Apps & Integrations

Hi, I have followed below instruction to enable Push Notification. private val intercomPushClient = IntercomPushClient()override fun onNewToken(refreshedToken: String) { intercomPushClient.sendTokenToIntercom(application, refreshedToken) // DO HOST LOGIC HERE}override fun onMessageReceived(remoteMessage: RemoteMessage) { val message = remoteMessage.data if (intercomPushClient.isIntercomPush(message)) { intercomPushClient.handlePush(application, message) } else { // DO HOST LOGIC HERE }}I can see Push notification arriving when App is in background (either by back or home button press), and can click and navigate to Messenger HomeBut When App is in foreground (App Open state or visible), I cannot se the Notification in the Status bar, although onMessageReceived is triggered and intercomPushClient.isIntercomPush(message) =

Hi - I have two fields mapped, having Salesforce sync to Intercom, but the data is not updating in Intercom, even after an event triggered sync. Any ideas?

We’ve installed Salesforce App in our Intercom and have created a custom form so that users can create cases from Inbox. However here we’re facing a difficulty as we  need to tag an opportunity lookup as well while creating a case in our Salesforce org. But in the custom case form , only text and picklists are available, not able to add lookup. Please help in identifying an option to fetch and add opportunity lookup as well.

In our auto-onboarding series unresponsive users get tagged with ‘unresponsive’. We want to contact these customers by phone. Can a Hubspot task be created (e.g. call customer) on a company level once the company got tagged as ‘unresponsive’? Any experience between Hubspot tasks and Intercom would be really appreaciated!

Hi Everyone!  A bit of context:  Our proprietary software allows super admins to log in as the customer to help troubleshoot account issues our customer may be facing. The issue we’re running into is that Intercom Messenger appears in the instance where the super admin has logged in as the customer. Any knowledge articles or messages that are shared with the actual customer are marked as seen because the super admin has visibility into it.   Question: Is there any way Intercom can differentiate that our super admins have logged in as the customer and keep any articles or messages in “unread” status until it's viewed by the actual customer?  Has anyone in the community faced a similar issue that may be able to point me in the right direction to find a solution or workaround?  Thanks in advance!  V

The Google Analytics Events that fire from Intercom don’t follow the proper Google Analytics 4 proper naming convention since they included spaces.  Don't use spaces. This creates issues especially for the Provided Email Address since it’s a common Conversion Event. It breaks when you try to call any of these events via API’s from Google Analytics 4.

HiI’m currently showing Intercom articles on my website through the API to have more control on the styling and user experience and I would like to add or integrate the reactions feature to have feedback on the articles.I visited the documentation but I don’t see any reference to the reactions. Is it possible to have them on external websites?Thanks!

In our work intercom connection, we’ve 2 workspaces - 1 prod and 1 for dev. Currently when we create new Salesforce case from intercom from both workspaces, it is getting reflected in our Salesforce Prodction Org. We need to change the connection for dev workspace to Sandbox Salesforce Org. But we’re not seeing any option to change the Org in Salesforce app in Intercom, need assistance.

Problem description:On our website, after integration with Intercom, our Carousel component lost CSS styles. Problem occurs only on mobile devices (iPhone). On Tablets everything works fine.  Styles are removed from class names starting from “mantine-” Steps to reproduce:Open Intercom chat window Close Intercom chat window Move to any web page with Carousel componentCarousel has lost base styles.  Tech Stack:NextJS (SSR) Mantine UI Components Mantine Carousel (based on Embla Carousel)

Hey all! I have a an app that I built and I want to trigger a custom bot from the app. For example, the app will respond to the user but if the app gets confused or doesn’t know how to proceed, we want to trigger a custom bot that collects the user’s email (just an example) Basically, I want to be able to arbitrarily trigger a custom bot from an app. Some ideas I had:Have the app say something like “We’ll look into that” and have the custom bot search for that exact string. I couldn’t figure out a way to have the custom bot “search” for that string Have the custom bot search for specific strings like “I want to talk to a human”. It’s not super robust since we have to search for a lot of keywords.Any other ideas? Thanks!

Hi everyone, Just want to confirm that can we embed/install Intercom in the app that we developed (can be found on App store)? So that our customers can reach out to customer support by clicking the messenger icon when they log-in to our app? 

