Popular Topics

Hi,I use this sdk: https://github.com/intercom/intercom-ios-spversion: 16.2.1The issue - The SDK is leaking data!It seam like on each time I open a chat with a representative, the entire content is being downloaded, including images shared in that conversation. EACH TIME. So if I open a chat with image it will download the full size of the image.Close the window, reopen it again - the full image is downloaded again. This is problematic- we had a user that complain his cellular data plan was exhausted in matter of days.I've verified it by using Proxyman tool - sniffing the network and seeing it.I tried also a different app in my phone to see if it happens to them as well. It does (Wolt app).I’ve asked a support representative in private and his response was:“… I can confirm that's the expected behaviour for images in conversations. And at the moment, we don't have any alternatives to cache those images to optimise network data ...”Does anyone else exprience it?Does it make sense this is

Hi all,Could you please share your apps with integrated Intercom mobile SDK?I want to test user flow - how user reaches messenger in apps, how does it look like, and so forth.Would be great if you send screenshots, or if you share you mobile apps names - I will download and test it on my ownThank you  

Hi Intercom,Our team has been using the Slack Convert app (app_package_code=slack-by-intercom) installed five years ago, and we have used it to notify 'User created' and 'All conversation activity.' We are now trying to migrate all of our services to another Slack workspace, and it seems that Slack Convert is no longer available to be installed.There is an alternative Slack app (app_package_code=slack-for-intercom) that I was able to set up to notify when a customer or team member sends any messages via automations. However, it seems it does not have a 'User created' equivalent Is there any way I can send 'User created' events to Slack directly via Intercom? Thanks  

We have Enabled Push Messaging being set to True or Unknown correctly when a user creates an account and opts in to notifications (True) or skips it (Unknown). However, if a user turn off notifications via their phone settings (not via the app) Enabled Push Messaging is not updated. How is this supposed to work?

Hey all! hope you’re having a wonderful day! I’m currently trying to integrate Paypal notifications (specifically Dispute chargebacks notifications) to be received in my Intercom inbox. There are ways to do this (through API or Webhooks in Zapier) but I was wondering if there’s another way or documentation to quickly set this up and start receiving these kind of notification in Intercom. Is it possible? Thank you!

Hello Intercom team,We are experiencing the following crash after updating to the latest Intercom SDK version 15.1.5.It happened on production on 3 users (for now), all of them on iOS 16 but on different devices.Are you aware of this crash / do you know where it can come from ?Thank you in advance,Have a good dayLogs coming from Firebase:1/2Crashed: com.apple.main-thread0 Intercom 0x2ab028 IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 11445481 Intercom 0x2aae18 IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 11440202 Intercom 0x2a9098 IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 11364683 Intercom 0x2a9e14 IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 11399204 CoreFoundation 0x37590 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 1485 CoreFoundation 0xdb828 ___CFXRegistrationPost_block_invoke + 8

Dear Intercom Devs,After a new Intercom 15.0.2 SDK release, we have updated it on our end and released a new version of our app last week. Unfortunately, we started getting a new crashes from Intercom on Firebase. Here are the details of them.Crashed: nexus.reachability0  libobjc.A.dylib                0x3a7c objc_retain + 161  libobjc.A.dylib                0x3a7c objc_retain_x0 + 162  Intercom                       0x5d424 -[IntercomSDK_IntercomNexusSocket resetSocket] + 186763  Intercom                       0x5d4a0 -[IntercomSDK_IntercomNexusSocket reconnect] + 188004  Intercom                       0x5a5e0 -[IntercomSDK_IntercomNexusConnection reconnectSockets] + 68325  Network                        0x7f2e5c __nw_path_necp_update_evaluator_block_invoke + 4566  libdispatch.dylib              0x2320 _dispatch_call_block_and_release + 327  libdispatch.dylib              0x3eac _dispatch_client_callout + 208  libdispatch.dylib              0xb534 _dispatch_lane_serial_drain + 6689  l

We are using @intercom/intercom-react-native@4.0.1. The stack trace a user is running into is below. Can you let me know what the minimum version we need to upgrade to?java.lang.NullPointerException: Attempt to invoke virtual method 'java.lang.String io.intercom.android.sdk.models.CustomizationColorsModel.getBackgroundColor()' on a null object reference at io.intercom.android.sdk.views.TextAttributeView.updateSubmitButtonColor(TextAttributeView.java:122) at io.intercom.android.sdk.views.holder.AttributeCollectorViewHolder.addAttributeView(AttributeCollectorViewHolder.java:115) at io.intercom.android.sdk.views.holder.AttributeCollectorViewHolder.renderAttributes(AttributeCollectorViewHolder.java:80) at io.intercom.android.sdk.views.holder.AttributeCollectorViewHolder.bind(AttributeCollectorViewHolder.java:57) at io.intercom.android.sdk.conversation.ConversationPartAdapter.onBindViewHolder(ConversationPartAdapter.java:234) at androidx.recyclerview.widget.RecyclerView$Ad

