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Messenger

Intercom's fully customizable Messenger, providing customers with in-context engagement.

  • 427 Topics
  • 1,156 Replies
427 Topics
A
Anton K12New Participant
posted in Messenger
How to customize appearance of Push Notifications about answers in conversations?

In Android it appears at the bottom of the screen, it gets under nav bar and hides behind cards with any elevation. I can't add elevation to it, can't show it in the top of the app and can't tell it that there is a navigation bar down there and it should be above it.

342
A
2 years ago
E
Equipe V11New Participant
asked in Messenger
Can I limit the number of conversations that a user has open?

Hello,Would you like to know if it is possible to limit the amount of simultaneous chats?

3361
A
Employee
2 years ago
H
Harry WNew Participant
asked in Messenger
Are there hidden update throttling limits?

Are there any more update throttling thresholds besides 20 times per 30 minutes? For example 5 times in 60 seconds?

542
H
2 years ago
C
Cory BActive User
asked in Messenger
Is it possible to automatically send an app in a conversation after an action, such as when the conversation is closed?

I'm trying to see if it's possible to automatically send a survey when a conversation is closed.

13310
C
2 years ago
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User2531New Participant
asked in Messenger
Can I install the Messenger both via JS and Google Tag Manager?

So the messenger is installed and in use on our platform, but I want to integrate Google Tag Manager as well, but what happens if I install messenger through GTa after it is already installed?

471
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Employee
2 years ago
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User2537New Participant
asked in Messenger
Can we please add multi-languages for apps? Or increase the app limit?

Just this week I had to add my apps 6 times each for each language as you can see in the screenshot below.  I had to manually translate each one and add a filter so it only shows for the user's language. My problem is since every app I add needs to be added 6 times, I could only add a total of 18 apps (3 apps x 6 languages = 18 total apps). Once I got to 18 apps total, I could no longer add more apps since it says the max total is 20 apps. I assume the reason it says 20 despite me only having 18 is that it also counts the messenger default integration?  Anyways... I have a solution to my problem1) Add multi-languages for apps. I'm aware some apps have this built-in but most don't so why doesn't intercom translate it? You guys would just need to setup an API that auto translates different text.or2) Allow me to add more than 20 apps. If I could have a limit of 100 then that would allow me to offer more languages as well as add more apps 

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Employee
2 years ago
C
Cory BActive User
asked in Messenger
Can apps be used multiple times in the messenger home?

We have a survey app for Intercom. If the app is inserted to the messenger home (the "Add apps to your Messenger" section in settings), the survey can only be answered once for each user. How might it be possible to allow multiple responses? Is this something we would need to enable on our end? Or is it even possible?

14
C
2 years ago
H
Harry WNew Participant
asked in Messenger
Hiding the Messenger by URL path not being honored

I have set up my Intercom settings to hide the messenger on certain pages of my site. See the attached screenshots showing the settings for Users and Visitors. That said the Messenger is still appearing on those pages. Steps to reproduce: Visit https://www.unstarvingartists.com/Click the big blue button "See How It Works"See that the messenger is present on the page (and the page path contains '/training') This is a single page application (Gatsby.js / React) so that could be at the heart of the matter. How can I configure this to work as desired? Thank you! Harry

1411
H
2 years ago
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Jules MNew Participant
asked in Messenger
Can I launch the Messenger via a button in an email?

Hopefully this is the right place to post this!I want to include a "click to chat" button in my emails.Want to link so that when clicked it will redirect to my homepage and the chat feature will pop up. Thanks,

1761
A
Employee
2 years ago
C
CybilleNew Participant
asked in Messenger
How does Intercom pass user data?

How does Intercom get user information, such as phone number? I have a user who has two intercom profiles the one she is chatting with me on has a different phone number than what she claims her phone number to be.

1911
A
Employee
2 years ago
J
Josh L11Connector
asked in Messenger
Is there a way to schedule or automate follow up messages to closed conversations? (for feedback NPS, CES etc)

I'm trying to gain more insights from our use base, we're rapidly growing our support team with hires all over the world, so I'm looking for more depth in conversation satisfaction through CES scores. (i am currently using Wootrics for this)  My issue is, It looks like I have to manually send these surveys at the time of closing a conversation. I'm rubbish at this - Write out close message > Click Apps > Add Wootric > Choose Survey > Send. I feel I'm missing a trick here right?

3258
C
2 years ago
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User140Active User
asked in Messenger
If "prevent replies to closed conversations" is turned on, can teammates see which email a customer is replying to?

With this setting enabled, Intercom says that customers can reply to emails, and those replies will open a new conversation. I'm wondering - in that situation would our team be able to see which email conversation the customer was replying to or would we need to scroll through past conversations to get this context?  Thanks everyone 🙏

212
U
2 years ago
J
Jason S13New Participant
asked in Messenger
Any Intercom experts who can help me with setup?

I need help with setup and automation. Is there an Intercom expert I can book time with to help me get started?

