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2190 Topics
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Peter M13New Participant
asked in Mobile SDKs
Error when calling loginIdentifiedUser()

We're getting an error in our Android app when we attempt to call loginIdentifiedUser() The code is very simple and we can't work out why we're seeing this error. Here's the logs from logcat: D/IntercomAPI: login identified.. I/Intercom: Dispatched Action: SOFT_RESET: No Value I/Intercom: Successfully reset the user. To resume communicating with Intercom, you can register a user I/Intercom: Dispatched Action: HARD_RESET: No Value I/Intercom: We already have a registered user. Updating this user with the attributes provided. E/Intercom: Failed to register or update user: A network request was made with no user registered on this device.Please call registerUnidentifiedUser() or registerIdentifiedUser(Registration). D/IntercomAPI: login identified failed: 1001 : ERROR - [HTTP -1] - Something went wrongThe log seems to be stating that the network call to loginIdentifiedUser is failing because we haven't logged in. That doesn't really make sense. Here's the code

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Дмитрий ИбрагимовNew Participant
asked in Apps & Integrations
error: Shortcut must have a non-empty label

Greetings.With the update to the latest version of Intercom 15.1.4 and addition of “Inline reply and smart suggestions to chat notification” feature, while testing this functionality on Galaxy A51/Android 13 it caused this to happen:java.lang.IllegalArgumentException: Shortcut must have a non-empty label18:02:43.782 System.err W at androidx.core.content.pm.w$b.a(ShortcutInfoCompat.java:249)18:02:43.782 System.err W at io.intercom.android.sdk.m5.push.ui.ConversationShortcutKt.createTemporaryShortcut(ConversationShortcut.kt:178)18:02:43.782 System.err W at io.intercom.android.sdk.m5.push.IntercomNotificationHandler$processConversationPushNotification$1.invoke(IntercomNotificationHandler.kt:10)18:02:43.782 System.err W at io.intercom.android.sdk.m5.push.IntercomNotificationHandler$processConversationPushNotification$1.invoke(IntercomNotificationHandler.kt:1)18:02:43.782 System.err W at io.intercom.android.sdk.

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Garima YNew Participant
asked in Apps & Integrations
Is there any way I can have 2 intercom workspaces linked to the same slack workspace?

Hi everyone, I have recently setup a new workspace in intercom. I have added slack as an app to this new workspace. But I am getting an error saying that I have already conencted this workspace to the slack environment.That's because my other workspace is linked to the same slack workspace. Is there any way I can have the new intercom workspace linked to the same slack workspace? I could really use the help! Thanks a lot :)

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Gideon JeffreyNew Participant
asked in API & Webhooks
Question about inconsistencies in "Models" documentation for API v2.9

Hi!  I have a question about which to rely on in the API v2.9 Models documentation: the example JSON object, or the documented fields / field datatypes.  In some cases the inconsistencies can be significant.  For example, in looking at https://developers.intercom.com/intercom-api-reference/reference/the-contact-model I can see the following differences:Documentation does not include the external_id field from the example JSON. Documentation lists avatar as having type object but in the example object it has type string. Documentation does not include the opted_out_subscription_types field from the example JSON. Documentation does not include the opted_in_subscription_types field from the example JSON. Documentation does not include the utm_campaign field from the example JSON. Documentation does not include the utm_content field from the example JSON. Documentation does not include the utm_medium field from the example JSON. Documentation does not include the utm_source field from the

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Racheal
Intercom Team
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karol tNew Participant
asked in API & Webhooks
Cannot send message as Operator

Hey! I try to build an auto respond integration but I have a problem with sending a message to the Customer using an API.I’m using https://github.com/intercom/intercom-node as a library for communication with intercom API. When I try to reply to the conversation using the adminID and I’ll provide operator user ID everything seems fine at the first glance so:api doesn’t return any error, message is added to the conversation in the inbox,But unfortunately email never arrives to the user.When I use different adminID everything works fine. I tried to search in the docs but I didn’t see if there are some limits related to sending a message as an operator. So my questions are: Is it possible to reply to the conversation using an Operator from the API?If it is possible do I need to add some extra configuration for the Operator in order to send messages to the user.

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aykut.aydin
Employee
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AlfonsoNew Participant
asked in Apps & Integrations
Starting an API Integration

Hello, I simply need to know if it is possible to integrate Intercom's api using Google App Script. Every week, we require specific set of data, including chat participation, replies sent, customer satisfaction rate, and other data that you can see in Intercom's reports page. We currently don't have an API integration system for Intercom; instead, all the data we needed on a weekly basis is manually entered onto a specific Google sheet. It would be wonderful if you could suggest further approaches so that we may begin an API integration with Intercom. Thanks in advance.

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samuel.enerfloNew Participant
asked in API & Webhooks
Can I run multiple intercoms on the same application?