We are syncing User data from Segment to Intercom via Identify calls.We want to update company name for User from Segment to Intercom.When we Identify call for updating Company name in user. we can see that fields are passed to Intercom from Segment, but when we see Qualification Section in User details. Company Name is not updated. but when we export user details, latest company name is shown in Excel file.

There's one other thread I can see on this topic that hasn't been touched since Feb 2021. Hopefully the 'answer' has changed. I'd like to sync Tier 3 tickets with Azure DevOps (aka Azure Boards). I'd love for the integration to work like GitHub's, or better yet, like Jira's. A little time searching online shows that merge.dev has connectors for both Intercom and Azure DevOps, and with its native support for a Ticket entity, seems to have bi-directional syncing. https://merge.dev/integrations/intercom. We could use their free license level to do this, I imagine. Would prefer something direct and native from Intercom or this community. Thanks!

Trying to set up a Custom Action that, when triggered from a conversation part in Inbox, POSTs the content of that conversation part as JSON along with some other information about the user & conversation to a webhook catch URL (Zapier, in this case): When I’m sending sample data through the Custom Actions UI, this works perfectly every time, the webhook catches the data and I can parse it and go on my merry way.But as soon as I use the Custom Action on real conversation data in Intercom, I get sporadic errors. The logs say this is because an Error occurred validating request values, but there’s no way to see anything else about what might be causing this:To make things more confusing, triggering the Custom Action for one message in the conversation is sometimes successful, while triggering the Custom Action for a different message in the same conversation fails! I can only guess that some characters in the message aren’t being escaped and therefore the JSON is not valid. Has anyon

I want to analyze intercom datas some of my client in my analyzing web app. I couldn't find anywhere how?I have 2 clients and they want to integrate their intercom account in our app to analyze conversation data.I want to add this integration but I couldn’t find the right way to this. Could you help me?

Hello Intercom Community,I’m relatively new to interacting with APIs. I’m trying to extract the list of all contacts following the instructions from the API documentation.My ultimate goal is to run this GET request every let’s say 1 hour and then from the resulting set to get the data I need for the contacts who have an “updated_at” value later than a <fixed threshold_time> (ie. the most recently updated items). If I understood correctly it is not possible to provide sorting parameters for this GET request (eg. based on descending “updated_at”).So my question is: What is the default sorting method that defines the order of items in the resulting list of contacts. I’m not not if that’s “updated_at” or “last_seen_at” or any other field. If I know for instance that contacts are by default sorted based on descending “updated_at” then I can paginate through the results, and get the data from each page, until I reach a page with “updated_at” values earlier than my <fixed threshold_t

I'm very interested in the new AI Beta which uses Chat GPT, can you tell me a bit more about it please?

i see that , for building an app . we should only canvas kit and limit the app components and elements with canvas kit.i want to create an app using html,css and javascript and is it possible to do that ??

hi ,i want to create an app using html,css and javascript in intercom inbox. but i didn’t find any reference for the same.does intercom provide any interface methods..? through which we can access the current ticket details such as id,subject and description and make api’s call to third party api’s?any leads are helpful.thanks rahul

I am using the API. When I retrieve a conversation and inspect each of its conversation_parts, I see each of them has an author. However, there seems to be no information regarding who this message is addressed to. Is it possible to get that information? Or at least to know wheter it is internal or external communication.

API 2.3 via PHP+cURL:  I can SET or CHANGE the external_id but any attempt to set the external_id to empty posting {'external_id':''} to https://api.intercom.io/contacts/... is returned with a 200 OK but the external_id retains the former value. I have tried with '' and null to no avail.  

