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I'm making an API call to list conversations using the example on the right here: https://developers.intercom.com/intercom-api-reference/reference#list-conversations/p> But unlike the example response, the response I am getting doesn't contain statistics for the conversation. Am I doing something wrong?  Note that I already removed the '\' from the beginning of the example request which I think is there by mistake? The request runs correcltly, it's just missing parts of the conversation model. Thanks!

This week we’re chatting with some of the leaders featured in our Ultimate Guide to Conversational Support. But we’d love to get our Connectors thoughts on the topic of conversational support too. So we’re asking you the question: Why do you think more businesses are shifting their attention to conversational support? Enter your thoughts below and we’ll share your answers on March 25th during our webinar Strategies for modern, conversational support  Also, if you have any questions for our panel, share them below too 😊   

Previously we used Slack but are migrating to MS.Teams.  While on Slack we had a web-hook style integration that allowed a Slack channel to receive and send. Now on MS.Teams we are trying to find a way of replicating the functionality. Can anyone share or help with this challenge?

Hi! You can find some numbers of the certain event flow from our GA below but what these mean and how they are interpreted? Does 1st event flow mean that there are 840 times certain bot has been triggered in that specific time period? But what do mean those 640 through traffic and 100 final events? And how about 2nd event flow. Does it mean how many of those the bot has been triggered to have actually viewed the bot? And how is ”viewed” calculated? (And the same question: What is the difference between through traffic and final event) And what actually is 3rd event flow? Event Category, Action and Label are similar to 1st event flow but the numbers of course are different. How can this 3rd event flow be interpreted? 1st Event flow:Event Category: Intercom MessengerEvent Action: Triggered MessageEvent Label: Custom Bot ID ´145133´840 Actions(740 through traffic and 100 final event) 2nd Event flow:Event Category: Intercom MessengerEvent Action: Viewed MessageEvent Label: Custom Bot ID ´

Is it possible to update conversation ratings through the API? If not, is it on the roadmap?

Hi! I'm able to start tours using its corresponding URL: Ex: https://mydomain.com/page?product_tour_id=*** and using a JavaScript call too: Intercom('startTour', ***); Nevertheless, if the tour is part of a series, it seems that it doesn't work. In the JS Console I see a network call to: POST https://api-iam.intercom.io/messenger/web/tours/***/fetch but the response is 404 - Not Found. Is it possible to start out a tour programmatically if the tour is defined inside a series? Thanks!

Hello! I'm using Squarespace w/ MemberSpace Plugin and using Zapier to pass user data to Intercom. It's mostly working except Company Name is coming in as Company id — any hints?

Hello, I am looking to integrate intercom -> salesforce but would like customer's query to appear as a unique Case in salesforce and not a lead. Is this possible? Many thanks.

HI I want to create an app for intercom can I use our current website for building an app and how to link canvas kit.

We have a ticketing system we use at my company and I am looking for a way to Automatically send a conversation from intercom over to it and have a ticket created in that system. Is there anyone who has done something similar to this?

Hi, I'm looking to integrate Discord with Intercom. We added the intercom Facebook app/integration and noticed it restricted the inbox message input to text/emoticon options (see attached image).We'd like to restrict the message input for our discord app/integration as well, however, we cannot find any references to the message input in the API/canvas kit. Thanks, Justin Luce

I have to call an api in my app using canvas kit.

Hi, I would like to export the number of conversations received (on a monthly, and weekly basis) from the past 12 months.  Is this possible? Really hoping it is, so I don't have to go through the data myself!

Hi everyone, in my team the reporting doesn't really match up with how we individually work, and as such I'd like to remove access for my team members so they don't get distracted comparing each others stats. Any ideas?

I need help resetting my client secret, I didn't see (or find) a way to do it from the app console, I'm guessing a support rep needs to help. Thanks!

How do you derive the active now status for a user? This is shown via a "green dot" next to their icon in the contacts list. I would like this info when using the API.

Hi,I am trying to use an event from my app to update user or company data on their profile.For example I want to fire the event "add apple" and this would update the "apple count" on the user or company profile.I know how to send an event using Intercom('trackEvent', 'event name'); and I know how that I can update user data using Intercom('update', userdata); but I would like to use the event itself to update the data.Is this somehow possible ?

Does anyone know of a document that details how the tables join together. What I thought would be straight forward seems a little strange as you end up with lots of many to many relationships.

Hey Connectors! It's time for Fix-It Friday once again! It's your chance to help out your fellow Connectors with their burning questions. Can you help these folks out? Is it possible to update the anonymous_id parameter of the contact object?Schema for table relationshipsShare Product Tours within a Series as additional help during Inbox conversations. Happy fixing!

Hi there everyone, At the moment, under the hood, the Intercom messenger is sending requests with an anonymous_id field when it is tracking Leads on our website. Is there a way of updating this anonymous_id property ? At the moment when an event is tracked it makes an API call to POST https://api-iam.intercom.io/messenger/web/eventsand I can see part of the request payload:I believe this anonymous_id also corresponds to one of the Intercom tracking cookies: intercom-id-<APP_ID> and also the visitorId ? I'm trying to update the value of this anonymous_id but not sure how to accomplish this. Do I need to overwrite the value of the Intercom cookie in order to achieve this ? Some help would be much appreciated. Cheers

Since there are only 2 endpoints = initialize and submit, how do I create multiple canvases for my app? My app has 2 forms, filling the first leads to second, and filling that displays a message. Since thats 3 canvases in all, I'm wondering how it's done.

Hey there, hate to turn to the forums for this kind of request but my messages through the intercom widget have gone unread for 2 days. Our team submitted an app 15 days ago and haven't yet received a review. It was a very thorough submission, so I'd be surprised if there was something we left out that made it hard to review. We're hoping to launch our product soon, and Intercom integration is a huge selling point to our pilot customers. Is there someone I can get in touch with about getting it looked at? Hopefully you can look up my app review submission from my account here, but if you need more information to find it please let me know.

Is Intercom HIPAA compliant?

We are a HIPAA compliant company and so do not want to use the JS provided by intercom due to the security risk. Does anyone know of a way to implement the service without using JS that calls every time?

When I invoke the contact search API, I get the following error response. { "type": "error.list", "request_id": "0009s379b118psj1f100", "errors": [ { "code": "invalid_document", "message": "either_email_or_user_id_present validation failed" } ]} Does anyone know what has gone wrong here?