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2191 Topics
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NananNew Participant
asked in Mobile SDKs
Why the SDK always gave 401 errors even though the API Key is right?

Android SDK version: 10.4.2iOS SDK version: 10.3.4Few days ago since I posted this, the SDK worked fine, and then about two days ago, it suddenly stopped working for unknown reason. We didn't even change the implementation code. The Messenger screen always stuck with "Something wrong happened. Please try it again.". Pressing "Reload" didn't help as well. When initializing the app, there was no error. After registering the user through an User ID and setting the FCM Token, also showed no errors. Once we got to the part to update the User or turning on the Messenger screen, then we received this error. This error is the example during turning on the Messenger. Updating the user also showed similar error message.ERROR - Tried to get conversations for display in the conversations list but there was a network error (401) - Request failed: unauthorized (401) There's no way the API key used was wrong. If it worked previously without changes, why did it stop wor

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SeffconNew Participant
asked in Apps & Integrations
not able to update userdetails with users API on intercom

How to update intercom custom attributes with the https://api.intercom.io/users API?I am not able to update the user details via users API, axios.post('https://api.intercom.io/users',{headers:header},{email:email}).then(res => {console.log("*****||res||*********",res);}).catch(error => {console.error(error)})  

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Bassam TantawiNew Participant
asked in API & Webhooks
Trying to download CSV Failed "The requested resource does not exist; check your path and try again"

I was able to use the NPM “intercom-client” successfully to dataExport a day (as a sample). But I failed to download it.First, I can’t find a way to use the NPM to download the file.Second, trying the job identifier in the documentation and from a normal Axios call throw this error:So in my axios call I added the needed headers as below - I used the dataExport.find to get the download URL:But when the file is downloaded, I get the below: 

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Stephanie C.New Participant
asked in Reporting
Filters

What is the difference between using the teammate filter and the teammate currently assigned to, filter when creating a report?

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Milan
Top Expert ✨
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Kimbra O'HaganNew Participant
asked in Customer FAQ
missing new conversations

Just joining Intercom, I seem to be the only one having this issue. This happens BOTH in Chrome and incognito. Running Windows 11. Any suggestions would be greatly appreciated.Thank you, kindly for your time. 

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Milan
Top Expert ✨
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Craig W13New Participant
posted in Mobile SDKs
At launch, I would like to just have the option for users to send an email when contacting support (mostly due to unknown volume). I still want the mobile sdk tied into the app and collecting user data.

Ideally looking for a couple online public apps that do this well and any good tips to ensure we're collecting good data at launch but can also handle unknown volume.

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User1454New Participant
posted in Intercom Community
WhatsApp Lead without Phone number

Hi,I connected my facebook business WhatsApp account with Intercom. The message is getting received in the intercom, and I can respond. But the user data for the incoming conversation creates a lead with no phone number in the data.  All I see in user data is the name of the person and a user-id field filled with Whatsapp------- some random mix of alphanumerics. Is it working as intended? Should it not fetch the number of the person who sent a message in the data? Also, if I try to start a Separate NEW conversation with this lead, I cannot do so, as I do not have the number.

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Emily FNew Participant
posted in API & Webhooks
How do we technically implement custom event tracking so that we can track the first time a user does something (i.e. clicks a button) (Cordova)

Hi all - am trying to find documentation for our dev team that give the specific instructions on how to setup custom event tracking so that we pick up the first time someone does something. For instance, sending an email when the customer clicks 'Create Account' which they will only do once. I need to provide the exact steps required from a dev perspective and most of the documentation I've come across is still quite ambiguous. Any insights much appreciated.  Cheers! Emily

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Bruno DNew Participant
asked in API & Webhooks
API: export job returns error 500 after a few hours

I'm posting this as a new question, because my previous one is 7 days old and had no reply:This job ID: azzldhejyd7n7mjd When trying to retrieve the data immediately, it works. After some time however (tested 10h30 later), it gave 500 internal server error.I have this with every export: after a larger amount of time, it results in an error 500.According to the documentation, this data should remain available at least 2 days.This is all via the intercom API.Thanks

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RaweeNew Participant
posted in Reporting
How are you able to run a report of conversation volume x Source URL? We are trying to understand what channels / pages our conversations come in from the most but cant seem to run a report as Source URL is not available. Any ideas?

How are you able to run a report of conversation volume x Source URL? We are trying to understand what channels / pages our conversations come in from the most but cant seem to run a report as Source URL is not available. Any ideas?

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NandiniActive User
posted in API & Webhooks
I want to embed the Intercom widget which is within Kissflow's User Interface to our 3rd party community platform.

I want to embed the Intercom widget which is within Kissflow's User Interface to our 3rd party community platform.