My app is live and well working on devices. Recently, I found that PlayStore strip resource based on density of devices and generate apps for different screen size of devices. Thus, there are many devices which my app is not working and crashed on loading some resources. However, I fixed in my code to handle such a thing, but intercom sdk in closed source and I can’t do any changes to fix this. I’m hoping for best support from intercom and happy to provide more details if requested.Link for crash log: https://drive.google.com/file/d/1kQuzYnKDk4pFVSNWuboNfABizHcg4VQq/view?usp=sharingbelow link contains log of crash from sentry. https://drive.

I need help attributing which custom bots / series drove salesforce leads/opps to measure full funnel performance. I know you are able to update lead source but we are unable to change that field to be anything beyond “chat” as it will break out full-funnel attribution dashboards. In an ideal state  - I’d like to map a conversation attribute (that would be unique at the bot level) which we would sync into the lead-source detail within Salesforce. I’ve tried this, but it does not appear its possible to map conversation attributes at this time.Would appreciate any ideas as to how we can track this with these limitations.

Hi There, We have just moved across to Zoom Phone for outbound calling and we do occasional outbound calls to customers and want to do it from within Intercom. Has anyone successfully use the Zoom Phone Smart Embed app to build a simple embedded dialer within Intercom?Or any other way to make it possible to call from within Intercom using Zoom Phone would work as well of course. Unfortunately Intercom cannot store the tel: string in the phone number attribute, which is pretty strange!! Or even better it should automatically add it to all phone attributes, then you could use any dialer of choice. Thanks,Jens

When are we expecting a release of v2.9 ? We’re trying out few integrations based on Ticket Topic webhooks, which is now available only in the unstable version, when can we expect it to be available as a stable one, any approximate dates?

We register user events in Intercom. However, we would like to have some additional user data:IP operating system browser geolocationDoes Intercom already capture this data? If so, can we extract a report with this retroactive information?

Waiting for your suggestions.

Hello I need help iterating through and attaching contacts to a defined company.I can do this by manually calling the API but need to iterate through an away.I found https://github.com/intercom/intercom-node but am having problems properly configuring.  Once Configured I’d be able to pull list of users that have current segment and pass them through attaching a company. Any help configuring/walking through basics of the intercom-node library would be very helpful.

Do the custom attribute key-value pairs go in window.Intercom or window.intercomSettings snippet? In one part of the documentation it shows it going in one and then in another section it shows it going in the other.   

I am not able to link a user to company and this endpoint gives 404 error.curl --location 'https://api.intercom.io/users' \--header 'Authorization: Bearer dG9rOjg5MGRjY2FhX2NlOWJfNGVmYl9hNjc5XzEzY2ZiMDA0YjA0MToxOjA=' \--header 'Accept: application/json' \--header 'Content-Type: application/json' \--data '{  "id": "user2222",  "companies": [    {    "company_id" : "64461214a40ed802a993c398-qualification-company",    "name" : "test"    }  ]}'

I have set up the intercom code snippet on several pages across our application, however every page visit across them is being recorded as if the home page was being visited. This leaves us without proper context for support requests coming in through the bot.Any idea whats wrong with our code or what we can do to extend it to more accurately capture the right page URL? 

We’ve just fired up an intercom outbound post asking users to complete a survey using the Typeform app “block”.It’s working as expected, but there’s now a flood of Intercom inbox responses with their Typeform results as a “note”.This is not helpful for my CS team, so is there a way to prevent those “notes”, auto-close those comments, etc?   

When setting up a custom action, I am unable to properly escape quotation characters in the request body. In my particular case I am trying to include some html in the body, which in order to be proper json format needs to have the quotations escaped.For example, I’ll attempt to have this body:{"type": "admin","message_type": "comment","body": "<a href=\"https://google.com\">Rupa</a>","admin_id": 5384099}But when I click next, and then come back to the body, the editor has replaced it with {"type": "admin","message_type": "comment","body": "<a href="\"https://google.com\"">Rupa</a>","admin_id": 5384099}Similarly, if I use single quotes, those get replaced with normal double quotes. Or if I leave the quotes out, they are a

Hi. Is there any way to see source of traffic in the Intercom? Can you import these data from Google Analytics? (I am not able to add UTM codes for organic traffic and it is not practical to tag all URLs). Our sales team can create a person/deal in Pipedrive straight from Intercom which is great, but I would also want to push traffic source if possible.

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