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Two weeks ago I wanted to segment my leads and add a Calendly integration, ok, I had to use the Support Pro plan for that, no problem. At that exact moment, I already wanted to upgrade. If there were a button to pay more and upgrade me I would happily do it immediately.But no, there wasn't a button to upgrade; there was a button to "TALK WITH SALES TEAM".How unbearable. I asked the woman to upgrade, but she wanted to make a sales call. Omg, NO! I don't want a sales call! I was already using the feature and just wanted to confirm my upgrade. "Please upgrade me, miss." My upgrade was not done.The worst happened. 2 weeks passed, the trial ended. The feature I was using stopped working and disrupted my processes. And the UPGRADE hasn't been done yet!I've been through two more salespeople, and still nothing. Seriously, what the hell is this?Everything could have been resolved with the push of a button! But no, they did it by assigning me to thousands of sellers—a nightmare. I started thinki

I am experiencing an error while integrating the Speakatoo API. I have correctly specified the voice ID within the "tts_resource_ids" parameter, but I receive a message stating "The voice you select is unavailable to use." I would appreciate assistance in understanding the cause of this error and finding a solution.

If starting the app in CarPlay, Intercom causes the app to crash:[CPTemplateApplicationScene windows]: unrecognized selector sent to instanceTerminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[CPTemplateApplicationScene windows]: unrecognized selector sent to instance 0x103386dc0'terminating with uncaught exception of type NSException​Previously we haver setup Intercom in AppDelegate, but in preparation for CarPlay, we moved Intercom setup to SceneDelegate, as per the documentation.​Currently the only way to have Intercom be stable, is to uninstall the app and reinstall. But that user experience is terrible.

Hi, the SDK crash if I try to start a CarPlay app. The error is [CPTemplateApplicationScene windows]: unrecognized selector sent to instance 0x1228ef470 The error is thrown from login method: Intercom.loginUser(with: attributes, completion: nil)

Is there an app/integration to ask users for app store reviews directly on Intercom Messenger.

Hi there! Approximately three weeks ago I submitted a PR to add a missing feature to the SDK for Node.JS but I think the repo. isn’t getting much attention lately. Is there a way to contact the maintainers of the code? Thanks in advance!

I'm trying to understand if I can integrate Intercom and Memberspace. I want to create exclusive content only available to members (free and paid) like blogs (substack.com) interviews, webinars and so on... I want to use Intercom logged users features with memberspace.  Am i being mental or i’m going somewhere? Because I don’t have an app per-se so I was thinking in using memberspace. 

Hey there,We’re trying to create Intercom reporting within Looker.I have a few questions and was wondering if anybody else already tried to do this.Median Response Time- The conversation_history.statistics_median_response_time is a median already, but when aggregating this as a measure within Looker (to group per assignee_id or team_name), you’d get the average median response time or median median response time. These numbers could differ from the regular median response time within Intercom. Anybody who could think of a solution for this? - Anybody knows which timestamp is used within Intercom report filters for Median Response Time?Is Intercom’s timestamp the created_at, statistics_last_admin_reply or something else? Volume metric- We’re also looking into a volume metric where we want to understand how many NEW answered conversations were assigned to a specific person in a specific week. The issue here is that conversation ID’s are not necessarily unique within conversation_history.

We are encountering an issue where the messenger displays “Content could not be loaded” to newly created users in our app and initially calling loginUserWithUserAttributes method. After re-opening the app  the messenger works.Issue is only encountered in released versions (Test flight and App store) and we can’t replicate in debug/local.  

We are getting a lot of “Conflict” 409 errors when trying to create a contact via API. When a little bit different ‘external_id’ is provided (other data is the same) there is no error. Seems like intercom has a record in place with this external_id but: - It’s not being returned when searching via API (using external_id) - User can’t be found on intercom website  - User doesn’t exist in the export file (all conctacts) 

*Environment:*iOS 17.0.3, iPhone 11 Pro.*Steps to reproduce:*Open intercome chat Tap ‘send us a message’ Send twice message ‘hey’*Actual result:*The app crashes Fatal Exception: NSInternalInconsistencyExceptionFatal: supplied item identifiers are not unique. Duplicate identifiers: {( IntercomSDKPrivate.ConversationCollectionViewCellType.message(<ICMConversationPart: 0x1092344d0>) )}

I can’t export my help desk communication correspondence data and articles.Can you help me ?

Greetings,I currently have an Intercom app that seamlessly integrates with our system and our customers' accounts. However, I've observed an unusual behavior during the OAuth process when a user attempts to navigate without being logged in. Intercom redirects the user to the sign-in page but returns an "unexpected error" message due to the inclusion of OAuth query parameters.Has anyone encountered a similar issue and found a viable solution? I have attached a screenshot illustrating the error for reference.Thank you in advance for any insights or assistance provided.

