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Have anyone successfully created a custom subpath for the Help Center?I would like to make my Help Center available on our main domain www.oursite.com/help, but despite every setting, it only shows “Not found” error message. Intercom Support team has no clue...   

Hello!I´m experiencing the following issue. When I send a message, or reply to a message to certain Instagram accounts (only happens with IG), sometimes that message is sent 1 or 2 extra times. This represents a very poor experience for our clients and is very confusing and annoying when having a conversation.Hope someone can help.

Hi all! I have a workflow built out where clients can select one of two options or type a message to fin. We have have multiple clients get stuck when selecting an option and getting a “Not Sent” error (see image). They are then blocked from sending a message. If the assistant option was selected, the next phase of the workflow does not allow a message to fin, but the new options from that phase are not available to the user. This may be anecdotal, but we have only seen it with clients in Germany so far. Any ideas what is causing this and how to prevent it? 

Hi Intercom team,I’m working on a web app that’s embedded in a partner’s mobile app via WebView. Both our web app and the partner’s mobile app use Intercom, but each with a separate workspace.Are there any known issues or best practices when two Intercom instances (in different workspaces) are running in this setup? Specifically: Could this cause conflicts with sessions or the Messenger widget? Does Intercom handle isolation properly in WebViews? Is there anything we should do to avoid interference between the two instances?

We have a workflow that will ask the conversation participant for a CSAT rating after a team member closes it or resolves a ticket. You can see in the workflow below, we will pass to a reusable workflow if either:a conversation rating request is false or if a CSAT rating was not requested for any agent. However, this creates a problem because Intercom does not send a CSAT rating request when there are multiple participants. Thus, users receive the message asking for a rating, but not the actual CSAT rating request. This is also confusing, because we’re sending a message that is asking for feedback, but not actually sending the CSAT rating request. We recently had an issue where a user in a conversation with multiple participants kept replying to the message which kept opening up the conversation and delivering the automated message. Our team would manually close the conversation, but the user kept replying to the automated message which opening the conversation back up again. This happ

The article page needs to support full markdown syntax because without it, all articles copied from markdown become very messy, requiring every line to be adjusted, which is very labor-intensive. Therefore, support for full markdown syntax is needed. This should not be a very complex task, and we hope it can be supported. We have hundreds of articles that need to be uploaded, and this is too exhausting.

Fatal Exception: java.lang.IllegalArgumentException: Missing keys: [timestamp] in '{teammate} moved ticket into {status} {timestamp}'       at io.intercom.android.sdk.utilities.Phrase.format(Phrase.java:189)       at io.intercom.android.sdk.m5.notification.InAppNotificationCardKt.TicketInAppNotificationContent(InAppNotificationCard.kt:180)       at io.intercom.android.sdk.m5.notification.InAppNotificationCardKt.InAppNotificationCard(InAppNotificationCard.kt:124)       at io.intercom.android.sdk.m5.notification.InAppNotificationCardKt$addInappNotificationCardToView$1$1$1.invoke(InAppNotificationCard.kt:75)       at io.intercom.android.sdk.m5.notification.InAppNotificationCardKt$addInappNotificationCardToView$1$1$1.invoke(InAppNotificationCard.kt:74)       at androidx.compose.runtime.internal.ComposableLambdaImpl.invoke(ComposableLambda.jvm.kt:109)       at androidx.compose.runtime.internal.ComposableLambdaImpl.invoke(ComposableLambda.jvm.kt:35)       at androidx.compose.runtime.Composit

I was testing Fin’s email response for a tracking-related question. It’s connected to our company API to pull live tracking data, and while the information it returned was accurate, the email took nearly an hour to arrive.Is this kind of delay normal? Is there a way to configure Fin to send the email response immediately after retrieving the requested information? 

I would love an integration between Intercom Knowledge and Bynder Webdam. This would mean Fin could search PDFs published in Webdam and use these to provide meaningful answers. An integration would save me having to manually upload PDF documents into Intercom each time I publish something (a lot of duplicated effort). I see that there is already an option to synch info to Knowledge from Box so it seems it would be possible. 

After I complete the information to sign-up for a new account I am redirected to a “403 Forbidden: Workspace Suspended” page. 

I'm trying to install the iOS SDK and have been following the provided guide. However, when I click the "Check Installation" button at the end, it doesn't seem to register as installed. I'm currently using Xcode 16.4 with an iOS 18.5 simulator.I noticed that the SDK's README mentions Xcode 15 as a requirement. Is this version required only for installation, or is it also necessary for Intercom to function correctly? Additionally, will support for Xcode 16 be available soon?This could be a blocker for us, as Xcode 15 isn't compatible with macOS Sequoia 15.5. 

Can’t seem to get any contact location data to stick in my requests. What am I doing wrong here? Note that the request does not fail with any sort of validation error but the values do not get updated.For example, here’s the body on an update: {"signed_up_at":1753192392,"external_id":5668,"location":{"type":"location","country":"United States","country_code":"US","city":"San Diego"}}And the response body I get:{"type"=>"contact", "id"=>"redacted", "workspace_id"=>"redacted", "external_id"=>"5668", "role"=>"user", "email"=>"redacted", "phone"=>nil, "name"=>"redacted", "avatar"=>nil, "owner_id"=>nil, "social_profiles"=>{"type"=>"list", "data"=>[]}, "has_hard_bounced"=>false, "marked_email_as_spam"=>false, "unsubscribed_from_emails"=>false, "created_at"=>1753796921, "updated_at"=>1753797193, "signed_up_at"=>1753192392, "last_seen_at"=>nil, "last_replied_at"=>nil, "last_contacted_at"=>nil, "last_email_opened_at"=>nil, "la

Intercom is showing the notifications behind the navigation bar in Android 15+ even using latest SDK version and latest compose BOM  

Does anyone use a third-party tool to monitor link health in your help articles and flag broken/404 errors?I tried Docs Fresh but haven’t been able to get in touch with them about pricing. Curious if there are other tools you’ve had success with.Thank you!

There is cyrilic phrase on the following screen (Bosnian translation) Can it be fixed? I am using mobile sdk to integrate in mobile app. 

Hey friends! Has anyone created a report to track your self service ratio? If so, would you share how?Also, is anyone exporting info via API to calculate things like views per article? Best, Malachi

Hi everyone,We’re currently facing an issue where the Intercom Messenger is not loading as expected in our application. This seems to affect desktop , and we haven’t been able to identify a consistent cause yet. We’ve already checked for any custom CSS or JS conflicts, but the problem persists. Tried installing using multiple methods .We came across a few older threads with similar concerns, but no concrete solutions were shared. If anyone has faced this recently or has any insights on possible fixes or workarounds, we’d truly appreciate your input.Thanks in advance for your help and support!Best,Hitesh

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Where do I talk to support about adding MCP server options to my data connections

يرجى مشاركة أحدث رمز خصم SHEIN الذي يوفر أقصى قدر من الخصم للعملاء الجدد والحاليين

We use unique, one-time use invite links for our service. Can we pass these links to a triggered email in Intercom via API?

We create a outbound message-tour, and it doesn’t work as expected. The state is live, no error at all, everything seems goodBut when we test it, it’s not there. 

Is there a way to automatically send a Slack notification whenever a new lead is captured in Intercom?  (read more) I'd like my team to receive instant alerts in a specific Slack channel whenever someone submits a form or starts a new conversation. Are there any built-in integrations or recommended workflows to set this up?

Hi there, My team were wondering if it was possible to change customer ratings if this was deemed invalid from a supervisor POV?