Popular Topics | Community
Skip to main content

Popular Topics

-

2188 Topics
U
User929New Participant
asked in API & Webhooks
Conversation search API doesn't seem to be returning the expected data.

Hello, I have a user with conversations initiated by admins in our UI (with no user responses yet) as well as user-initiated conversations created via the Intercom API. When I query the individual conversations, the user's contact ID is associated with each conversation, as I would expect. When I query the `conversations/search` endpoint with a filter of `contact_ids = user_contact_id`, though, the only conversations returned are the ones initiated by the user.  Is that by design? I would expect that search for a conversation by contact_id would return ALL conversations that the user is associated with. If I'm going about this the wrong way or more detail is needed, please let me know. Thanks.

1580
Roy
Top Expert ✨
A
AugustineNew Participant
asked in API & Webhooks
How do I access the next page of search returns from an API call?

How do I access the next pages from of a search result. After the initial query to /conversations/search, with result spanning through multiple pages, how do I make the subsequent requests for the next pages?

1130
Roy
Top Expert ✨
D
Dimitri VNew Participant
asked in API & Webhooks
How do I paginate search returns from an API call?

Hi,I like to know how i retrieve data from a search when it has multiple pages.at the moment i do a search call and only can the data of the 1st page (150) conversations.

460
Roy
Top Expert ✨
E
EdvinConnector
asked in Apps & Integrations
How to set up a pop-up with a "Book a Demo" calendar?

Picture attached

11890
Brent
Super User ✨
P
PlumNew Participant
asked in Apps & Integrations
How to get oathtoken and refresh token using api.

How to get  oathtoken and refresh token using api.In the canvas kit how to perform action,navigate to next page on button click.How to call our plum apis in the intercom using canvas kit.

1530
Roy
Top Expert ✨
U
User855Connector
asked in Mobile SDKs
Do all Intercom features work with PWA?

Hello, We have a site and a mobile app. Our future vision is to stop native app development and instead, develop the website as a Progressive Web App - which behaves like a cross-platform mobile app on mobile devices. If we go this route, will our existing Product Tours (and other intercom features) automatically work on mobile devices? Please advise. Thanks!

1810
Roy
Top Expert ✨
B
Brian C11New Participant
asked in API & Webhooks
Using Companies Scroll API with Company Segments

Hello, I am wondering if it is possible to work around having to make 1 request per company to receive their segment.list object. I just discovered the Scroll API addition, it is great. Am now receiving my companies in 11 requests instead of 987. Would love to have that functionality while making other requests. As it stands you need to provide a company id to receive a segment.list. Wondering if there is a way to perhaps provide a scroll page instead? Or better yet, add parameters to Scroll API requests to include full segment.list objects during Scroll API Companies requests. Thanks! 

310
B
W
William GNew Participant
posted in API & Webhooks
WebApp sent trigger email notification to users

Hello, I'm a Product Manager and I have a desire to have the ability for our WebApp to trigger an email notification to our users via intercom that the customer can then reply to and have the reply flow into our Intercom support inbox. What's the best way to do this?

50
W
ف
فريقNew Participant
asked in Mobile SDKs
my app rejected from google because "Intent Redirection" and I found this issue in the intercom Library

 this is the email from google  your app contains an Intent Redirection issue which can allow malicious apps to access private app components or files.io.intercom.android.sdk.utilities.IntentUtils.safelyOpenIntent

610
ف
A
Adam C11New Participant
asked in Reporting
Is there a way we can generate a report on the login frequency of a user or group of users (that we tag) to study usage patterns?

Is there a way we can generate a report on the login frequency of a user or group of users (that we tag) to study usage patterns?

360
Roy
Top Expert ✨
I
Ishaan T11New Participant
asked in Settings, Security & Permissions
Why was my workspace denied?

Hey there! I tried to invite people to my workspace and it says; "We've prevented your workspace from sending email, including invites, as your workspace failed our workspace review process. Please contact customer support or visit our Help Center for more information.". However, I didn't send any emails nor do anything that broke the terms? I even reviewed the Help Center page and it didn't really help with what to do if denied. I've reached out to Intercom Support 6 hours ago, and I'm still awaiting a reply; I completely understand that it takes at least 2 days for them to reply. Yet, I'm still stumbled on how we failed the process?

