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1697 Topics

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EltonNew Participant
asked in Mobile SDKs

React Native: Push notifications don't open the app on Android 12+

Hey,After updating our app to use the official React Native lib, we're getting a trampoline error when clicking the notification on Android 12+ so that the notification is just dismissed and the app does not open (neither any deeplink is triggered). Here's some logs when this issue happens (the bundle id was omitted)ActivityTaskManager: START u0 {act=android.intent.action.VIEW cat=[android.intent.category.BROWSABLE] dat=myapp://subscription flg=0x10000000 cmp=android/com.android.internal.app.ResolverActivity} from uid 10420 NotificationService: Indirect notification activity start (trampoline) from **** blocked ActivityTaskManager: Background activity start [callingPackage: ****; callingUid: 10420; appSwitchAllowed: true; isCallingUidForeground: false; callingUidHasAnyVisibleWindow: false; callingUidProcState: RECEIVER; isCallingUidPersistentSystemProcess: false; realCallingUid: 10420; isRealCallingUidForeground: false; realCallingUidHasAnyVisibleWindow: false; realCallingUidPr

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2 years ago
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AgustínNew Participant
asked in Settings, Security & Permissions

How to configure auth header for Canvas Kit?

Hi all! I'm building an app using Canvas Kit and I couldn't find how to configure a basic auth header in Intercom to send it to my banckend endpoint.

1
A
2 years ago
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User250New Participant
asked in Intercom Community

Is Interconnected an Intercom product?

Are you offering interconnected as product in your intercom portfolio?

2
I
2 years ago
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RonaNew Participant
asked in Settings, Security & Permissions

Escalating support inquiries to other teams

Hi, we're trying to figure out the best practice of escalating a support inquiry to other teams within the company; for example - R&D, eng; or biz dev; obviously, not all of the team-members on these teams are on Intercom. Would be grateful for advice.Thanks!

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Eric Fitz
2 years ago
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User28New Participant
asked in Apps & Integrations

Any recommendations for gamification/quiz apps for Intercom?

Our team is looking to set up missions/quizzes that make use of gamification to educate our users. Are there apps or creative solutions people have used in the past? The idea is to implement a learn and earn model where users earn in-app rewards (financial incentives, for starters) by reading articles or viewing mobile carousels. The hypothesis is that users who educate themselves become less dependent on support for issues related to the quiz/carousel they've viewed.

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2 years ago
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User1734New Participant
asked in Reporting

Is anyone tracking the First Contact Resolution Rate metric?

Hi everyone!Is anybody tracking the First Contact Resolution Rate metric within Intercom? What approach do you use?

1
A
2 years ago
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User1185New Participant
asked in Mobile SDKs

Intercom display article crash on iOS

2021-05-19 23:56:55.993902+0530 Runner[75803:621028] *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[__NSPlaceholderDictionary initWithObjects:forKeys:count:]: attempt to insert nil object from objects[0]' *** First throw call stack: ( 0 CoreFoundation 0x00007fff20421af6 __exceptionPreprocess + 242 1 libobjc.A.dylib 0x00007fff20177e78 objc_exception_throw + 48 2 CoreFoundation 0x00007fff2049e77f _CFThrowFormattedException + 194 3 CoreFoundation 0x00007fff204a9ec4 -[__NSPlaceholderDictionary initWithObjects:forKeys:count:].cold.5 + 0 4 CoreFoundation 0x00007fff2048ccb7 -[__NSPlaceholderDictionary initWithObjects:forKeys:count:] + 235 5 CoreFoundation 0x00007fff20420773 +[NSDictionary dictionaryWithObjects:forKeys:count:] + 49 6 Intercom 0x0000000106e34a59 shouldRenderOnNewLine + 595482 7 Intercom 0x0000000106e34809 shouldRenderOnNewLine + 594890 8 Intercom 0x0000000106dc9a46 shouldRenderOnNewLine + 157191 9 Intercom 0x0000000106

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U
2 years ago
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Anurag MConnector
asked in API & Webhooks

Detach a tag from a conversation API v2.4 expect a parameter `admin_id`

As per the API documentation v2.4, the endpoint `Detach a tag from a conversation` doesn't need any parameter. But on making a call, it throws an error `admin_id` is required.Seems like discrepancy in the documentation.Please correct it ASAP, as it is impacting us highly.

4
Eric Fitz
2 years ago
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Daniel K13New Participant
asked in API & Webhooks

Is it possible to hard delete a company?

I have deleted a company with the company_id of "1", that company is no longer visible anywhere in the Intercom interface. However I can see it in the API (using your official Ruby gem) with a call to:client.companies.find(company_id: "1")So the delete command must be just soft deleting companies. When it comes to contacts you can hard delete them from the account settings page (settings/delete-user), is there any such call for companies? I noticed this during development when reseting my database and attempting to create a new company. I have logic that attempts to find or create a new company for a given ID, in this case it appeared to work successfully because it was updating data on the soft deleted company.

3
Eric Fitz
2 years ago
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User1682New Participant
asked in Apps & Integrations

Will Intercom integrate with Chinese social media apps XiaoHongShu, BiliBili and TikTok

Hi team, just wanted to check if Intercom have any plans to integrate with the 2 following chinese social media apps 1) XiaoHongShu and 2) BiliBili3) Tiktok XiaoHongShu (XHS) is kind of like the chinese version of Instagram

1
Eric Fitz
2 years ago
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NadeemNew Participant
asked in API & Webhooks

How to identify users registered or not in Android

I got registered on the intercom from my mobile and I was using the messenger, after reinstalling the app I am getting this errorFailed to register or update user: {"type":"error.list","request_id":"000r73k9800sstpeesi0","errors":[{"code":"conflict","message":"Multiple existing users match this email address myemail@gmail.com - must be more specific using user_id"}]}How can I check whether my email is registered or not on intercom

2
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2 years ago
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Andi BNew Participant
asked in Apps & Integrations

Anyone using Ask A Question in lieu of Custom Bots?

