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Messages & Series

Send perfect messages and targeted campaigns with Intercom's outbound features

  • 710 Topics
  • 1,702 Replies
708 Topics
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lbkilgoreNew Participant
asked in Messages & Series
Emails based on HTML template are missing Divider and Spacer options in the Composer

I have a couple of HTML Email Templates, and also tested Intercom’s own just straight out of the box to make sure, but… In the composer these are missing the Divder and Spacer options.  I’m attaching a screenshot of the missing options and the other showing what it looks like if you use one not based on HTML.To get my dividers or spacing, i’m literally having to do it with code blocks and i’m going crazy and that’s not sustainable for my team either who do not know how to code.  Social Links also appears to be missing, but I won’t use intercom’s anyway because of the lack of built in styling options.Please advise. 

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bernice
Intercom Team
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Richard FoxworthyConnector
asked in Messages & Series
Use email collector & update addresses to external Ghost blog

I’ve set up an email collector in a Proactive Support message to invite site visitors to sign up for our newsletter.This works, but all it does is send a message to my inbox with each user’s email address.How can I set up automation to populate the email address into my external Ghost blog as a new subscriber, and not have the message appear in my inbox at all?We already use Make (Integromat) which I figure can be used to orchestrate this integration?I’m just not sure how to trigger a Make scenario each time the email colector captures a new address in Intercom

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Ben HizakActive User
asked in Messages & Series
Inbox seach: is it possible to pass filters by URL?

Hi,I would like to set filters via URL. Is that possible? This is especially useful since intercom does not support filtering by company:client_name Example:suggestion of filter Thank you,  

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Kelley PembrokeNew Participant
asked in Messages & Series
Subject Lines on Macros

Hello!Is there a way to create a “subject line” for macros? Seems only the email body can be created so I wanted to see if anyone knew if that was possible. Thank you so much, appreciate the help. 

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Aldo GNew Participant
asked in Messages & Series
Use list in metadata in events for email

Hi all,We have started using events to trigger transactional emails and it’s great that we can use the metadata to add content to the email.We want to add a list of things that are pending from the user. The list could be as small as one thing or as big as the user added to their tasks. How can we achieve this ? Ideally iterating over the list and just adding the text that was added to the event metadata. And yes, we’re aware that there’s a limit of 20 metadata parameters and that strings can be a maximum of 255 characters long.Thanks,Aldo 

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Intercom Team
Christian Hernandez
Christian HernandezNew Participant
asked in Messages & Series
How can I best improve our First Chat Response Time?

We are open 8:00 am to 8:00 pm estWe usually get a morning queue since not every agent starts at the same time.Any tips on how I can improve our daily first chat response time for clients that register during business hours?

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Intercom Team
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Isaac BonoraNew Participant
asked in Messages & Series
Changing the language in a messenger article doesn't update the footer text

Hey there!When updating the language in the article opened within the messenger, it will update the content of the article to the set language but will not update the language in the footer of that article.Footer unchanged after changing the language within the messengers article.​​​​​Cheers

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mateusz.leszkiewicz
Intercom Team
Patrick H12
Patrick H12Connector
asked in Messages & Series
Is there a way to capture a visitor's current page as an attribute?

Basically I want to show a banner to users letting them know the app has been updated. I want to add a link action to perform a hard refresh of the current page. So I’d like to use something like {current_page}?app=refresh. 

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DusanNew Participant
asked in Messages & Series
Gradient color

I was just wondering why the gradient color on the text turns out like this:When other launchers look like this:There is some wierd gradient color that is  applied to the greeting text which does NOT match the Introduction text. Is there a fix for this?

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bernice
Intercom Team
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elynch3New Participant
asked in Messages & Series
Pull email address in as dynamic content?

Hi! I am using the dynamic content settings for an upcoming email. One of the fields I want to bring in as dynamic is the customer’s Sales Representative’s email address. I figured out how to pull in the Sales Rep’s name but can’t pull in their email. Is this a feature limitation or is this a field that our team needs to add to be able to pull it into the email? Thanks so much!

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Brennan BNew Participant
asked in Messages & Series
Is it possible to use an event metadata variable to decide who gets a push notification?

In my service, when one user performs an activity, we want to send a different user a push notification to alert them. We are using segment events to trigger the push notification. in the event metadata, we send the second users email.  How can we ensure the push notification is sent to the email in the metadata?

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Colton CarnevaleNew Participant
asked in Messages & Series
Can posts be added to a news feed?

When I release a new version of my app,  I want it to go out as an announcement. The Post feature allows me to send it out as a popup to all of my users, but I also want to add the post to my news feed. How can I do this? 

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bernice
Intercom Team
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facundo pereyraNew Participant
asked in Messages & Series
How can I create abandoned cart serie?

