Messages & Series

Send perfect messages and targeted campaigns with Intercom's outbound features

  • 593 Topics
  • 1,442 Replies

593 Topics

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Tom TupperNew Participant
asked in Messages & Series

JS API error handling

The JS API has no documented methods for capturing and handling errors. Is there an undocumented callback that can be used to capture and gracefully handle errors? If not, why not? Both the Android and iOS SDKs have error handling but there is zero documented error handling for the JS API. This makes the API far less useful.All assistance appreciated.

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R
4 months ago
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Joan RNew Participant
asked in Messages & Series

How can I set up a birthday event for my users to trigger a birthday greeting auto-message?

How can I set up a birthday greeting from a birthday "event" or "attribute" we will sync from our database. Is there any way to check matching month and day (as year will obviously be past)?

8
V
4 months ago
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MaxDatingProNew Participant
asked in Messages & Series

Downturn in the graph for users

Can you tell me why there is such a downturn in the graph for users who have completed the series? There is information in the statistics for individual users

1
Shauna
4 months ago
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Jiayan YuNew Participant
asked in Messages & Series

How can I create a post with multiple pages?

Is it possible to create a post with multiple pages? E.g., the user clicks an arrow to progress to the next page of the post. 

1
Racheal
4 months ago
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User407Connector
asked in Messages & Series

Why are some contacts not showing up in my message audience when building a message?

The contact list and the list of outbound messages are out of sync by thousands for the same condition. Why is this?

4
J
4 months ago
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Arvind SubramanianNew Participant
asked in Messages & Series

How do you setup surveys within Intercom's email builder?

Context - I want to send out a churn-related survey and gather information on why the customer churned away. Ask - We want to collect the survey in the form of options presented to the recipient, where they must select a choice instead of replying to the merchant. How do I set it up using intercom’s email builder and pass the data as a user tag to intercom? 

1
Shauna
4 months ago
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albertngNew Participant
asked in Messages & Series

How do I add two of the same app in Home? i.e., New Conversation

I would like to add two New Conversation apps onto the home page, so that it triages to a different internal user depending on which the end user selects. I was wondering how I could do this.Thanks!

1
Eden
4 months ago
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Carlos CoralNew Participant
asked in Messages & Series

How to send messages using REST API?

Hi, i am trying to send a message to a list of users using REST API, but it only supports a single message by request. There is any way to send messages to multiple users?

1
Racheal
4 months ago
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User1140Active User
asked in Messages & Series

Block content with a post users can't dismiss until they don't match the audience any more?

I want my users to see a post when they log into my web app for the first time if they match a certain rule. I want the post to appear over my ui and block it, and I don’t want the users to be able to close / dismiss it. Once a user is manually approved by my team, the team will add a tag. The tag will exclude them from the audience that is shown the post, so the next time they log in the post won’t appear.  Is that possible? 

1
Racheal
4 months ago
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Rafael SalgueroNew Participant
asked in Messages & Series

Bug: VoiceOver looses focus on Safari

On Safari there is a bug related to VoiceOver and focus interaction, this can be replicated on official pages. Is there a way workaround for this? Thanks!How to replicate:Open app.intercom.com or community.intercom.com on Safari Enable VoiceOver Tab until to select the app launcher Open it using VoiceOver keyboard commands VoiceOver focus incorrectly stays on the original page, while the keyboard focus goes to the messenger app The user can navigate the app using tab but VoiceOver focus stays fixed on the main page, VoiceOver doesn’t read aloud any app elements when this happensIn this screenshot you can see that VoiceOver focus (black rectangle) stays on the main page while the keyboard focus (blue rectangle) is inside the messenger app 

1
Eden
4 months ago
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ErynnNew Participant
posted in Messages & Series

Help! Plain text emails are creating weird alignment

I have an important email send deadline this afternoon and when I preview my plain text emails they align so hard left that it looks like a bug. I’ve tried it 10 different ways and still not working. Anyone else experience this? Is it a known bug?  

