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Hello, Is anyone having trouble integrating Intercom with Squarespace?We’ve followed the instructions from the Help Center article, however, nothing is showing upon our website (www.growwithelm.io) . Web messenger is switched on and showing correctly from our customer platform. 

Hey Team, Quick question: “Is it possible to create an alert via Workflows or some other means to alert via Slack when a customer rates a conversation with a teammate as poor?” e.g. CSAT Score is 3 or less.Intercom has the ability to alert Slack Channels based on other workflow triggers like no response within X minutes or an unresponsive conversation, but for us to be able to manage DSATs as they happen with a live alert via Slack or some other modality would be super beneficial to our Support Managers and leaders to help coach and improve our teams. Please let me know if any of you have any ideas on how we can institute something like this or build something like this using Intercom and Slack. Thanks again! 

I want to search and load only new conversations/contacts.By “new” I mean newly created and updated ones.Can I do it only by updated_at field? For example, if the contact is created on 15.11.2023 18:00:00, will the updated_at field be the same? So I do not need to add the created_at field alsoSo if we assume the time boundaries are 06.11.2023 00:00:00 and 12.11.2023 00:00:00, then what I expect to see is:contacts that are created in this period AND contacts that are updated in this period (irrelevant of the fact when they were created)

const onHide = () => console.log("Intercom did hide the Messenger"); return ( <IntercomProvider appId={process.env.REACT_APP_INTERCOM_APP_ID || ""} initializeDelay={1000} onHide={onHide} > {children} </IntercomProvider> );I have this line of code, when i press the X button on my intercom widget to close it, i do not get the onHide console.log. Anyone knows how to fix this?

I was able to trigger a workflow from my mobile application based on a logEvent that shows in the form of a popup notification to the user. This requires the user to click on that popup, which opens the messenger, then the user can interact with the rest of the workflow. Is it possible to trigger a workflow which shows the message within the Intercom messenger, not within a popup?For example: I have a button in my mobile app. When the user taps that button, I would like to show the messenger with a workflow. Is that possible? If so, can you point me in the right direction? Thanks!

Hello,We've recently enabled in-app messages using setInAppMessagesVisible in our iOS app. However, we've noticed that messages in English appear to be right-aligned in the small post popup. Is there a way to control the text alignment (RTL/LTR) for these in-app messages based on the text language?Your assistance is greatly appreciated.Best regards,

Hello all, Recently I Integrated Jira for Tickets on my Intercom workspace, I had no issues setting up the basics, and toggling on auto-create Jira issues upon Intercom ticket creation. However, the data being sent to the Jira Issue when dealing with tickets that carry additional custom attributes in them is limited. I was planning on creating workarounds, such as noting down the ticket details in the conversation upon ticket creation, so that the details could reflect in the Jira Issue comments, however upon building that workflow I found the workflow templates, which indicate that I could in fact include all the extra details in my Jira Issues.After a dozen or so attempts, I found that the workflow method would create the Jira Issues successfully ( including all the data I wanted transferred ), however I was never able to get those tickets / issues created with this method to link automatically. As the ticket and issue would both be created, but there was no automatic sync between th

I am building an Messenger app for internal use only. How do I make sure app lifecycle flows (Initialize, Configure, Submit, and Sheet) can only be accessed by Intercom since those apis are public? 

We have our Facebook messages linked to our Intercom inbox so the team can answer customer queries from Intercom. Sometimes I need to check between a Facebook conversation on Meta Business Suite and on Intercom, to see who answered the query. But if I search the customer’s name in Inbox Search, they never show. You can search for the customer in Contacts and get to the conversation that way, but it seems odd for the conversation not to appear when searching the Inbox. Why is this the case?

This was requested multiple times here , but the topic was closed without a useful response.In previous versions of the Intercom SDKs, logging in and out was idempotent: if we called login more than once with the same user ID (or log out more than once), it wouldn’t give any error. That’s no longer the case on the latest versions, and this presents a problem. The SDK persists the user’s login state between launches but doesn’t expose its user state, so the only way an app can avoid calling login with the same user details the next time the app runs (which would cause the SDK to throw an error), is by also persisting the user log in state via its own method, in hope of remaining in sync with the SDK’s login state. However, this is problematic: state persistence is error-prone, and if an error occurs with either the app’s or the SDK’s persistence, the two can get out of sync, and the SDK will throw an error and leave the app in an inconsistent state.There are two options for the SDK to e

