Messenger

So a few minutes is too short, an hour is too long, and dynamic could set false expectations. Is there a way to set it so it always says (preferably only during office hours) "We’ll reply as soon as we can"

See screenshots.

When our customers are live chatting with us, they are not able to interact with our software correctly. If they need to click on a feature/option that is hidden behind the chat window, they must close out of the chat completely, interact with our software, then come back into the chat. This is a clunky experience for the user. Especially when we are asking them to interact with the software as part of the live chat.

We're using the custom launcher on our website and it seems that randomly the script will eat clicks to the component and not launch the messenger. Is there any debugging suggestions for how this might happen? We've debugged using dev tools and clicking on the element with no console errors or anything else that might signal why it's just eating the clicks and not popping up the messenger. We don't have any click handlers and only pass in the class so we're not sure what else we could do to fix this problem.  > custom_launcher_selector:'#my_custom_link' Has this ever been reported before?

We've got an SPA with different articles per page, we've set up rules to change the articles in the messenger dependant on the current URL, and when the route is changed we fire the 'update' including a timestamp back to Intercom. This works ok if the messenger starts closed and is then opened up (the correct articles for the current URL will show). But if the messenger is already opened on the first page and has loaded the articles, when toggling to the new page nothing changes until toggling the messenger closed then opened again. Toggling the messenger in the front end feels like the wrong solution, is there a right one? 😇  Thanks

Why is that our Messenger icon does not look like the normal Intercom icon. It looks like a round magnifying glass?

I'm simply trying to make a post that highlights all the new things we added to our help center. However, if the user takes the action of opening the help center, it shows the post (instead of the help center) . Is there a work-around??

I would like to know who can close a conversation without telling the customer that the conversation was close?I don't want any alert - not by email/chat. Thank you

Is there a way to turn off the messenger on a specific page? We have a squeeze page that we have paid traffic coming to and we would prefer no distractions.

Currently I see the logo and a message. I just want the intercom logo to show up and nothing more. Thanks~

I notice we can add / create links in a customer conversation, but would also like to add one into the main part of our welcome message Any help is much appreciated!

Can I add a close button ( X ) to the top right of the chat messenger when open? I would like the users to be able to close the chat by clicking on it too. BestJai

Currently, the team member who created the intercom account (VP Product) is the sole one configured to receive chat notifications. Since he's not always available and I do not have access to his inbox that puts us in a bad place in terms of availability.

What is the best way to set up a suggestions & feedback link, so that it takes you not to Intercom chat, but to some kind of area where they can just leave their comments? Thanks!

We would like to have a button on one page of the app that, when clicked, will open the messenger, and there will be a custom reply/header with a short note. (i.e. send your request on the chat box below, and we'll get it uploaded as soon as possible-- something to this effect). Thank you in advance for your response! 

I saw the JavaScript API Methods (https://developers.intercom.com/installing-intercom/docs/intercom-javascript to open Messenger directly into the home screen, the conversation list, and a new conversation. Is there a way to open the Messenger into the newest conversation via API?

Hey there, I'm using the Intercom JS messenger widget. I'd like to pre-populate it with information from my app (name, email and a few custom fields). I see a few possible ways to kind of do what I'm looking to do, but they all require a `user_id`, which I believe is the intercom user ID. Is there a way to configure the Messenger without knowing the intercom user ID? Ideally something like —window.intercomSettings = { app_id: YOUR_APP_ID, user: { email: THE_EMAIL user_id_on_my_app: THE_ID custom_attribute: SOMETHING } }Is that possible?

Noticed a newsfeed in the Intercom messenger on the main website. Is that a new feature? How do I access it?

How can we delete the rating from the dialogue? It is a common thing for us to receive positive/negative ratings based not on genuine experience but on spam messages and/or exploit the possibility to rate the dialogues by bots. How can we delete/exclude the unwanted ratings from the Intercom report 

I have great difficulties managing the Brand appearance once chat goes to email, due to the fact that I can only sign up with one email adress.  When I turn off using my own email Intercom will still show my workspace name in the generated email Even if it says "Viktor from Brand 1" or "Viktor from Brand 2" The email adress is still limited to one domain or Intercoms own. I cant be the only one working with multibrand setup. How do I grow if I cant customise my brands. Any advice / tips /workarounds?  Did not get lucky in Customer Support (BTW I have the possibility to edit different brand styles)

I need to set up an auto message that will be sent in the snoozed conversation if the customer is not responsive for X time before closing the chat.With automation, I can set up auto-close, but not sent an additional message to make user know that the case closed due to the inactivity on their part  Please, let me know your ideas, Intercom community

The messenger bot doesn't have a 'close' arrow on our website. I've looked into messenger settings and this doesn't appear to have the functionality for me to amend. Any recommendations on how to fix this?  

Is it possible to make it so that those who contact me in chat receive my reply both in chat and in their email inbox? Sometimes the person who writes in chat then logs off and doesn't come back for quite a while and I would like to make sure that my reply is read. Thank you

Dear community,  I need to create a workflow that, whenever I receive a new conversation rating, it automatically inserts a new row into a online sheet containg the data of that conversation rating: Conversation id, conversation rating, conversation rating remark. I want to do that automatically, in real time. Sadly I don't know how to do that. Initially I thought in doing it via webhook, but I didn't find a place to setup it inside my Intercom. Can someone help me and tell me which is the best way to get this need done? If possible, I'd like avoid using 3rd party apps, like Zapier or Integromat. Hope to hear from you soon,Kind regards,Rodrigo.

We're working on a rebuild of our website and I'd like to include a button labeled (essentially) "Ask a Question." I'd like that button to open up the chat function and let them just ask their question there. The rest of our Intercom workflow should work perfectly from there.  I feel like a bonehead, but I can't seem to figure out how to do that. Any tips?