Customer FAQ

I'd like to have a close 'X' option in my Messenger beside the teammates, I've seen this with some websites that use Intercom, how can I get it?

Our company offers multiple product SKU's and allow a customer to be on multiple trial or paid plans at the same time.How to manage attributes for multiple products ? E.g. Signup for product A vs Signup for product BWe are looking for recommended standard practice.

Is Dark mode available with the Next Generation Inbox?

I’d love to hear from other Support teams that are using GPT (Fin, AI Assist, etc.) on how they are obtaining consent from their customers about passing their data to OpenAI. 

Just joining Intercom, I seem to be the only one having this issue. This happens BOTH in Chrome and incognito. Running Windows 11. Any suggestions would be greatly appreciated.Thank you, kindly for your time. 

As a business owner, I'm sure you've heard the term IP address being thrown around quite often. But do you really understand what it is and how it works?In today's digital age, where online privacy and security are more important than ever, having a basic understanding of IP addresses is crucial. An IP address, short for Internet Protocol address, is a unique identifier assigned to every device connected to the internet. This includes your computer, smartphone, tablet, and even your smartwatch.But what exactly does an IP address do? Well, it plays a crucial role in facilitating communication between devices on the internet. When you visit a website, your device sends a request to the website's server, and the server responds by sending back the requested data. This process wouldn't be possible without IP addresses.So, what types of IP addresses are there? There are two main types of IP addresses: IPv4 and IPv6. IPv4 is the older of the two and uses a 32-bit address

Can I open the “help” section of the messenger via JS API?

Can I add an Opt In form in the Messenger?

How can I find the IP address of my user?

Can I customize the SMS automated message?

Hi everyone,I'm a customer support manager at a mid-sized SaaS company, and I'm looking for some advice on how to implement a comprehensive customer support strategy. Our current approach has been somewhat ad hoc, with different teams and individuals handling support requests in different ways. This has led to inconsistencies in our customer experience and has made it difficult to track and analyze customer interactions.I'd like to develop a more cohesive and scalable support strategy that encompasses all aspects of the customer journey, from initial onboarding to ongoing maintenance and troubleshooting. Ideally, this would include a mix of self-service options, like knowledge base articles and tutorials, as well as more personalized support channels, like email and chat.Some specific questions I have include:What are some best practices for building out a comprehensive knowledge base that covers all of our product features and use cases?How can we streamline our email and

Main goal is for a single point of data for all FAQs. Secondary goal is to be able to quickly review, update, run through compliance, and create an internal WIKI for new hires. I'm working with a clean slate so I can start my data structure from scratch. Thanks for any input

My CSAT ratings are not sending! Help!!!

Why can't I see my last 3 conversations in the Messenger anymore?

How can I sign up for the new AI Beta?

Is there a new process for receiving 2FA recovery codes?

I don't like the way emails are formatted when we respond back to our customers. My email signature is messed up, and the formatting is all wrong. Can we customize this?

What's the difference between Overlaid and Embedded in my Tooltips?

Will I get an email notification when my Ticket state changes?

I want my customers to be able to create a ticket without opening a conversation.

Can you trigger a custom bot via URL rather than by clicking an element? We want to link to it directly from the product to trigger the custom bot.

On intercom there is a category of users called "slipping away" which includes users that haven't been online for 1-2 months. We noticed that some of the users in there definitely have been online during the past month & verified that this is indeed the case by asking them.Then, after further testing, we noticed that for some of our staff (myself included) our own page views were not being registered properly. Some of the page views were being registered here and there but most weren't. In the following I'll add the code for the integration of intercom with our react app & we would appreciate it if you had a look at it. If this is not the correct place to ask for tech support, please let me know. This is the code for the integration itself: import Analytics from "analytics"; import amplitudePlugin from "@analytics/amplitude"; import intercomPlugin from "@analytics/intercom"; import segmentPlugin from "@analytics/segment&q

Help! I am applying the following "Last Seen exactly 2 ago" and then "Last seen more than 1 day ago and Last Seen less than 3 days ago" why is it returning a different number of users since both filter groups are targeting users last seen 2 days ago?

Why is my Tooltip only pointing to the first element on the page that it matches?

How long does a SAML/SSO session in Intercom last?