Messenger

When an article is opened in the Messenger and there is an inline banner at the top of the browser, the banner partially hides the article title (see attached image). How can I stop this from happening? ing?

I’m currently integrating the intercom messenger widget in a SPA written with React (tsx files).The application is currently executing window.intercom(“boot”, window.intercomSettings) whenever url changes.Is there some clever way to check if the messenger widget is already booted as I don’t want to reboot the intercom widget every time a user navigates around in my application but instead call window.intercom(“update”, window.intercomSettings).

Hello everybody, Where I can modify the automatic message of a bot that say (in french) : "Sorry, as a bot I can't find an answer to this question." Many thanks,

EDIT: I’m silly and missed the most obvious thing. Turns out the import is different for Remix apps.import should be this:import {Intercom} from '@intercom/messenger-js-sdk';I’m embedding the an Intercom messenger onto a Remix (react) app. Just following along with the installation instructions it states that I should place this snippet in the client side code of the Component. I’ve done this so far, the snippet looking like this:import Intercom from '@intercom/messenger-js-sdk'; export default function Home() {        Intercom({            app_id: 'app-id-here',            user_id: …,            name: …,            email: …,            created_at: …        });         return(        <h1>Test Component</h1>    )}However, when this component is rendered on the page, it causes this error to be thrown:TypeError: Intercom2 is not a functionI cant seem to find a reason for this besides something from the Intercom function not working correctlyAny advice would be helpful. Thank y

Hi! We have a custom app/API-driven flow where customers chat with us over Slack/Teams and where our agents respond to them over Intercom. When our agents have completed a ticket, we’d like to request the customer to rate the conversation over email.Is this possible?

HelloWe are currently working on making our website accessible and defining it according to WCAG standards, we are aiming for the AA standard.We use Intercom on our website and only the Fin chatbot function. We have the following problem there.The screen readers read out ‘Open Intercom message service’ or ‘Close Intercom message service’ in the launcher, i.e. the attribute is stored. The responsible certification organisation has now informed us that this is not self-explanatory enough. Is there a way to adapt this text to our needs? We would like to store something like ‘Open chatbot’ / ‘Close chatbot’ so that it is really clear what is behind the switch. Any help is greatly appreciated!Thank you!S. 

suggested articles - can i pin certain articles based on the page i'm no in my platform? Also, can i pin videos too?

When i call submit webhook url, it takes time for good reasons (It does some other API calls), i get following error. How to increase the timeout value of the submit webhook? {"support_url":null,"error_code":"third_party_server_timeout","message":"Third party server timed out when making request"}

If you close the chat window by swiping down, notification IntercomUnreadConversationCountDidChange arrive just fine, as does the window with a new message. If you minimize the chat window by clicking on the button, the notification does not work, as does the window with a new message.

How do I use Smart Replies?

How can i change this domain?

How can I change the font family of the messenger? 

Hello everyone!I often need to copy large snippets of code that users send to me via messenger for debugging.Is there an easy way to select the content of the message to copy and paste it somewhere else? Cmd+A doesn't work as that shortcut is already reserved. Thank you in advance!

Hello!Could you please tell me if it is possible to permanently set the language chosen by the user for communication with support? For example, if a user selects Ukrainian once, will this language be used for all subsequent inquiries?Thank you! 

HiI’m using the web Intercom object to interact with the messenger.  I have set up an automation workflow with a few buttons for the user to choose from.  This works great when a user is “coming in cold”, but I also have parts of my web app where I know which button they will choose and so would like to skip this initial showing of the buttons and just open the messenger with the relevant workflow automatically triggered.i.e. In a similar way that you can automatically trigger a survey with Intercom('startSurvey', 123);Is this possible with workflows? Many thanks

I want to open the Messenger when a certain button on my site is clicked, how do I set this up?

