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2188 Topics
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User1759New Participant
asked in API & Webhooks
Has anyone successfully run a Contact Search API request using Make.com?

It isn't a preset option but every time I manually input my info in accordance with the API docs, I get an error. Can provide more information if anyone else is interested in troubleshooting this.

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Chris M12New Participant
asked in Mobile SDKs
Is it possible to have the SDK respect dark mode for the messenger chats?

Is it possible to have the SDK respect dark mode for the messenger chats?

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Racheal
Intercom Team
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FarshadNew Participant
asked in Apps & Integrations
How can I pass Instagram user data?

I have successfully linked my Instagram account, and new IG messages are showing up in my Intercom inbox, however none of the user's info/data show up with the message.Any suggestions to ensure that the IG user info passes over to Intercom?

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Michael H17New Participant
asked in Reporting
How can i report inbound chats by hours?

How can i setup a report, showing me  Inbound Chats by hour:09:00 - 10:00: 232 chats10:00 - 11:00: 124 chats11:00 - 12:00: 84 chats12:00 - 13:00: 972 chatsand so on...

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Joe D13New Participant
asked in Apps & Integrations
When using the HubSpot integration to create leads manually - I am receiving this error message: "We failed to create HubSpot lead with email@address.com"

We've made no changes on the HubSpot or Intercom side - anyone else come across this before or have any ideas on how to resolve it?

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Oseas
Employee
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Lisa B13New Participant
asked in Customer FAQ
Are Team-level office hours used in calculating responsiveness metrics?

Are Team-level office hours used in calculating responsiveness metrics?

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Employee
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Lisa B13New Participant
asked in Customer FAQ
Why is my Product tour not using any company attributes that are been inserted? It's just using the fallback values!

Why is my Product tour not using any company attributes that are been inserted? It's just using the fallback values!

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Employee
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Lisa B13New Participant
asked in Customer FAQ
Why are my fixed messages stopping after 30 days?

Why are my fixed messages stopping after 30 days?

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Employee
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Lisa B13New Participant
asked in Customer FAQ
How can I disable the merging on unverified Leads into Users?

How can I disable the merging on unverified Leads into Users?

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Employee
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Lisa B13New Participant
asked in Customer FAQ
How can I undo Series edits?

How can I undo Series edits?

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Employee
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Elliot TNew Participant
asked in API & Webhooks
Do you provide a .NET client API for version 2.5 ?

I have found a .NET client version 2.1.1, but it's not compatible with the latest version of the API.

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Employee
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Rodrigo CNew Participant
asked in Mobile SDKs
My mobile push is not arriving to my Android device.

Hi, i am sending a test push notification to my mobile phone. I did all the steps and the notification appears as sent at intercom ui but i never arrived to my mobile phone (android).My app is build with react native and the device token is well capture

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Daniel M15
Employee
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TomekNew Participant
asked in API & Webhooks
Docs for attaching tag to a contact seems to be incomplete

Trying to attach a tag to multiple contacts by following the API docs but it doesn't work.How am I supposed to pass the tag id? When I tag individual user and pass the { "id": "tag-id" }the API returns "errors": [ { "code": "not_found", "message": "Resource Not Found" } ]despite of the tag existing. Confirmed with get all tags API call.

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Racheal
Intercom Team
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Lisa B13New Participant
asked in Customer FAQ
Can I set up SSL for my custom domain?

Can I set up SSL for my custom domain?

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Employee
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Lisa B13New Participant
asked in Customer FAQ
How often does my tag report update? It's been 12 hours already!

How often does my tag report update? It's been 12 hours already!

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Employee
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Lisa B13New Participant
asked in Customer FAQ
What are disengaged users in my Series?

What are disengaged users in my Series?

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Employee
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User1928New Participant
asked in API & Webhooks
Is it possible to delay push messages triggered by backend notifications until office hours?

