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2191 Topics
H
HaksNew Participant
asked in API & Webhooks
Is there a way to send company data in bulk?

Hi! We are using API method to update companies.However, these become thousands of discrete requests, is it possible for me to craft a payload containing all company data and send this in a single request? 

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Employee
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User1413New Participant
asked in Mobile SDKs
Can't display collections using intercom-react-native 4.0.1 mobile SDK

I'm wondering if this may be a bug, but I can't seem to find anywhere else to report bugs. When I use intercom-react-native 4.0.1 and running it on iOS Intercom.present() works and displays help and displaying articles like this also works: await Intercom.presentContent( IntercomContent.articleWithArticleId('5747692') );However, when I try to display a collection using the following code:await Intercom.presentContent( IntercomContent.helpCenterCollectionsWithIds(['3860234']) );The collection fails to display and we get the following error in the XCode output [Intercom] INTERCOM ERROR - 'Each object in the array' must be an NSString and can't be nil or empty We've rolled back to using v3.0.5 of intercom-react-native and the collections display is working as expected with that version.

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Tyler KNew Participant
asked in Settings, Security & Permissions
How to integrate Intercom with Azure SAML SSO

Trying to integrate SSO with azure ad and currently get this error The response from your identity provider didn't include firstName and lastName. Add these attributes in order to continue.

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rob.visserNew Participant
asked in Settings, Security & Permissions
missing header Strict-Transport-Security

When evaluating the headers of our Help page, help.caredove.com, the results come back indicating a missing header for Strict-Transport-Security. I used Probely’s Security Headers page for this test: https://securityheaders.com/Is this something that I can change in our Help page configuration? If not how can I go about getting the header changed?The scan shows up 2 additional missing headers, Referrer-Policy & Permissions-Policy, but those are relatively new and do not penalize us as much at this time. Thanks, rob

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Mason DuttonNew Participant
asked in API & Webhooks
Resolution Bot Report via API

Are we able to request the data from the Resolution Bot Report via a reporting API of some kind?We want to be able to gather the table of data that compiles that report so that we can place it in a BI tool like Tableau for internal reporting purposes.Thank you!

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User1231New Participant
asked in Settings, Security & Permissions
How to remove users from a company

It is necessary to remove from this client all the companies assigned to it. How can I remove them all at once?There is a user who is in more than 100 companies. Go to each to delete a very long time. How can I delete all at once?   

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Racheal
Intercom Team
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bkolarov-phyreNew Participant
asked in Mobile SDKs
Android SDK 14.2.0 Crashes due to Jetpack Compose version inconsistency

Android Intercom SDK causes a crash in our app due to differences of the Jetpack Compose version. This issue has already been posted here, but has been marked as solved without actually being such. Since the issue is still present in version 14.2.0, I’m creating a new post, which hopefully will get more attention. Intercom Android SDK v14.2.0 still depends on Jetpack Compose 1.3.3. Our project is using Compose 1.4.4, which is the cause of the problem. Are there any plans to upgrade this anytime soon?Stacktrace:java.lang.NoSuchMethodError: No virtual method getOffset()Landroidx/compose/runtime/State; in class Landroidx/compose/material/ModalBottomSheetState; or its super classes (declaration of 'androidx.compose.material.ModalBottomSheetState' appears in /data/app/~~j2gBFh7VrrFZJGyrBBoH8A==/com.phyreapp-HUPotQQpnk4p2DFTgV863w==/base.apk) at io.intercom.android.sdk.m5.IntercomStickyBottomS

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Racheal
Intercom Team
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AlvinNew Participant
asked in Apps & Integrations
What tool do you use to send bulk emails?

Waiting for your suggestions.

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Racheal
Intercom Team
Joe Caffrey
Joe CaffreyActive User
asked in Apps & Integrations
Lightweight Bulk Company Attaching using API/NodeJS

Hello I need help iterating through and attaching contacts to a defined company.I can do this by manually calling the API but need to iterate through an away.I found https://github.com/intercom/intercom-node but am having problems properly configuring.  Once Configured I’d be able to pull list of users that have current segment and pass them through attaching a company. Any help configuring/walking through basics of the intercom-node library would be very helpful.

