Mobile SDKs

We're getting an error in our Android app when we attempt to call loginIdentifiedUser() The code is very simple and we can't work out why we're seeing this error. Here's the logs from logcat: D/IntercomAPI: login identified.. I/Intercom: Dispatched Action: SOFT_RESET: No Value I/Intercom: Successfully reset the user. To resume communicating with Intercom, you can register a user I/Intercom: Dispatched Action: HARD_RESET: No Value I/Intercom: We already have a registered user. Updating this user with the attributes provided. E/Intercom: Failed to register or update user: A network request was made with no user registered on this device.Please call registerUnidentifiedUser() or registerIdentifiedUser(Registration). D/IntercomAPI: login identified failed: 1001 : ERROR - [HTTP -1] - Something went wrongThe log seems to be stating that the network call to loginIdentifiedUser is failing because we haven't logged in. That doesn't really make sense. Here's the code

I am curious about how whether this is intentional or not with the iOS SDK. I am currently using 14.0.0. Everything is responding great to the larger dynamic text option, except for the actual messaging and text history. I recorded a screen capture of demonstrating what I mean with a much larger text size! Is it not updating the actual chat text a conscious choice?https://vimeo.com/844336751?share=copy  

Hello, Intercom team.I've encountered a serious problem when using Intercom ios sdk on the latest versions of ios 16.4 and higher, the application began to crash with an error when trying to open a conversation from the list of conversations in Intercom. (1)After that, I tried to update Intercom version to 14.1.0 but faced an even more serious problem, the application began to crash when opening the Intercom screen (after calling Intercom.presentMessenger()), including on older iOS versions. (2)Are you aware of these problems and can you suggest a solution?1)Xcode Version 14.3 (Swift)iPhone iOS versions 16.4 and 16.4.1 Intercom iOS SDK version 13.0.0 (installed with cocoapods)Error description:Thread 1: "Invalid batch updates detected: the number of sections and/or items returned by the data source before and/or after performing the batch updates are inconsistent with the updates.\nData source before updates = { 1 section with item counts: [1] }\nData source after updates = { 1 section

At the moment even after passing the token, we are unable to recieve push notifications sent via intercom into our iOS apps.a confusing thing which i could not clarify on the docs was does intercom needs the apns token or fcm token for the ios app. since we use firebase am not sure what intercom requires as its not clear on the documentation. the end result is we are not receiving any notifications, when a agent replies or chat is intitiated.react-native sdk version :"@intercom/intercom-react-native": "^5.1.1",have successfully added the right apns key and bundleId to the settings.

Started getting the following error recently when trying to update packages in our Xcode iOS project with Intercom’s 15.0.2 release:x-xcode-log://3FB75066-095F-4338-BB55-70D7B84D9276 invalid URL 'https://github.com/intercom/intercom-ios/releases/download/<INTERCOM_VERSION>/Intercom.xcframework.zip' for binary target 'Intercom' Looks like it isn’t rendering the “INTERCOM_VERSION” properly there? This is preventing all packages from updating in our project, so I had to temporarily force it to stop at 15.0.1 (which has been working fine).Any idea how to fix?

We are trying to keep our Intercom Android SDK up-to-date and therefore update it every few months. Unfortunately, the last two updates increased the app size by nearly 7 MB, which is a no go in such a competitive market where app size matters a lot. Therefore I would like to know if there are (1) plans to decrease the Android SDK size and (2) active monitoring about file size over the last few months. We will need to downgrade to an older Intercom SDK for now, so a fix would be appreciated!

I noticed that adding intercom-ios takes an awfully long time to fetch repository. Upon further inspection it looks like the repo is ~1.5GB in size. Swift package manager for some reason chooses to fetch the entire directory and therefore it takes an inordinate amount of time to download (over 8minutes).

https://swift.org/package-manager//p>

Hi!We started seeing this crash in the Android Intercom SDK (stack trace below). This was on version 15.1.0, we’re updating to 15.1.1., but the release notes for it only mention "Fixed an issue that causes image upload to fail when Identity Verification is turned on”, which seems like an unrelated issue, is it?Could you please let the team know about this and provide any timeline for a fix of the issue? ava.lang.IllegalStateException: FocusRequester is not initialized. Here are some possible fixes: 1. Remember the FocusRequester: val focusRequester = remember { FocusRequester() } 2. Did you forget to add a Modifier.focusRequester() ? 3. Are you attempting to request focus during composition? Focus requests should be made in response to some event. Eg Modifier.clickable { focusRequester.requestFocus() } at androidx.compose.ui.focus.FocusRequester.findFocusTarget$ui_release(FocusRequester.kt:90) at androidx.compose.ui.focus.FocusRequester.requestFocus(FocusRequester.kt:0