Hey all!New to Intercom as a whole but well versed with HubSpot.We currently have the Hubspot-Marketplace sync turned on which is syncing our contact data from Intercom to HubSpot, but one thing we don’t want are the Intercom Conversations in HubSpot.  What I’m trying to discern is if the ability to only turn on the HubSpot Inbox view is able to be separated from the data sync portion of the App/Integration?Basically we want our CS team to be able to see who the current Owner is of the HubSpot deal 

Hey there, first I'd like to give a s/o to the creator of the Expo config plugin for Intercom here, and say that this is something the Intercom could pickup as well ;) That said, the way the RN SDK is initialized is thru the native code in both Android and iOS, and unless I am mistaken, there is no way to initialize it from the SDK itself. Would be good to have a way to start it programmatically from the code as right now it is required for us to provide the API keys at build time and this makes it much harder to load those keys dynamically for example at our CI workflows. Since the RN SDK is a wrapper of the native libraries, I could recommend to follow the approach that Segment and Sentry used on their SDKs as those also are wrappers and allow the initialization to be done at run time. Thank you!

Hello Team, Please help to fetch the Report to check the Active and Away status on Intercom for my Team.  Also, please help how can I get Unique response timestamp based data for all the conversation TMs are having.

I am building a custom app in messenger home. It will open a form asking user input and submit. I wonder if there is any built-in method to make interaction component required (input, text area, select etc) before the user hit action component (button).Also, my app will stay at the submit flow after the user interaction. Is anyway I can reset the UI back to initialize flow?

Hi Community,Does anyone have experience with building Lightning Components for Intercom? We want to add a button to our Salesforce Community that says, “start a live chat” and when clicked, it uses the Intercom JS API to open the messenger - https://developers.intercom.com/installing-intercom/web/methods/The challenge we’re having is we don’t know how to build a lightning component that will work in our Salesforce community that calls the Intercom JS API.Best,Kevin

During my research within the API documentation,I encountered a challenge in identifying a method to establish a webhook for the purpose of receiving notifications when a message is received by the agent.I am inquiring whether such a webhook functionality is available within the provided resources.

Hi, is there is a way to stop user tracking while using intercom with a react web application?

I am trying to add some additional fields to the Jira tickets when they are created. Bug #1:The additional fields do not show up on the Jira side unless I specify “Bug” as the “Issue Type” field of the workflow. However when I do specify the “Bug” type I get 2 different Jira issues created. One Jira issue contains the additional fields and one does not.     Bug #2:Also, as a side note I’ve re-installed the “Jira for Tickets” app a few times trying to get the above to work correctly and now I see multiple copies of the Jira actions in the workflow template.  

Hello,We are working on conversation export via the API for 25K conversations.The first step, listing the conversations via the API is completed.Could you recommend a practical way for the second step - retrieving the conversations?Because it is very challenging to retrieve each conversation one by one and we are on a very tight schedule.Does anyone has experience with coding to retrieve the conversations in bulk and automatically in a quick manner?Any suggestions related to coding or any other options that will achieve our goal will be highly appreciated.Thanks. 

Hi there,I was wondering if anyone has created a custom report that shows a breakdown of the number of tickets that have been closed on first response but via message tags?CheersSteve

Not able to present overCurrentContext. Need ModalPresentationStyle Support   

Hi! Our support team is made up of 3 people across San Francisco and Sydney (2 in SF, 1 in SYD). How do I best set up office hours to accurately reflect our response times and reporting?Would it be to:Create two teams, SF Support + SYD Support, and set team based office hours? (Would this just give me two sets of response times, and not an overall Support response time?) Disable default office hours in the messenger, so that they are not used for reporting? Delete default office hours entirely? (Would these last two just make our response times worse by essentially being online 24/7?)Help!

Can’t work out why my intercom series is triggering 4 webhook triggers (n8n executions) for the same payload/customer (user a)series:n8n executions : bare in mind the final merge2 in n8n waits for both inputs then sends slack message.all nodes set to execute once.in the left panel you can see the webhook was triggered 8.11, 8.14, 8.16, 8.21 am intercom webhook block statsuser a should only have triggered the webhook once 

Hello, The Intercom iOS SDK (16.2.2) is configured and integrated as per the documentation steps. Everything works except the Push Notifications.The push notifications are receiving both within the app and when it’s in background. But once you tap on the notification, you’re presented with an empty Intercom’s conversation modal screen.Tested it on iOS 16 and iOS 17 devices.What could be the reason? 

Hello!Is it possible to use the activity log endpoint to query results for a specific admin rather than having to sift through all admins?