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Jacob Cox
Intercom Team
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Louis MNew Participant
asked in API & Webhooks
Intercom API Contact Search Returns User Not Found

I am trying to search for a user based on an email using the v2.8 intercom API. If I retrieve a specific contact using this URL https://api.intercom.io/contacts/63e271ce28fe8babf612b417/code>I get the contact object as expected. If I then use the email of the response to search for that contact like sohttps://api.intercom.io/contacts/search/code>with this body{ "query": { "field": "email", "operator": "=", "value": "my email" } }I get the following response{ "type": "error.list", "request_id": "0000i0aso7mmifvpqc1g", "errors": [ { "code": "not_found", "message": "User Not Found" } ] }Any hints on what the problem is?    

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Dean FriedlandNew Participant
asked in Apps & Integrations
Custom attribute key-value pairs in window.Intercom or window.intercomSettings?

Do the custom attribute key-value pairs go in window.Intercom or window.intercomSettings snippet? In one part of the documentation it shows it going in one and then in another section it shows it going in the other.   

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Shauna
Intercom Team
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PallabNew Participant
asked in Apps & Integrations
Cannot link users with company via API

I am not able to link a user to company and this endpoint gives 404 error.curl --location 'https://api.intercom.io/users' \--header 'Authorization: Bearer dG9rOjg5MGRjY2FhX2NlOWJfNGVmYl9hNjc5XzEzY2ZiMDA0YjA0MToxOjA=' \--header 'Accept: application/json' \--header 'Content-Type: application/json' \--data '{  "id": "user2222",  "companies": [    {    "company_id" : "64461214a40ed802a993c398-qualification-company",    "name" : "test"    }  ]}'

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Darren G
Employee
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Artiom CConnector
asked in Mobile SDKs
Hello, since last migration to 14.0.3 we have a problem with in-app messages in our Android app: app crashes when I try to open a message by clicking a in-app message notification in the bottom of the screen.

I searched the whole documentation and android repository with the sample app, but can not find any information on that. On the screenshot You can see the intercom in-app message notification:When I click on it I receive the NPE Error with following stacktrace:FATAL EXCEPTION: main Process: de.lexoffice.android.debug, PID: 19577 java.lang.NullPointerException: Attempt to read from field 'java.lang.String android.content.Intent.mAction' on a null object reference in method 'void android.content.Intent.<init>(android.content.Intent, int)' at android.content.Intent.<init>(Intent.java:7915) at android.content.Intent.<init>(Intent.java:7911) at android.app.TaskStackBuilder.getIntents(TaskStackBuilder.java:306) at android.app.TaskStackBuilder.startActivities(TaskStackBuilder.java:222) at android.app.TaskStackBuilder.startActivities(TaskStackBuilder.java:233) at android.app.TaskStackBuilder.startActivities(TaskStackBuilder.java:209) at io.intercom.android.sdk

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Illia HermanNew Participant
asked in Mobile SDKs
[ANDROID INTERCOM SDK] NoSuchMethodError related to androidx.profileinstaller.ProfileInstallerInitializer

I've encountered an issue related to the Intercom SDK  that appears to be caused by the androidx.profileinstaller.ProfileInstallerInitializer class (only intercom sdk uses this dependency in our project). I get this error using latest io.intercom.android:intercom-sdk:14.2.0. Probably, it may be due to an outdated version of the androidx.profileinstaller:profileinstaller:1.2.0 library included in the Intercom SDK.The issue has caused 82 crash events, raising serious concerns about my project’s stability and the quality of the user experience.Here's the error I encountered:Fatal Exception: java.lang.NoSuchMethodError: No direct method <init>(Landroid/content/Context;)V in class Landroidx/profileinstaller/ProfileInstallerInitializer$$ExternalSyntheticLambda2; or its super classes (declaration of 'androidx.profileinstaller.ProfileInstallerInitializer$$ExternalSyntheticLambda2' appears in base.apk:classes3.dex)       at androidx.profileinstaller.ProfileInstallerInitializer.writeInBack

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Racheal
Intercom Team
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Lucas BastosNew Participant
asked in Mobile SDKs
Intercom Flutter SDK crash - 3.7.8

Hello, We noticed that for some customers registered the app was crashing due to intercom sdk and we had to remove it completely and redirect our tickets to be handled in Whatsapp. Are you guys aware of this problem? It is curious that has happened only with certain registered customers. We suspect that the sdk is retrieving some invalid information for these customers Thanks

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Racheal
Intercom Team
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Chris PerryNew Participant
asked in Apps & Integrations
Wrong Page URL being recorded

I have set up the intercom code snippet on several pages across our application, however every page visit across them is being recorded as if the home page was being visited. This leaves us without proper context for support requests coming in through the bot.Any idea whats wrong with our code or what we can do to extend it to more accurately capture the right page URL? 

