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1686 Topics

N
Nava SupportNew Participant
asked in Mobile SDKs

Trigger a workflow when a page is viewed

I’m trying to find documentation on how to trigger a workflow from within the mobile app, more specifically when a specific page in my application is viewed. I see lots of information on how to build the flows, but I can’t seem to find any documentation on how to update my application to enable this.

3
Jacob Cox
3 months ago
A
alexforasoftNew Participant
asked in Third-Party Apps & Plugins

Intercom on mobile removes some styles from our website

Problem description: On our website, after integration with Intercom, our some components lost CSS styles. Problem occurs only on mobile devices. Steps to reproduce:Open Intercom chat window Close Intercom chat window Move between pagesTech Stack:NextJS  MUI

6
C
3 months ago
D
Dominik RConnector
asked in Mobile SDKs

Intercom SDK attributed to high battery usage in Xcode

When going through Xcode’s Organizer window you can see a breakdown of energy logs. In there Intercom-related calls and processes are listed as high impact.Here are couple of examples:48 seconds cpu time over 51 seconds (94% cpu average), exceeding limit of 80% cpu over 60 seconds 48 seconds cpu time over 59 seconds (81% cpu average), exceeding limit of 80% cpu over 60 seconds48 seconds cpu time over 59 seconds (81% cpu average), exceeding limit of 80% cpu over 60 secondsThe rest of the reports is quite similar in the stack traces and impact.Is there anything that Intercom could do to help with the battery impact? Maybe by exposing methods to stop listening for websocket messages?  Some additional information:We’re utilizing bluetooth-central background execution mode to listen to BLE device, which means that the app in some circumstances may never go to terminated/suspended state App is built with Flutter Intercom SDK version used 16.3.0

17
A
3 months ago
H
hablasNew Participant
asked in Intercom Community

Can you recover data on a deleted team? (not a teammate or article but rather an "inbox")

A team “inbox” has been deleted and data from when that team was active needs to be recovered, is this possible? This happened within 7 days. 

1
E
3 months ago
Diana Tripac
Diana TripacSenior Community Program Manager
asked in Post-Event Q&A

How and when to use reusable workflows?

 “Can we get an example on how and when to use reusable workflows?”

1
E
3 months ago
H
haifnNew Participant
asked in Apps & Integrations

Why does the language_override attribute not take effect?

After the script script is loaded, set the global attribute language_override to English, but it seems to have some problems. Some contents of the dialog box are displayed in Chinese. How to solve it?window.intercomSettings = { app_id: 'xxxxxx', language_override: 'en',};   

1
aykut.aydin
3 months ago
Z
Zoom SureshNew Participant
asked in API & Webhooks

Which client secret should be used fro webhook authentication

We do have our app published in intercom store and our customers gonna use that app to install / use it to interact with our system, we do ask customers to configure the our endpoint under webhook for interaction purpose. I do have questions, as per this documentation https://developers.intercom.com/docs/references/webhooks/webhook-models/#signed-notifications they mentioned “your app’s client secret” do that mean client secret of published app or we should get customer’s intercom workspace app’s client secret

2
mateusz.leszkiewicz
3 months ago
K
Keyman Letter CSチームNew Participant
asked in API & Webhooks

When entering Japanese text with an IME, pressing the Enter key mistakenly sends the incomplete text to chat.

When entering Japanese text with an IME, pressing the Enter key mistakenly sends the incomplete text to chat. If I press Enter here, I anticipate finalizing the Japanese text with the IME, but not sending it as a chat message yet. However, this widget still sends the unfinished text anyway.

3
aykut.aydin
3 months ago
Diana Tripac
Diana TripacSenior Community Program Manager
asked in Post-Event Q&A

Fin available for email conversation?

Asking on behalf of the user 👉 “Any update for if/when Fin will be available for email conversation?”

1
bernice
3 months ago
F
felipecssNew Participant
asked in Apps & Integrations

Intercom API, how to fix CORS error?

I'm trying to use the Api directly on the front end, but I'm getting this CORS error strict-origin-when-cross-origin. httpOptions = { headers: new HttpHeaders({ 'Content-Type': 'application/json', 'Authorization': 'Bearer ....', 'Access-Control-Allow-Origin': '*' }) };doest not Intercom apis  work in the client side?

