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Inter C12New Participant
asked in Messages & Series
How do I manually remove someone from a Series or smart campaign?

I want to manually remove a user from a Series/smart campaign, how do I do this?

3470
Eric Fitz
Employee
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Inter C12New Participant
asked in Workflows
Why am I getting a “Finish designing your bot” notification?

Why am I getting a “Finish designing your bot” notification?

30
Eric Fitz
Employee
I
Inter C12New Participant
asked in Contacts & Companies
Can I change the icon used for custom attributes?

Can I change the default "two arrows" icon used for custom attributes?

280
Eric Fitz
Employee
U
User327New Participant
asked in Contacts & Companies
API getContacts method returns only leads

I have about 110 users and about 55 leads. The getContacts method returns only 55 contacts in two pages. Looks like an API bug.

140
Roy
Top Expert ✨
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Joe M11New Participant
posted in Article Help Center
Hey guys,

Hey guys, I'm a user engagement specialist at a SaaS freight company called WebCargo, helping freight forwarders find the best price to make a shipment. Interested to hear if anyone is in a similar sector? I have used Intercom for the last 8 months and have benefited from using a load of features such as Product Tours, automated bots and the knowledge base.  Looking forward to chatting! 

330
Eric Fitz
Employee
T
Tristan C11New Participant
asked in Product Tours
Can we use Product Tours to create a "quick start" flow?

Hey all, Has anyone found a way to use multiple intercom product tours in "Quick Start" way? We're wanting to set this up for our app as a sidebar/page. 

150
Roy
Top Expert ✨
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User255New Participant
posted in Messages & Series
Hi all! 👋

Hi all! 👋  I'm Irene Simic, and I'm a Customer Success Engineer at DEXMA, an Energy Management Software.We have been using Intercom for over 5 years now to communicate with our customers inside our product, and over the last year we have started implementing Product tours for Onboarding and proactive customer support, with great results.We are now testing the new Series feature (which I'm excited about, btw!) and are looking forward to implement it soon. Thank you for inviting me here! I can't wait to learn about other Intercom users experiences 😄 . I have lots of favorite GIFs, but this one is on the top list for me : https://media2.giphy.com/media/l44QjgeQ5ium91n9K/giphy-downsized.gif?cid=6104955e7825dd1bf4d0b103d1a2065d92d685b1811a93ebamp;rid=giphy-downsized.gif

470
S
J
JasmynNew Participant
asked in Messenger
Has anyone found an efficient way to handle holiday hours (being closed for one day or limited hours)?

I am finding it time consuming to have to update all my hours just to be closed or be opened limited hours on one day.

3850
J
U
User318New Participant
asked in Workflows
What's the difference between Messenger and Outbound Custom Bots?

I'm trying to understand how these two products work together or if they even do.

1860
T
Super User ✨
U
User315New Participant
asked in Messenger
Why is my teammate showing as "Pending" after accepting their invite?

even after accepting the invite , it is still giving pending status

90
T
Super User ✨
I
Inter C12New Participant
asked in Messages & Series
When does a customer exit a Series?

When and how does a customer exit a Series?

1260
Eric Fitz
Employee
I
Inter C12New Participant
asked in Messages & Series
What are the benefits of a Series over a campaign?

Why would I use Series over smart campaigns? What are the main benefits?

70
Eric Fitz
Employee
I
Inter C12New Participant
asked in Messages & Series
How do I migrate my campaign to a Series?

I want to migrate an existing campaign into Series, how can I do this?

110
Eric Fitz
Employee
M
MittaliNew Participant
asked in Messenger
I would like to get rid of Development workspace appearing in bottom of messenger. Please guide me thru this. Currently I have just mentioned app_id of my account. But I am unable to understand why we are getting development workspace.

Please provide answer to this asap. Thanks in advance.

250
Roy
Top Expert ✨
M
Matt A11New Participant
asked in Messenger
How do I change the name of a teammate?

How do I change one of our organisations team mates names? We have a team member set up but they did not use their full name... how do I change their name?

9310
Roy
Top Expert ✨
R
RahatNew Participant
posted in Workflows
Hi Everyone,

Hi Everyone, I'm Rahat (Head of Customer Experience Operations) at Perkbox an all-in-one employee experience platform. We've been using Intercom for a couple of years now mainly to support our end users and more recently admins too; we're currently in the process of revamping our entire help centre and using bots to reinforce the support offering where possible. So any insights within either of these areas or rolling out resolution bot would be really helpful!

230
Eric Fitz
Employee
T
TamerNew Participant
asked in Workflows
Resolution bot settings and trigger

Hi,Where is the settings for the resolution bot ? like wait time to start sending suggestion ?Why the resolution bot don't answer and not triggered even if we set the exact questions and qualifiers ?ThanksTamer

590
T
Super User ✨
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User307New Participant
asked in Conversations
How is median response time computed?

We have agents wherein they are on Away status and yet their median response time is high?

1580
Roy
Top Expert ✨
T
TeodoraActive User
posted in Workflows
Hi all,

Hi all, My name is Teo and I am leading the Customer Care team at Mews Systems.We are using Intercom for support and also for onboarding new clients. We have currently started using a lot the bots and I would love to hear other's feedback on how well they are working for you.

100
U
F
Francois TNew Participant
asked in Contacts & Companies
Can I limit which contacts my teammates can see?

We are giving teammate access to some of our dealers. How could we limit these teammate visibility to the only contacts they are managing ? Example : Spanish dealer should only see Spanish language contacts

170
Roy
Top Expert ✨
N
Nicole J12Active User
posted in Contacts & Companies
Is anyone else having issues with their links NOT being clickable in their user and company segmenting? If I display a custom attribute that is a link, it isn't clickable currently.

Is anyone else having issues with their links NOT being clickable in their user and company segmenting? If I display a custom attribute that is a link, it isn't clickable currently.  The update after reporting this the first week of July is that the bug hasn't been reported enough times to warrant developer resources. 😑  So if you are experiencing this could you please email IC and let them know so my entire workflow can not be in the garbage can because someone can't make a link work?

510
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U
User20New Participant
asked in Product Tours
Is there a Product Tours roadmap?

It's been a while since we've seen any major releases for Tours - anyone know if they have anything planned?

170
U
U
User212New Participant
asked in Product Tours
How can a user go back to the previous step on a product tour?

There doesn't seem to be a "back" button on the product tour pointers. Is there a workaround for this?

2260
U
I
Inter C12New Participant
asked in Article Help Center
How can I show different Articles in the Messenger for different types of users?

I want to show certain articles in the Messenger, but I want to show different articles to different types of users. How can I set that up?

280
I
U
User264New Participant
asked in Product Tours
Any plan to release tooltip setup without having to code?

Any plan to release tooltip setup without having to code?

150
Eric Fitz
Employee
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