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Racheal
Intercom Team
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WillZ456New Participant
asked in Reporting
How can I refresh the test workspace and will it match the configuration done in production?

The test workspace is different from production and I want it to match up

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Racheal
Intercom Team
Benjamin Grijol
Benjamin GrijolNew Participant
asked in Intercom Community
How can i suscribe?

Hi, I've been trying to contact the sales team for a week (chat, email, tweet).I just want to sign up for the "engage plan". Can someone tell me what I need to do to sign up? I'm trying on the forum, maybe people from INTERCOM come here from time to time 

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Racheal
Intercom Team
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hossamnassser938Connector
asked in Mobile SDKs
When opening messenger, conversation topics are not shown

Using React Native SDK, we’re experiencing a bit weird issue. When opening messenger, conversation topics are not shown. The strange thing is that this does not happen for all users. Some users can see conversation topics while others cannot. Could you help us guessing what might be the problem?

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Saowaluck TussakornNew Participant
asked in Mobile SDKs
I got this error "Domain=NSCocoaErrorDomain Code=4864". Has anyone else found this error?. And Please, help me.

[Intercom] Error unarchiving Object: Error Domain=NSCocoaErrorDomain Code=4864 "*** -[NSKeyedUnarchiver _initForReadingFromData:error:throwLegacyExceptions:]: data is NULL" UserInfo={NSDebugDescription=*** -[NSKeyedUnarchiver _initForReadingFromData:error:throwLegacyExceptions:]: data is NULL}

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Daniel M15
Employee
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Nick LubbersNew Participant
asked in API & Webhooks
Meaning delivery_status in Webhook message

Hello,I am wondering what these fields mean in the Webhook response: "delivery_status": "pending","delivery_attempts": 1,"delivered_at": 0,Almost all of the messages have "delivery_status": "pending" (some of them have “retry”), and all of them have delivered_at: 0. This includes messages such as survey.answers, contacts.deleted and others.What do these fields mean? I would expect a timestamp for delivered_at and status as delivered or something like that.Thank you,Nick

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halashevskyi.oleksandrNew Participant
asked in API & Webhooks
Event metadata link error

Hello,I’m trying to send the link with AWS credentials via EventTracker to Intercom to include this URL and other attributes in the email to users. When I include the link as an event attribute( {{event.data-request.metadata.URL }} ) in the email, it malformed the URL which results in an error after opening the link in the email: "Error parsing the X-Amz-Credential parameter" probably because of Intercom encryption of these attributes. Is there any way to solve this issue or to pass the URL to email? ThanksOleksandr

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Daniel M15
Employee
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Carmen McGradyNew Participant
asked in Intercom Community
How to roll-out Intercom to customers

Hi everyone, I am new to using Intercom (like 1 month in) and I am curious as to how you have rolled out Intercom to your customers. Did you use a Beta group? 

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Daniel M15
Employee
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kyle_johnsonNew Participant
asked in Apps & Integrations
Typeform App Integration: How to prevent responses as notes in Intercom inbox

We’ve just fired up an intercom outbound post asking users to complete a survey using the Typeform app “block”.It’s working as expected, but there’s now a flood of Intercom inbox responses with their Typeform results as a “note”.This is not helpful for my CS team, so is there a way to prevent those “notes”, auto-close those comments, etc?   

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Daniel M15
Employee
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knapweed1New Participant
asked in Mobile SDKs
Intercom - Android SDK - Chat opens in another separate activity/task/app

Chat opens in another separate activity/task/app, i.e. creates new application instance. That is, if you open recent applications on an android device, there are two apps (our and intercom chat). We’d like intercom chat to open inside the app without creating a second instance. Could you fix this please?

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