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User1417New Participant
posted in Customer FAQ
Understanding IP Addresses: A Comprehensive Guide

As a business owner, I'm sure you've heard the term IP address being thrown around quite often. But do you really understand what it is and how it works?In today's digital age, where online privacy and security are more important than ever, having a basic understanding of IP addresses is crucial. An IP address, short for Internet Protocol address, is a unique identifier assigned to every device connected to the internet. This includes your computer, smartphone, tablet, and even your smartwatch.But what exactly does an IP address do? Well, it plays a crucial role in facilitating communication between devices on the internet. When you visit a website, your device sends a request to the website's server, and the server responds by sending back the requested data. This process wouldn't be possible without IP addresses.So, what types of IP addresses are there? There are two main types of IP addresses: IPv4 and IPv6. IPv4 is the older of the two and uses a 32-bit address

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Chris K14Connector
asked in API & Webhooks
Unable to search conversations using a custom_attribute.

I verified the attribute exists using the /data_attributes endpoint, but when I send a POST request to /conversations/search, I get: {'type': 'error.list', 'request_id': '001ked9vudjnmtu2fm40', 'errors': [{'code': 'invalid_field', 'message': 'custom_attributes.Details is not a valid search field'}]} I am able to filter on built-in values, like "created_at" etc OK so the code works but the search query using custom_attributes, doesn't.  Anyone else have this same problem?

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Daniel M15
Employee
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PhiNew Participant
asked in Mobile SDKs
Multi-Instance

Hi team,Can I know do we support multi instances?Or How can we re-initial Intercom when the app opens?My case is the app has 2 languages and would like to connect to the specific workspace once logged in, I have used unregisterForLateInitialisation to re-initial for another country when log-out but it doesn't work.Note: iOS is working when re-call initialize for each workspace. Only Android doesn't work.

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Daniel M15
Employee
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Lisa B13New Participant
asked in Customer FAQ
Can I open the “help” section of the messenger via JS API?

Can I open the “help” section of the messenger via JS API?

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Employee
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Lisa B13New Participant
asked in Customer FAQ
Can I add an Opt In form in the Messenger?

Can I add an Opt In form in the Messenger?

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Employee
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Lisa B13New Participant
asked in Customer FAQ
How can I find the IP address of my user?

How can I find the IP address of my user?

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Employee
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Lisa B13New Participant
asked in Customer FAQ
Can I customize the SMS automated message?

Can I customize the SMS automated message?

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Employee
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User1417New Participant
asked in Customer FAQ
Seeking Advice on Implementing a Comprehensive Customer Support Strategy

Hi everyone,I'm a customer support manager at a mid-sized SaaS company, and I'm looking for some advice on how to implement a comprehensive customer support strategy. Our current approach has been somewhat ad hoc, with different teams and individuals handling support requests in different ways. This has led to inconsistencies in our customer experience and has made it difficult to track and analyze customer interactions.I'd like to develop a more cohesive and scalable support strategy that encompasses all aspects of the customer journey, from initial onboarding to ongoing maintenance and troubleshooting. Ideally, this would include a mix of self-service options, like knowledge base articles and tutorials, as well as more personalized support channels, like email and chat.Some specific questions I have include:What are some best practices for building out a comprehensive knowledge base that covers all of our product features and use cases?How can we streamline our email and

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Diana Tripac
Intercom Team
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AbhilashaNew Participant
asked in Apps & Integrations
Can we directly etl data from snowflake to intercom without using seekwell etc

Can we directly etl data from snowflake to intercom without using seekwell etc

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Oseas
Employee
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LeshNew Participant
asked in Apps & Integrations
Can I use language_override value instead of Browser Language to send user messages?

According to this article:https://www.intercom.com/help/en/articles/180-localize-intercom-to-work-with-multiple-languages/p> we can send users messages in their Browser Language. Is it possible to send them messages in the language_override language instead of browser language?

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MonishActive User
asked in Reporting
Cannot re-use a field in custom reports? no ability to use and and or operators in custom reports?

I'm not seeing an option to re-use a field in a custom report. i.e. if I use the 'conversation' tag field in a custom report, I cannot use that field again in the report. my use case is if I want to find ticket containing multiple tags, I cant do it. anyone else run into this? having the capability to use 'and' and 'or' operators is something basic that any reporting system should have, I think - unless I'm missing something totally!

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User1425New Participant
posted in Reporting
How can we get a report to show resource volumes of staff as trying to measure productivity

How can we get a report to show resource volumes of staff as trying to measure productivity

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User896New Participant
asked in Apps & Integrations
Azure DevOps integration for tickets and issues

Do you have any examples of the Azure DevOps integration for tickets and issue support? I am looking for something like GitHub Issue application.

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James C13New Participant
asked in Settings, Security & Permissions
Does it cost money to use multiple workspaces in Intercom?

Does it cost money to use multiple workspaces in Intercom?

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