. But once you tap on the notification, you’re presented with an empty Intercom’s conversation modal screen.Tested it on iOS 16 and iOS 17 devices.What could be the reason? 

Hello!Is it possible to use the activity log endpoint to query results for a specific admin rather than having to sift through all admins? 

Another way of asking this question is: Is the result of loginIdentifiedUser() persisted across app launches and device reboots?My assumption is that I only need to call this method once when my user logs in to my app and I need to call logout() when the user logs out. I don’t need to worry about updating a registration each time the app launches.However, this section in the docs are throwing me off. It asks to call loginIdentifiedUser() twice: Once on successful login (private fun successfulLogin()) and again “anywhere they sign in”. Is this second call supposed to be when we relaunch the app and detect that the user is logged in or not?

I've updated Intercom sdk today to version 16.2.2 and by updating it the keyboard would not be displayed on any textfield in the app regardless if it was intercom messenger or just any field. This happened only on iOS 17. Once I've downgraded to 16.2.1 it has started working again.

Hello 🖐 I’m working on building a chat application where customers in group chats can purchase items from inside the chat. I’m designing this in a way that uses APIs and Webhooks. I’ve been spending the last few days reading over the API documentation and am still uncertain about what best practices are regarding tickets and conversations. I know that I’ll need to open a conversation for my customers to be able to speak to support. Is it standard practice to open a ticket each time the conversation is opened? Also, from my understanding tickets can be converted into a conversation but there is no standard way to track tickets with conversations. Any insights would be greatly appreciated

I'm interested in developing an add-on for our telephone representative service that would allow other companies using Intercom to route their calls through us. How can I get started with this integration, and what resources or documentation should I be aware of in order to make it happen?

Hi thereIs it possible to view a log of API activity, similar to the Teammate Activity Log, but for any changes or activities carried out via API? We are specifically interested in identifying any User updates or Users created via the API endpoint.Many thanksHarleigh

I’ve added a new attribute to my Conversation object. The attribute is a Reference to a Custom Object. I have a workflow, and I’m trying to branch off a value in the Custom Object, but the newly added reference in the Conversation is not showing up. I have a Custom Action that’s populating the Custom Object and mapping the reference in the Conversation to the new object. Any clue what could be going on? Do new attributes take a long time to propagate to workflows?

When I attempt to log in (using either loginUnidentifiedUser or loginUserWithUserAttributes), I encounter the following error: [Error: ERROR - [HTTP 404] - Resource Not Found].The Android API Key and app ID are correctly set in android/app/src/main/java/com/recruitrobin/MainApplication.java.Using:RN v0.7.2.6android.minSdkVersion=21android.compileSdkVersion=34android.targetSdkVersion=33android.buildToolsVersion=29.0.2

Hi *,I recently stumbled upon the last-seen attribute being some days behind the last activity we log in our backend for most of our users.Is there some logic behind how last seen is being updated (especially by just using intercom-rails to integrate)?

Hi! My question is, can we get only specific fields while making a request to intercom API? What I mean is can we somehow mention that we need only one or a couple of fields? For example by adding “&fields=type, total_count” to the request URI for getting conversations. Getting all fields for all conversations is just absolutely not optimal, especially considering the body part of the conversation. Moreover, the more conversations we will get, the heavier each update of this date will be. 

Open the intercom modal → swipe left (the go back gesture) → the app freezes as a result. Issue is only on mobile iOS.This question describes my problem, but has no public-facing solution.@intercom/intercom-react-native versions: 6.0.1 and 6.1.0iPhone 13 physical device and iPhone 14 Pro simulatoriOS 16.4 and 16.6react-native 0.72.6

Hi everyone, in my web app, my user can login in multiple device with the same Account, but in every device have its own device conversation.Can i sync that into one ? For example expected:  - Account A device 1 → Start conversation X - Account A device 2 → Start conversation Y=> Both device will get conversation X and Y