I have set up a push notification triggered by a backend notification, using the Intercom API that we call from an internal service. These calls happen every day around 3am, but we want to restrict sending the push messages during office hours. I tried using the "During office hours" parameter, thinking it was going to delay messages coming outside of that range. But testing it turns out that this instead ignores notifications completely if sent outside of office hours. Is there a way to set this up in a way that handles that delaying of messages automatically, or is that something we need to handle on our end to make sure we only send messages during the time period when we want to deliver them? I've included screenshots of my current setup if that can help: 

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UiPathNew Participant
asked in API & Webhooks
Which plan should we but to support POST Contacts endpoint?

Which plan should we but to support POST Contacts endpoint?Currently we are getting below error when we try to make POST Contats.error [{code=api_plan_restricted, message=Assigning a user an owner_id is not available on your current plan.}]"

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Racheal
Intercom Team
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ShaileshNew Participant
asked in Mobile SDKs
Hi, there I have just added intercom to my react native app and when i launch it in my device the color of most of the text including header text is black instead of being white.

the style of launcher works fine in website but it looks different in the mobile app. Is their some specific reason behind this? Can we make both look same?

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Juliana BNew Participant
asked in API & Webhooks
Is it possible to delete an event? I keep getting the limit message even with more than 80 events archived.

I've archived a lot of unused events, but they still counting on my event quota.

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CuongNew Participant
asked in Apps & Integrations
How to insert content from conversation details app?

I'm working on an app that a team member can search our content database. When they click on a content in the search result, it should insert that content (with image, link and text) to the conversation. So far I got most of it done except for inserting content to conversation part. How do I do that? Thanks!

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GuillermoNew Participant
asked in Mobile SDKs
Have anyone managed to use new react-native library with hermes-engine for Android?

I recently changed my react native library to the official one. I have no problem en iOS but cant make it work for Android. The error comes from from node_module intercom package, I think it might have something to do with hermes-engine (used for live reloading)This is the error on the console:Anyone have encountered this issue?

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Racheal
Intercom Team
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TimurConnector
asked in API & Webhooks
How to iterate paginated Contacts search results

RequestPOST https://api.intercom.io/contacts/search Accept:application/json Content-Type: application/json Intercom-Version: 2.4 Authorization: Bearer token   { "query": { "operator": "AND", "value": [ { "field": "email", "operator": "~", "value": "timur+1" } ] } }results in{ "type": "list", "data": [...], "total_count": 78, "pages": { "type": "pages", "next": { "page": 2, "starting_after": "Wy0xLCI1ZjIyYzQzZjkxMjU5NmY1MDNiMjA4ZWUiLDJd" }, "page": 1, "per_page": 50, "total_pages": 2 } }But next requestPOST https://api.intercom.io/contacts/search?starting_after=Wy0xLCI1ZjIyYzQzZjkxMjU5NmY1MDNiMjA4ZWUiLDJd Accept:application/json Content-Type: application/

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Racheal
Intercom Team
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LloydNew Participant
asked in Apps & Integrations
Cannot save live custom actions? also where is the documentation on what Intercom needs to not throw an error for a custom action?

what it says in the title. I want to update the endpoint for a custom action and tweak the body a little bit. the custom action is currently live.  when I make the changes and test things are fine, however I cannot hit the "save" button at the top of the page, its greyed out. this issue happens across both my login and one of the developers working with me.  additionally, I am getting the error message "Custom action failed while processing the response from 3rd party API." this happens with one of my API endpoints but not the other, despite everything coming through fine from Intercom to my API endpoint and intercom showing the response when I test. What exactly does intercom need me to pass it so that it considers the call a "success?"  the only help article I can find is this one and it does not cover my issue. https://www.intercom.com/help/en/articles/6298282-setting-up-a-custom-action. intercom takes a good chunk of time to get questions like this to

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Daniel M15
Employee
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User2453New Participant
asked in Apps & Integrations
Can anyone offer any advice for creating an app that searches your own website?

For example, a customer may be looking for details about pricing or examples, and we have pages available on our website for this (not our Intercom help centre). Thanks!

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Daniel M15
Employee
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