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2190 Topics
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Keyman Letter CSチームNew Participant
asked in API & Webhooks
When entering Japanese text with an IME, pressing the Enter key mistakenly sends the incomplete text to chat.

When entering Japanese text with an IME, pressing the Enter key mistakenly sends the incomplete text to chat. If I press Enter here, I anticipate finalizing the Japanese text with the IME, but not sending it as a chat message yet. However, this widget still sends the unfinished text anyway.

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James NguyenNew Member
asked in Apps & Integrations
Add button to Inbox's Message

Hi everyone, I’m newbie in Intercom and I would like to custom the inbox app, so it will have a button when hover over the message which will call our API when press. I guess it will be involved to develop an inbox app, but how to add the button to the message like below?Thanks in advanceRegards,James 

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catjack
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FundedNextNew Participant
asked in Customer FAQ
Is there any setting where customers will see the name of an agent, but internally within our organization, we will be able to see the original name?

Is there any setting where customers will see the name of an agent, but internally within our organization, we will be able to see the original name?

3632
Milan
Top Expert ✨
Patrick H12
Patrick H12Connector
posted in Apps & Integrations
How do you keep track of which Jira issues are linked with Intercom tickets?

Hey everyone, I’m using the official Intercom Jira add-on and it works great. We also have some workflows set up to sync Jira and Intercom ticket statuses 🔥How are you keeping track of which issues are linked with Intercom in the Jira issue though? For example, let’s say we’re closing out a sprint and a handful of Jira issues might be linked with Intercom tickets. How do you know which ones to go close out?

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Patrick H12
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Dhrupad PurohitNew Participant
asked in Apps & Integrations
Issue with Push Notifications on iOS in Ionic App Using @capacitor-community/intercom

Description:We are facing an issue where push notifications are not working on iOS in our Ionic app. Below are the details of our setup and steps taken:App Setup:We are using Ionic version 7.2.0.The Intercom integration is done using the @capacitor-community/intercom plugin.Intercom and Capacitor Registration:We have registered Intercom with the following keys:androidApiKey: android_sdk-xxxxxandroidAppId: lnp0halaiosApiKey: ios_sdk-xxxxxiosAppId: lnp0halaPush Notification Setup:An iOS push key was created and successfully uploaded to the "Set Up Push Notifications" section in Intercom.Issue:Despite the above setup, push notifications are not working on iOS devices. We can make sure the correct permissions are set and when app launching it asks for the specific access.Could you please help us troubleshoot and resolve this issue? Let us know if you need additional details or logs to assist in the investigation.Thank you 8:39

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Intercom Team
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roofingNew Participant
asked in Intercom Community
How can I integrate for my mobile phone?

hi expert team,i recenty use my iphone mobile phone but non idia how can integrat my mobile api?

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Nur Nahid
Super User ✨
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HirokiNew Participant
asked in API & Webhooks
How to upload image with Rest API

I want to create an article and upload an image on it with API but I don’t know how.I can create an article with title and main text so far.I think Intercom has hosting service and can store attachments and upload from it, but it looks like there is no such service.How can I upload image or attachment with Rest API?If you have an idea, please tell me.

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darshanhiranandani1New Participant
asked in API & Webhooks
Darshan Hiranandani : Looking for a Solution to Bulk Create/Update Users in Intercom via API

Hello everyone,I’m Darshan Hiranandani, working on an application that has thousands of users, and I need to regularly create and update these users in Intercom, at least once a week. The problem is that the current Contacts API doesn't fully support bulk updates and comes with some significant limitations:It requires my app to track whether a contact already exists before performing a POST or PUT request. The API rate limits are very restrictive, especially for medium-sized user bases (166 requests per 10 seconds). It also requires storing the Intercom ID for updates, which isn’t ideal since my app uses an external ID for users. Additionally, the manual import process requires mapping each attribute, which is cumbersome and prone to errors.Given these constraints, I’m looking for a better approach or solution to enable bulk creation and updating of users in Intercom. Has anyone worked around these issues or found a better solution for handling bulk user operations?Would love to hear y

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Nathan Sudds
Top Expert ✨
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axel-indyNew Participant
asked in Apps & Integrations
Intercom integration for conversation routing in client app

Hello,We’re working on integrating Intercom into our application and need help with the following use case:GoalWe want users to initiate a conversation in our application, which would then be automatically sent with a message generated by our app (not written by the user). This message would include essential details, such as information about an error the user encountered. Additionally, we want the conversation to be directly routed to a specific inbox in Intercom.ContextBackend Solution (avoided): While we could handle this via the backend by creating the conversation and using tags or keywords with an Intercom workflow to route it, we want to avoid a server-side implementation. Preferred Solution: The conversation should be initiated by the user but automatically sent with a pre-filled message from the app on the client side, and routed to the correct inbox.QuestionDoes Intercom provide an API or client-side solution to:Allow users to initiate a conversation that’s automatically sen

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bernice
Expert User ✨
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Krish PatelNew Participant
asked in API & Webhooks
Intercom API - Can not create lead with custom external_id AND can not update lead to have custom external_id

https://developers.intercom.com/docs/references/rest-api/api.intercom.io/contacts/createcontacthttps://developers.intercom.com/docs/references/rest-api/api.intercom.io/contacts/updatecontact I am unable to figure out why this is happening and on the API documentation says it should be able to update the value.

