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I'd like to know what backup security there is from Intercom side. If say for example our users were to be deleted by accident. Would this information be stored or backed up on your end and how does this work exactly? Thanks

Hey, this is a question about the conversation_part list field, If I recall , I used to be able to receive the entire thread of messages within a conversation but now I only see the a single message in conversation_parts no matter the length of the thread

I'm trying to get Intercom to forward conversations to Zendesk as tickets. Both using the ready-made app integration and Zapier, attachments work but they load the attachment content from Intercom's CDN and the link includes an expiry timestamp (e.g. expires=1633516164, which is an unix epoch timestamp). This expiry timestamp only allows viewing the image 30 minutes after. Is there any way to bypass this limitation? We're not able to bring the Zendesk users to Intercom so that they'd be able to view the conversations there. Thank you.  

In Contact, you will see this recent page views,But it seems that recent page views is all what we can see, Is there any way to have a report/ dashboard that shows all the recent page views of a user for the last 7/30/90 days and so on. I meant in more detail and can be interacted. Thanks

We get the error 'hmac_mismatch' in our Android app and the chat & FAQ isn't working. We have set it up as in this documentation: https://developers.intercom.com/installing-intercom/docs/android-identity-verification/p>Any ideas on what could be wrong?

I want to  Send my users weekly reminders via sms based on rules from “series”, Allow them to reply in a way that their reply arrives at our representative’s inbox in intercom. Is that possible (even only one of those options?) - and if so what integrations can be used for this?   

Does calling `registerUser(withUserId)` or overwrite any user attributes previously set such as the languageOverride?

Even the example from the help guide (yes, I did enter the API token) doesn't work:curl https://api.intercom.io/articles -X GET -H 'Authorization:Bearer <Your access token>' -H 'Accept:application/json' -H 'Content-Type: application/json' Returns the following error:{"type":"error.list","request_id":"001iuuadd47ehouu9ndg","errors":[{"code":"unauthorized","message":"Access Token Invalid"}]}

Please tell me. There is a custom script:We open the tab from User # 1, write in support - we answer himOpen the second tab, exit in it and go under user number 2In the intercom we write something to user # 1We go to the first tab, where we have a window with user number 1 - messages that we sent from the intercom camehow to delete a session?

We are handling a review process via Intercom, ie. users request a review, we automatically create a conversation and then all discussions about the review should be done inside this specific conversation. now we want to add a button that opens the conversation but I only see a way to create a new conversion or list all open conversations, but I don't see an API call to open a specific conversation (even when its closed). ie. something like Intercom('showConversation', 123)

I am trying to report on the number of touchpoints (average) that a segment of customers receives in a specific time period - the type of data displayed on a Contact Record under "recent content" + conversations. Any ideas on how to report on touchpoints?

Hey I'm trying to integrate Intercom with the current React Native app we're working on and while it's working perfectly fine on Android, the iOS keeps crashing. Here are the error details:*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '+[Intercom setReactNativeVersion:]: unrecognized selector sent to class 0x112eaf318' terminating with uncaught exception of type NSExceptionP.S. I tried adding "react native" as one of the forum question topics but it wasn't available. 

We are building a platform that helps segment customer feedback. We are wanting to sync the custom attributes from Intercom into our application. We would like to know when custom attributes change on a contact. Is there a webhook for this? or should be periodically poll the API ?

We've got quite a few leads from our CPC campaign but doesn't look like Intercom's default UTM is tracking them all. Is this something that's automatic or do we have to implement something for this?

How do I set my Default sender address to be change to 'Use teammate's Intercom account email address'?

Hi, since a few months there's the ability to do more with company tags, so now I'm wondering if a webhook topic for if a tag is added, would be possible to add :)

Hi, We are having the exact same issue as described by a user here: https://forum.intercom.com/s/question/0D52G00004hzX8fSAE/ios-sdk-setdevicetoken-method-crash/p> Since this was 7 months ago, is there any update on this (other than the workaround to manually handle notifications)? Is this still a known issue that is being worked on?  We have just integrated the iOS SDK into our app and are having the exact same issue/crash come through for quite a few of our users. Again, we cannot reproduce ourselves manually. Thanks

Hey Connectors 👋 I'm the Product Manager of the App Ecosystems team at Intercom and we're currently working on defining our focus areas for the coming year. I'm really eager to hear your feedback to understand what's frustrating? What are you hoping to see? And what's missing from our platform across: Building apps for Intercom (incl. Canvas Kit capabilities)APIs / SDKs / WebhooksDeveloper ExperienceIntercom's App store If you're available for a 30min call next week, it would be great to chat and meet some of you.  You can book a time with me here ➡️ https://calendly.com/rati_intercom/intercom-ae-feedback OR share your feedback by replying to this post. (As a note - I'm definitely including feedback you've already provided here and I'd love to hear more!)

Our webhooks is receiving requests from any conversation that originates from anywhere, even outside our messaging app. Our application keeps getting requests that we don't want. Is there a way to configure this to only get hits based on a particular service? To clarify, we have a messaging application that talks to agents on Intercom. Turns out, even if agents on Intercom are talking to users that do not originate from our app, we get pinged. We just want to isolate the webhook to only receive messages to our application.

I have integrated the intercom SDK in one of my android app and am also able to log Events to the Intercom console, But facing an issue that Intercom SDK not logging the Recent page views on the Intercom console.What change needs to do?

Looking to call a function only when the Intercom ( window.Intercom ) object is made available.

Hi!​We have a situation where we are working with both, Zendesk & Intercom. Not ideal, I know, but that´s the way we have to roll at least for a little while 😅 We are using Intercom integration to move certain tickets to Zendesk. However, we have situations where customer tickets come directly to Zendesk (some e-mails). We have been using Zendesk-Intercom integration and it can identify Intercom conversations from Intercom users. However, we use Intercom chat to chat also with leads (emails collected always) but we would need Zendesk to identify those conversations (from the same email address) and show in Zendesk if the customer has previous conversations in Intercom. Have anyone came up with some solution or workaround for this kind of situation? Any ideas on how this kind of 360 view could be arranged? Thanks so much in advance 🙏

So I can only find a report on the number of conversations. However, one customer can open multiple conversations. Where do I find the number of customers?

Our team currently has about 10 product areas as conversation attributes, and then a larger pool (50+) of more specific conversation tags. Do any of your teams use conversation attributes and conversation tags in conjunction with each other, and if so, how do you do it?

As an admin, how do I change or update the email address of a teammate?