Does anyone use the the Ask a Question app in place of Custom Bots? We're a small company on a starter plan, and are trying to set up a "report a bug" button to route to our engineering team.

2
A
2 years ago
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Jai LNew Participant
asked in Settings, Security & Permissions

Is my app_ID secure?

Should the app_id be secured or hidden in any way? I see that its public and accessible to everyone.

1
Eric Fitz
2 years ago
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User393Connector
asked in Intercom Community

Does anyone have experience with gamification w/intercom or recommendations around gamification in general?

We are researching how gamification could uplevel our work environment. The goal is to recognize outstanding employees work as well as have some fun with the added bonus of encouraging excellence.

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2 years ago
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Chris C13Connector
asked in Apps & Integrations

Is there an example of where "stored_data" is supposed to go?

I see in the documentation that there something called stored_data as part of a Canvas app for use in passing data from one Canvas to another in an app. However, it is not clear where this piece of data is supposed to go. Is there an example of this? For example:canvas: { content: { components: [ { "type": "input", "id": "email", "label": "Email", "placeholder": "Enter email to get started...", "save_state": "unsaved", "action": { "type": "submit" } } ], }, }Where would it go in this example?

1
C
2 years ago
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YuqingNew Participant
asked in API & Webhooks

How to rate a conversation through Intercom API?

Is there any way to rate a conversation after agent closed the conversation through Intercom API? Instead of using Intercom task bots asking for conversation rating on?

1
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2 years ago
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Denis VNew Participant
asked in Mobile SDKs

Can I present the Messenger in full screen on mobile?

iOS SDK. By default, after calling Intercom.presentMessenger(), intercom. ICMHomescreenViewController has presentationStyle pageSheet. But I want to change it to fullScreen to present it over full screen. Are there any options to customize it?

1
Eric Fitz
2 years ago
A
Anna S12New Participant
asked in Mobile SDKs

Is it possible to open intercom not as modal window?

Hi. Is it possible to open intercom window as route page, not as modal window, so that the bottom bar of my app will be shown? (I use react-native)

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Eric Fitz
2 years ago
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LuccaNew Participant
asked in Intercom Mobile App

Show carousel only once in react native app

I'm using the carousel in the app. I want to present the carousel only once to the user.In the Carousel settings I already put. But when I close the app and open it again the carousel appears.Send more than once - Send once, first time the person matches the rules,Start sending - ImmediatelyStop sending - Never

1
Eric Fitz
2 years ago
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ГеоргийNew Participant
asked in Intercom Community

Will Intercom be blocked in Russia?

Hello! Is there a possibility that Intercom will be blocked on the territory of Russia?

1
Eric Fitz
2 years ago
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Nicolas CNew Participant
asked in API & Webhooks

Why can't I search for a tag using the API?

Hi!  I'm looking at loading a user's conversations and trying to find out if a specific tag is attached to a conversation. I'm using https://developers.intercom.com/intercom-api-reference/reference/search-for-conversationswith v2.4  current query on /conversations/search{ "query": { "operator": "AND", "value": [ { "field": "contact_ids", "operator": "=", "value": "myUserID" }, { "field": "tags_id", "operator": "=", "value": "myTagID" } ] } }response:{ "type":"error.list", "request_id":"0003pv47mhfa21qk9k60", "errors":[ { "code":"invalid_field", "message":"tags_id is not a valid search field" }] }Is the documentation

1
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2 years ago
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Will H12New Participant
asked in API & Webhooks

Is it possible to use dates from event metadata with outbound message rules?

Our platform sends event data to intercom each time one of our members makes a room booking. Each time a booking is created in our app, we send the event to intercom and include things like start_date in the metadata.  As per the API docs, the date is sent as a UNIX timestamp and appears to be correctly recognised however, it doesnt give us date appropriate options for outbound rules. The First_Seen filter allows us to select 'before' or 'after' the date whereas our own event data only permits 'grater than' 'less than' type options (see screenshots).  Is this just a limitation of intercom or is there a differetn way we can format event metadata to unlock the full power of outbound rules?

1
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2 years ago
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Anurag MConnector
asked in API & Webhooks

Create Conversation for Lead throws an error "User Not Found".

As per the api doc: https://developers.intercom.com/intercom-api-reference/reference/create-a-conversationWhen creating conversation, We should send the type as lead in from object. But on doing so, I get the error, user not found.{ "type": "error.list", "request_id": "00034vg9jrnkg43k9mf0", "errors": [ { "code": "not_found", "message": "User Not Found" } ] }  But when I change type to `user`, it worked. Expected:For lead, we should pass type as `lead` only not `user`.

6
J
2 years ago
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DanutNew Participant
asked in Apps & Integrations

How can I show a post on mobile on a user action?

I have an iOS app and I want to show a specific post to an user who does a certain action, like tapping on a button. How can I do that?

3
Eric Fitz
2 years ago
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JakNew Participant
asked in API & Webhooks

Can we submit events in the past on behalf of other users?

We've been operational for 1 month but have only just implemented Intercom. We would like to backfill intercom with events that have occurred over the past month so that we can create useful segments e.g. if someone registered for a webinar last week can we push that to intercom as an event with metadata? Many thanks!

2
J
2 years ago
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