Settings, Security & Permissions

Set your team up for success with permissions and roles in Intercom

  • 98 Topics
  • 181 Replies

98 Topics

J
James C13New Participant
asked in Settings, Security & Permissions

Does it cost money to use multiple workspaces in Intercom?

Does it cost money to use multiple workspaces in Intercom?

2
M
1 year ago
K
KaitoNew Participant
asked in Settings, Security & Permissions

Hey everybody - I enabled my intercom chat bot on my website ( http://www.utopialabs.com/) and the app (https://app.utopialabs.com), but the chat icon on the bottom right is not showing up. Do you know why that's happening?

A few notes:I made sure to show the messenger launcherIt says that it installed properly.

1
Joseph S.
Super User
1 year ago
O
Ori S12New Participant
posted in Settings, Security & Permissions

Assigning myself a seat

Hi all,We've added an outbound seat, but when I try to publish something it, Intercom says I don't have permission to outbound.When I try to give myself the sit (I'm my organization's admin), I get an error that I can manage my own permissions. How am I supposed to grant myself access to the new features?

2
O
1 year ago
C
cl17New Participant
asked in Settings, Security & Permissions

I removed a teammate and reassigned his conversations to other teammate. However, these conversations are still in the unassigned state, and the assigned teammate cannot see these conversations in his own list

I removed a teammate and reassigned his conversations to other teammate. However, these conversations are still in the unassigned state, and the assigned teammate cannot see these conversations in his own list

1
Joseph S.
Super User
1 year ago
P
PattiNew Participant
asked in Settings, Security & Permissions

"Hello , I need to add SendInBlue app for intergration . I need permission to do so, the app dosent give me a option to install and your forum stated I need to request permission. Could you help me with that? Thank you !"

"Hello , I need to add SendInBlue app for intergration . I need permission to do so, the app dosent give me a option to install and your forum stated I need to request permission. Could you help me with that? Thank you !"

1
User1830
1 year ago
N
NeelimaNew Participant
asked in Settings, Security & Permissions

We are moving to SCIM and need to auto-set a deactivated / deprovisioned settings to auto assign everything the own( messages, conversations, articles ) to a default queue.

1
Oseas
1 year ago
M
Michał ONew Participant
asked in Settings, Security & Permissions

How do I rotate "Identity verification secret"?

is there a way to rotate "Identity verification secret"? I was looking through the docs but haven't found anything.

1
Daniel M15
1 year ago
G
Galina SNew Participant
asked in Settings, Security & Permissions

Integration with OKTA for SSO and Provisioning - recommended approach when using a [TEST] workspace

Hi all. We are trying to enable the integration with OKTA (firstly for SSO, secondly for SCIM provisioning). The problem we are facing is due to the fact that we have enabled a TEST workspace (separate workspace ID, separate url -> separate app in OKTA). The issue is the following:* If we enable SSO in OKTA only for the primary (production) workspace - the users will be authenticated when going to this workspace. But once they switch to the [TEST] one - they are being redirected to a login page where the are requested to login with their local user/pass (as OKTA cannot authenticate them).  COMPLICATIONS:1. If we create a second app in OKTA for the TEST workspace - the authentication will most probably work, but we will be facing other problems on OKTA side (having to administer 2 apps, 2 set of user groups and respectively - having to add/remove people from both apps).While at the same time the user base on Intercom is one for the both workspaces (the primary and the TEST one) and t

4
G
1 year ago
C
CatendaNew Participant
asked in Settings, Security & Permissions

Configuration of Acess-Control-Allow-* response headers

We recently had a query about the CORS headers coming back from the API and whether they could be narrowed down to just the domain(s) we use- I searched the docs but I couldn't find anything about explicitly setting CORS config, is this the case?

1
Racheal
1 year ago
S
SamsonNew Participant
asked in Settings, Security & Permissions

How can I add a teammate to a specific workspace?

I want a teammate to only be able to access a specific workspace in intercom. how do I go about doing that?

1
Racheal
1 year ago
K
KhabirNew Participant
asked in Settings, Security & Permissions

How do I reduce the number of false users?

How do I reduce the amount false users of my software. it's cause me to be charge upwards of $700+ per month? is there a number that I can call to assist me with billing?

2
P
1 year ago
C
Christine GNew Participant
asked in Settings, Security & Permissions

A teammate has not received her invitation email, but I can't resend the invite or delete the invite sent by our boss in order to resend it. Is there a way to fix this?