When we were first setting up Intercom we had 2 people testing out features such as sending a welcome message to all customers and someone else testing the message feature by sending a test message to all customers. Now, when a customer opens the intercom message center they see a bunch of fake messages or old welcome messages, and they don't go away. This is on EVERY customer and I didn't realize it until I took over intercom.  What if our customers use Intercom a lot? Will they just have a loooong list of conversations here?  

Rather than having the standard, we will get back tomorrow message that I have turned on, I'd like our bot to let clients know of our exact office hours. Basically, if anyone contacts our Messenger outside of our office hours, how can I customize the message? 

export async function bootIntercom(open = true) { const app_id = window.intercomSettings?.app_id await loadScript(`https://widget.intercom.io/widget/${app_id ?? 'XXXXXXX'}`) window.Intercom('boot', window.intercomSettings ?? { app_id: 'XXXXXXX' }) // the intercom widget needs to be shown once for it to stay closed, in button shape window.Intercom('show') window.Intercom('hide') if (open) { window.Intercom('show') }}Hello! We have Intercom integrated in our website and until now, relied on Users clicking on a Facade button to open and boot intercom. However, we want to get rid of that and just boot the messenger button widget on the bottom of the page automatically.The only solution I can come up with is this. First “show” and then “hide”  to present the user with the button. Is this a bug? I think just calling “boot” should be sufficient to show the button? If  `open` is true, the messenger opens with no issue.Thanks in advance

Hey! My company only recently started using Intercom, and non of us have prior experience with anything similar. We currently have 2 products we want to use it for - one being free-to-use, visitor only website (on its own URL), and one being a client-only portal (separate URL as well). In the future, we might have more.We would like to know within the help desk which product the message is coming from (or in other words - is it a free user from URL 1, or one of our paying customers from URL 2). We’d love to make this scalable, so it’s easy to add new products in the future. What’s your recommendation on achieving this?

Hello,I’m implementing your SDK on an Android app and I’m facing an issue regarding the unreadConversationCountListener method.After a login, if my user doesn’t have any unread message and I send him a new one from the admin dashboard, the listener receive nothing.For it to work, I need to close and reopen the app but if I logout and login again, the same issue appear.If there is already a message unread when I login, the listener is working and directly send me the correct amount.I tried to move the listener in different places, before the login, after it, at the creation of the app, … but nothing change.I didn’t found directly this issue because it appears only after my pipeline build the app and send it to my Firebase App Distribution.I thought that was because of proguard but I put the rules found in your documentation.Let me know if you need more informations.Thank you

Dear Community,I would like to inquire if it's possible to adjust our system settings to allow clients to reopen a closed conversation within a six-hour window. Currently, the system permits reopening only with day-long intervals, which is too prolonged for our needs. Post the six-hour period, clients should be required to initiate a new conversation to address distinct issues, ensuring each matter is appropriately tracked.Thank you for your assistance!Best regards,Yuval.

Is there a method for forwarding an email from Outlook to Intercom? Despite my attempts and following the FAQ, I have not been successful

Hi everyone, I've been tinkering with the messenger settings, specifically trying to add some space at the bottom and sides, but I've hit a bit of a roadblock. I've tried fiddling with the code and exploring the Intercom web settings, but so far, no luck.Interestingly, I've managed to switch the messenger's side from left to right and vice versa successfully, both through code and the web settings. However, adding space seems to be a bit trickier.Just to give you a bit of context, I'm working with the react-use-intercom package.Any insights or guidance on how to achieve this would be greatly appreciated!Thanks in advance for your help.

I have intercom messenger installed in my SPA using GTM. In various places in the product I have buttons with the key value pair data-testid="get-help". The issue I’m having is that when the site loads one button with the above data-testid is visible and clicking it triggers the messenger as required. See first image below, help button on the left triggers a workflow in the messenger (all fake data btw). I then have the following, which shows when a user clicks a different button and in this space we have another help button (see top left of the green space). This button again has data-testid="get-help" and operates in the exact same way as the other help button but when clicking it, it doesn’t trigger the workflow in the messenger.  I don’t understand why it’s not triggering the workflow and how to resolve this. Any help/guidance appreciated.