3
Jennifer K
4 months ago
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EFFI DevopsNew Participant
asked in Messages & Series

Evenets not triggered for new leads

Hi,In my app, I am adding an email address to a project. I am trying to trigger an event in Intercom that sends an invitation email.First, I search for the email address, so I do not create multiple leads: Connecting: api.intercom.io:443Sending: POST http://api.intercom.io:443/contacts/searchHeader: accept-encoding: gzip, deflateHeader: accept: application/vnd.intercom.3+jsonHeader: user-agent: Intercom-Ruby/4.2.1Header: content-type: application/jsonHeader: acceptencoding: gzip, deflateHeader: authorization: Bearer [REDACTED]Header: host: api.intercom.ioHeader: content-length: 159Data: {"query":{"operator":"AND","value":[{"field":"email","operator":"=","value":"[REDACTED]"},{"field":"role","operator":"=","value":"lead"}]}}Status: 200Benchmark: 0.493817 secondsHeader: date: Sat, 01 Jul 2023 04:45:04 GMTHeader: content-type: application/json; charset=utf-8Header: transfer-encoding: chunkedHeader: connection: keep-aliveHeader: status: 200 OKHeader: x-ratelimit-limit: 167Header: x-ratelim

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Eden
4 months ago
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NandiniActive User
asked in Messages & Series

Intercom chat Widget and Conversation

Let’s say I’m integrating the Intercom chat widget with our community and hiding it in our product. That ways they’ll initiate the chat from within the community. Post initiation is there an option to make it visible within the product and in the community. Currently, the chat conversation is visible only in the community. 

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C
5 months ago
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alejandrombcNew Participant
asked in Messages & Series

Send bulk request in webhook for outbound series

Hi all, I was wondering if its possible to send a bulk load to a webhook in a outbound series. Right now it sends a message for each user, but I want to receive the list of users that match the condition, is this possible?, is there a workaround to achieve it?. Besides that, I was wondering whats the request rate for webhooks calls, is it 1000 per minute? (so I can accomodate my API to this rates). Thanks in advance!

1
Racheal
5 months ago
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Mads DamgaardNew Participant
asked in Messages & Series

Can I have a Custom Launcher on our webapp and as default on Website?

We use Chameleon.io for our in-app onboarding, tours etc. So i want to have the intercom messenger being called from a Chameleon launcher, as a custom launcher, but when you go to our website, I just want the launcher to be displayed as default. How is that possible? Do I create a new brand style or?Further explained in video here:https://www.canva.com/design/DAFmoVxQGtE/mmsmJqJyV7ozJ_IKZmPjXQ/watch?utm_content=DAFmoVxQGtE&utm_campaign=designshare&utm_medium=link&utm_source=publishsharelink  

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Racheal
5 months ago
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JacksonNew Participant
asked in Messages & Series

Is there a way to switch quickly from sending a messenger message to sending that customer an email?

The same way I can switch from Email/Message to Note, I would like the ability to go from a messenger message to sending the customer an email that doesn't go through the messenger and also isn't a separate conversation. This would allow us to send sensitive information via email rather than the messenger as a follow up to a conversation that was started in the messenger. 

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Racheal
5 months ago
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Chuck TaylorNew Participant
asked in Messages & Series

What does this mean under banner frequency and targeting settings: "Send more than once New Send every time the person matches the rules until dismissed"?

I do not understand how banner frequency and scheduling works. This is grayed out currently:Send more than once NewSend every time the person matches the rules until dismissed Get feature What does that mean?? Are you saying that I cannot send banners repeatedly to a user until the user dismisses it?   Because thats what happening now, so how can I do that if you are telling me I don’t have that feature?? What I'm trying to do is limit the total number of times that a visitor sees a banner. How do I do that???

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Racheal
5 months ago
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BradNew Participant
asked in Messages & Series

Transactional emails for each of 2 "Orders" - Custom Objects

I am having trouble understanding how to use your transacitonal email. You make mention of examples in you blog post about sending order-related updates. But, I do not see an object as a trigger for sending email sequences. Heres an example:Beth has 2 orders for subscriptions. Each of the two orders has it's own unique expiration date and product associated with it. The two subscriptions expire 3 months apart - one on January 31, the other on April 15th. We want to send Beth an email 3 days before the expiration of each subscription.All i am seeing is attributes and events, but how/where do you maintain both of these orders if you only have dates or names for events, and only top-level attributes for a person?Seems we need ability to house an array of objects associated with a person, or to act on each object as a trigger for a sequence. Please give me in-depth detail on how to architect Intercom to let an expiration date on each of these two orders trigger their own email sequence, wi

1
Jacob Cox
5 months ago
D
D'MarquisNew Participant
asked in Messages & Series

How do you embed videos and gifs in an email message?

