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Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots

  • 428 Topics
  • 923 Replies
428 Topics
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User281Connector
asked in Workflows
How can I make the bot work on mobile (Android and iOS)?

My bots are currently only showing on desktop. How can I show them on mobile?

410
U
2 years ago
O
OdeyemiNew Participant
asked in Workflows
How can I design a FAQ?

i am new to intercom and i am trying to design a frequently asked question , do you have a video recommendation , or just steps to how i can get it done

6240
Racheal
Intercom Team
2 years ago
A
Arun PNew Participant
asked in Workflows
Custom bot does not get triggered even when the condition is satisfied.

Hey folks! I created a custom bot inside the software. I've set up 2 conditions - Both are custom attributes.  Even when the data is captured in both the attributes and the conditions are satisfied, chatbot is not pushed. 

250
Milan
Expert User ✨
2 years ago
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User1140Active User
asked in Workflows
How can I hide the launcher on pages where I have a custom bot launched from a custom button?

Title basically.

620
A
Employee
2 years ago
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User2431New Participant
asked in Workflows
Could someone please help us with installing the Custom Objects and Custom Actions because it's really unclear for us. It would be great to schedule a call so we can hopefully fix this together! (It's about feature: https://app.intercom.com/a/apps/g9

Could someone please help us with installing the Custom Objects and Custom Actions because it's really unclear for us. It would be great to schedule a call so we can hopefully fix this together! (It's about feature: https://app.intercom.com/a/apps/g9l9yy

100
A
Employee
2 years ago
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User883New Participant
asked in Workflows
How can I send users from one bot to another?

I am trying to figure out a way to link between bots. I would like to be able to have users jump to a different bot if they go down a specific path. This would allow me to have a bunch of smaller bots, rather than one large bot which covers all topics. 

350
U
2 years ago
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TeodoraActive User
asked in Workflows
Is it possible to remove the "Write a reply" option from a Custom Bot?

I want to completely remove the possibility for clients to write to us so they can have only the custom bot. Is that possible? I couldn't find an option to remove the "Write a reply".

630
U
2 years ago
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User2421New Participant
asked in Workflows
How can we notify our customers it is after office hours?

How do we set up the custom bots to display a message that we will be back on the next business day once a customer contacts us after our business hours. Because right-now this is what it shows.

1880
Racheal
Intercom Team
2 years ago
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User1375New Participant
asked in Workflows
Why aren't Resolution Bot unanswered questions appearing?

​By accessing the resolution bot section, I don't see unanswered questions. Also, if I try to answer a new question by searching for a highly used word, no result comes up. Do you know why?

340
U
2 years ago
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Mario DNew Participant
asked in Workflows
Set correct Content-Type for custom action by default to application/json

Hi,​following the custom action guide, I tried to do an outbound HTTP call with a POST request. In the request body I added the corresponding JSON (according to the description in the UI wizard: "Specify the body of your request in JSON format. You can use the selector ({...}) to pass Intercom attribute values in your request body.") like this: { "ownerEmail": "ash-ketchum@example.com", "pet":"Pikachu" } ​When retrieving the call in my application, I see the following HTTP request coming in:​POST /my-endpoint HTTP/1.1 Host: myserver.com User-Agent: Faraday v0.17.3 Content-Length: 66 Accept: */* Accept-Encoding: gzip,deflate Content-Type: application/x-www-form-urlencoded Date: Fri, 01 Jul 2022 12:19:53 GMT   { "ownerEmail": "ash-ketchum@example.com", "pet":"Pikachu" }The problem is that the "Content-Type" HTTP header is set to ​"application/x-www-form-urlencoded" in

3720
M
2 years ago
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User1365New Participant
asked in Workflows
How to switch bot from "from a button" to "from a new conversation"

Currently, I have a bot that launches from a button. We've decided that the bot would actually be better suited as a from a new conversation bot. How can I switch the bot to from a new conversation? ​If I go to copy the bot it only gives me the options of from a button and from another bot. Is this supposed to happen? Just hoping to avoid rebuilding the boat from scratch as that would take quite some time.  Thanks in advance! ​

120
U
2 years ago
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User2332New Participant
asked in Workflows
Can you add explanation videos and/or articles within the Custom bot or only as a welcome message?

We would like to implement a custom bot that also shows some short explanation videos in order to solve customer request. For example: Customer doesn't know how to scan the product in our app - we would like to explain it in a video as its easier to understand than only text. I saw that you can add a welcoming video but I didn't see anything about videos within the custom bot itself.