1050
Eric Fitz
Employee
I
Inter C12New Participant
posted in Reporting
Can I filter other reports by conversation topic?

Can I use my conversation topics to filter my other reports?

170
Eric Fitz
Employee
I
Inter C12New Participant
posted in Reporting
What are conversation topics?

I see that conversation topics are a reporting feature, what are these?

2120
Eric Fitz
Employee
I
Inter C12New Participant
posted in Reporting
How can I display my custom reports?

How can I display my custom reports?

670
Eric Fitz
Employee
I
Inter C12New Participant
posted in Reporting
Which conversations events can I add as filters to my custom reports?

Which conversations events can I add as filters to my custom reports?

120
Eric Fitz
Employee
I
Inter C12New Participant
posted in Reporting
How can I aggregate my custom reports?

In what ways can I aggregate the data in my custom reports?

160
Eric Fitz
Employee
I
Inter C12New Participant
posted in Reporting
Why can’t I aggregate conversation volume in my custom report?

I can aggregate all other conversation metrics in a custom report except for conversation volume, why is that?

80
Eric Fitz
Employee
I
Inter C12New Participant
posted in Reporting
What conversation metrics can I choose for my custom report?

If I'm building a custom report, which conversation metrics can I add to my report?

250
Eric Fitz
Employee
I
Inter C12New Participant
posted in Reporting
What’s a good example of how to use the Conversation Topics feature?

I really want to make the most of the new Conversation Topics feature, how have you used it in your team?

1120
I
I
Inter C12New Participant
posted in Reporting
How could I use the new Custom Reports feature to track CSAT improvements?

I want to build a custom report to help me track efforts to improve my team’s CSAT, what’s the best way to go about this?

1440
I
T
Super User ✨
TithoSuper User ✨
posted in Apps & Integrations
What are your must have apps?

It would very depend on your business and tech landscape, but interested in what the broader community use and consider must haves when using the full Intercom suite. For us to start;SalesforceMarketoZoomCalendlyContent ShowcaseIntercom for JIRAQuicklinks (although less useful now we have more data and the SF app Our main goal is looking at integrations that can be pushed in app, and engaged with via the Intercom launcher versus new windows / emails etc

2200
U
J
James WNew Participant
asked in Apps & Integrations
Using Intercom as a "Price Upon Request" feature

Hi all, I'm trying to use Intercom to allow a Price Upon Request feature. We have a Shopify Plus website, and we don't want to reveal publicly the price of certain products. Ideally when someone hits a page with that product, they could press a button which would trigger the chat window - and the chat operator would receive information on which product (or page) they were visiting. Any thoughts on how to pull this off?

130
Roy
Top Expert ✨
E
Engineering S11New Participant
asked in Apps & Integrations
My webhook is timing out when I try to save changes to it

I am not able to save the webhook. The webhook is already created, I am trying to edit and save but the save is getting a timeout.

380
Eric Fitz
Employee
К
КаринаNew Participant
asked in Apps & Integrations
Why is my Intercom customer data not showing in Zendesk?

I can't set up Zendesk and intercom integration. I wrote from one mail to both Zendesk and Intercom. And this data is not visible

590
U
L
Louise SNew Participant
asked in Apps & Integrations
Scratching My Head! Using Salesforce and Intercom for Opportunities: Best Practices or Workflow Examples?

Right now we use Salesforce to manage our Opportunities. Opportunities are at an account record level, not a contact level (happy to modify it to contact level if I can get this to work). We use both SFDC and Intercom for our Customer Success Managers to manage customer opportunities. There's two things I'd like to achieve a. Ideally, with the Intercom and SFDC integration, I'd like to create segments of Opportunities in Intercom and send them targeted messages and campaigns in Intercom based on their pipeline stage in SFDC (prospecting, qualified, etc).  b. I would also like to create further defined segments of all Opportunities in Intercom based on their activity. So for example, I could view all my Opps in Intercom, sort/filter by web sessions, events they've done. If they reached x criteria based on product usage I could quickly update them in Intercom from prospecting to qualified, which would push back to SFDC and update the opportunity pipeline stage. Hope th

1130
M
Ask a question
Terms & Conditions