Hi there!I have an event that identifies a user who is in checkout page, and I have another event that is triggered when a user makes a purchase. With those events, how can I make a serie related to abandoned checkout?I want to send an email to users who saw the checkout but did not purchase.

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Kjartan Valur ÞórðarsonNew Participant
asked in Messages & Series
The badge is not showing

The red badge is not showing when I publish a new news item even though is set the switch on that says "Show a badge on the Messenger Launcher"

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Jaden De WetNew Participant
asked in Messages & Series
Intercom bulk outbound messaging

Can we upload a list of users' email addresses to intercom for bulk emailing? Should the users previously have existed in intercom or can they be any person who is currently, or has previously used our product? What are the best practices for executing this type of bulk communication? What are the exact steps we need to follow to achieve this?

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bernice
Intercom Team
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Maryse MONTIGNENew Participant
asked in Messages & Series
Don't show "PRENOM" when the person did not fill this information

HiI am working for an application. When customers sign up, if they don’t fill the box “First Name”, they have the information “PRENOM” registered as their first name.We want to send personnalized emails with their first name. There is the option “fallback” to send a emoji if their first name is empty but this emoji is not sent if they have the information “PRENOM” as their first name. Does anyone have a suggestion?Maryse

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bernice
Intercom Team
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Kevin J11New Participant
asked in Messages & Series
Trigger an automated email when a tag is added to a user

Hello! I want to set up an automated series so that when a tag is added to a user, that will trigger an email to be sent to the address of my choosing. Can anyone guide me on how to set up a series to meet this criteria? Thanks in advance! 

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bernice
Intercom Team
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Mads DamgaardNew Participant
asked in Messages & Series
Can I have a Custom Launcher on our webapp and as default on Website?

We use Chameleon.io for our in-app onboarding, tours etc. So i want to have the intercom messenger being called from a Chameleon launcher, as a custom launcher, but when you go to our website, I just want the launcher to be displayed as default. How is that possible? Do I create a new brand style or?Further explained in video here:https://www.canva.com/design/DAFmoVxQGtE/mmsmJqJyV7ozJ_IKZmPjXQ/watch?utm_content=DAFmoVxQGtE&utm_campaign=designshare&utm_medium=link&utm_source=publishsharelink  

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Nir FarkasNew Participant
asked in Messages & Series
Moving workflows between workspaces

Is there an easy way to duplicate/move a workflow between workspaces (test <->prod)?

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shon2789New Participant
asked in Messages & Series
How can a user input bold text in the messenger?

Hi, I want to know how to write bold text as an user that messaging with the company?Tried to do markup syntax but nothing works, the only thing that seems to be working is <br> tag which breaks a line, is it possible at all to write bold text as an user?

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ashley.smithNew Participant
asked in Messages & Series
Series Unable to Save

Has anyone else encountered that when writing a Series and you click “save”, Intercom pops up with a red banner with an error message (and any attempts to save after that will result in your series being deleted, despite appearing as “successful”)?  Wondering how I can avoid this problem in the future, or if anyone has found a workaround! 

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iain fraserNew Participant
asked in Messages & Series
hyperlinks in email sent via messages api

I send an email via the messages api and most of the links work except for one. all working links start with “www” but this one is “https://help.optiseller.com/en/”. does intercom support links that do not start with “www”

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Nathan Sudds
Top Expert ✨
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Ligia AugustoNew Participant
asked in Messages & Series
Building digital customer journey

Hey! I am revamping our digital-led onboarding and adoption journeys in Intercom. I would love to see the series you are building and what kind of campaigns you normally create.Onboarding:We have a big series that includes emails, in-app, and interventions from our Scale CSMs (pool model)We created different onboarding milestones, and if customers are not achieving them, we have different paths and different interventionsAdoption:I am creating different series to send in-app and email interventions when customers are stuck or not reaching specific milestones according to our customer journeyIf anyone is open to chat about that and exchange ideas, let me know!

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mateusz.leszkiewicz
Intercom Team
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Julee PetersonNew Participant
asked in Messages & Series
Emails not sending

This morning two unique emails are being sent to two smallish (<800 people) audience and they still have not “sent” yet. I recreated one because even after an hour it still hadn’t sent. Has anyone run into this before, and if so, what was the cause and how did you fix it?  I have reached out to support but wait time on that is 4 hours and I am already outside of my ideal window for when we wanted these emails to be sent. 

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Jacob Cox
Intercom Team
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MktActive User
asked in Messages & Series
Prevent post or banner to display in certain URLs?

Hey! Is there a way to exclude URLs for posts or banners?We'd like to show a promotional post or/and banner but don't want it to show up on the checkout page. Any way of doing this? Thanks!

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Jacob Cox
Intercom Team
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