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Jacques Reynolds
Intercom Team
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Mukhammed KairatulyNew Participant
asked in API & Webhooks
Can't create a new user using REST API

Hello!I am trying to create a user by using the API endpoint described here:https://developers.intercom.com/docs/references/1.0/rest-api/users/create-or-update-userThis is the cURL that I am using: curl -X POST https://api.intercom.io/users -H "Authorization: Bearer <token>" -H "Content-Type: application/json" -d '{"user_id":"3ba5cb8d-8d66-4887-8d1b-4a9b66031f90"}'It throws this error: { "errors": [ { "code": "media_type_not_acceptable", "message": "The Accept header should send a media type of application/json" } ], "type": "error.list"}After that, I add the Accept header and now I get this error no matter what I send:curl -X POST https://api.intercom.io/users -H "Authorization: Bearer <token>" -H "Accept: application/json" -H "Content-Type: application/json" -d '{"id":"3ba5cb8d-8d66-4887-8d1b-4a9b66031f90","user_id":"3ba5cb8d-8d66-4887-8d1b-4a9b66031f90"}' { "errors": [ { "code": "not_found", "message": "The requested res

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Jacques Reynolds
Intercom Team
sanjeevmansotra
sanjeevmansotraNew Participant
asked in Intercom Community
How can I integrate Intercom into my existing customer support system ?

Hello community people, I introduce myself as Sanjeev Mansotra core educator and engineer. Help with my query!How can I integrate Intercom into my existing customer support system to streamline communication, automate responses, and provide personalized assistance while tracking user interactions in real-time?    

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samuelparesNew Participant
asked in Apps & Integrations
Third party API OAuth2

Hello,Can you help me with this questions?Is it possible to integrate with a third-party API that requires OAuth2 authentication? Can I receive notifications (webhooks) from a third-party system?Use Case:Suppose I receive a webhook notification from a third-party system containing a resource ID. After receiving this notification, I need to use their API—which requires OAuth2 authentication—to fetch additional data. The data from this API response will be used to create a ticket in Intercom.

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Jacques Reynolds
Intercom Team
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MacroOrso BNew Participant
asked in Apps & Integrations
How can I get iOS/Android appkey？

I can’t find the way to get them!

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Jacques Reynolds
Intercom Team
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Ben HizakActive User
asked in API & Webhooks
api does not paginate (/contacts)

Hi,I am using the intercom API list all contacts (endpoing /contacts)The API call responds as expcted with two problems:it ignores the per_page parameter. I tried 1, 5, 11 and other values. It does not paginate, ignoring the starting_after parameter. In the screenshot below please notice that pages.next.starting_after that was returned is the same was as was sent. I tried different API versions, including 2.11 and unstable Postman Screenshot 

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BohdanPodolianNew Participant
asked in Mobile SDKs
Start new conversation listener

Hello, I was wondering if there is a way to listen to the “Send Us Messages” event to track the click?SDK is used on Android - its version is 12.5.3  

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Nathan Sudds
Top Expert ✨
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AndresNew Participant
asked in API & Webhooks
API Issue with contacts/search endpoint

Hello, I'm trying to search for a contact using contacts/search endpoints my request is     "query": {                "field": "email",                "operator": "=",                "value": email,            }, This is working when testing in your site https://developers.intercom.com/docs/references/rest-api/api.intercom.io/contacts/searchcontacts. But when I try to do it on my codebase I receive this error Error with Intercom request for org 362 -- Response from url: https://api.intercom.io/contacts/search is status: 500, message: {"type":"error.list","request_id":"0044dun34918mvul4n10","errors":[{"code":"server_error","message":"Server Error"}]} do you know what could be wrong? Thanks

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mateusz.leszkiewicz
Intercom Team
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Irina VaaraNew Participant
asked in Mobile SDKs
[iOS] Video capture is not available since Intercom iOS SDK 17.2.0

