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Getting more and more timing out or internal server errors. Anyone else has the same issue?

We're getting an error in our Android app when we attempt to call loginIdentifiedUser() The code is very simple and we can't work out why we're seeing this error. Here's the logs from logcat: D/IntercomAPI: login identified.. I/Intercom: Dispatched Action: SOFT_RESET: No Value I/Intercom: Successfully reset the user. To resume communicating with Intercom, you can register a user I/Intercom: Dispatched Action: HARD_RESET: No Value I/Intercom: We already have a registered user. Updating this user with the attributes provided. E/Intercom: Failed to register or update user: A network request was made with no user registered on this device.Please call registerUnidentifiedUser() or registerIdentifiedUser(Registration). D/IntercomAPI: login identified failed: 1001 : ERROR - [HTTP -1] - Something went wrongThe log seems to be stating that the network call to loginIdentifiedUser is failing because we haven't logged in. That doesn't really make sense. Here's the code

Greetings.With the update to the latest version of Intercom 15.1.4 and addition of “Inline reply and smart suggestions to chat notification” feature, while testing this functionality on Galaxy A51/Android 13 it caused this to happen:java.lang.IllegalArgumentException: Shortcut must have a non-empty label18:02:43.782 System.err W at androidx.core.content.pm.w$b.a(ShortcutInfoCompat.java:249)18:02:43.782 System.err W at io.intercom.android.sdk.m5.push.ui.ConversationShortcutKt.createTemporaryShortcut(ConversationShortcut.kt:178)18:02:43.782 System.err W at io.intercom.android.sdk.m5.push.IntercomNotificationHandler$processConversationPushNotification$1.invoke(IntercomNotificationHandler.kt:10)18:02:43.782 System.err W at io.intercom.android.sdk.m5.push.IntercomNotificationHandler$processConversationPushNotification$1.invoke(IntercomNotificationHandler.kt:1)18:02:43.782 System.err W at io.intercom.android.sdk.

Hi everyone, I have recently setup a new workspace in intercom. I have added slack as an app to this new workspace. But I am getting an error saying that I have already conencted this workspace to the slack environment.That's because my other workspace is linked to the same slack workspace. Is there any way I can have the new intercom workspace linked to the same slack workspace? I could really use the help! Thanks a lot :)

Hi!  I have a question about which to rely on in the API v2.9 Models documentation: the example JSON object, or the documented fields / field datatypes.  In some cases the inconsistencies can be significant.  For example, in looking at https://developers.intercom.com/intercom-api-reference/reference/the-contact-model I can see the following differences:Documentation does not include the external_id field from the example JSON. Documentation lists avatar as having type object but in the example object it has type string. Documentation does not include the opted_out_subscription_types field from the example JSON. Documentation does not include the opted_in_subscription_types field from the example JSON. Documentation does not include the utm_campaign field from the example JSON. Documentation does not include the utm_content field from the example JSON. Documentation does not include the utm_medium field from the example JSON. Documentation does not include the utm_source field from the

Hey! I try to build an auto respond integration but I have a problem with sending a message to the Customer using an API.I’m using https://github.com/intercom/intercom-node as a library for communication with intercom API. When I try to reply to the conversation using the adminID and I’ll provide operator user ID everything seems fine at the first glance so:api doesn’t return any error, message is added to the conversation in the inbox,But unfortunately email never arrives to the user.When I use different adminID everything works fine. I tried to search in the docs but I didn’t see if there are some limits related to sending a message as an operator. So my questions are: Is it possible to reply to the conversation using an Operator from the API?If it is possible do I need to add some extra configuration for the Operator in order to send messages to the user.

Hello, I simply need to know if it is possible to integrate Intercom's api using Google App Script. Every week, we require specific set of data, including chat participation, replies sent, customer satisfaction rate, and other data that you can see in Intercom's reports page. We currently don't have an API integration system for Intercom; instead, all the data we needed on a weekly basis is manually entered onto a specific Google sheet. It would be wonderful if you could suggest further approaches so that we may begin an API integration with Intercom. Thanks in advance.

Our platform uses our own Intercom instance for chat support, but a recent integration provided us with a second Intercom instance to also include in our application for customers to reach out to their support as needed.  I have been looking for documentation about the feasibility of this, but have been unable to locate any across the site. For our instance, we use the Intercom JavaScript library loaded by Segment.  Our instance uses the identify verification functionality, but the new instance to be included does not. Thanks for any insight into the feasibility of this, as well as any supporting documentation.

 Good morning, currently we are using the Intercom API with WhatsApp (inbound) and replying via the API. However, we are unable to find in the documentation how to respond to a conversation via API with an image. We would like to send an image directly, not just a URL.

Will a "seen" indicator be shown for group conversations?

Good day, community! How are you all doing?I would like to ask if anyone knows how to disable the in-app notifications from Intercom. Currently, they are causing us some issues. Just to clarify, I'm not referring to disabling push notifications, as those are working fine. I'm specifically talking about the notifications that appear within our app once it's opened, such as when a user receives a new message from our customer support center.