2
F
3 months ago
Diana Tripac
Diana TripacSenior Community Program Manager
asked in Post-Event Q&A

Fin AI question

Asking on behalf of the user 👉 “Hi there! Question - our team is using Fin AI, and it is maxed out at 10 URL's. Is expanding that cap in the product roadmap?”

1
bernice
3 months ago
N
Nadine SchimanskiNew Participant
asked in API & Webhooks

Multiple showArticle(...) calls lead to unexpected widget state

Hello intercom support team,we successfully integrated the intercom widget in our react application and we would like to make use of the showArticles(...) function to display certain articles on button click. Is there a possibility to navigate back to the home tab directly after opening multiple articles via the showArticles(...) function? Because at the moment, If a user opens multiple articles on a button click the user has to navigate back through all articles which got opened.Another thing we experienced was that, after the user navigated all the way back, the help tab of the widget was shown without any possibility to select another tab or was blank without any content. Is there a possibility to avoid that? Messanger without content in the help tabScaled home tab without navigation possibilities after back navigation in an article.  

3
N
3 months ago
J
Joseph Van Der WeeNew Participant
asked in Mobile SDKs

Your app will be rejected from the AppStore unless you add NSCameraUsageDescription and NSMicrophoneUsageDescription to your Info.plist

We’re seeing the following log when running our iOS app:“Your app will be rejected from the AppStore unless you add NSCameraUsageDescription and NSMicrophoneUsageDescription to your Info.plist. More information is available here: https://developers.intercom.com/installing-intercom/ios/installation/#step-2---update-info.plist” The linked doc has no mention of these two usage descriptions. Are these still required?

4
aykut.aydin
3 months ago
L
Lisa B13New Participant
asked in Customer FAQ

How can I get rid of the Intercom Branding?

How can I get rid of the Intercom Branding?

7
Jacob Cox
3 months ago
S
Superr.New Participant
asked in Intercom Mobile App

Implementing Proactive Support in Flutter with Intercom: Tracking User Time on Pages

I am currently developing a Flutter-based application and have integrated Intercom to provide customer support. Our team has encountered a specific requirement where we need to offer proactive assistance to users who spend more than a minute on a particular page, potentially indicating they are facing difficulties. We identified Intercom's proactive support feature as a solution, but it requires setting up a time delay based on user navigation routes.However, we are facing challenges in implementing this within the Flutter environment. Our initial attempts involved using events to track user time on pages, but this method hasn't yielded the desired results.I am reaching out to the community for insights or suggestions on how to effectively implement this feature in Flutter. Is there a way to track the current page a user is on, along with the duration of their stay on that page, using Intercom's features or any alternative methods? Any guidance or advice on this matter would be greatly

1
Jacob Cox
3 months ago
J
Joe AkersNew Participant
asked in Apps & Integrations

Create a Salesforce Contact when a new Intercom user is created

When a new user is created in our webapp, we send an event with information to Intercom. Can we use Intercom to create a new Contact in Salesforce?

1
Jacob Cox
3 months ago
Diana Tripac
Diana TripacSenior Community Program Manager
asked in Post-Event Q&A

Is it in the pipeline to add Folders to workflows?

“Is it in the pipeline to add Folders to workflows? Not sure deleting them always makes sense, but if we could subfolder them under each workflow type that would be great.”

1
Jacob Cox
3 months ago
M
Madhura KurdukarNew Participant
asked in Apps & Integrations

We wanted to use Intercom chat messenger on our Salesforce Community (Lightning Aura)

We wanted to use Intercom chat messenger on our Salesforce Community (Lightning Aura). 

1
Jacob Cox
3 months ago
H
Hide KojimaNew Participant
asked in API & Webhooks

Hitting the Enter key while entering Japanese text with IME mistakenly sends the unfinished text to chat.

While I’m typing Japanese text with IME (Input Method Editor)  If I hit enter here, I expect it to finalize the Japanese text with IME BUT not sent it as a chat message yet. But this widget sent the unfinished text any way.

