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Settings, Security & Permissions

Set your team up for success with permissions and roles in Intercom

  • 109 Topics
  • 203 Replies
109 Topics
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User14New Participant
asked in Settings, Security & Permissions
Account was deactivated - how to activate it back?

Hi there,We have an existing subscription with Intercom. The subscription was deactivated due to the unpaid invoice and now we've lost access to the Inbox and can't answer and help our customers.We have successfully paid for the outstanding invoice, however we still don't have access to our Inbox.Could you please activate the account as soon as possible as this impacts our reputation with our customers?thank you!

511
Racheal
1 year ago
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Nayla FerreiraNew Participant
asked in Settings, Security & Permissions
Intercom Support - I'm not receiving answer

Hello,Has anyone else noticed that the support replies are taking longer than a business day, or is it just me?I've been trying to deactivate a trial, but I haven't received a response since last week. Additionally, there doesn't seem to be a way to cancel using the platform itself.Could someone provide assistance?Thank you very much,

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N
1 year ago
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Emil HNew Participant
asked in Settings, Security & Permissions
Better SSO

Curious if anyone’s had good luck with a better SSO implementation & intercom? 

10341
Racheal
1 year ago
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Bill ThomasNew Participant
asked in Settings, Security & Permissions
Unable to change subscription

We have signed the order form for a Support Pro plan. But we are now still in Starter plan.Right after we signed the order form, the Support Pro subscription showed up on the Subscription page. However, the Starter subscription was also listed on that page, which does not make sense. Aidan Simpson told us that it is better to cancel the Starter subscription. So, we went to the Subscription page and did the cancel. But this has caused the Support Pro subscription to be cancelled instead.So, now we are stuck in Starter plan. Our usage has been severely impacted by this.We have been trying to contact via Live Chat or email Aidan Simpson directly. It is the 4th days now, we still haven’t heard anything back from Intercom.What we needWe need to subscribe to the Support Pro plan and remove the Starter plan immediately!! This is our app URLhttps://app.intercom.com/a/inbox/bumuw2dq

291
Shauna
1 year ago
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Stuart MaythamNew Participant
asked in Settings, Security & Permissions
unable to add team mates

I'm unable to add team mates as it says "identity verification. We've prevented your workspace from sending email, including invites, as your workspace failed our workspace review process. Please contact customer support or visit our Help Center for more information."  

661
Jennifer K
1 year ago
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max_tigerNew Participant
asked in Settings, Security & Permissions
Account was flagged for potential abuse.

i register ChatGPT i get following error msg when i use phone number verificationYour account was flagged for potential abuse. If you feel this is an error, please contact us at help.openai.com but the help.openai.com can not solve my prolem.  

7732
Jacob Cox
1 year ago
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Tyler KNew Participant
asked in Settings, Security & Permissions
How to integrate Intercom with Azure SAML SSO

Trying to integrate SSO with azure ad and currently get this error The response from your identity provider didn't include firstName and lastName. Add these attributes in order to continue.

6532
C
1 year ago
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rob.visserNew Participant
asked in Settings, Security & Permissions
missing header Strict-Transport-Security

When evaluating the headers of our Help page, help.caredove.com, the results come back indicating a missing header for Strict-Transport-Security. I used Probely’s Security Headers page for this test: https://securityheaders.com/Is this something that I can change in our Help page configuration? If not how can I go about getting the header changed?The scan shows up 2 additional missing headers, Referrer-Policy & Permissions-Policy, but those are relatively new and do not penalize us as much at this time. Thanks, rob

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R
1 year ago
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User1231New Participant
asked in Settings, Security & Permissions
How to remove users from a company

It is necessary to remove from this client all the companies assigned to it. How can I remove them all at once?There is a user who is in more than 100 companies. Go to each to delete a very long time. How can I delete all at once?   

2841
Racheal
1 year ago
Adrian Love
Adrian LoveNew Participant
asked in Settings, Security & Permissions
'Lead email identification' toggled on. Not enough to prevent lead duplicates across devices?

hey folks 👋I have this option set in the security settings, with the understanding that it will add identifiers to leads when they click-through on emails.But! Today I’ve encountered a case where an existing lead ended up with a duplicate record when they clicked-through an email on a different device than the one they initially used to open / interact with that email. Am I wrong in my understanding that this setting should serve as a fallback when a lead lands on our site via an email on a different device/without the initial/last cookie for reference?NB - The page views logged on the duplicate lead show that the URL parameters from the email click were passed-through, so it’s not a case this lead was using a browser setting / extension to strip the tracking IDs.TIA!Adrian

732
Adrian Love
1 year ago
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StuartNew Participant
asked in Settings, Security & Permissions
Limiting access of team members to Outbound, Articles and Operator?

