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We have created an intercom Oauth app (Statuspal.io) and is working well so far, but we have now introduced a new region of servers (EU) which have a different domain statuspal.eu instead of statuspal.io, however in the Intercom app settings (Canvas Kit > Messenger) it only allows for one flow of URLs, where we already have statuspal.io. Is there a way to add a new flow of URLs (statuspal.eu)? or perhaps make the domain dynamic so to write the URLs like "{host}/api/v1/intercom/initialize"? Or should we just create a new Intercom app altogether, this one seems weird to me, as we'd have multiple apps listed in the store differing only on which region they are for.

Hello, My company is using Intercom in several teams (Support, Sales and Success). We’ve created three separate teams inside Intercom. Is there a possibility to limit the view of each of the teammembers to only see their dedicated team’s inbox? I.e. Support should only see messages asssigned to Support, and not to Sales and Success. I’d be more than happy to provide more details - please note I am quite new to Intercom, so apologies if this question shows my lack of basic knowledge. Thanks in advance!

I’m currently trying to POST a Contact with just an email, and am currently being met with a 400 error:Request body:{"name": "Kim Chuc", "email": "email@gmail.com"}Response body:{ "type": "error.list", "request_id": "0004n8c4t4e6a3olv82g", "errors": [ { "code": "invalid_document", "message": "either_email_or_user_id_present validation failed" } ]} Based on the docs, email is the only required field to POST a Contact and I’ve double checked to make sure the email doesn’t already exist: Has anyone ever come across this issue before? 

Hello,I started getting memory leaks printed from Instruments after installing Intercom(17.0.2). Double checked by uninstalling(got 0 after uninstalling).The package was installed using SPM.  

io.intercom.android.sdk.survey.block.AttachmentBlockKt.VideoAttachmentBlockThis strange error apeared to a single user 3 times on my app, i wonder what could it beMy app runs in Flutter, android version, The SDK version is intercom_flutter: ^8.0.3here the error stack:Fatal Exception: java.lang.NoSuchMethodError: No virtual method at(Ljava/lang/Object;I)Lt/q0$a; in class Lt/q0$b; or its super classes (declaration of 't.q0$b' appears in base.apk)       at androidx.compose.material3.ProgressIndicatorKt$CircularProgressIndicator$endAngle$1.invoke(ProgressIndicator.kt:16)       at androidx.compose.material3.ProgressIndicatorKt$CircularProgressIndicator$endAngle$1.invoke(ProgressIndicator.kt:2)       at androidx.compose.animation.core.AnimationSpecKt.keyframes(AnimationSpec.kt:7)       at androidx.compose.material3.ProgressIndicatorKt.CircularProgressIndicator-LxG7B9w(ProgressIndicator.kt:448)       at io.intercom.android.sdk.survey.block.AttachmentBlockKt.VideoAttachmentBlock(:513)       at

I previously used the Calendly integration in my website’s automation but it has not been working for several weeks now, when someone visits the site and tries to book a meeting with a member of our team it just displays a block with an error message. Is the integration broken and does Intercom plan on fixing it?

The REST API has a method for merging contacts from lead to user. It works pretty simple:```curl -i -X POST https://api.intercom.io/contacts/merge \  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \  -H 'Content-Type: application/json' \  -H 'Intercom-Version: 2.10' \  -d '{ "from": "LEAD_ID", "into": "USED_ID" }'```Also, lead can be merged to user in the Intercom app. When lead is merged, our integration listen for webhook with topic `contact.merged`. This webhook has an information to what contact the lead was merged, but has a missing part from what lead: ```{ "type": "notification_event", "app_id": "abcdee", "data": { "type": "notification_event_data", "item": { "type": "contact", "id": "USER_ID", "workspace_id": "abcdee", "...": "..." } }, "links": {}, "topic": "contact.merged", "delivery_status": "pending", "delivery_attempts": 1, "delivered_at": 0, "first_sent_at": 1713533523, "created_at": 1713533523, "self": null}``` May you add lea

We tried updating io.intercom.android:intercom-sdk from 15.6.3 to 15.8.2 and noticed that attaching photos from camera directly is broken (permission was given). On version 15.6.3 it works as expected. 

