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Messenger

Intercom's fully customizable Messenger, providing customers with in-context engagement.

  • 429 Topics
  • 1,169 Replies
429 Topics
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Prashant TrivediNew Participant
asked in Messenger
messenger not showing in iPad

I have iPad based App where i integraet the intercome and also in website www.rapidrms.com and it was working fine. But suddenly it stops working in both places, browser (rapidrms.com) and mobile appSo i checkd in list of trusted domain it previously defined as "rapidrms.com" and i changed it to"*.rapidrms.com" and it resolved the issue in web browser(rapidrms.com). I am surpised how its possibleas it was working unitl last week and stop working and them when i changed it to "*.rapidrms.com" is resolved.But now more complex situation as it is working now in website browser (rapidrms.com) but gives errorin iPad app saying that "Something's gone wrong - Content could not be loaded with button as "Reload".when click on "Reload" nothing happens which was working previosuly withouut any issue.So now sitution it is working fine in web browser but no in iPad app  

1181
Racheal
Intercom Team
1 year ago
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Lucinda OwenNew Participant
asked in Messenger
403 Error User email is not valid

The messenger is not launching on our site and I’m getting the following error message in the console; {type: "error.list", request_id: null, errors: [{code: "403", message: "User email is not valid"}]} errors: [{code: "403", message: "User email is not valid"}] 0: {code: "403", message: "User email is not valid"} request_id: null type: "error.list" We don’t have identity verification turned on for web, the domain is listed as trusted and the messenger is set to show on this page. Does anyone have any ideas on how to resolve this? I’ve raised a support ticket with Intercom but it’s been 3 days and I haven’t heard anything so any help is much appreciated! Thank you :) 

651
Jacob Cox
Intercom Team
1 year ago
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ēllu teamNew Participant
asked in Messenger
Why am I seeing Messenger launcher in Spanish if my phone and app is set in English?

Hello!I have my phone and therefore my app set in English. However, when I open the Messenger Launcher I can see the content in Spanish (our default language). Checked our Messenger and omnichannel settings for Mobile SDK and I am not given many options to configure languages based on rules. How can make the Messenger Launcher display in the right language based on app´s preferences?Thank you!  

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Jacob Cox
Intercom Team
1 year ago
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Glen CocoNew Participant
asked in Messenger
Generated unsubscribe link for intercom unsubscribe link is not working

Hi! I’m trying to use the intercom generated unsubscribe link for a given user as per the instructions in this page:https://glencoco.intercom-mail.com/subscriptions/unsubscribe?app_id=nl8yk231&sample=true It says to use the following modification to the link above:https://glencoco.intercom-mail.com/subscriptions/unsubscribe?app_id=nl8yk231&user_id=INTERCOM_USER_ID_HERE However, when i test this on a real id, it doesn’t work. https://glencoco.intercom-mail.com/subscriptions/unsubscribe?app_id=nl8yk231&user_id=7656fdfb-cc7b-4e5a-94aa-192e51651748 Is this an intercom bug?  

1954
Nathan Sudds
Expert User ✨
1 year ago
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Suraj PatidarNew Participant
posted in Messenger
Identity verification for web in Django

showing this things in test , development sideIntercom Messenger warning: Identity Verification is set up correctly but not enabled. For details on how to enable it, see https://docs.intercom.com/configure-intercom-for-your-product-or-site/staying-secure/enable-identity-verification-on-your-web-product.this getting in my webiste  browser consolewhen i check installation it getting this error We haven’t received verified data from your installation. Please check the instructions and try again

710
S
1 year ago
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Nicole WoodringNew Participant
asked in Messenger
CSAT options

Hello, I am looking to change the options of the CSAT ratings.  Specifically, the current CSAT options gives the visitor 5 faces to choose from when rating how their service was.  Is there a way to choose just a ‘Thumbs Up’ and a ‘Thumbs Down’ option when asking the visitor to rate the messenger conversation?Thanks!!

11592
P
1 year ago
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cnguyenNew Participant
asked in Messenger
Return unread conversation not true in Android

I have a trouble when using addUnreadConversationCountListener in Android platform. It is not returning the same value inside Intercom home screen.I have created a new chat conversation automation workflow, then i back to previous screen → a unread message coming but the number of unread conversation is not increasing.

982
Diana Tripac
Intercom Team
1 year ago
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User718New Participant
asked in Messenger
Unable to send messages via the intercom messenger on Shopify store.

The messenger application loads and sometimes it doesn't. After loading, if I try send a message it fails and loads back the intercom home screen and is unable to open the past chats.  Saw that the POST conversation API is getting a 404 error. Please do help as this is happening in my production shopify store.

7189
Z
1 year ago
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SeongHoon RyuNew Participant
asked in Messenger
Unnecessary wrapping of the welcome message due to scrollbar in Messenger

In Messenger setting page.  In production. I want to show a two line welcome message. In settings page, it seems great. But, in production, it show me unnecessary scrollbar and it make unnecessary word break.  I wonder if this is intentional or a bug and would love to see it fixed. If it is intentional, it would be nice to have the option to make the scrollbar thinner, or to adjust the font size of the welcome message.  안녕하세요 👋도움이 필요하신가요?

613
Jacob Cox
Intercom Team
1 year ago
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Shani CohenNew Participant
asked in Messenger
How to trigger push message by a button click?

I want to send an auto message to the user after he clicks on the “get help” button.I didn't find a way to trigger a custom event like a button click.thank you

5335
Larissa Alberti
Intercom Team
1 year ago
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LennardNew Participant
asked in Messenger
Any way to let customers close conversations on their own?

Hello there,We’re quite new to Intercom and offer technical support for our users.In some cases, users don’t need any further help and simply don’t reply on conversations anymore. Is there a way besides setting up specific rules or bots to give users the opportunity to close conversations within the messenger / conversation-overview?Thanks in advance!