*Environment:*iOS 17.0.3, iPhone 11 Pro.*Steps to reproduce:*Open intercome chat Take a look at the partner icon*Actual result:*       

Hi,I’m trying to make a flow with Shopify Flow to update phone number and other data to Intercom.Do you know how to do it?On shopify Flow:Action: Send HTTP requestHTTP Method: POST (?)​​​​​https://api.eu.intercom.io/contacts (for Europe)Key:authorization: Bearer KEY(Intercom / create an app / access token)content-type: application/jsonBody:{ ….. data…..}What is wrong? everything? 😁  I was doing it with Zapier but I would like to do it with Shopify Flow to decrease my Zapier account thanks  

Hello!I’m trying to create, using Intercom API, a ticket with one or more attachments.I’ve created a Ticket Type that contains one Ticket Type Attribute (named Files) of data_type ‘files’.Then, following the API documentation for the POST request to create a ticket, I’ve created this payload:That, as long as the Files are an empty array ([]) works out.If I try to add the files data, I always receive this kind of error: Couple of details:I’ve read the other similar question here with no luck I have tried all the combinations for Files, like, a list of objects with one entry, an object containing a files property that is a list of objects and so on and so forth. Nothing. I’ve checked the API documentation and this entry https://developers.intercom.com/docs/references/2.9/rest-api/api.intercom.io/Models/file_attribute/ is aligned with what I did, but still not working I wasn’t able to find anywhere a specifics for the files data_type I checked the github repos but I always find info rel

Hey there, I am currently building an intercom integration to sync tickets. I have a custom ticket attribute called “priority” of type list which has the options “urgent”, “high”, “normal”,  and “low”.I try to update the ticket attribute like this via the Dev Docs and the try out button. Without the attribute the flow works fine (so my Bearer token and the rest is set up correctly):Json body:{  "ticket_attributes": {    "_default_title_": "example",    "_default_description_": "there is a problem",    "priority": "urgent"  },  "state": "in_progress"} I get the following error message:{ "type": "error.list", "request_id": "0016erd0q33c1jgjf750","errors": [{ "code": "parameter_invalid", "message": "'urgent' is not a valid value for attribute 'priority' of type 'list'" } ] } I also tried “priority”: [“urgent”], “priority”: “[urgent]” and more. Could you tell me which schema is expected for the list attribute?Kind RegardsIan

Updated to the (almost)latest react native intercom version a month ago. Pods are on 16.1.1.We get these crashes:IntercomSDK_MethodSwizzleEXC_BAD_ACCESS (KERN_INVALID_ADDRESS)Crashed: com.apple.NSURLSession-delegate0  libobjc.A.dylib                0x32f8 objc_release + 161  libobjc.A.dylib                0x32f8 objc_release_x0 + 162  Intercom                       0x5e904 IntercomSDK_MethodSwizzle + 94883  Intercom                       0x618bc IntercomSDK_MethodSwizzle + 217044  CFNetwork                      0x133c8 _CFNetworkSetHSTSStoragePath + 429045  libdispatch.dylib              0x26a8 _dispatch_call_block_and_release + 326  libdispatch.dylib              0x4300 _dispatch_client_callout + 207  libdispatch.dylib              0xb894 _dispatch_lane_serial_drain + 7488  libdispatch.dylib              0xc3f8 _dispatch_lane_invoke + 4329  libdispatch.dylib              0x17004 _dispatch_root_queue_drain_deferred_wlh + 28810 libdispatch.dylib              0x16878 _dispatch_workloop_w

iOS Intercom SDK: 15.0.3Steps: - Present the messenger view from source app `Intercom.present()`- Dismiss the Messenger viewIssue:  - When we dismiss the `Messenger View`, we see a white background for a second.We’ve been investigating this issue for past few days and require your support to close it.Note: Attaching the video for your reference. Thanks! 

I’m using Android SDK version 14.0.0 and I got this crash in intercom. Fatal Exception: java.lang.IllegalStateException: ViewTreeLifecycleOwner not found from android.widget.FrameLayout{61dc520 V.E...... ......ID 0,0-1080,2180 #7f0a0389 app:id/intercom_overlay_root}       at androidx.compose.ui.platform.WindowRecomposer_androidKt.createLifecycleAwareWindowRecomposer(WindowRecomposer.android.kt:349)       at androidx.compose.ui.platform.WindowRecomposer_androidKt.createLifecycleAwareWindowRecomposer$default(WindowRecomposer.android.kt:324)       at androidx.compose.ui.platform.WindowRecomposerFactory$Companion$LifecycleAware$1.createRecomposer(WindowRecomposer.android.kt:168)       at androidx.compose.ui.platform.WindowRecomposerPolicy.createAndInstallWindowRecomposer$ui_release(WindowRecomposer.android.kt:224)       at androidx.compose.ui.platform.WindowRecomposer_androidKt.getWindowRecomposer(WindowRecomposer.android.kt:299)       at androidx.compose.ui.platform.AbstractComposeView.re