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2188 Topics
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prabh_aircallNew Participant
asked in Apps & Integrations
Oauth cancel button redirects back to last page, can a redirect url be set to handle it?

How to handle Cancel button redirection as it is automatically redirecting back to the last page? 

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JenkinsNew Participant
asked in Apps & Integrations
Why intercom is not accessible on mac os big sur?

Mac os big sur 11.7 Safar can not reach the app.intercom

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mateusz.leszkiewicz
Intercom Team
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David SrunConnector
asked in Mobile SDKs
Using intercom with Expo

Hi IntercomI installed @intercom/intercom-react-native with my expo sdk, working on iOS.I used expo prebuild to be able to add intercom following the installation instruction provided for iOS, and it’s working correctly using iOS simulator or a dev environment.But when we distributed the release using Testflight, the app crash while initializing Intercom. It is not happening when we deactivate intercom.Please find below my settings : Package.json{ "dependencies": { "@expo/webpack-config": "^0.17.2", "@gorhom/bottom-sheet": "^4", "@hookform/resolvers": "^2.9.10", "@intercom/intercom-react-native": "^5.1.0", "@notifee/react-native": "^7.8.0", "@react-native-async-storage/async-storage": "^1.17.11", "@react-native-community/datetimepicker": "6.5.2", "@react-native-firebase/app": "18.0.0", "@react-native-firebase/messaging": "18.0.0", "@react-navigation/material-bottom-tabs": "^6.2.15", "@react-navigation/native": "^6.1.1", "@react-navigation/native-sta

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PraveenNew Participant
asked in API & Webhooks
Delete Contact API not working

i am trying to delete contact with API and it keeps giving me error "errors":[{"code":"not_found","message":"User Not Found"}] , i double checked about the id i am passing and it is correct. i also check for this error code but didn't find anything in the documentation

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Jacob Cox
Intercom Team
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User1739Connector
asked in Apps & Integrations
Posting customer feedback onto a Slack channel

I have tried to find the answer to no avail, and haven’t quite figured out how to get this done with Zapier.  I’d like to have a way to post specific customer feedback onto a Slack channel. I tried the workflow by making a tag that triggers the message being posted to Slack, but I’d also want to have some more information (i.e. customer email or another identificator). I then went to Zapier to see if I could get a better quality message from there, but was not able to figure it out.  Is there anyone who has experience sharing specific customer messages onto Slack with some customer information? Thanks in advance!

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Jacob Cox
Intercom Team
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Mariusz SaramakNew Participant
asked in Mobile SDKs
[Android] Crash from LifecycleTracker#handleExtras method from version 15.1.3

I updated in my application the sdk from version 15.0.0 to the newest version 15.7.0 and I notice that I’m getting crash when I open my application by deep link and then by pressing back button. The crash: I notice that the handleExtras method was added in version 15.1.3  and there is bug:  activity.getIntent() can return null and than it throw NPE Please add null checking to avoid crashing users applications:Intent intent = activity.getIntent();if (intent == null){ return;}String instanceId = intent.getStringExtra(.... 

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Jacob Cox
Intercom Team
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Venkat NarasimhanNew Participant
asked in Apps & Integrations
Intercom API - Search ticket by custom attribute

Hi. I am integrating the Intercom API in our application. Currently, I am unable to figure out how to perform a search for tickets with a specific custom attribute. As an example, we have created a custom attribute “Paying customer” based on whose value i need to filter and retrieve the tickets using the API search. Kindly advise on how best to proceed. Please see attached screenshot for further reference. 

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Jacob Cox
Intercom Team
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kennedy.gusNew Participant
asked in Apps & Integrations
Outbound call using Intercom Phone

Is it possible to make an outbound phone call to a contact from the ‘view contact’ page? Seems an odd feature to be missing, as currently it seems you can only call a customer if they’ve first messaged you?See the screen below - I feel there should be a ‘call’ button here somewhere?  

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Jacob Cox
Intercom Team
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victim manNew Participant
asked in Settings, Security & Permissions
ender email address

Hello team,Could you tell me which permission is necessary in a custom role  to an invited user in an organisation to access sender email address while he can add/archive/edit a custom email addresses? Let me also share the screenshot of it for the clear preview of it. 

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Jacob Cox
Intercom Team
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Michael MollathNew Participant
asked in API & Webhooks
Intercom('showArticle', articleId) is not working for mew

The JS API call is not working for me → Intercom('showArticle', articleId) I am using some othe JSAPI calls on the same page which are wirking.Are there any known issues?  

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Erik Jon DunwellNew Participant
asked in Intercom Community
Desperate for help getting phone system, SMS, email, and fax systems up and running at 100%....