Our platform uses our own Intercom instance for chat support, but a recent integration provided us with a second Intercom instance to also include in our application for customers to reach out to their support as needed.  I have been looking for documentation about the feasibility of this, but have been unable to locate any across the site. For our instance, we use the Intercom JavaScript library loaded by Segment.  Our instance uses the identify verification functionality, but the new instance to be included does not. Thanks for any insight into the feasibility of this, as well as any supporting documentation.

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Hayder JeburNew Participant
asked in Messenger Security
Identity Verification for web

Hello there,I want to enable identity verification  for a web application my questions are:1-After generating a hash on a server-side, is there a secure way you suggest to send that hash to a client-side? Also, Is it fine JavaScript access to the hash in the client-side?2- How would I test identity verification in DEV environment before implement it in PROD?Thank you!!

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Agente BMNew Participant
asked in API & Webhooks
Sending Images Directly via the Intercom API on WhatsApp

 Good morning, currently we are using the Intercom API with WhatsApp (inbound) and replying via the API. However, we are unable to find in the documentation how to respond to a conversation via API with an image. We would like to send an image directly, not just a URL.

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Racheal
Intercom Team
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Lisa B13New Participant
asked in Customer FAQ
Will a "seen" indicator be shown for group conversations?

Will a "seen" indicator be shown for group conversations?

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Bill ThomasNew Participant
asked in Settings, Security & Permissions
Unable to change subscription

We have signed the order form for a Support Pro plan. But we are now still in Starter plan.Right after we signed the order form, the Support Pro subscription showed up on the Subscription page. However, the Starter subscription was also listed on that page, which does not make sense. Aidan Simpson told us that it is better to cancel the Starter subscription. So, we went to the Subscription page and did the cancel. But this has caused the Support Pro subscription to be cancelled instead.So, now we are stuck in Starter plan. Our usage has been severely impacted by this.We have been trying to contact via Live Chat or email Aidan Simpson directly. It is the 4th days now, we still haven’t heard anything back from Intercom.What we needWe need to subscribe to the Support Pro plan and remove the Starter plan immediately!! This is our app URLhttps://app.intercom.com/a/inbox/bumuw2dq

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Shauna
Intercom Team
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NicolasPerezNew Participant
asked in Apps & Integrations
Turn off in app notifications

Good day, community! How are you all doing?I would like to ask if anyone knows how to disable the in-app notifications from Intercom. Currently, they are causing us some issues. Just to clarify, I'm not referring to disabling push notifications, as those are working fine. I'm specifically talking about the notifications that appear within our app once it's opened, such as when a user receives a new message from our customer support center.

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aykut.aydin
Employee
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ClouseNew Participant
asked in API & Webhooks
Static Page Metadata In API Response

Hi,I am making requests against the “Search Conversations” endpoint https://developers.intercom.com/intercom-api-reference/reference/searchconversations and paginating (using incremented pages) until the “total_pages” number returned in the response.However, I noticed that each response always shows page “1” with the same next page number of “2” along with an identical starting_after token each time under the “pages” object. Why is this the case -- can a support member help me get this addressed?Thanks,Clouse

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Eden
Employee
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Stuart MaythamNew Participant
asked in Settings, Security & Permissions
unable to add team mates

I'm unable to add team mates as it says "identity verification. We've prevented your workspace from sending email, including invites, as your workspace failed our workspace review process. Please contact customer support or visit our Help Center for more information."  

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Jennifer K
Intercom Team
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amyoultonNew Participant
asked in Mobile SDKs
[SDK] [iOS] Text size in chat aren't dynamically sizing

I am curious about how whether this is intentional or not with the iOS SDK. I am currently using 14.0.0. Everything is responding great to the larger dynamic text option, except for the actual messaging and text history. I recorded a screen capture of demonstrating what I mean with a much larger text size! Is it not updating the actual chat text a conscious choice?https://vimeo.com/844336751?share=copy  

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Eden
Employee
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gleb.pregerNew Participant
asked in Mobile SDKs
[SDK] [iOS] [Swift] [Crash] Intercom 13 and 14 crashes

Hello, Intercom team.I've encountered a serious problem when using Intercom ios sdk on the latest versions of ios 16.4 and higher, the application began to crash with an error when trying to open a conversation from the list of conversations in Intercom. (1)After that, I tried to update Intercom version to 14.1.0 but faced an even more serious problem, the application began to crash when opening the Intercom screen (after calling Intercom.presentMessenger()), including on older iOS versions. (2)Are you aware of these problems and can you suggest a solution?1)Xcode Version 14.3 (Swift)iPhone iOS versions 16.4 and 16.4.1 Intercom iOS SDK version 13.0.0 (installed with cocoapods)Error description:Thread 1: "Invalid batch updates detected: the number of sections and/or items returned by the data source before and/or after performing the batch updates are inconsistent with the updates.\nData source before updates = { 1 section with item counts: [1] }\nData source after updates = { 1 section

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Anup DebBarmaNew Participant
asked in Mobile SDKs
not receiving notifications on iOS app for react-native.

