Messenger

I notice we can add / create links in a customer conversation, but would also like to add one into the main part of our welcome message Any help is much appreciated!

Can I add a close button ( X ) to the top right of the chat messenger when open? I would like the users to be able to close the chat by clicking on it too. BestJai

Currently, the team member who created the intercom account (VP Product) is the sole one configured to receive chat notifications. Since he's not always available and I do not have access to his inbox that puts us in a bad place in terms of availability.

What is the best way to set up a suggestions & feedback link, so that it takes you not to Intercom chat, but to some kind of area where they can just leave their comments? Thanks!

We would like to have a button on one page of the app that, when clicked, will open the messenger, and there will be a custom reply/header with a short note. (i.e. send your request on the chat box below, and we'll get it uploaded as soon as possible-- something to this effect). Thank you in advance for your response! 

I saw the JavaScript API Methods (https://developers.intercom.com/installing-intercom/docs/intercom-javascript to open Messenger directly into the home screen, the conversation list, and a new conversation. Is there a way to open the Messenger into the newest conversation via API?

Hey there, I'm using the Intercom JS messenger widget. I'd like to pre-populate it with information from my app (name, email and a few custom fields). I see a few possible ways to kind of do what I'm looking to do, but they all require a `user_id`, which I believe is the intercom user ID. Is there a way to configure the Messenger without knowing the intercom user ID? Ideally something like —window.intercomSettings = { app_id: YOUR_APP_ID, user: { email: THE_EMAIL user_id_on_my_app: THE_ID custom_attribute: SOMETHING } }Is that possible?

Noticed a newsfeed in the Intercom messenger on the main website. Is that a new feature? How do I access it?

How can we delete the rating from the dialogue? It is a common thing for us to receive positive/negative ratings based not on genuine experience but on spam messages and/or exploit the possibility to rate the dialogues by bots. How can we delete/exclude the unwanted ratings from the Intercom report 

I have great difficulties managing the Brand appearance once chat goes to email, due to the fact that I can only sign up with one email adress.  When I turn off using my own email Intercom will still show my workspace name in the generated email Even if it says "Viktor from Brand 1" or "Viktor from Brand 2" The email adress is still limited to one domain or Intercoms own. I cant be the only one working with multibrand setup. How do I grow if I cant customise my brands. Any advice / tips /workarounds?  Did not get lucky in Customer Support (BTW I have the possibility to edit different brand styles)

I need to set up an auto message that will be sent in the snoozed conversation if the customer is not responsive for X time before closing the chat.With automation, I can set up auto-close, but not sent an additional message to make user know that the case closed due to the inactivity on their part  Please, let me know your ideas, Intercom community

The messenger bot doesn't have a 'close' arrow on our website. I've looked into messenger settings and this doesn't appear to have the functionality for me to amend. Any recommendations on how to fix this?  

Is it possible to make it so that those who contact me in chat receive my reply both in chat and in their email inbox? Sometimes the person who writes in chat then logs off and doesn't come back for quite a while and I would like to make sure that my reply is read. Thank you

Dear community,  I need to create a workflow that, whenever I receive a new conversation rating, it automatically inserts a new row into a online sheet containg the data of that conversation rating: Conversation id, conversation rating, conversation rating remark. I want to do that automatically, in real time. Sadly I don't know how to do that. Initially I thought in doing it via webhook, but I didn't find a place to setup it inside my Intercom. Can someone help me and tell me which is the best way to get this need done? If possible, I'd like avoid using 3rd party apps, like Zapier or Integromat. Hope to hear from you soon,Kind regards,Rodrigo.

We're working on a rebuild of our website and I'd like to include a button labeled (essentially) "Ask a Question." I'd like that button to open up the chat function and let them just ask their question there. The rest of our Intercom workflow should work perfectly from there.  I feel like a bonehead, but I can't seem to figure out how to do that. Any tips?

I was under the impression that all chats are forwarded to the user's email, but I'm not confident that's always the case. The closest article I can find on this topic is this. However, it doesn't expressly say that the entire conversation is sent to the user. Is there another article that breaks this all down?

Messenger DNS lookup and follows links entered into chat, for unknown reasons. (not showing preview in messenger) Is this controllable per installation?

Hi do you have open API or modules like what Drift has that can show real-time customer support metrics? https://www.rippling.com/support-status 

Hi! I am currently developing a custom app to connect Intercom with our Helpedesk platform (JIRA) and I have a cuestion about a feature that I don't know if it's possible to use. We are showing our customers a Live Canvas in the Messenger home screen with their opened issues wich are linked with Intercom conversations. What we want to achieve is that the user can click on the elements to open the corresponding conversation in the messenger (we have the related conversation ID stored in our server). Is there a way to trigger the action of opening a conversation in the messenger through a canvas or via javascript? Thanks for your help!

Hey team, is there a way I could link directly to our website and pop the messenger?I'm sending an email from Intercom to a lead and wanting to add a link that goes to our site and pops a new question on the messenger.I've tried searching the help but unable to find anything. Thanks

Hello, we can't find a way to programmatically display an existing conversation in the Messenger, how to achieve this ?There seems to be no access like window.Intercom('showConversation', conversation_id).

Where can I find the steps to setup intercom chat bot for logout users?

The Chat Widget Messenger isn't visible in our site after installing and properly configure Magento2 extension.We've set up APP ID key in Magento settings but it doesn't help. In spite of disabled enforce identity verification we get missing user hashes error in our domain. https://i.imgur.com/Ny9b2LK.png/p> In the beginning We contact with extension support, but they didn't find any problem with extension. Could You help us to solve this problem, please?

I am using Intercom Messenger Widget in my app to communicate with users and respond to their questions. Currently the only way I have identified to respond to the users is from app.intercom.com - I was wondering if it's possible to configure the Messenger Widget in a way that makes it possible for Admins to use it to answer to Users' messages.

Use Case:Customer uses our messenger to go through custom bot, eventually entering their contact information into the messenger when their situation is not resolved. Is there a webhook on the customer finishing the conversation in messenger so that I can submit that information to my CRM through my Lambda?