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I've already set and verified WhatsApp and WhatsApp templates

Is there a way to expire a HMAC hash for identity verification? How long does the hash last if the secrets are not rotated? Rotating a secret requires downtime so it is not ideal. If a HMAC signature is leaked, it can be use by anyone to impersonate a user. Unless I am misunderstanding..

Hi, I try to export my Workspace data to Amazon. However, in the last step, when I run the export, your system said it needs to verify my email. However, my email account does not receive any verificaiton email at all. I try to “resend”, but still fail.

Release Date: 28-05-2024 🐛 Bug Fixes Fixed some memory issues that impacted a small number of users. Fixed an issue that was preventing some modals from closing correctly. Removed Xcode console warning.

The Exel report for my intercom flow on android doesn't show some information about the user, such as the user's name and email address, this is happening every month.Could you please provide me with this information? 

Hi, I have two questions. I use the messager to contact Intercom but they do not reply after 24 hours. So I have to ask here:If I cancel the subscription, will all my data be deleted after the subscription expires? How can I switch from an old plan to the new plan, since from March, 2024, the price model has changed and I want to switch from the old one to the new one. 

App crashes on user entering Intercom interface, here is crash logs from Crasklytics. Fatal Exception: NSInternalInconsistencyException0 CoreFoundation 0xc7bc __exceptionPreprocess1 libobjc.A.dylib 0x18ea0 objc_exception_throw2 Foundation 0x6aac24 _userInfoForFileAndLine3 UIKitCore 0x7aa458 -[UICollectionView _Bug_Detected_In_Client_Of_UICollectionView_Invalid_Batch_Updates:]4 UIKitCore 0x2fec4c -[UICollectionView _endItemAnimationsWithInvalidationContext:tentativelyForReordering:animator:collectionViewAnimator:]5 UIKitCore 0x25ef54 -[UICollectionView _updateRowsAtIndexPaths:updateAction:updates:]6 UIKitCore 0x25eda4 -[UICollectionView insertItemsAtIndexPaths:]7 Intercom 0x139d30 (Missing UUID 97c5fb2d3c3d3fe5b90a2180a2c2ccbc)8 CoreFoundation

We are currently experiencing crashes when opening old messages on Intercom - iOS SDK.  Here is the error message:  *** Assertion failure in -[IntercomSDKPrivate.TouchTransparentCollectionView _Bug_Detected_In_Client_Of_UICollectionView_Invalid_Batch_Updates:], UICollectionView.m:10,929*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid batch updates detected: the number of sections and/or items returned by the data source before and after performing the batch updates are inconsistent with the updates.Data source before updates = { 1 section with item counts: [2] }Data source after updates = { 1 section with item counts: [2] }Updates = [Insert item (0 - 0)]Collection view: <IntercomSDKPrivate.TouchTransparentCollectionView: 0x7fe6630e8c00; baseClass = UICollectionView; frame = (-393 0; 393 783); transform = [1, 0, 0, 1, -393, 0]; clipsToBounds = YES; alpha = 0; gestu

Hi, I’m Darshan Hiranandani, How does the API handle large datasets when performing bulk user operations? Are there any specific mechanisms or best practices in place to ensure efficient processing and minimal performance impact? Have anyone any suggestion and idea please share.  

 Crashlitics has reported a `FileNotFoundException` on Android, the resource can not be downloaded within the browser either.Androdi SDK version: 15.7.0Fatal Exception: java.io.FileNotFoundException: https://downloads.intercomcdn.com/i/o/1052073407/eabcb799a0515a981f18b011/IMG-20240515-WA0067.jpg       at com.android.okhttp.internal.huc.HttpURLConnectionImpl.getInputStream(HttpURLConnectionImpl.java:255)       at com.android.okhttp.internal.huc.DelegatingHttpsURLConnection.getInputStream(DelegatingHttpsURLConnection.java:211)       at com.android.okhttp.internal.huc.HttpsURLConnectionImpl.getInputStream(HttpsURLConnectionImpl.java:30)       at com.google.firebase.perf.network.InstrURLConnectionBase.e(InstrURLConnectionBase.java:24)       at com.google.firebase.perf.network.InstrHttpsURLConnection.getInputStream(InstrHttpsURLConnection.java:3)       at io.intercom.android.sdk.ui.preview.viewmodel.PreviewViewModel

lead #<Intercom::Contact:0x0000561eb31f1788 @changed_fields=#<Set: {"name", "custom_attributes"}>, @email="genuitytest+56565@work4humanity.com", @last_seen_ip=nil, @custom_attributes={"Company Name"=>"", "Company Website"=>""}, @client=#<Intercom::Client:0x0000561eb6dae938 @token="dG9rOmJkYzViNmQxXzBiZjFfNDhkNF85MDg0X2EzNjBiNDcwNmI0MDoxOjA=", @api_version=nil, @base_url="https://api.intercom.io", @rate_limit_details={}, @handle_rate_limit=false, @timeouts={:open_timeout=>30, :read_timeout=>90}>, @type="contact", @id="663b8c8ae671dfde9a0b02a0", @user_id="57858049-29f2-40b9-93d7-f9ad46352826", @anonymous=true, @phone=nil, @name="folka  devop", @pseudonym="Lime Anchor", @avatar=#<Intercom::Avatar:0x0000561eb7af9a20 @changed_fields=#<Set: {}>, @type="avatar", @image_url=nil, @client=#<Intercom::Client:0x0000561eb6dae938 @token="dG9rOmJkYzViNmQxXzBiZjFfNDhkNF85MDg0X2EzNjBiNDcwNmI0MDoxOjA=", @api_version=nil, @base_url="https://api.intercom.io"

I’m trying to create notifications for conversations initiated and/or replied by users. However, I am unable to save the webhook with the selected topic(s). I see a popup that says “Your webhook settings were successfully updated and a test request was sent successfully” but the topics are not saved to the webhook.