Hello Intercom Community! The (relative) recent updates to team’s and teammates’ allow us workspace managers to set permissions very cleanly, and it is a great way to restrict certain teammates from accessing inboxes, customer data, or change settings. However, this is not the case for the menus ‘Outbound’, ‘Articles’ and ‘Operator’, where any one in the workspace can access these menus and apply changes to many of the things available there (live messages, bots, etc.).Is there any one to prevent any access at all to these pages? Just like with the menu ‘reports’, in which when one doesn’t have permissions to access it, they are prevented from even loading it altogether. Thank you 😊 

831
Racheal
1 year ago
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Tom H13New Participant
asked in Settings, Security & Permissions
Blocking personal email addresses from becoming leads

Hey all, We’re seeing a lot of personal email addresses coming in as leads via intercom. I wondered if there’s a way to do one of the following:​​​​​​Request/accept business email addresses​ only (blocking personal altogether) Route personal email addresses down a different conversation path (so we don’t apply lead attributes and assign to sales) Any other creative solution that prevents people with personal email addresses becoming leads via the messenger and custom bots becoming leadsBest wishes Tom

3161
Daniel M15
1 year ago
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James C13New Participant
asked in Settings, Security & Permissions
Does it cost money to use multiple workspaces in Intercom?

Does it cost money to use multiple workspaces in Intercom?

7352
M
1 year ago
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KaitoNew Participant
asked in Settings, Security & Permissions
Hey everybody - I enabled my intercom chat bot on my website ( http://www.utopialabs.com/) and the app (https://app.utopialabs.com), but the chat icon on the bottom right is not showing up. Do you know why that's happening?

A few notes:I made sure to show the messenger launcherIt says that it installed properly.

901
Joseph S.
Super User
1 year ago
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Ori S12New Participant
posted in Settings, Security & Permissions
Assigning myself a seat

Hi all,We've added an outbound seat, but when I try to publish something it, Intercom says I don't have permission to outbound.When I try to give myself the sit (I'm my organization's admin), I get an error that I can manage my own permissions. How am I supposed to grant myself access to the new features?

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O
1 year ago
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cl17New Participant
asked in Settings, Security & Permissions
I removed a teammate and reassigned his conversations to other teammate. However, these conversations are still in the unassigned state, and the assigned teammate cannot see these conversations in his own list

I removed a teammate and reassigned his conversations to other teammate. However, these conversations are still in the unassigned state, and the assigned teammate cannot see these conversations in his own list

471
Joseph S.
Super User
1 year ago
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PattiNew Participant
asked in Settings, Security & Permissions
"Hello , I need to add SendInBlue app for intergration . I need permission to do so, the app dosent give me a option to install and your forum stated I need to request permission. Could you help me with that? Thank you !"

"Hello , I need to add SendInBlue app for intergration . I need permission to do so, the app dosent give me a option to install and your forum stated I need to request permission. Could you help me with that? Thank you !"

211
User1830
1 year ago
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NeelimaNew Participant
asked in Settings, Security & Permissions
We are moving to SCIM and need to auto-set a deactivated / deprovisioned settings to auto assign everything the own( messages, conversations, articles ) to a default queue.

521
Oseas
1 year ago
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Michał ONew Participant
asked in Settings, Security & Permissions
How do I rotate "Identity verification secret"?

is there a way to rotate "Identity verification secret"? I was looking through the docs but haven't found anything.

951
Daniel M15
1 year ago
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Galina SNew Participant
asked in Settings, Security & Permissions
Integration with OKTA for SSO and Provisioning - recommended approach when using a [TEST] workspace

Hi all. We are trying to enable the integration with OKTA (firstly for SSO, secondly for SCIM provisioning). The problem we are facing is due to the fact that we have enabled a TEST workspace (separate workspace ID, separate url -> separate app in OKTA). The issue is the following:* If we enable SSO in OKTA only for the primary (production) workspace - the users will be authenticated when going to this workspace. But once they switch to the [TEST] one - they are being redirected to a login page where the are requested to login with their local user/pass (as OKTA cannot authenticate them).  COMPLICATIONS:1. If we create a second app in OKTA for the TEST workspace - the authentication will most probably work, but we will be facing other problems on OKTA side (having to administer 2 apps, 2 set of user groups and respectively - having to add/remove people from both apps).While at the same time the user base on Intercom is one for the both workspaces (the primary and the TEST one) and t

874
G
1 year ago
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CatendaNew Participant
asked in Settings, Security & Permissions
Configuration of Acess-Control-Allow-* response headers

We recently had a query about the CORS headers coming back from the API and whether they could be narrowed down to just the domain(s) we use- I searched the docs but I couldn't find anything about explicitly setting CORS config, is this the case?

791
Racheal
1 year ago
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SamsonNew Participant
asked in Settings, Security & Permissions
How can I add a teammate to a specific workspace?

I want a teammate to only be able to access a specific workspace in intercom. how do I go about doing that?

1671
Racheal
1 year ago
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KhabirNew Participant
asked in Settings, Security & Permissions
How do I reduce the number of false users?

How do I reduce the amount false users of my software. it's cause me to be charge upwards of $700+ per month? is there a number that I can call to assist me with billing?

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P
1 year ago
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Christine GNew Participant
asked in Settings, Security & Permissions
A teammate has not received her invitation email, but I can't resend the invite or delete the invite sent by our boss in order to resend it. Is there a way to fix this?

Here is what she told me specifically regarding this: "I still have not received an invitation from Intercom. ------ tried sending it again yesterday (several times) and nothing. I've tried signing in (using the work email that the invite was sent to) and it says the account doesn't exist."

1871
Shauna
1 year ago
F
FiazNew Participant
asked in Settings, Security & Permissions
Is there a way to revoke an invite to intercom without having to scroll down the list of invited users?

Is there a way to revoke an invite to intercom without having to scroll down the list of invited users?

231
Daniel M15
1 year ago
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