When admin replies with an article, webhook does not contain details about it. May we have a link to article in webhooks? 

Hi,I would like to link directly the Intercom’s customer list from to meta business manager to update automatically the customer audience.How is it possible ?Sincerely

The documentation and sample app show Intercom.setAPIKey being called from a Scene delegate.  I would prefer not to configure that for my SwiftUI App if I don’t have to.  In addition, we normally do not compile keys like this into our App, instead preferring to fetch them from the server.Are there any restrictions on when I call Intercom.setAPIKey? Does it have to be called on the main thread? Do I have to call setAPIKey from the Scene delegate?  Can I wait to call it until after the user has logged in and communicated with our server to fetch the API key as long as I don’t call any other Intercom calls before that? Thanks,Tom 

Hello,I am using react native 0.72.6 and I followed your documentation. When I start the application on Android, the app directly crashes.React Native: 0.72.6Intercom: 7.0.1Error log;04-17 20:41:03.757 16506 16565 E AndroidRuntime: FATAL EXCEPTION: WM.task-104-17 20:41:03.757 16506 16565 E AndroidRuntime: Process: com.xx.xx, PID: 1650604-17 20:41:03.757 16506 16565 E AndroidRuntime: java.lang.NoSuchFieldError: No instance field mDelegate of type Landroid/database/sqlite/SQLiteStatement; in class Landroidx/sqlite/db/framework/FrameworkSQLiteStatement; or its superclasses (declaration of 'androidx.sqlite.db.framework.FrameworkSQLiteStatement' appears in /data/app/~~-CoVl2828_OGDZn2i-axfA==/com.xx.xx-4SqgA3KMc2bMy==/base.apk!classes6.dex)04-17 20:41:03.757 16506 16565 E AndroidRuntime:     at androidx.sqlite.db.framework.FrameworkSQLiteStatement.executeUpdateDelete(Unknown Source:0)04-17 20:41:03.757 16506 16565 E AndroidRuntime:     at androidx.work.impl.model.WorkProgressDao_Impl.delete

Hello,I am encountering an issue with Intercom SDK version 17.0.1. The icon inside the launcher is not displaying properly; instead, there is just a white rectangle. This problem was not present in version 16 of the SDK.(Attach image)Category: Support OperationTAGS: App & Integrations, Mobile SDK 

I’ve recently become unable to successfully build for Android with Intercom SDK I’m using "@intercom/intercom-react-native": "^7.0.1",and have configured my app.json / expo properly with  ["@intercom/intercom-react-native",{"appId": "lxxxxxxxxp","androidApiKey": "anxxxxxxxxxxxxxxxx196","iosApiKey": "ioxxxxxxxxxxxxxxxxx29f","intercomRegion": "US","isPushNotificationsEnabledIOS": "true" // I know this is currently unsupported though I did set up my code to push native tokens to intercom as I assume itll get there soon.}],FAILURE: Build failed with an exception.* What went wrong:Could not determine the dependencies of task ':intercom_intercom-react-native:compileDebugJavaWithJavac'.> Could not resolve all dependencies for configuration ':intercom_intercom-react-native:debugCompileClasspath'.   > Problems reading data from Binary store in /Users/joshuamohrer/.gradle/.tmp/gradle11368370330674472490.bin offset 1490991 exists? true* Try:> Run with --stacktrace option to get the stack

Is there any plans for Retool to be an available app on Intercom? This is one of my org’s main analytics platforms

In Android SDK version 15.7.1, the "Recent Message" and "Start Conversation" sections fail to appear on the Home Page when the device's language is set to Turkish.Screenshots are attached, taken on the same device, demonstrating the issue by only changing the language setting.Could anyone help us identify the potential cause of this problem or suggest any solutions? Any advice or insights would be greatly appreciated. 