Hi,I am making requests against the “Search Conversations” endpoint https://developers.intercom.com/intercom-api-reference/reference/searchconversations and paginating (using incremented pages) until the “total_pages” number returned in the response.However, I noticed that each response always shows page “1” with the same next page number of “2” along with an identical starting_after token each time under the “pages” object. Why is this the case -- can a support member help me get this addressed?Thanks,Clouse

I am curious about how whether this is intentional or not with the iOS SDK. I am currently using 14.0.0. Everything is responding great to the larger dynamic text option, except for the actual messaging and text history. I recorded a screen capture of demonstrating what I mean with a much larger text size! Is it not updating the actual chat text a conscious choice?https://vimeo.com/844336751?share=copy  

Hello, Intercom team.I've encountered a serious problem when using Intercom ios sdk on the latest versions of ios 16.4 and higher, the application began to crash with an error when trying to open a conversation from the list of conversations in Intercom. (1)After that, I tried to update Intercom version to 14.1.0 but faced an even more serious problem, the application began to crash when opening the Intercom screen (after calling Intercom.presentMessenger()), including on older iOS versions. (2)Are you aware of these problems and can you suggest a solution?1)Xcode Version 14.3 (Swift)iPhone iOS versions 16.4 and 16.4.1 Intercom iOS SDK version 13.0.0 (installed with cocoapods)Error description:Thread 1: "Invalid batch updates detected: the number of sections and/or items returned by the data source before and/or after performing the batch updates are inconsistent with the updates.\nData source before updates = { 1 section with item counts: [1] }\nData source after updates = { 1 section

At the moment even after passing the token, we are unable to recieve push notifications sent via intercom into our iOS apps.a confusing thing which i could not clarify on the docs was does intercom needs the apns token or fcm token for the ios app. since we use firebase am not sure what intercom requires as its not clear on the documentation. the end result is we are not receiving any notifications, when a agent replies or chat is intitiated.react-native sdk version :"@intercom/intercom-react-native": "^5.1.1",have successfully added the right apns key and bundleId to the settings.

Started getting the following error recently when trying to update packages in our Xcode iOS project with Intercom’s 15.0.2 release:x-xcode-log://3FB75066-095F-4338-BB55-70D7B84D9276 invalid URL 'https://github.com/intercom/intercom-ios/releases/download/<INTERCOM_VERSION>/Intercom.xcframework.zip' for binary target 'Intercom' Looks like it isn’t rendering the “INTERCOM_VERSION” properly there? This is preventing all packages from updating in our project, so I had to temporarily force it to stop at 15.0.1 (which has been working fine).Any idea how to fix?

We are trying to keep our Intercom Android SDK up-to-date and therefore update it every few months. Unfortunately, the last two updates increased the app size by nearly 7 MB, which is a no go in such a competitive market where app size matters a lot. Therefore I would like to know if there are (1) plans to decrease the Android SDK size and (2) active monitoring about file size over the last few months. We will need to downgrade to an older Intercom SDK for now, so a fix would be appreciated!

I noticed that adding intercom-ios takes an awfully long time to fetch repository. Upon further inspection it looks like the repo is ~1.5GB in size. Swift package manager for some reason chooses to fetch the entire directory and therefore it takes an inordinate amount of time to download (over 8minutes).

https://swift.org/package-manager//p>

Hi all!I use the intercom web version.After the user logs out of my application, I clear the session using the native Intercom('shutdown') method. Then I initialize a new session with the native method Intercom('boot', { app_id: 'my-app-id' }). The intercom widget appears. After a few seconds, it disappears with an error in the console.What am I doing wrong?

Hi!We started seeing this crash in the Android Intercom SDK (stack trace below). This was on version 15.1.0, we’re updating to 15.1.1., but the release notes for it only mention "Fixed an issue that causes image upload to fail when Identity Verification is turned on”, which seems like an unrelated issue, is it?Could you please let the team know about this and provide any timeline for a fix of the issue? ava.lang.IllegalStateException: FocusRequester is not initialized. Here are some possible fixes: 1. Remember the FocusRequester: val focusRequester = remember { FocusRequester() } 2. Did you forget to add a Modifier.focusRequester() ? 3. Are you attempting to request focus during composition? Focus requests should be made in response to some event. Eg Modifier.clickable { focusRequester.requestFocus() } at androidx.compose.ui.focus.FocusRequester.findFocusTarget$ui_release(FocusRequester.kt:90) at androidx.compose.ui.focus.FocusRequester.requestFocus(FocusRequester.kt:0

Hi Intercom Team, I want to understand the user’s Intercom Login flow. The purpose of this analysis is to capture User’s active hours in Intercom by analysing activity_type and timestamp.So far, the normal login flow is 1) admin_unauthorized_sign_in_method 2) admin_login_success , and when user changes to away mode then it shows 3) admin_away_mode_change  However, I found some cases that admin_login_success shows up again after admin_away_mode_change.  Question: What could be the possible scenario of this?  Thank you in advance Yoon

Hi I'm new here. I have set up Intercom native integration with WhatsApp and can't find a way to send outbound WhatsApp messages to my existing contacts. Is this a feature available? Or do we need to work with Octopods?

You would think the Articles API needs to accept TAGs as a param for it to work efficiently….other wise you cal call only by single IDs…...Any one else agree? 

Hello,I would like to inquire if it is possible to send automatic emails using Intercom. Specifically, I am interested in integrating it with my API to trigger emails when a user clicks on the "Forgot password" link or to send a welcome message upon registration.Could you please provide information on whether Intercom supports these functionalities and if there are any specific requirements or considerations for setting up such automation? Additionally, if there are any relevant documentation or resources available, I would greatly appreciate if you could share them with me.Thank you for your attention to this matter. I look forward to your response.Best regards, Vitor