I send a message user the api: Reply to a conversation,How do I get reply when customer reply ?I need to subscribe conversation.admin.replied  this topic ?

In the past, we used to send interactive PDF documents to customers when we required their signature to perform actions in their account. These documents allowed customers to fill in their details and sign electronically via chat or email, without needing to download any additional software. We are now seeking suggestions for an app that has an integration with Intercom and can perform the same function. Do you have any recommendations?

[Error: ERROR - [HTTP 404] - Resource Not Found]. when I try to use one of the login function.we are using or trying to present the Intercom Messenger. const loginWithIntercom = async () => { const status1 = await Intercom.setUserHash(user.id.toString()); console.log('status hash : ', status1) // true const status = await Intercom.loginUserWithUserAttributes({ userId: user.id.toString() }); // throw 404 not found error console.log('login success : ', status); };I’ve checked in the native code that everything is configured as it should be after running npx expo prebuild.how to deal with this issue ?We are using :expo SDK: 51react-native: 0.74.1intercom/intercom-react-native: 7.1.1how to deal with this issue

Hello everyone,Our team, operating within the travel industry, heavily rely on API calls to extract valuable insights from our database (e.g. departure dates, company codes, destinations etc.) wihin Intercom workflows. We then save this information as custom object attributes.This setup was designed to facilitate detailed data analysis of our workload while saving our team time by automating the input process for each request.However, to our surprise, custom object attributes are not accessible through search, reporting, or exporting functions within Intercom. As a result, despite the data residing in Intercom, our team still needs to manually input it into conversation and people data to make it available for reporting and exports.Recognizing the significance of this time-consuming process, we're actively seeking a solution to automate it.Is it feasible to complete conversation and people attributes via an API call (by

Hi there,This is just to inquire about the support of date picker and uploading attachment in a custom application build using Canvas Kit.-Mitali

Release Date: 16-05-2024 🐛 Bug Fixes * Fixes a layout issue with the Powered by Intercom link. Note This release contains some beta features.

Hello everyone,Our team, operating within the travel industry, heavily rely on API calls to extract valuable insights from our database (e.g. departure dates, company codes, destinations etc.) wihin Intercom workflows. We then save this information as custom object attributes.This setup was designed to facilitate detailed data analysis of our workload while saving our team time by automating the input process for each request.However, to our surprise, custom object attributes are not accessible through search, reporting, or exporting functions within Intercom. As a result, despite the data residing in Intercom, our team still needs to manually input it into conversation and people data to make it available for reporting and exports.Recognizing the significance of this time-consuming process, we're actively seeking a solution to automate it.Is it feasible to complete conversation and people attributes via an API call (by

Hello everyone,Our team, operating within the travel industry, heavily rely on API calls to extract valuable insights from our database (e.g. departure dates, company codes, destinations etc.) wihin Intercom workflows. We then save this information as custom object attributes.This setup was designed to facilitate detailed data analysis of our workload while saving our team time by automating the input process for each request.However, to our surprise, custom object attributes are not accessible through search, reporting, or exporting functions within Intercom. As a result, despite the data residing in Intercom, our team still needs to manually input it into conversation and people data to make it available for reporting and exports.Recognizing the significance of this time-consuming process, we're actively seeking a solution to automate it.Is it feasible to complete conversation and people attributes via an API call (by

Hello our monitoring is reporting some crash errors on lastest RN package version 6.0.1:NSInternalInconsistencyException: Attempted to reload item identifier that does not exist in the snapshot: IntercomSDKPrivate.ConversationCollectionViewCellType.message(<ICMConversationPart: 0x10a8747b0>)iOS 16.6.1Will this be fixed in upcoming versions?

I can’t find this in Intercom’s help center so figured I’d post here before reaching out to support. Does anyone know what the difference between “Team replied to” and “team currently assigned” is in the Conversation report? Screenshot below. 

How do you define "Last Seen"?

Release Date: 10-05-2024 🐛 Bug Fixes Fixed a crash that was affecting a small subset of users. ([ICMDataManager resetPresenceTimer]) Fixed some memory issues. Fixed some minor UI glitches. Fixed a crash that users were experiencing. ([ICMUserIdentity isEqual:])

Help please. I tried all the troubleshooting steps to make the messenger appear on our website’s contact page. But I always get the error: “The App ID in your code snippet has not been set. Launcher is disabled in settings or current page does not match display conditions.”It’s weird because the App ID is already in the script. Any way how to solve this?This is for website visitors without logins. I copied the code snippet for “website visitors without logins” from this page: https://app.intercom.com/a/apps/pkf1yel7/settings/installation-new over to the Webflow page before the </body> tag. Now I don’t know what else to do.