We use the Intercom Client within our app for customer support. I’ve found some strange behaviour which may be a bug. The symptom is that pressing X to close the Intercom client appears to close the entire app under certain circumstances.To recreate:Open Intercom client from within our app.Navigate to an item such as a FAQ item which launches a page separately in the phone browser (Chrome in this case)Use the app drawer to switch back to the Intercom ClientPress X to close Intercom ClientThe client closes and the phone Home Screen is shownIt appears that the app is closed as well but if you were to go back to the browser and press back, our app appears there as if the Intercom Client has been disassociated from the [App → Client → Browser] stack.If I do not use the app drawer and just press Back from the browser, it all behaves as expected.Seen in Android SDK 15.0.0 and 15.5.0Was wondering if this a known bug or is there anything we can do with our integration to avoid this?

Hey there,When using the Intercom API via Fivetran to get conversation_part_history data, we get it in correctly but not the very first message.The first message creates the conversation and usually comes from a customer or lead. But when getting the full conversation in, the API doesn’t return this very first message for some reason.This message can be found within conversation_history, but we don’t see why it’s not part of conversation_part_history.Are we missing something?Thanks in advance!Levi

Hi, I am build an app for messenger which will direct the user to a new url using url action button in the last step. In this case, I have no way to receive request in my submit flow after redirection. I wonder is anyway to circle back to the submit flow after redirection so that I can reset my canvas-kit UI?

Hi there,I hope this message finds you well. I've been using the Intercom platform for managing my conversations, and I'm wondering if there's a way to disable replies in the chat if the conversation didn't originate within the Intercom platform.I have a specific endpoint configured for receiving replies, and I'd like to ensure that replies are only sent to this endpoint.E.g. This chat didn't start in the intercom platform, but once I replied, it sends in a new chat.  If anyone has experience with this or knows of a solution, I would greatly appreciate your insights and guidance. Please share any tips, best practices, or relevant documentation that might help me achieve this.Thank you in advance for your assistance!Best regards,

Hello there !We're in the process of implementing tickets and ticket portal system, and to achieve this, we need to import customer tickets from another provider into Intercom.While we've successfully created tickets using the API, we've encountered a challenge in linking a company to the ticket. Currently, an admin can manually link a company in the inbox, but I haven't discovered a way to make it a mandatory step.It's crucial to note that if a customer ticket lacks a linked company, the customer won't be able to access it through the ticket portal. Although the customer can still access their ticket via the messenger, we want to avoid any potential confusion.Additionally, we've faced difficulties in retrieving the company linked to a specific ticket using the GET /tickets/{id} endpoint.These challenges prompt a few important questions:Is there a way to link a company to a ticket through the API? Can we retrieve information about a company linked to a ticket via the API? Is there a wa

java.lang.ClassCastException: androidx.compose.animation.AnimatedContentTransitionScopeImpl cannot be cast to androidx.compose.animation.AnimatedContentScope at com.google.accompanist.navigation.animation.AnimatedNavHostKt$AnimatedNavHost$7$1.invoke(AnimatedNavHost.kt:198)This is due to Compose animation change in Compose 1.5Instead of using `AnimatedContentScope` Intercom needs to update and use `AnimatedContentTransitionScope`

I am using the conversation API and sending a conversation reply as of type  'quick_reply' and setting reply_options with text and auto generated uuid for my buttons but when a user clicked on the button there is no metadata being sent with the related uuid inside the conversation_parts.How can I get the metadata from conversation_parts from user clicked button?

Hello, Is anyone having trouble integrating Intercom with Squarespace?We’ve followed the instructions from the Help Center article, however, nothing is showing upon our website (www.growwithelm.io) . Web messenger is switched on and showing correctly from our customer platform. 

I want to search and load only new conversations/contacts.By “new” I mean newly created and updated ones.Can I do it only by updated_at field? For example, if the contact is created on 15.11.2023 18:00:00, will the updated_at field be the same? So I do not need to add the created_at field alsoSo if we assume the time boundaries are 06.11.2023 00:00:00 and 12.11.2023 00:00:00, then what I expect to see is:contacts that are created in this period AND contacts that are updated in this period (irrelevant of the fact when they were created)

const onHide = () => console.log("Intercom did hide the Messenger"); return ( <IntercomProvider appId={process.env.REACT_APP_INTERCOM_APP_ID || ""} initializeDelay={1000} onHide={onHide} > {children} </IntercomProvider> );I have this line of code, when i press the X button on my intercom widget to close it, i do not get the onHide console.log. Anyone knows how to fix this?

I was able to trigger a workflow from my mobile application based on a logEvent that shows in the form of a popup notification to the user. This requires the user to click on that popup, which opens the messenger, then the user can interact with the rest of the workflow. Is it possible to trigger a workflow which shows the message within the Intercom messenger, not within a popup?For example: I have a button in my mobile app. When the user taps that button, I would like to show the messenger with a workflow. Is that possible? If so, can you point me in the right direction? Thanks!

Hello,We've recently enabled in-app messages using setInAppMessagesVisible in our iOS app. However, we've noticed that messages in English appear to be right-aligned in the small post popup. Is there a way to control the text alignment (RTL/LTR) for these in-app messages based on the text language?Your assistance is greatly appreciated.Best regards,