4
Jacob Cox
3 months ago
B
BryamNew Participant
asked in Mobile SDKs

Android app crashes when setting up Intercom React Native

I'm seeing this weird error.TypeError: null is not an object (evaluating 'IntercomEventEmitter.UNREAD_COUNT_CHANGE_NOTIFICATION') I followed the guide on the official Github repo https://github.com/intercom/intercom-react-native#android. After trying the manual linking, I get a different error when building the app.> Task :intercom-react-native:generateDebugRFile FAILED Execution optimizations have been disabled for task ':intercom-react-native:generateDebugRFile' to ensure correctness due to the following reasons: - Gradle detected a problem with the following location: '/Users/bryamrodriguez/src/sammy-native/node_modules/@intercom/intercom-react-native/android/build/intermediates/packaged_manifests/debug'. Reason: Task ':intercom-react-native:generateDebugRFile' uses this output of task ':intercom_intercom-react-native:processDebugManifest' without declaring an explicit or implicit dependency. This can lead to incorrect results being p

5
I
3 months ago
D
Dmytro HorodetskyiNew Participant
asked in API & Webhooks

Calculate Median response time (Response time, Reply sent at, Median aggregation) via Intercom API

Hi! In my report, I have "Median response time" Chart (Response time, Reply sent at, Median aggregation)I want to calculate the same metric via Intercom API. In the conversations schema, I found statistics.median_time_to_reply attribute. However, the results I'm getting while using this attribute is different from the chart, like +20 minutes. Can you please suggest what can be wrong here? Are there any other ways to calculate this via Intercom API?

3
D
3 months ago
H
Hernan GonzalezNew Participant
asked in Intercom Mobile App

Android Push Notification

We were able to setup Intercom using @intercom/intercom-react-native library on iOS and Android, but we’ve some questions for Android push notifications.We added the drawable icon and it’s being used but the icon used in the notification is different. Is there a way to change it? Do you know why Intercom’s notifications are not grouped with the notifications of my application? 

1
aykut.aydin
3 months ago
D
Daniel B12New Participant
asked in Reporting

Measuring email first response time - but from when the case is assigned to a teammate

We’d like to goal our agents on email first response times - but measuring the time from when a case is first assigned to the agent and when they respond, rather than from when the customer first emailed and the agent responded.Example:  A customer emails us.  2 hours pass before an agent is assigned the case.  The agent then responds an hour later.  For measuring the agent’s performance, we’d want to capture the 1 hour difference between assignment and the agent’s first response to the customer, rather than the 3 hours between when the customer first reached out and the agent first responded back.Basically, we want to goal our agents based on what’s in their control.  We are also tracking the overall First Response Time because at the end of the day that’s the customer’s experience- but we’re treating this as a team level metric influenced by things like staffing levels, product issues and the like - many things outside of an individual agent’s control.Is this possible?  How would we

2
D
3 months ago
L
LingpadNew Participant
asked in Apps & Integrations

Can we search drop-down options using Canvas Kit Interactive Components in the Inbox app?

Hi,I need to give search options functionalty inside dropdown component using Canvas Kit in inbox appI have 300+ single select option in dropdown so it is very deficult to find option when change the option from the dropdown list, So I have to integrate kind of search functionality.     

3
J
3 months ago
P
Pia123New Participant
asked in Third-Party Apps & Plugins

Problems with Jira for ticket

Hi,We're encountering an issue with the  Intercom for Jira and Intercom intergration, where conversations are being incorrectly moved to the "Unassigned" inbox. This happens after an agent creates a Jira ticket, connects it to a conversation and then snoozes the conversation. Initially, these conversations are correctly assigned to a specific inbox. However, upon unsnoozing, they revert to "Unassigned" instead of their original inbox. This only happens when there is a Jira-ticket in the conversation.The typical flow is as follows: a customer interacts with our chatbot, the conversation is then routed to an appropriate inbox, an agent responds and subsequently creates a Jira ticket, and finally snoozes the conversation. The problem arises when the conversation is unsnoozed and does not return to its initially assigned inbox.Could anyone suggest a solution to this problem?

1
E
3 months ago
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