I've attempted to embed a video and a gif in email messages that are part of a series but have not found success. I copy and embed HTML code from the original video and gif site and then paste. I then paste that code into the message using the "Insert HTML" option. Unfortunately, nothing seems to work. Any suggestions are greatly appreciated!

2
A
5 months ago
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YoujiKawaguchiNew Participant
asked in Messages & Series

[SDK] [iOS] [Objective-C] [Crash] Intercom 12 crashes

Hello, I have a problem with Intercom 12 and 15.I have a problem under certain conditions when using the Intercom iOS SDK: when I try to open a conversation from the Intercom conversation list, the application starts crashing with an error.I updated the SDK version to 15 and it crashed with the same error.The application is launching the messenger with `[Intercom presentMessageComposer:@""]`. Are you aware of these problems and can you suggest a solution? Xcode version 14.3 (Objective-C)Intercom iOS SDK version 12.4.3 / 15.0.0 ↓Crashing patterniPhone Xs iOS version 16.5iPhone 12 iOS version 16.5 ↓Patterns that do not crashiPhone 7 iOS version 15.0iPhone Xr iOS version 16.3.1iPhone 12 mini iOS version 15.4.1 Errors:Fatal Exception: NSInternalInconsistencyException Invalid batch updates detected: the number of sections and/or items returned by the data source before and/or after performing the batch updates are Data source before updates = { 1 section with item counts: [1] } Data source

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C
5 months ago
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Erin KActive User
asked in Messages & Series

Message Throttling

We need some way to include throttling for our messaging. I want to be able to set up posts and chats that don’t have an end date, but I fear that someone could log in for the first time in a while and get three messages at once. I wish I could prioritize messages so I knew that they would only get one at a time.  (This would be for things that don’t go together in a series)

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Racheal
5 months ago
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MktActive User
asked in Messages & Series

How can I send transactional emails to people even if they unsubscribed?

3 days before the free trial ends, we send users a payment warning telling them we'll charge their credit card.  People who unsubscribe from our mkt emails don't get this warning. That's a big deal.  How can we send emails even if users unsubscribed? The audience rule "Unsubscribed from Emails is true" gives 0 users :-|    Thanks!

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E
5 months ago
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Astrato design teamNew Participant
asked in Messages & Series

My video does not show when I embed the code and set it live in a post

Any idea why my video would not show up when I embed it and set it live? Works and previews fine in my draft version.

1
P
5 months ago
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John ANew Participant
asked in Messages & Series

Custom unsubscribe link?

Do you allow custom unsubscribe links, meaning using our own unsubscribe page that we've already built ourselves? Having multiple unsubscribe pages for different services (Intercom being one service we use) confuses customers and makes it pretty hard on our engineering/data team. Most major email providers allow companies to use their own unsub link; they typically ask us to send our custom unsub link for checking/verification first of course.

4
S
5 months ago
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Steve ErvinNew Participant
asked in Messages & Series

Series, Posts, and Tours - Single Page App

Hi there, I have a single page app. I’m having some issues being able to set up series or subsequent events on the same page.The behavior I want:Welcome post Dismiss or click a link in the post Launch a product tour on the same page without any other interaction. I’ve tried two ways:Launch post and then product tour in the same series. The issue that I’m having is that when I dismiss the post, the product tour does not launch without a page refresh. (The post AND the product tour is on the same page). Launch post, click a link in the post to a the product tour (show tour anywhere link) or insert the product tour directly (displays the product tour name and description with a link).  The issue that I’m having here is that when the user completes the product tour, the post pops back up.  Is there something I’m missing here?Why won’t the product tour launch without a page refresh? Why doesn’t Intercom treat a link click as a dismiss? Or is there a way to do this? I’ve tried tagging and h

2
Racheal
5 months ago
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