I'm seeking assistance with a problem we've encountered after updating our application to Android SDK version 15.8.x. Previously, under SDK version 15.7.1, users were able to take photos and send them as attachments without any issues. However, following the upgrade to SDK 15.8.x, the functionality to take and send photos as attachments no longer works. This issue has been observed across devices running Android Version 14.Could anyone help us identify the potential cause of this problem or suggest any solutions? Any advice or insights would be greatly appreciated.

When submitting our app to App Store Connect I am still receiving some warnings about missing required reasons. Using the binary-based scanner script located here I am seeing the following:Used symbols in binary ./Debug.app/Frameworks/Intercom.framework/Intercom: NSFileCreationDate, NSFileModificationDate, NSFileSystemFreeSize, NSFileSystemSize, NSURLContentModificationDateKey, NSURLCreationDateKey, NSUserDefaults, statLooking at the Intercom PrivacyInfo.xcprivacy as of version 17.0.0 I see entries for UserDefaults and SystemBootTime, but not FileTimestamp even though the script shows there are references within the framework to NSFileCreationDate, NSFileModificationDate, NSURLContentModificationDateKey, NSURLCreationDateKey and stat.Is this something you are aware of? Do you intend to add the appropriate reason to your privacy manifest?Thanks!

Hi! When I use a specific IP address, all my POST requests to the api (https://api-iam.intercom.io/messenger/web/ping) return a 403 error. However, this does not apply to other ip addresses. Is it possible that my ip address is blocked?

Our application uses OAuth to get user’s access token. We noticed that after a while tokes are revoked and API calls fails with unauthorized errors. An example:```json{  "type": "error.list",  "request_id": "0003hg8qe7evlq01dqcg",  "errors": [{ "code": "unauthorized", "message": "Access Token Invalid" }]}```May I ask if access tokens obtained through OAuth have expiration date? If there a way to debug why token is invalid now?

I’m running into a problem when attempting to sync contacts from our platform.  Currently I’m doing the following:Call the contacts/search endpoint, searching by email address If Contact is found, update it If Contact is not found, attempt to create itI’m occasionally getting the following error on step #3:An archived contact matching those details already exists with id=123456 I cannot search for Contact 123456 in the UI.  If I attempt to GET the Contact through the API, I get an error “User Not Found”.I cannot blindly update the Contact because I don’t know their Intercom ID, and that’s the only way to call an update that I can find.So how do I locate and update these archived records?

Has anyone ever successfully integrated a Scribe (scribehow.com) into an Intercom knowledge article?  I can use HTML but I’d rather it have the look and feel of an embed snippet.

I've noticed that carousels (the automatic ones, meaning one controlled by our marketing team triggered based off user properties) render in our android app before app loading is completed. When app loading does complete, they dismiss themselves. So, they become basically unusable.We use the react native SDK.I didn't see any methods that I could use to control the lifecycle to disable it until app loading has completed. I don't want to have to rely on programmatically launching them since it kind of limits our growth team's capabilities.Any recommendations? I know that there’s a way to manually show articles by using the ID, but I’d love to be able to use this out-of-the-box platform-y set up that can enable our marketing team to use articles without engineering’s involvement. Haven’t been able to figure out from the documentation whether there’s a way to control the lifecycle.

I am unable to run any lldb debugger commands with intercom because I get the following error: warning: Swift error in scratch context: error: compiled module was created by a different version of the compiler '5.9.0.128.108'; rebuild 'Intercom' and try again: Intercom Aside from this, the app builds fine. Its just super annoying because I can no longer debug I am using Intercom 16.6.0

Hello Intercom Team. On iOS, since Friday April 5th, we are experiencing the following error when trying to add Intercom dependency through Swift Package Manager. We are using the last version of the SDK. 17.0.0Error:```xcodebuild: error: Could not resolve package dependencies:checksum of downloaded artifact of binary target 'Intercom' (5ed58eb8dd4392896a2b3e56c5c66fd862c2f3d29fb6d575d6a98a276cf944f7) does not match checksum specified by the manifest (d874522d04ed130894ca7026021151465b1d5a77fdb96a7ba905aea36260dce3)```Thanks in advance.