At the moment even after passing the token, we are unable to recieve push notifications sent via intercom into our iOS apps.a confusing thing which i could not clarify on the docs was does intercom needs the apns token or fcm token for the ios app. since we use firebase am not sure what intercom requires as its not clear on the documentation. the end result is we are not receiving any notifications, when a agent replies or chat is intitiated.react-native sdk version :"@intercom/intercom-react-native": "^5.1.1",have successfully added the right apns key and bundleId to the settings.

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Eden
Employee
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SebaNew Participant
asked in Reporting
Incomplete conversation data in the new Data Export feature

Hello,We have started exporting our conversation data using the Data Export to S3 but we are finding several conversation parts that missed the author id and type, both are just empty like this:"author": {  "type": "",  "id": ""},This only applies to some conversation parts created by our support agents so it makes impossible for us to track our agents performance. Also in the same conversation several agents may send messages so it is not enough to have the admin list in the “teammates” object.Is there any configuration that we may be missing?

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Simon BConnector
asked in Mobile SDKs
Error when trying to update to Intercom iOS SDK 15.0.2 via Swift Package Manager

Started getting the following error recently when trying to update packages in our Xcode iOS project with Intercom’s 15.0.2 release:x-xcode-log://3FB75066-095F-4338-BB55-70D7B84D9276 invalid URL 'https://github.com/intercom/intercom-ios/releases/download/<INTERCOM_VERSION>/Intercom.xcframework.zip' for binary target 'Intercom' Looks like it isn’t rendering the “INTERCOM_VERSION” properly there? This is preventing all packages from updating in our project, so I had to temporarily force it to stop at 15.0.1 (which has been working fine).Any idea how to fix?

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User2200New Participant
asked in Mobile SDKs
Increased app file size after updating to recent Intercom Android SDK's

We are trying to keep our Intercom Android SDK up-to-date and therefore update it every few months. Unfortunately, the last two updates increased the app size by nearly 7 MB, which is a no go in such a competitive market where app size matters a lot. Therefore I would like to know if there are (1) plans to decrease the Android SDK size and (2) active monitoring about file size over the last few months. We will need to downgrade to an older Intercom SDK for now, so a fix would be appreciated!

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User831New Participant
asked in Mobile SDKs
Long time to fetch intercom-ios repository with SPM

I noticed that adding intercom-ios takes an awfully long time to fetch repository. Upon further inspection it looks like the repo is ~1.5GB in size. Swift package manager for some reason chooses to fetch the entire directory and therefore it takes an inordinate amount of time to download (over 8minutes).

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Brian B11
Intercom Team
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User458New Participant
asked in Mobile SDKs
Are you planning to add support for Swift Package Manager for your iOS SDK?

https://swift.org/package-manager//p>

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Brian B11
Intercom Team
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Dmitri AntipovNew Participant
asked in Apps & Integrations
Intercom widget crashes after 'shutdown'

Hi all!I use the intercom web version.After the user logs out of my application, I clear the session using the native Intercom('shutdown') method. Then I initialize a new session with the native method Intercom('boot', { app_id: 'my-app-id' }). The intercom widget appears. After a few seconds, it disappears with an error in the console.What am I doing wrong?

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Jacob Cox
Intercom Team
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Nicole YNew Participant
asked in Reporting
Does anyone here understand the Conversational Support Funnel Report?

I love the visual it gives, but need to understand what goes into each section.  For example, is someone who views help articles included in the Seeking Support section and then the Tried to resolve with self serve content.  Tool Tips, are these classed as Proactive Support?  I have read the article, but am still unsure. https://www.intercom.com/help/en/articles/5652381-the-support-report/p>

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Roman KamyshnikovConnector
asked in Mobile SDKs
Android Intercom SDK crash (FocusRequester is not initialized)

Hi!We started seeing this crash in the Android Intercom SDK (stack trace below). This was on version 15.1.0, we’re updating to 15.1.1., but the release notes for it only mention "Fixed an issue that causes image upload to fail when Identity Verification is turned on”, which seems like an unrelated issue, is it?Could you please let the team know about this and provide any timeline for a fix of the issue? ava.lang.IllegalStateException: FocusRequester is not initialized. Here are some possible fixes: 1. Remember the FocusRequester: val focusRequester = remember { FocusRequester() } 2. Did you forget to add a Modifier.focusRequester() ? 3. Are you attempting to request focus during composition? Focus requests should be made in response to some event. Eg Modifier.clickable { focusRequester.requestFocus() } at androidx.compose.ui.focus.FocusRequester.findFocusTarget$ui_release(FocusRequester.kt:90) at androidx.compose.ui.focus.FocusRequester.requestFocus(FocusRequester.kt:0

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