350
A
Employee
2 years ago
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User1204Active User
asked in Workflows
Measurement of Bot's interactions

Hello everyone! Any suggestion on how to measure the impact of our custom bots both from a path analysis perspective and customer satisfaction's one? Have you been able to find any good integration to be tested? Thank you!

790
A
Employee
2 years ago
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Carolina DNew Participant
asked in Workflows
Hey! Is there a way to change this assigment to the bot instead of a team?

40
C
2 years ago
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User1319New Participant
asked in Workflows
Can the same custom bot be launched from more than 1 button on your website?

Say you have 3 different free trial buttons, but you want all of those to trigger the same custom bot. Is there a way to do this, or should I duplicate the bots to be linked to their own button/element on my website?

90
U
2 years ago
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Chris C13Connector
asked in Workflows
Is it possible to setup a custom action in which the user uploads an image (to and endpoint of an AWS lambda), which then gets stored as link in a custom attribute on the user?

The use case is that a customer could register their product and upload a picture of their receipt and product. We then listen for that and create a case in our NetSuite application from that information. I know you can upload images through the Messenger already, but I did not think you could (nor have I found a way) to get those images out of Intercom. I know you can do POST and PUT actions in the custom action, but it appears you have to pre-fill the information, which is not sufficient for what I need to do.

840
C
2 years ago
X
XIAONew Participant
asked in Workflows
Unable to get reply from bot through "Reply to Conversation" interface,how do i fix it?

Unable to get reply from bot through "Reply to Conversation" interface,how do i fix it?

60
L
Employee
2 years ago
D
Dion M11New Participant
asked in Workflows
Is there a way to export custom bot paths as a CSV or similar file?

I have spent a lot of time creating the paths and questions for our custom outbound bot and I would now like our other employees to review it and provide feedback. However, some of them do not have access to intercom, and the way the paths are presented aren't best. I would like to export the custom bot questions so I can create a flow diagram and more clearly see the different paths the user can take

2540
U
2 years ago
C
Chris C13Connector
asked in Workflows
Can I add a date input field to a Custom Bot for Messenger?

Use case: We need to collect a date that a product was purchased when corresponding with customers, but you do not allow a date input field on the messenger, which presents a problem in that we have to do backend validation/clearing on bad input from the textfield.  This might be more a feature request than anything, but this is a much needed feature and I'm not quite sure why it's not there.

830
E
2 years ago
T
TaronishNew Participant
asked in Workflows
Does intercom support Arabic? Can we have different set of rules for the Arabic version of the website?

We launched an Arabic version of the website (same domain) and want to set different rules and operators for the chat bot on the Arabic version without disturbing the English version. Is it possible to do that?   

310
Daniel M15
Employee
2 years ago
R
Rachel M12New Participant
asked in Workflows
Since the new inbox has been released, the ability to select the thumbs up and thumbs down on resolution bot answers to help them improve within a chat are no longer there. Can they be returned?

Since the new inbox has been released, the ability to select the thumbs up and thumbs down on resolution bot answers to help them improve within a chat are no longer there. Can they be returned?

170
L
Employee
2 years ago
A
AyadNew Participant
asked in Workflows
How to account for a variable/unknown number of customer replies when building a custom bot

Hello,  We're trying to use a custom bot to offer users a way to submit simple bug reports from within our app (although this question applies to our other custom bots as well)  We are building the bot using the standard builder but a problem encountered in testing is that users might take 2 or 3 replies to describe a bug, and our bot triggers a response message after only 1 customer reply. If we set the bot to reply after 2 or 3 customer inputs, there's a risk that a customer never gets a reply if they only used 1 message to express their issue, or that a customer who expresses their issue in 4 messages gets a disjointed and clumsy bot reply right in the middle.  Our flow is a prompt to describe the bug, then a user response, then a thank you message from the bot.  How have other users gotten around this? Grateful for any pointers!   

170
M
Employee
2 years ago
S
Saurabh KNew Participant
asked in Workflows
The bot doesn't wait for reply

Why did the chatbot didn't wait if we ask user to select a meeting time ?bot continue the flow and didn't wait for user to select a date time, this creates a confusion

420
M
Employee
2 years ago
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User1248New Participant
asked in Workflows
Does anyone have any idea or examples of how intercom messenger bot can be used for cancelling subscriptions?

Does anyone have any idea or examples of how intercom messenger bot can be used for cancelling subscriptions?

190
U
2 years ago
U
User1244New Participant
asked in Workflows
Can I remove the "email" bar from the starting chat bot?

Client wants me to remove the bar that asks you to enter your email address, for it is not needed anymore according to the company.I was wondering if it was possible at all, because I couldn't find a setting to remove said text bar.

490
A
Employee
2 years ago
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