153
Milan
Expert User ✨
3 years ago
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User191New Participant
asked in Messenger
Can I prevent my customers from opening multiple conversations at a time?

Some customers will open multiple chats and only use one for interacting with us. We would like for you to only be able to start one chat at a time. Has anyone done this and can help?

473
Eric Fitz
Employee
3 years ago
U
User191New Participant
asked in Messenger
Can you eliminate the "Continue the conversation" option?

Is there a way to not show previous chats on Intercom? IE, eliminate this area?

111
Kevin Bendixen
Top Expert ✨
3 years ago
U
User182New Participant
asked in Messenger
Can Intercom be used to facilitate user-to-user communication?

Is there any way user can communicate to other user including operator ?? hello , i'm working on setting up a loan based communication platform where borrower can communicatee with Loa Officer , Loan Processor. unique id will be : user_id , loan_id , email_id so ultimately this is user to user communication channel.  is above communication possible ??  

232
Eric Fitz
Employee
3 years ago
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User152New Participant
asked in Messenger
How can I edit an existing messenger App?

We have a live messenger app that we need to tweak - could someone please give me some guidance about how we would go about doing that? This page seems to say that the only way to do it is to remove the app entirely and then re-add it, I'm hoping someone will tell me that isn't the case!  Many thanks.

101
Eric Fitz
Employee
3 years ago
A
AbdulsalamNew Participant
asked in Messenger
Visitors conversations displayed after registerIdentifiedUser

Steps:Call Intercom registerUnidentifiedUser then Intercom displayMessenger Make some conversationsLogin to app and call Intercom registerIdentifiedUser then Intercom displayMessengerVisitor conversation appear in messenger and may merged to user conversation Is this the default intercom behaviour or we did something wrong?

491
R
Top Expert ✨
3 years ago
U
User144New Participant
asked in Messenger
Integrate Articles in Messenger and "Require search before starting a conversation" not working in app - just on website

Any idea why this is? Any other feature I change in there is saved, but this one does not work. It worked last night but now it does not. The preview shows correct and website does too but not in apps...

151
R
Top Expert ✨
3 years ago
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Tom M11New Participant
asked in Messenger
Intercom Messenger automatically opening on page reload

Has anyone else experienced the Intercom launcher opening on page reload at all?  We're seeing this with only some of our platform users in Chrome (11/10/2021 Version 94.0.4606.81) For some users there is a 404 call to a specific endpoint that appears to be related to articles from Messenger? It looks like when the 404 for happens, there's a successful API call to open the intercom module, which means that for some users when they load the page the intercom launcher is expanded automatically.  This makes it hard for users to use our product without having to minimise Intercom all the time.  

3585
T
3 years ago
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Nick M11New Participant
asked in Messenger
Is there a way to autolaunch the messenger after a short time period?

I tried integrating the button click code into my website, but I'm using Wix and it doesn't work I don't think they support java script. Older people are finding it impossible to find the messenger. It's too small and can't be changed.

252
N
3 years ago
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User767Connector
asked in Messenger
If we collect email as an data field in a custom bot, will the summary of the conversation be emailed to that address after the conversation is done?

We have users who write in to us through a special bot before they are logged into their accounts. Since they come up as an unknown user, we ask them to leave their email which we collect as a data field in a custom bot. Do the summaries of the conversation get sent to that email after the user leaves the app? Are they able to continue the conversation from that email?

342
U
3 years ago
Eric Fitz
Employee
Eric FitzEmployee
posted in Messenger
Hey Connectors!

Hey Connectors!  We’re launching Top Tip Tuesday today! This is where we look through the most common searched terms in Interconnected and see if we can help each other solve these issues.  I noticed a lot of people recently searching for “How to install Google Tag Manager for Intercom” so I thought it would be handy to add some useful resources we have.  You can see a Help Center article here that brings you through the setup process step-by-step. This has also been discussed on our Community before, so I’m linking that here where a (sadly former!) product engineer from our Messenger team, Alon, showed a fellow Connector how to set this up.  If anyone has any questions, let’s chat them through in the comments. 

50
Eric Fitz
Employee
3 years ago
U
User771New Participant
asked in Messenger
Are there any ways to optimize Intercom CDN/JS?

Hello, We have the Intercom plugin installed on our WordPress site. Without the plugin, our GTMetrix load time is 3.3 seconds, but after activating the plugin it's 9.7 seconds. I've checked the waterfall section on the GTMetrix and there are Intercomcdn and JS take much time to load. It'll really affect our site speed and SEO. Please help with this.

7983
R
Top Expert ✨
3 years ago
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LarisaNew Participant
asked in Messenger
Settings not working - hiding messenger on certain pages

We are trying to hide the messenger on some pages (demo/pricing) where we have a different CTA that pops up on those pages. I set up the messenger settings to not include these pages (see screenshot), using the "Current page URL does not contain" for the four URLs we want to hide the bot on. However, after saving, it still shows up on those pages when we test it in Chrome and Safari. Am I setting this up incorrectly, or should this be working? Thanks in advanceLarisa

1912
L
3 years ago
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