Hello,I faced with unexpected experience when I cannot to capture video in Intercom messenger using iOS SDK since 17.2.0. Could you please help me to resolve this issue?My steps:Update iOS SDK to 18.2.0. Run the app, check that there is Intercom’s warning “Add NSMicrophoneUsageDescription...”  in Xcode console. Add NSMicrophoneUsageDescription to Info.plist according to Installation guide, step 2.  Run the app again, check the message is not printed. Open Intercom messenger, start a new conversation. Press a green plus icon. It opens an action sheet, choose Camera. The app asks only for camera permission, not microphone. Allow camera usage. Camera opens → only photo capturing is available, not video. Change SDK version to 17.1.2.  Run the app, repeat step 5, press a grey camera icon.  The app asks for microphone permission. Allow it. Camera opens. → Both options, Photo and Video, are available for choosing. Update SDK to 17.2.0, repeat steps 5-7. → Again, only photo capturing is availa

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bernice
Expert User ✨
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Corrie Hermans-WebsterConnector
asked in API & Webhooks
How can I block specific users from being counted towards my MAU/ Blacklist domains

We create a lot of test accounts to test things in our app that have absolutely nothing to do with Intercom. However, every single one of these test accounts counts towards our MAU in Intercom. Has anyone created a custom code or other workaround to block these users from showing up at all? I previously asked support if there was anything and they said I would have to build this myself. We have a test environment, but these test accounts occur on our production environment as well.  Honestly, it is very upsetting since I know competitors allow you to blacklist certain domains within your settings so none of your data is disrupted by your internal tests. 

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jhonnmonakNew Participant
asked in Apps & Integrations
How to Add Intercom to My Portfolio Site

Hi everyone, I hope you're doing well! I'm looking to integrate Intercom into my portfolio website, M Zahid. I want to use it to interact with visitors and capture their details, like email and name, when they're logged in.I came across Intercom's official WordPress plugin, but I'm unsure if it automatically collects this information or if I need to include additional scripts or configurations to make it work seamlessly.Has anyone successfully set up Intercom on their website and can share the best steps to achieve this? I’d appreciate any guidance or tips.Thanks in advance!

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Nur Nahid
Super User ✨
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madesignerNew Participant
asked in Mobile SDKs
What is a Mobile SDK?

A Mobile Software Development Kit (SDK) is a collection of tools, libraries, and APIs that help developers create apps for platforms like Android or iOS. It simplifies app development by providing pre-built components for features such as user authentication, payment systems, and analytics.Benefits of Mobile SDKs:Faster Development: Reduces coding effort with ready-to-use tools. Consistency: Ensures reliable implementation across apps. Scalability: Supports growing user bases and feature additions. Enhanced Experience: Enables features like push notifications and smooth integrations.Popular SDKs:Firebase: For analytics and crash reporting. Facebook SDK: For social login and ad integration. Apple iOS SDK & Android SDK: Native app development essentials.Mobile SDKs save time, streamline workflows, and allow developers to focus on creating innovative, user-friendly apps.

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Nur Nahid
Super User ✨
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Diego RNew Participant
asked in API & Webhooks
How can we use custom templates when sending emails from intercom through the API? (Read details for more)

Hi!We are integrating the Intercom API in order to send email messages to our users from our App, and we're already being able to send them, being received, checking the seen status, etc..., ​We would like to use a custom template when sending our emails, but we're not able to achieve that.We've trying creating a new template, and when sending the email from the intercom page, it works (email is received with our custom style) but when sending through the API, we can just select plain or personal, but in both cases, the standard style is applied.We're not aiming to do anything really special, just using some custom Google fonts and customising the colours of the buttons. Thanks a lot in advance. Cheers,Diego.

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Dev TemNew Participant
asked in Settings, Security & Permissions
Redirect back to page articles after login

Hi team, I am a new developer, and I need your help.I have a website for users with domain app.xxx.com, and a support website with articles support.xxx.com. I am setting my page articles to private access, so if the user is not logged in, they will see the message "Unable to load this article, you may need to sign in first" with the button url.I am looking for a way that after clicking the button url, it redirects from page support.xxx.com/en/articles/yyy to our login page app.xxx.com, after login it redirects back to the page articles support.xxx.com/en/articles/yyy. i can do that if i add query return_to = support.xxx.com/en/articles/yyy. But each page will have a different url, is there a way i can get the current url address and set it to the button url?

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Emilygav
Intercom Team
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RJ CruzNew Participant
asked in Reporting
Responsiveness report has incomplete data points

Hello Team,Have you had reported issues where the Responsiveness report has incomplete data points?I posted this also in chat and still waiting feedback.We want to verify if this is an instance\setting issue we can tweak or is general for all Intercom users. I would like to ask if this 

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Emilygav
Intercom Team
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reniel89New Participant
posted in API & Webhooks
Setting Up a Webhook for Admin Replies in Intercom (Expo Integration)

Hello! Could someone please guide me through setting up a webhook that triggers when an admin replies to a user?We’ve already integrated Intercom into our mobile app using Expo, and I’d like to run an event handler each time an admin responds to a user message. Any step-by-step instructions or advice would be greatly appreciated.Thank you in advance!

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Emilygav
Intercom Team
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