Hello, please understand that I have a few big issues on hand here, so I will explain a couple items first, then you can reply, then I am normally prompt to reply back.  I am a small human rescue nonprofit.  My VOIP/fax/SMS provider went totally out of business 2 days ago; not one bit of notice.  Everyone tells me to go with Intercom all the way, but honestly, until today, I had never looked at a portal that has as many options as you.  Which is great, I am not complaining. Is there a kind person, community leader that would help me get these various service on board today, ASAP?  I cannot operate with no forms of communication available to my clients.  HIPAA compliancy is a huge thing and if my total communications package is doomed, then I have 48 hours to bring up an entirely new system - thanks to the many federal communications guidelines that are imposed on nonprofits like me.Let me explain also that I am hearing impaired, so I am allowed to post a public email so people on this

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Intercom Team
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rumenbNew Participant
asked in Apps & Integrations
3CX integration

Hi there, as we try to integrate 3CX to Intercom, but the 3CX can perform only GET requests. Can somebody suggest how can this be done. The request that that 3CX can initiate is in https://api.com/search?number=[number], then it can map the response fields and purse the data. Any idea is appreciatedThanks in advance 

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Intercom Team
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Cary MellyConnector
asked in Apps & Integrations
Integration with Parative

Has anyone here has integrated Intercom with Parative?my company is looking into it but before moving forward I wanted to ask here if anyone has used it and if you can share what added values you got out of it? 

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Intercom Team
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User1636New Participant
asked in API & Webhooks
Is there a bug in your message API?

Hi there,I am trying to leverage the messages endpoint (https://api.intercom.io/messages and send an email using Intercom, with the template 'plain'. However, it seems like the 'message_type' body parameter is not working, since I send it and it generates an in-app message instead of an email. Here is the body of my request:{ "message_type": "email", "subject": "Hey", "body": "test", "template": "plain", "from": { "type": "user", "id": "63db09ccde07bab99d849eb0" }, "to": { "type": "user", "id": "630e7f6692c1ab99a7ef98af" } }And here is the response I am getting:{ "type": "user_message", "id": "1585218670", "created_at": 1675374629, "subject": "Hey", "body": "test"

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mateusz.leszkiewicz
Intercom Team
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Kuobrothers JeffNew Participant
asked in Mobile SDKs
Display Help Center and launcher icon concurrently

I'm using Intercom Android SDK And when I'm using the old version, like 12.5.3 I'm able to displayHelpCenter page with the Messenger launcher button in bottom right But when I upgrade to newer version, not sure which version exactlyex : newest version 15.6.3 I call displayHelpCenter and setLauncherVisibility VISIBLE with the same code The launcher icon cannot show above the Help Center home screen (It seems like displayed below the Help Center activity page) In old version 12.5.3 my old code : Intercom.client().displayHelpCenter()Intercom.client().setLauncherVisibility(Intercom.Visibility.VISIBLE)After upgrade to version 15.6.3 my code : Intercom.client().present(IntercomSpace.HelpCenter)Intercom.client().setLauncherVisibility(Intercom.Visibility.VISIBLE)Is it possible to display launcher icon above the Help Center activity page?

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bernice
Expert User ✨
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victim manNew Participant
posted in Settings, Security & Permissions
Sender email address

Hello team,Could you tell me which permission is necessary in a custom role  to an invited user in an organisation to access sender email address while he can add/archive/edit a custom email addresses? Let me also share the screenshot of it for the clear preview of it. 

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Frank KubistaNew Participant
asked in Apps & Integrations
Firebase Cloud Messaging Push notifications Migrate from legacy FCM APIs to HTTP v1

It looks like Intercom currently only supports the legacy Firebase Cloud Messaging service which is depreciated and will stop working on 6/20/2024 https://firebase.google.com/docs/cloud-messaging/migrate-v1. When will Intercom be updated to use the Firebase Cloud Messaging HTTP v1 API?

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Darren G
Employee
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Artiom CConnector
asked in Mobile SDKs
Start a conversation programatically stopped working

Hello Dear Intercom-Support-Team, as of recently we noticed a strange behavior in our application and it is no longer possible to start a conversation programmatically from our application. The server returns 400 http error on request.We have not changed anything in the intercom settings (I have asked the entire support team) SDK Keys are not expired or so, and have been never changed. Other functions of Intercom Messenger are not affected.Could You please help here, as we use this functionality to provide our customers the possibility to send us Device Logs.Mobile Platforms affected: iOS, Android (both native Apps)Intercom SDK Version: 15.5.0 (also tested with 15.6.2 the same behaviour) POST https://jabaugui-android.mobile-messenger.intercom.com/messenger/mobile/conversationsRequest:{  "body" : "App: lexoffice Android, Version 267 ….",  "from" : {    "id" : "{id here}",    "type" : "user"  },  "app_id" : "{app id here}",  "hmac" : "{hmac string here}",  "user" : {    "email" : "{my em