Hey Intercom Team,We are experiencing this warning in Xcode 14.2 including 2 type of crashes on Firebase with Intercom SDK version 14.0.6 [tried with latest 14.1.0 version as well but still getting debugger warning].We hope you guys take a look this issues and give us possible solution.Thanks. Firebase crash 1:Crashed: com.apple.NSURLSession-delegate0  CoreFoundation                 0x30f4 -[__NSCFString isEqualToString:] + 1761  Intercom                       0x122a60 shouldRenderOnNewLine + 3159322  Intercom                       0xb7f6c IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 2596563  Intercom                       0xb7e6c IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 2594004  Intercom                       0xb009c IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 2271925  Intercom                       0xaa4e0 IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 2037086  Intercom                       0xd3be0 IntercomSDK_PINRem

Been getting this error since upgrading react-native, an ideas? * What went wrong:Execution failed for task ':intercom-react-native:generateDebugRFile'.> A failure occurred while executing com.android.build.gradle.internal.res.GenerateLibraryRFileTask$GenerateLibRFileRunnable   > /Users/manfredxu/Documents/project/node_modules/@intercom/intercom-react-native/android/build/intermediates/local_only_symbol_list/debug/R-def.txt Above I also see this:> Task :intercom-react-native:generateDebugRFile FAILEDExecution optimizations have been disabled for task ':intercom-react-native:generateDebugRFile' to ensure correctness due to the following reasons:  - Gradle detected a problem with the following location: '/Users/manfredxu/Documents/project/node_modules/@intercom/intercom-react-native/android/build/intermediates/local_only_symbol_list/debug/R-def.txt'. Reason: Task ':intercom-react-native:generateDebugRFile' uses this output of task ':intercom_intercom-react-native:parseDebugLocal

Hi, I’m working with a client that wants to use Intercom to send push notifications.Their users are connected to one another, ie. user x is connected to user y, but user y could be connected to user a, b & x.Can you help with these questions:Is it possible to target specific users for push notifications? Are push notifications sent to a user when they trigger an event if no audience is configured?   Are Intercom push notifications only designed for generic groups of users (audiences?)

Also tested with all versions from 14.0.0 and they all crash when trying to present the Messenger.It crashes even when launched from the Intercom launcher.Note: the view controllers are loaded from individual XIB files and not from a storyboard. The SDK was installed through Swift SPM. *** Terminating app due to uncaught exception 'NSUnknownKeyException', reason: '[<IntercomSDKPrivate.HomeHeaderViewController 0x11df35780> setValue:forUndefinedKey:]: this class is not key value coding-compliant for the key chatButton.' The weird thing is that we don't have a HomeHeaderViewController but our button is named 'chatButton' from where we launch intercom. If I rename chatButton to 'helpButton' the message will change to:*** Terminating app due to uncaught exception 'NSUnknownKeyException', reason: '[<IntercomSDKPrivate.HomeHeaderViewController 0x109bd9d80> setValue:forUndefinedKey:]: this class is not key value coding-compliant for t

Hi,We upgraded the Intercom SDK on react-native to 5.1.1, however we found a very strange crash. On a screen we use https://github.com/react-native-picker/picker and when the picker is opened on Android the app will crash. We found that the Intercom upgrade from 4.0.1 to 5.1.1 was the culprit. I presume it’s something to do with the underlying Android SDK which was updated. Below is the stack trace from Sentry java.lang.ClassNotFoundException: androidx.appcompat.widget.e0$a at androidx.appcompat.widget.e0.setSelector(DropDownListView.java:1) at android.widget.AbsListView.<init>(AbsListView.java:899) at android.widget.ListView.<init>(ListView.java:231) at android.widget.ListView.<init>(ListView.java:227) at androidx.appcompat.widget.e0.<init>(DropDownListView.java:1) at androidx.appcompat.widget.i0.s at androidx.appcompat.widget.i0.q(ListPopupWindow.java:4) at androidx.appcompat.widget.i0.a(ListPopupWindow.java:1) at androidx.appcompat.

In the Android project I'm working on, we're noticing that user data is getting mixed up. Why could this be happening? Every time a user logs into the application, we perform a login to Intercom using the following code: operator fun invoke(user: UserModel, intercomHash: String) {    val userAttributes = createUserAttributes(user)    val registration = Registration.create().withUserId(user.id)    Intercom.client().setUserHash(intercomHash)    Intercom.client().loginIdentifiedUser(registration, object : IntercomStatusCallback {        override fun onFailure(intercomError: IntercomError) {            /*                The Intercom login will fail with error code 3002 if the user is already logged in.             */        }        override fun onSuccess() {            Intercom.client().updateUser(userAttributes)        }    })}private fun createUserAttributes(user: UserModel) = UserAttributes.Builder()    .withEmail(user.person.emailAddress)    .withPhone(user.person.phoneNumber)    .wit

Mobile SDKs: 1. We have embedded Intercom into our developed app (let’s called it Venus in this case), and when we reply our users through Intercom, how do users see mobile push/notifications on their phone? Can they see on lock screen? And what will be the text like, is it “New message from Venus” or “New message from Intercom?”Like:  2. Our users would like to send files via Intercom within Venus, can we create maybe like a short link in Workflow’s message, and when someone clicks it, it will direct the user from Venus to his/her email app and fill in email template automatically? Workflow:1.  We have created a workflow which is when customer clicks on messenger, workflow will be triggered. However, we want this workflow to be launched from beginning again every time when the same user clicks on messenger. How can I set it up?  