1401
Joseph S.
Super User ✨
1 year ago
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VictoriaNew Participant
asked in Messenger
Flutter unread message stream returns null

Hello, I noticed that sometimes getUnreadStream return null even have unread message. Is it possible to solve this?

621
Eden
Employee
1 year ago
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Sarka ValkovaNew Participant
asked in Messenger
Content showcase App: How to add COVER IMAGE URL

I am struggling to figure it out how to upload Image to Content Showcase App. https://prnt.sc/DHD5PXVy1ntvI do not see any intercom asset library where I can add my image and then upload it as a link. Any solution? :) thanks a lot.

1131
Shauna
Intercom Team
1 year ago
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Sarah WuNew Participant
posted in Messenger
Users unable to close messenger chat

We have Intercom installed in our web-based app but lately 20% of our users are experiencing issues with being unable to close the chat - there is no 'x' or down arrow appearing in their window. Even if it shows the down arrow, clicking it will not close the chat. The only way to get it working again is by refreshing the page.Has anyone else encountered this problem and found a permanent fix?

7502
S
1 year ago
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Jonathan LuNew Participant
asked in Messenger
Browser Tab not showing the "Operator says..." behavior when receiving a new message for custom chat launcher

I am using a custom chat launcher in my web application. I noticed that the default launcher provided by Intercom flashed the “Operator says...” in the browser tab whenever there is a new unread message. After switching over to the our custom chat launcher, that behavior does not occur anymore. Is this feature only available to work on the default launcher or is there a way to get it to work with the custom launcher.For more context, I am using the Intercom('onUnreadCountChange') function to update the badging on my custom launcher. Thanks

661
C
Intercom Team
1 year ago
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Inter C12New Participant
asked in Messenger
How do I install the Messenger within a Chrome extension?

Can I install the Intercom Messenger within a Chrome extension?

4355
Eric Fitz
Employee
1 year ago
D
doig-mmConnector
asked in Messenger
How to customise the "Talk to a person" button

Is there a setting where we can customise the "Talk to a person" button?Or add a message after this button appears?[also asked on this thread]

1593
Jennifer K
Intercom Team
1 year ago
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Team SwipeNew Participant
asked in Messenger
Is there anyway we can change the way intercom opens?

Hello Intercom Community, We recently started using Intercom for our company Swipe. Can we change the location of the icon and its appearance? Thanks in advanceTeam Swipe

912
T
1 year ago
S
SelvamConnector
asked in Messenger
Incorrect Teammate Avatars Displayed in Intercom Messenger

Hi,I'm facing an issue with the teammate avatars in the Intercom messenger.Scenario: We have multiple chatbots for different domains, each managed by different teams with their respective teammates. However, I've noticed that the teammate avatars displayed in the Intercom messenger for my domains are not matching the correct team members. It seems to be picking avatars randomly, and I'm unable to identify the logic behind it.As this creates confusion for our users, I would like to understand how the teammate avatars are being selected and displayed in the messenger. Is there a way to ensure that the correct avatars are shown based on the respective teams and chatbots?Your prompt assistance in resolving this matter is highly appreciated.

1462
S
1 year ago
A
albertngNew Participant
asked in Messenger
How do I keep a User in the same message forever with a specific Admin?

Currently, the Intercom messenger sorts the messages by thread. After a period of inactivity, the conversation would auto-close, and any new interaction would start a new conversation or thread.Is it possible to keep the current conversation “open” forever, even when the user abandons a workflow or closes the messenger? (Similar to the experience on a whatsapp or FB messenger, conversations are threaded by Recipient)We want it to be easy for our Users (and Visitors) to refer back to their chat history, without having to search multiple chats.Thanks!

1291
Jacob Cox
Intercom Team
1 year ago
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Hayder JeburNew Participant
asked in Messenger
Identity Verification for web

Hello there,I want to enable identity verification  for a web application my questions are:1-After generating a hash on a server-side, is there a secure way you suggest to send that hash to a client-side? Also, Is it fine JavaScript access to the hash in the client-side?2- How would I test identity verification in DEV environment before implement it in PROD?Thank you!!

2032
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1 year ago
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Lucas BarnesNew Participant
asked in Messenger
Be able to reset "seen"

Sometimes I need to log into a user’s account to debug an issue. When I do that, it marks all messages sent to them as “seen”, since the messages pop up on the screen immediately. This is an issue because then when they log into the app, they won’t notice that they have a new message. It seems like it would be better if a message gets marked as seen when the user opens the messenger and goes to that conversation. Is there a way to change this behavior so I’m not accidentally marking my users’ messages as seen for them? Thanks!

942
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1 year ago
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Inter C12New Participant
asked in Messenger
Can I delay loading Intercom on my site to reduce the JS load?

Can I delay loading Intercom on my site to reduce the JS load? i.e. only load it after a page is fully loaded for a visitor?

18245
H
1 year ago
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Equipe V11New Participant
asked in Messenger
When my team has all conversation assignments full, I would like new conversations to have a queue count and not for the button to disappear. It's possible?

In this article, it says the button will disappear for new conversations. I would like the customer to be advised that he must wait and his position in the queue is X   

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M
1 year ago
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Jonathan LuNew Participant
asked in Messenger
Deep Link for Launching Chat Messenger

Hi there, Just wanted to know if it is possible to launch the Messenger outside of the Intercom window. For example, through an outside email that contains a link. Looking to have the link take customers to the site and upon loading in have the messenger open already. I know that we can assign a customer selector id and assign it to a custom launcher, but not sure if that would work in this case. Thanks!

4001
Nathan Sudds
Expert User ✨
1 year ago
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