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Aksh ShahNew Participant
asked in Mobile SDKs
Fatal Exception: java.lang.IndexOutOfBoundsException

I’m using Android SDK version 14.0.0 and I got this crash in intercom.Inconsistency detected. Invalid view holder adapter positionPartViewHolderCompose{5687a3 position=24 id=-1, oldPos=23, pLpos:23 scrap [attachedScrap] tmpDetached no parent} androidx.recyclerview.widget.RecyclerView{acb0621 VFED..... ......I. 0,109-720,762 #7f0a0212 app:id/conversation_list}, adapter:io.intercom.android.sdk.conversation.ConversationPartAdapter@1f9fbdb, layout:androidx.recyclerview.widget.LinearLayoutManager@88f2678, context:io.intercom.android.sdk.activities.IntercomConversationActivity@4ee8fa7androidx.recyclerview.widget.RecyclerView$Recycler in validateViewHolderForOffsetPosition at line 6156androidx.recyclerview.widget.RecyclerView$Recycler in tryGetViewHolderForPositionByDeadline at line 6339androidx.recyclerview.widget.RecyclerView$Recycler in getViewForPosition at line 6300androidx.recyclerview.widget.RecyclerView$Recycler in getViewForPosition at line 6296androidx.recyclerview.widget.LinearLayo

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mateusz.leszkiewicz
Intercom Team
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Valentin PertuisotNew Participant
asked in Mobile SDKs
Intercom iOS SDK 15.0.0: New Lottie dependency integration is botched and cause conflicts with host app Lottie integration

Hello,The latest Intercom iOS SDK version (15.0.0) has an integration of the Lottie Animation framework.  This dependency seems integrated statically.  Unfortunately if the host app also integrates Lottie, we now are flooded with following warnings from the System when running the app:  ...objc[69173]: Class _TtC6Lottie14AnimatedButton is implemented in both /Users/username/Library/Developer/CoreSimulator/Devices/BFEE2DFC-C11E-470B-B711-48A3266380E2/data/Containers/Bundle/Application/B04B0D15-DDBA-4889-BE53-1EB98904A186/HOSTAPP.app/Frameworks/Lottie.framework/Lottie (0x1055dc0b0) and /Users/username/Library/Developer/CoreSimulator/Devices/BFEE2DFC-C11E-470B-B711-48A3266380E2/data/Containers/Bundle/Application/B04B0D15-DDBA-4889-BE53-1EB98904A186/HOSTAPP.app/Frameworks/Intercom.framework/Intercom (0x104d407e0). One of the two will be used. Which one is undefined. ...(One of each for each Lottie class)It is too risky for us to go to production with the version 15.0.0 of the Intercom SDK

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Jacob Cox
Intercom Team
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Support 1New Participant
asked in Apps & Integrations
integration between intercom and skype ?

How can I combine skype with intercom ?

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Jacob Cox
Intercom Team
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Alex KyrlisNew Participant
asked in Apps & Integrations
No chat (only helpdesk) and feature suggestions forum

Hi there!I’m looking to only have a helpdesk site. I do not wish to have the chat box on my main site. is this possible? Does Intercom offer a solution, like a forum, where members can suggest and upvote feature suggestions?ThanksAlex

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Jacob Cox
Intercom Team
Brandon Foret
Brandon ForetNew Participant
asked in Apps & Integrations
How would I make a custom app to turn the lead into a user?

We have a website that is hosted on Wix. Wix is not directly integrated with Intercom. We do have a login function on our app, but we really do not use it frequently, and our customer’s do not either. We have people email and message us, but I am trying to turn those into users through the click of a button. I am mainly trying to do this to merge all of the duplicate conversations into a single person that would constantly contact us without manually typing in the information and creating a user. Has anyone found a way to do this?

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Benjamin FontanNew Participant
asked in API & Webhooks
conversation.admin.assigned webhook is not triggered when assignment is done through inbox rules

I set up a webhook when a conversation is assigned to an admin (conversation.admin.assigned). It works fine and is triggered correctly when the assignment is done manually, but it is not triggered at all when it is done through inbox rules. Is this expected?

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eraleksNew Participant
asked in Reporting
How to create account hosted in Europe?

Hi all!I’ve found two articles in the help center describing the new regional data hosting options – which is great!However, none of the articles mentions how to actually create and account in these other regions. I want to create an account thats hosted in Europe. How to I proceed?

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Jacob Cox
Intercom Team
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