I have a problem with `io.intercom.android:intercom-sdk:15.1.0`. When a new in-app message appears, it's hidden "under" the navigation bar. Switching to another tab fixes the position on the screen (I think it calculates window insets). I've tried setting bottom padding, but the behavior is still similar (2nd gif). The content displays with the given padding, and after changing the tab, it moves up by the height of the system navigation bar.No bottom padding set:  After setting bottom padding:  

If we connect Intercom in our developed app, when we send messages to our customers, how will they receive notifications? Like will they see “you’ve got a new message from [app name]? 

When calling the IntercomModule.loginUserWithUserAttributes without an email it crashes because the IntercomHelpers.getValueAsStringForKey(params, “email”); line here is being called even if there is no email and there is no null check in that method: https://github.com/intercom/intercom-react-native/blob/9623a0c4822e91949d27357ef21df845cc91f38f/android/src/main/java/com/intercom/reactnative/IntercomModule.java#L139 . Same this would happen if no userId was passed in. Both values are checked to see if they are there, but even if they are not it still attempts to get them rom the params. It can be bypassed by passing in an empty string, but that is not ideal.

When launch button is visible screen rotation doesn’t work correct, content is rotating with wrong layout and status bar doesn’t rotate at all.

I’m having a crash after adding intercom SDK to my jetpack compose project.I using intercom-sdk-base:15.0.0At launch I’m having this crash (before I init intercom):E/AndroidRuntime: FATAL EXCEPTION: main    Process: com.solidict.gezerkasa.dev, PID: 31609    java.lang.NullPointerException: Parameter specified as non-null is null: method androidx.compose.material.ModalBottomSheetKt.rememberModalBottomSheetState, parameter confirmStateChange        at androidx.compose.material.ModalBottomSheetKt.rememberModalBottomSheetState(Unknown Source:7)        at com.google.accompanist.navigation.material.BottomSheetNavigatorKt.rememberBottomSheetNavigator(BottomSheetNavigator.kt:107) I tried to change material versions as I saw in the other tickets but again I had the same crash.I tried to use different intercom versions all the same.any help would be greatly appreciated.

I’m using the latest cordova-plugin-intercom version.Steps to reproduce.Open an article directly from my code using the displayArticle function.Tap the frown face under “Did this answer your question?”Tap the Send us a Message buttonApp crashes and closes.Let me know if you need the exact Xcode crash info.

Hi!I was using gradle :dependencies to find out the Compose version Intercom 1.5.0 is using and noticed that it depends on several Accompanist libraries v0.28.0, for example:com.google.accompanist:accompanist-flowlayout:0.28.0com.google.accompanist:accompanist-systemuicontroller:0.28.0com.google.accompanist:accompanist-pager:0.28.0According to the Accompanist docs, for Compose 1.4.x Accompanist v0.30.1 should be used as different versions might cause unexpected behaviour or crashes. An example of this was raised in this issue where the crash was caused by differences between Compose 1.3.x and 1.4.xAs a sidenote, could you please include the compose version Intercom is using in the release notes or docs?

Intercom SDK: 15.0.0Android OS: 13User: https://app.intercom.com/a/apps/hqausqan/users/5a294df84dbb32cda1153452/all-conversationsThe list of messages from Intercom.client().present(IntercomSpace.Messages)  disappears and it’s replaced by the “No messages” screen.Video:https://drive.google.com/file/d/1GgwvKj6xMxjdyr49A-XqgsX3zAcpvcw3/view?usp=sharing

Our Android app is integrated with Intercom and everythign works well on Compose Version 1.3.3, but when updated to 1.4.0 intercom keeps crashing when we try to show the messenger.This is the stacktracejava.lang.NoSuchMethodError: No virtual method getOffset()Landroidx/compose/runtime/State; in class Landroidx/compose/material/ModalBottomSheetState; or its super classes (declaration of 'androidx.compose.material.ModalBottomSheetState' appears in /data/app/~~z4UTrvmcfPy_7KD14FmyyA==/com.pleny.tst-yaxEdFlvh_1wkGx-0_Cr-A==/base.apk) at io.intercom.android.sdk.m5.IntercomStickyBottomSheetKt.getEquivalentCorner(IntercomStickyBottomSheet.kt:175) at io.intercom.android.sdk.m5.IntercomRootActivity$onCreate$1$1.invoke(IntercomRootActivity.kt:102)