Here is what she told me specifically regarding this: "I still have not received an invitation from Intercom. ------ tried sending it again yesterday (several times) and nothing. I've tried signing in (using the work email that the invite was sent to) and it says the account doesn't exist."

1
Shauna
1 year ago
F
FiazNew Participant
asked in Settings, Security & Permissions

Is there a way to revoke an invite to intercom without having to scroll down the list of invited users?

Is there a way to revoke an invite to intercom without having to scroll down the list of invited users?

1
Daniel M15
1 year ago
E
Emmanuel UNew Participant
asked in Settings, Security & Permissions

Why was my workspace prevented from sending invite emails?

Hi I'm trying to add our developer as a Teammate and it is blocking me for some reason. Please help. It's not clear what the issue is

1
Oseas
1 year ago
Shauna
ShaunaCommunity Manager
asked in Settings, Security & Permissions

Can I merge 2 different workspaces?

I have 2 separate workspaces but I don't need 2 anymore - I want to merge them both together so I can have everything all together.

1
Shauna
1 year ago
U
User1861New Participant
asked in Settings, Security & Permissions

Why is Intercom not showing on our site?

I installed our intercom code on our square space site just like the intercom article said under code injection in the header section. However, it is not working. It will not show on my site: https://sellshark.comcan someone help?

1
Daniel M15
1 year ago
J
Joel WNew Participant
asked in Settings, Security & Permissions

How do you unlock a teammates account?

How do you unlock a teammates account?

1
Racheal
1 year ago
B
BarrieNew Participant
asked in Settings, Security & Permissions

When can I move data hosting to Europe ?

Will a migration be required ?When will it be possible to change the hosting to Europe for existing customers ?  

1
Racheal
1 year ago
C
ColleenNew Participant
asked in Settings, Security & Permissions

I need to change colors for different parts of the chat, like replies, hover states, etc. but there is only one color that I can change in settings. Where are the rest of the color/font settings?

I need to change colors for different parts of the chat, like replies, hover states, etc. but there is only one color that I can change in settings. Where are the rest of the color/font settings?

3
C
1 year ago
A
AthanasiosNew Participant
asked in Settings, Security & Permissions

Hello, I have created the following subdomain help.emvo-medicines.eu under our SSL Wildcard (Combell), but for some reason, it is not HTTPS certified.

After communication with our provider, this was their answer: I see that the DNS-records help.emvo-medicines.eu aren't referring to the servers of Combell, but are referring to the servers of Amazon.You should download the certificate and install it on the servers of the web hosting of help.emvo-medicines.eu. So what steps must i do in order to have the help.emvo-medicines.eu HTTPS certified?

1
Daniel M15
1 year ago
D
Denis TaranetsActive User
asked in Settings, Security & Permissions

Sales team data limitations

How can I limit the access to the user's data for particular agentsHave access only to the customers that this particular agent "owns"Even those user's agents cannot see email addresses and phone numbers (for calls Toky is integrated)There are few other things that I would like to limit but until now I would appreciate any advice on this :)

1
A
1 year ago
A
Alex B14New Participant
asked in Settings, Security & Permissions

How to force teammates to enable 2fa?

Hi,I have enabled "Require teammates to set up two-factor authentication (2FA)" - but it doesn't seem that Intercom "forces" teammates to enable this. Is there anything I can do to force them?

1
Daniel M15
1 year ago
Diana Tripac
Diana TripacSenior Community Program Manager
asked in Settings, Security & Permissions

Why set up Identity Verification and how to do that?

Why do I have to enable the Identity Verification, how does it work, does it affect users and leads and how to set that up?

1
Diana Tripac
1 year ago
A
ArnonNew Participant
asked in Settings, Security & Permissions

Image/Attachment URL are not secured in our instance.

Hi, when customers add images or attachments to a conversation, the URL is publicly open. Anyone can open them at any time.How come we don't have the 'expires' and the 'signature' parameters in the URL as I see with other Intercom accounts?

1
L
1 year ago
U
User1791New Participant
asked in Settings, Security & Permissions

How do I setup an automatic message to warn customers that we're no longer online, but on open conversations? There are a few of my customers who like do reopen conversations outside office hours, so I want to warn them that we're no longer online.

How do I setup an automatic message to warn customers that we're no longer online, but on open conversations? There are a few of my customers who like do reopen conversations outside office hours, so I want to warn them that we're no longer online.

1
L
1 year ago
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