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Hi, we want to translate the incoming messages (manually or automatically) with our custom API. We already have a translations API on our system, and we want to use it. I don’t know which is the right approach. Should be using Custom Actions? should we create a Custom Intercom App? The initial idea is to translate a selected incoming message to English calling our API and generating (if it’s possible) a new message that is only visible the atender (no customer visibility). I know we can use the auto-detect language from Intercom to get the source language.Could you give me some guidance of how we can do that?

HelloWe are running into this error since this morning on the conversations end pointhttps://api.intercom.io/conversationsThis was working fine before for months and we didn’t change anything on our end. We are running 1000’s of api calls a day so the errors are running in the high thousands since this morning.  Anyone noticed anything ?  

We have SSO already implemented via Okta for our workspace.IF/When we implement SCIM provisioning...will it just “sync” the existing users?Also, do you have other documentation on this other than this:System for Cross-domain Identity Management (SCIM) Provisioning | Help Center 

I’m writing a SwiftUI app. I need to detect when user close an Intercom window.Is that even possible?

We’ve been getting crash reports that the app is failing to start on iOS 16. Upon further investigation, we got to this stack trace. You can see that the culprit seems to be a method swizzling you’re doing on applicationDidFinishLaunching. We’ve already tried to opt out of swizzling by setting IntercomAutoIntegratePushNotifications in Info.plist but no luck. 

Hello, I’m trying to integrate Intercom push notifications into my react-native app. I’m using official wrapper in version 6.8.1 (most up to date one). I did all of the steps from iOS setup section and configured Push Notifications on intercom website - https://app.intercom.com/a/apps/myapp/settings/ios. I’m sure that uploaded .p8 key, bundle id, key id and apple team id are correct because I uploaded the same version to firebase console and I’m able to send notifications from there and using their HTTP API. On intercom I’m all the time getting BadDeviceToken. On Android everything works properly. Am I missing something on iOS? I tried both ways of sending token to Intercom - javascript version and Obj-C version.For js version I’m using `@react-native-firebase/messaging` and call `await messaging().getToken()`. Using this token I’m getting BadDeviceToken 

Hello, I’m working on a new channel for Intercom. The service receive and forward messages between Intercom and 3th party chat app. When agent reply to chat, we receive related webhook and forward it to external app. There are cases, when we can’t forward the message (e.g. external service is down, or respond an error for particular user). Is there a way to notify agent about problem with sending particular message?

Hi I am trying to connect my Canny Changelog with intercom News. Ideally when a new changelog is created it would post on intercom news as well

Intercom Android sdk 2.17.0 adds the support to voice to text input in Messenger.There is a bug on clicking on the new microphone button, a warning message with unexpected title appears. And the description of the message suggests to enable a permission not present in our application.Is it possible to deactivate the feature voice to text input? 

Hi all, We’re setting up Intercom to replace Zendesk.We’re not moving to adding Intercom to Slack and would like to be able to have any replies to threads appearing as a Slack message in the thread.Is that possible?Another thing that is useful is to show the users email address in the Slack message like Does anyone know if either of these are possible?

Please, do not call UIApplication.shared.registerForRemoteNotifications() inside Intercom iOS SDK.This causes application(_:didRegisterForRemoteNotificationsWithDeviceToken:) to be called twice if you call registerForRemoteNotifications when you need in you app.I can’t disable this. Also IntercomAutoIntegratePushNotifications: NO don’t disable registerForRemoteNotifications() call.

When call API to create a conversation with empty `body` and one file attached, the API response with an error, but on https://app.intercom.com/a/inbox/ the chat appear.Here an example of CURL:```bashcurl --location 'https://api.intercom.io/conversations' \--header 'Authorization: Bearer <admin_token>' \--header 'Content-Type: application/json' \--header 'Intercom-Version: 2.10' \--data '{    "from": {        "type": "user",        "id": "<contact_id>"    },    "subject": "Test Subject",    "attachment_urls": [        "https://picsum.photos/seed/picsum/512/512"    ]}'```The example of response:```JSON{    "type": "error.list",    "request_id": "0035jabkv5b82qmiu3cg",    "errors": [        {            "code": "server_error",            "message": "Server Error"        }    ]}``` 

A client is using the intercom integration but we have it configured in the USA region and because of this we provide them with a link to intercom with the conversation that always redirects them to this region, the problem is that one of their administrators has their account in Australia so the URL redirection is not valid, my question is how can we know when an admin is from one region or another and how is it possible that even managing the data in the USA region, they can have this same data in the AU region

Current behavior:When tapping a deep link from within a conversation inside of the Intercom messenger, the modal is not closed, but the navigation is still happening in the background. Expected behavior:When tapping a deep link from within a conversation inside of the Intercom messenger, the Intercom modal should close, and the app should handle the navigation. Notes:This issue was not happening on version 5.1.2.It’s affecting only iOS.Tested on the following versions:https://github.com/intercom/intercom-react-native/releases/tag/5.3.1https://github.com/intercom/intercom-react-native/releases/tag/6.1.0

