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Surveys

Use Intercom Surveys to capture customer feedback and use it to create a better customer experience

  • 64 Topics
  • 132 Replies
64 Topics
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User2421New Participant
asked in Surveys
I activated a survey in intercom and when I set the rules, it was supposed to send to around 300 users based on the rules I set. However, when I checked on the reports, it's showing as "0" sent, am I missing something? The survey has been live for 5

I activated a survey in intercom and when I set the rules, it was supposed to send to around 300 users based on the rules I set. However, when I checked on the reports, it's showing as "0" sent, am I missing something? The survey has been live for 5 days.

580
Shauna
Intercom Team
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Monica G13New Participant
asked in Surveys
Defining the "completed survey" tag

What is the definition of a "completed survey" tag? Is it when a participant has answered at least one question or ALL questions in your survey? i.e I have a rule that excludes people who have "completed survey". If a participant answers your first question and then leaves the site, will they be invited again or not?

640
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Monica G13New Participant
asked in Surveys
Remove a pop-up message when user moves off the page

Is there a command or setting that allows you to make the pop-up message disappear when the user moves off the specific page you have created the rule around? Further to this, our users will all have a unique URL but will have the same extension (e.g. www.company.com/app/specialpage). So is there a way to remove the pop up once they move off the page that has the extension?

240
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Henrik AActive User
asked in Surveys
Is there a default yes/no question type in Surveys?

It could be done manually e.g., with a multipole choice but I would very much like a default Yes/No option that will allow us to send users down different paths based on their answer. Also it would be useful to add user separate user attribute based on the reply.

680
Racheal
Intercom Team
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AnushaNew Participant
asked in Surveys
Can I embed a survey within an email so the user does not have to click on any link? is there any app for this?

Can I embed a survey within an email so the user does not have to click on any link? is there any app for this?

750
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Christopher MNew Participant
asked in Surveys
Is it possible to send an NPS survey on a regular cadence? (2 months after sign up, 6 months after sign up, 6 months after last survey for eternity...

It seems the only way without infinity loops in series is to build one series out for many instances of the survey. The enter more than once options have promise but don't quite fill the need yet. And the event trigger only allows for last survey date without letting you select a specific survey. As NPS is most beneficial if you can track it over time is there anything on the roadmap for this?

920
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Pedro MNew Participant
asked in Surveys
I would like to create surveys for different languages. To ensure that the end-users open the form in their native language. Is this possible?

I would like to launch a form for customers in different world locations (lets say, ranging 3 different languages). Would I have to create a form for each target language; would I have a form and then be able to edit it for each language; or are translations automatic? Furthermore, if there are survey translations, are they based on the user's browser language? How are these managed?

970
Oseas
Employee
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User2463New Participant
asked in Surveys
Creating a new survey, but don't want to ping current active users

We're creating a new survey and we're about to set it live but we got a message that it'll be send to our live active users (100,000+). We don't want to alert them so is there a way that we just set it live under our current rules + condition (30 seconds).

510
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Nik PNew Participant
asked in Surveys
I'm looking for info & best practices for surveys end-to-end.

In other words, from planning what data to gather through asking the right questions (and selecting question types) through seeing reports and using the data. I'm also intrigued by user attributes and I'm looking for use case descriptions on those. I know this is a lot but the articles I've found are very superficial and seem focused on what to click to do something - that much I can usually figure out on my own :-) Can anyone help?Thanks

1010
Racheal
Intercom Team
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Liz HNew Participant
asked in Surveys
How to get rid of the Intercom bubble when NPS survey is dismissed?

We have an NPS survey running and started receiving an uptick in our customers logging issues that the Intercom bubble blocking buttons in our app. We have the Intercom chat set up behind a small ? icon in the upper right of our app vs. the chat bubble. However, we discovered that with the new NPS survey, if someone dismisses the survey then the blue chat bubble appears in the bottom right and there's no way to get rid of it. Does anyone have any suggestions?

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Employee
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Liz HNew Participant
asked in Surveys
How do I associate survey responses with a user?

I have NPS surveys set up in Intercom, but the responses aren't showing up in the attributes within the user. Does anyone know how to set this up so that when someone completes the survey and provides feedback, I can go into the user's profile and see that they submitted an NPS score?

560
A
Employee
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Joey CNew Participant
asked in Surveys
I would like to add a simple YES/NO question in an email that's part of a Series flow. Where the user doesn't have to click a button to open a separate page with survey. Inside the email they answer the question by clicking on Yes or No.

Once clicked on yes or now, a simple page would open thanking them for their answer. I know MailChimp had this functionality, would be great is the new Surveys feature be able to accommodate this, however I can't seem to find a way to do this.

1150
Daniel M15
Employee
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ShaharNew Participant
asked in Surveys
Is it possible to send an email with a link to the survey to all users who did not respond to my survey?

I did a survey and the percentage of respondents to it is not high, I would like to use the link to the survey through "Additional ways to share your survey" to give only users who did not answer the survey to respond to it.

410
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Employee
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User1806New Participant
asked in Surveys
Is it possible for us to give feedback on a user?

Let's say I want my CS to rate a conversation or a user. add it to the "end bot" type of way or somewhere in their personal profile

340
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