I am trying to fetch 150  contacts per page while calling  https://api.intercom.io/contacts.but on trying to do so , i am getting the following error {"type":"error.list","request_id":"0069rm2ubh0lgdfr7kg0","errors":[{"code":"invalid_document","message":"either_email_or_user_id_present validation failed"}]} attaching the REST API INTEGRTION code below: ( implemented using Salesforce Apex) String endpoint=’ https://api.intercom.io/contacts’HttpRequest request = new HttpRequest(); request.setEndpoint(endpoint); request.setMethod('GET'); request.setHeader('Authorization', 'Bearer ' + INTERCOM_API_TOKEN); request.setHeader('Accept', 'application/json'); request.setHeader('Content-Type','application/Json');       Integer perPage = 150;  String json= '{'+                        ' "per_page":'+perPage +   '}';   system.debug(json); request.setBody(json); Could you kindly share your thoughts on how to handle this error . Any input is highly appreciated . Thank you 

When I integrate intercom sdk 15.0.1 or higher, my application will crash immediately upon launch without calling any command from intercom.From SDK version 15.0.0 and earlier, the problem does not occur.Crash log image as attached file.Hope everybody help please 

Hello,I am using the React Native SDK.Since the last upgrades (from 4 to 6), I get this type of error when calling Intercom.sendTokenToIntercom in JS side. WARN [Error: Error in sendTokenToIntercom] ERROR Invariant Violation: No callback found with cbID 31610 and callID 15805 for IntercomModule.sendTokenToIntercom - most likely the callback was already invoked. Args: '[true]', js engine: hermesI did : - Full cleaning of cache (node_modules, xcode...etc)- downgrading from 4 to 6.0.1.No success.I don’t know if it comes after upgrades of another packages.But the rest works well (messenger...etc). Except this call.If you have any idea?​​​​​​​Thank you ! React Native 0.72.5Xcode 15iOS 17

Hey all! We are about to change our company name and branding and I’m going to be looking into what needs to happen in intercom. There will be changes to URL’s and email addresses etc, as well as branding the messenger etc, but in the hope that I make this as smooth as possible for our customers, I was wondering if anyone has been through this process and if there is any advice, gotchas, must do’s that you experienced?

Hi we have just implemented CSAT ratings and are doing surprisingly well from the customers who have rated us, however it doesn’t tell us the whole picture. Are you able to tell me whether it is possible to add CSAT to the creator of a message or ticket when there are multiple participants. I don’t want it sent to all participants just to the creator of the message. We often get messages with multiple people are CC’d into the conversation on first contact.If this cant be achieved currently are there any plans to include this?

Hi there! I am building an app to be used in Inbox using Glitch. In this app I need two buttons:   - One to call my endpoint API address.  - Another button to call my another endpoint API address.Obs: I don't want to open a link when button is pressedHow could I build this?

How to handle Cancel button redirection as it is automatically redirecting back to the last page? 

Mac os big sur 11.7 Safar can not reach the app.intercom

Hi IntercomI installed @intercom/intercom-react-native with my expo sdk, working on iOS.I used expo prebuild to be able to add intercom following the installation instruction provided for iOS, and it’s working correctly using iOS simulator or a dev environment.But when we distributed the release using Testflight, the app crash while initializing Intercom. It is not happening when we deactivate intercom.Please find below my settings : Package.json{ "dependencies": { "@expo/webpack-config": "^0.17.2", "@gorhom/bottom-sheet": "^4", "@hookform/resolvers": "^2.9.10", "@intercom/intercom-react-native": "^5.1.0", "@notifee/react-native": "^7.8.0", "@react-native-async-storage/async-storage": "^1.17.11", "@react-native-community/datetimepicker": "6.5.2", "@react-native-firebase/app": "18.0.0", "@react-native-firebase/messaging": "18.0.0", "@react-navigation/material-bottom-tabs": "^6.2.15", "@react-navigation/native": "^6.1.1", "@react-navigation/native-sta

i am trying to delete contact with API and it keeps giving me error "errors":[{"code":"not_found","message":"User Not Found"}] , i double checked about the id i am passing and it is correct. i also check for this error code but didn't find anything in the documentation

I have tried to find the answer to no avail, and haven’t quite figured out how to get this done with Zapier.  I’d like to have a way to post specific customer feedback onto a Slack channel. I tried the workflow by making a tag that triggers the message being posted to Slack, but I’d also want to have some more information (i.e. customer email or another identificator). I then went to Zapier to see if I could get a better quality message from there, but was not able to figure it out.  Is there anyone who has experience sharing specific customer messages onto Slack with some customer information? Thanks in advance!